Trusted Agent profile · London
★★★★★
2,023 reviews across 2 platforms
9 The Grove, London, E15 1EL
Part of Foxtons, see every office.
Foxtons's office in London, at 9 The Grove, is rated 4.1 out of 5 across 2,023 reviews on two platforms, including 448 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Foxtons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat personal service from individual agent
Gabriella Palmano of the West Office in London made the whole process of selling our flat very smooth. She went beyond what I expected and her moral compass shone through! We even had a few laughs amongst the travails of getting to grips with the new Building Safety Act and how it applied to blocks over five storeys.
1/5
TrustpilotAvoid the New Homes office.
Avoid the New Homes office.Had an estate agent called Chekira Carty who oversaw an attempted house purchase. Main driver of the problem was something to do with her commission structure where she was rewarded for early completion - it meant that she lied throughout the process to speed things up. Personal highlight was when I was sent the wrong contract by the vendor's solicitor; her solution was that I should sign it and send it back, and the details could be changed after.
Hi, we've reached out to you for more information. Thanks, Sophie
5/5
TrustpilotThank You Mildred Nyambura!
Thank You Mildred Nyambura!You have been professional, responsive and extremely helpful throughout my tenancy tenor. Really appreciate your ability to resolve issues and clearly articulate any necessary details. At the same time you have been extremely humble and polite in all forms of communication.
1/5
TrustpilotNot paying collected rent and poor service
I rent my property through Foxtons , their service was good once upon a time and now it has become awful . It took them three months to process a tenant change after several follow-ups by email and phone . Now they have collected the rent from the tenant for the last two months and not paid , i have followed up with the letting support but no good . foxons are using my rent to boost their cash flow or going bust .
Dear Arvind,Thank you for providing more information.I can see that the change was completed today and the rent has been paid, you should receive it tomorrow. I have also asked a manager from our lettings support department to give you a call to discuss your concerns.Kind regardsNick
5/5
TrustpilotWe had a fantastic experience working…
We had a fantastic experience working with Foxton while in the process of purchasing our house. They are very professional, friendly and knowledgeable. Archie was excellent. He knows the area very well and was professional at all times. From start to finish, he is always available and always communicated very promptly with all relevant information. Would definitely recommed to anyone who's looking to buy a property.
1/5
TrustpilotShocking company
Shocking company. Do not use if you are a landlord. They did not look after my property. Failed to do a proper inventory. Allegedly cleaners went in - the toilets were disgusting. The place was completely trashed by the tenants. Foxtons didn't realise the tenant had broken the shower, snapped bed knobs off, thrown away the edging of the wood floor! They are an absolute joke.
Dear Lou-Lou,We've reached out to you on Trustpilot for more information.Kind regardsNick
5/5
TrustpilotTania was super helpful....
Tania was super helpful and has been patient throughout the whole time, she is very friendly and professional. Tania has made me feel very comfortable in voicing out my preferences and she is very mindful of all that has been shared with her.Thank you very much for all your help.
1/5
TrustpilotToo greedy to look after their customers
Foxtons’s customer care has taken a nose-dive in recent years and their aggressive and seemingly greedy approach is detrimental to their business and their clients. Both Juliana and Viral have stood out for their particularly poor customer care. Highlights have included them trying to charge a tenant double, failing to reply to emails or messages and charging commission on rent we haven’t received. I’ve used Foxtons repeatedly over many years, but never, ever again (which no doubt will mean that they don’t bother to resolve the outstanding issues).
Dear Mrs Hargreaves,We've reached out to you on Trustpilot for more information.Kind regardsNick
5/5
TrustpilotA very professional experience felt…
A very professional experience felt with the team at Foxtons. Dorothée and Ryan made the visits adaptive to our schedules and likes and dislikes making the viewing experience positive! From offer to completion the team were always on hand to help and other advice and recommendations beyond the direct purchase itself. Thanks for all the help in our smooth buying process!
5/5
TrustpilotGreat experience with Foxton lettings.
Great experience with Foxton lettings.I have had a great experience with Foxton lettings organising the tenancy of a 1 bed flat in Stevenage. Mohammed and Matt were helpful and attentive throughout, even putting up with my unnecessary level of detail with tenancy agreement! Their portal is easy to use and have so far had absolutely no issues (easy to access documents/sign etc.).
1/5
TrustpilotRidiculous service. Unprofessional.
In August I've sent an email enquiring about a studio flat advertised, but didn't get a response within 1 week. So I've sent a follow up email, didn't get a response for 2 days. I went down to the chiswick office and a young lady at reception couldn't find a flat advertised. So I showed her the advert and she called someone, that someone within 10sec of speaking to the receptionist without even hearing the address of the flat just said it's been let. Ridiculous. Very unprofessional.
Hi Az, We're sorry to hear that you didn't hear back from us. We've reached out to you for more information so we can look into why this was, and check if your email's were received. Thank you, Sophie
3/5
TrustpilotWe had a very good experience with…
We had a very good experience with Foxtons while finding our accommodation in the UK. Their service was fast, professional, and supportive throughout the process.
5/5
TrustpilotOur property Manager Irfan Pecaj by…
Our property Manager Irfan Pecaj by woolwich have been extremely helpful and responsive in all of our needs. Appreciate all of his help! thanks :)
5/5
TrustpilotLiane Singh - Foxtons
Liane Singh - Move Consultant at FoxtonsMy recent experience with Liane I found Liane very efficient with a broader knowledge in the Real Estate field.Excellent communication skills with 100% response rate in returning calls and replying to emails.Liane is a very patient and a good listener and always willing to provide the best service.Thank you very much Liane for your excellent service.Janaki Gunaratne
5/5
TrustpilotLook for Anne Battumur if you are buying in Chelsea
We were purchasing a new rental property from Foxton, Anne was very professional and knowledgeable. She knows the property inside out as well as the area. She also organised the viewings very well, every property she brought us to was really nice.Throughout the process she was really patience and responsible, I dont think we would complete the transaction without her liaising with all the parties.
5/5
TrustpilotExcellent Property Manager
Aga Witkowska has been our property manager for about two years. She is friendly, very efficient, professional and responds promptly to queries from tenants and landlord. She keeps us fully informed and endeavours to resolve difficult issues with tenants and contractors. She also monitors the cost of repairs, which is a bonus for landlords. Aga goes the extra mile. Thank you Aga.
1/5
TrustpilotI paid 5 week's deposit along with 4…
I paid 5 week's deposit along with 4 weeks' advance rent payment and signed the legal contractual agreement, suddenly after 3 weeks I was informed the landlord had cancelled the contract and offered it to another person.No explanation has been don neither no communication from Foxton. also, I have been trying to refund my money for the last three weeks, every time says we will arrange to refund your money.it's a scam company that is not trustworthy.Please stay away from this double-standard company.
Hi Ibrahim, We've reached out to you on Trustpilot for more information. Thanks, Sophie
2/5
Trustpilotdeposit
When they need to rent properly they are super quick, when they need to return the deposit it takes ages.Update: After I provide details they left comments below.I had to reach them 3 times and asked for a deposit, you must tell them that you want your deposit back and take action because they will not do anything. I can see on my Foxtons account that the deposit is paid to me on 15.11.2022 ( still did not reach my bank account), so not 14.11.2022 as you Foxton guys say.
Dear Ivonche,Thank you for providing more information. I can see that your tenancy ended on 1 November and we always hold a deposit for up to 10 days to allow the landlord to propose any deductions. I can see that the refund of your money was arranged yesterday (14 November) and should be in the specified account within 5 working days.Kind regardsNick
1/5
TrustpilotAvoid Foxtons completely
Foxtons were the worst agency I have dealt with within my nine years renting in London. They lied to us continuously, never got anything fixed, and reached out to renew the tenancy with a massive price increase on the rent, to which the landlord had never agreed and in fact had no interest in renewing, leaving us with only 18 days to find somewhere to live after agreeing to stay in the properly and pay the increased rent amount. They will go weeks without answering you at a time, leave you in a house with major issues, and give you poor advice. We moved in under false promises of getting three specific things fixed within one month of the move in date and it turns out the landlord had never heard of these three things and never would have agreed to this clause. Renting through Foxtons felt like taking on another full time job in the amount we had to chase, argue, and beg for things to get sorted.
Dear Freddie,We've reached out to you on Trustpilot for more information.Kind regardsNick
5/5
TrustpilotSeamless
Excellent experience from day 1! Seamus was incredible, he really listened to our requirements and found us a property suited to our needs. Even after the offer was accepted, he's helped us through the entire paperwork and has been incredible to work with. Highly recommend Foxtons, and would give a big shout out to Seamus for making a very complicated process seem easy.
5/5
TrustpilotBig shoutout to Ashleigh Fisher from…
Big shoutout to Ashleigh Fisher from Foxtons who has been extremely helpful over the last 1.5 years of our tenancy!Super prompt in responding to any issues, taking action to resolve and ensuring a smooth experience for us. Major issues around heating were resolved by Ashleigh in a day's time.
1/5
TrustpilotScam
Scam. Won’t return my deposit. First it was the condition of the flat, well I have video of it when I left of how pristine it was so now they changed it to, “never paid august rent,” which I have then proof they rented out the flat for AUGUST. No remarks from them then. Then they try to pin a council tax on me, which I had to show I was a full time student so i was exempt - I got exempt from them. Now, crickets. they are horrible horrible agents and money grabbers. No reason but made up ones for not returning my deposit.
Dear Ms Simmons,I have reviewed your comments and can confirm that the deposit has been held for outstanding rent, if you would like to discuss this further please give us a call and we will be able to explain why in more detail.Kind regardsNick
1/5
TrustpilotOne star is too much for Foxtons
One star is too much for Foxtons. They deserve less than zero. Their service is ridiculous. We rented a flat with a broken boiler, a big mouldy wall, and a leaking ceiling from Foxtons. We have had these problems for more than 8 months. They don't care about our problems. Stay away from Foxtons.Edit: Foxton asked me for more details. All details are in our account on the Foxtons page with lots of photos and videos from the house. I spend my time the last 8 months explaining myself to the Foxtons. I don't want to spend anymore. How you can rent a house with a leaking roof and mouldy walls? Is it your usual working style?
Dear Gezo,We've reached out to you on Trustpilot for more information.Kind regardsNick
1/5
TrustpilotRude and Indifferent, avoid at all cost!!
Renting for 15 years in London and Foxtons is the most disorganised and rude agency I’ve ever encountered.- They failed to deliver the property clean as per our contract. We got the keys and walked in an unacceptably dirty flat which we had to clean ourselves.- the property manager [ Carolina Faistino] responds every 3 weeks elusively to the serious health and safety issues raised. - they have emailed us an outstanding bill of a different tennant alongside attachments identifying them and their bank details! They didn’t even care to apologise for this.- we are asked to report issues to a webapp called my Foxtons - these issues are never addressed and when we speak to agents they are never aware of them.Their only contribution is to collect rent and charge fees and they honestly make renting a lot worse as an experience. Such negligence and indifference is shocking, avoid at all cost!
Dear Mr Koidis,Thank you for providing more information. I have referred your comments to Carolina's manager and asked her to reach out to you to discuss the issues further.Kind regardsNick
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Foxtons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
