Trusted Agent profile · London
★★★★★
2,021 reviews across 2 platforms
9 The Grove, London, E15 1EL
Part of Foxtons, see every office.
Foxtons's office in London, at 9 The Grove, is rated 4.1 out of 5 across 2,021 reviews on two platforms, including 448 Google reviews rated 4.6.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI recently bought a property and the Foxtons team was great
I recently bought a property and Michael was acting as agent for the seller. From start to finish, his service was fantastic - he was super attentive, proactive and always happy to guide me through the process (given that I was a first time buyer). I'd recommend Michael in a heartbeat to anyone selling a property.
1/5
TrustpilotAvoid this agency
Foxtons did a standard property valuation for me, I found them very rude, stayed at my property far longer than needed, and afterwards I was literally harassed with calls from them for multiple weeks on end, when I had told them I just want their view but not ready to start renting / putting my property for sale. When I told them to stop calling me and flagged that I was on vacation and they were doing harassment, they said I should have told them that I would go on vacation, and they just wanted to check if I had any questions. My personal life is none of their business, and if I had any questions, I would have asked! Just horrible experience & overpriced service, this is general for most agencies, but at least choose one with more reasonable prices and stay away from this one!
Hi Iasmina, We have spoken with our valuer who did the valuation for you, and have read the email chain which corresponds. In her follow up email she didn't mean to come across as if she was prying and that you had to tell her your personal business, it was more so they could put a note on the system to say you were on vacation and to reach out to you in a few weeks. It is standard practice that we would always follow up on a valuation to ensure that all of your questions have been answered or if you had thought of anything which wasn't covered in the initial valuation. We hope you may reconsider using Foxtons one day, should you decide to sell or let your property. Kind regards, Sophie
5/5
GoogleHi, i would like to thank Foxton for giving us opportunity to rented a best house in london, specially thanks to Zainab khan who supported me all the way for getting house, explaining the whole process smoothly and easily, the entire staff of foxton are very professional, friendly and do respond to new customers very politely and genuinely. Thank you so much once again.
5/5
TrustpilotSpeaking to Daniel has been a pleasure…
Speaking to Daniel has been a pleasure - He explained the Selling process clearly and made me comfortable as I made him aware of how nervous I was about the whole process. It is good to know that he is on hand to support in our selling and search process
5/5
TrustpilotA big thank you to Jane Bashiru…
Wanted to say a big thank you to Jane Bashiru at Foxtons for being so efficient, attentive and friendly. She has been looking after our Aldgate rental property for several years now and has always found a quick and workable to answer to any issues we've had keeping the property and the rentals running smoothly.
5/5
TrustpilotAbbas helped me find my studio in…
Abbas helped me find my studio in record time. His friendly and professional manner gave me confidence. He managed to organise viewings within a few hours and supported me every step of the way. I moved within 48 hours thanks to Abbas and his excellent organisational and communication skills. He made my move smooth and easy. Thank you!
5/5
GoogleKevin Patel at Foxtons Stratford branch. What a charming man! We finally decided to go with another agent who offered us a cheaper rate and was more local to our property but Mr Patel made it very hard for us to make that decision. So, why add a review? Because I believe he is sincere and trustworthy. Estate Agents have a reputation for being untrustworthy. Kevin dispels that myth - even offering advice post the tough decision making process in finding an alternative agent. Foxtons, you have a star in your team!PositiveResponsiveness, Professionalism
5/5
GoogleWe bought our first home through Foxtons and all thanks to Saad Ahmad who helped us find the right place and spent a few months back and forth showing us around, liaising with vendors and never giving up in spite of many offers! Saad is great, he really cares about his clients and he knows a lot, not only about the property business but has a ton of really useful and professional contacts that will help you out sorting out everything you need before and during your purchase. Thank you Saad, you've been amazing.
1/5
TrustpilotPlease avoid!
Agreed to let an unfurnished flat and then refused to remove furniture. Lied about having arranged cleaning when the flat was filthy. Coerced me into signing a contract under false pretences. Sold my contact details to a third party without my consent. Have reported to Property Ombudsman. Avoid at all costs!(Edited to add that Foxtons' response below is not true: they did remove some items, but others were left behind "because we thought you might find them useful". They agreed to let it 'part-furnished' and then changed their minds about what that meant. I have an email trail documenting all of this. Also, the Area Director has known about all of this since I spoke to her about it back in March)Edited again, as Foxtons changed their response: Thanks for letting me know, Nick! This all happened over two months ago now, and obviously, I found another flat since then, so I'm not sure why you're telling me this now. It's good to let other potential customers know that it takes two months, a report to the Ombudsman and a one-star review on TrustPilot before things actually start getting done! Now give me my money back.
Dear Customer, I am sorry that you have not received the property in the expected condition but I understand that all the items left in the property have now been removed and the only items remaining are part of the part-furnished tenancy agreement.Kind regardsNick
1/5
TrustpilotWorst lettings agency I have dealt with
Exactly the same experience as Alonso (previous post) when trying to amend a tenancy agreement. I still do not have my request completed even though I have been chasing for months. Unsure what the £50 fee is for. Horrible customer service, zero response to emails (would only get a reply after repetitive calls and connecting with different agents), lack of accountability for mistakes made to previous change requests affecting people’s financial and emotional well-being.Update as of 24th May:Foxtons never contacted me after I provided my details as requested. Ive sent 4 emails since the review was posted and there has been no reply. They are in breach of GDPR. I have never had such a horrible experience with any other estate agency.
Dear Mila,We've reached out to you on Trustpilot for more information.Kind regardsNick
5/5
TrustpilotProfessional and efficient
Thus far I have found Foxtons professional and responsive. Simran was friendly, knowledgeable and got things going quickly. She arranged for a valuer to visit quickly and clearly explained next steps after I agreed to proceed with Foxtons. I just hope Foxtons finds me a buyer as quickly and efficiently!
5/5
TrustpilotJoe Chan - Excellent Property Manager
Joe has been absolutely stellar in his job as the property manager for our apartment. Since moving in, we have gone through quite a few property managers but Joe goes above and beyond, responding as fast as he can and coordinating the communications between tenant and landlord, and trying his best to solve any issues we have as quickly as he can. Thank you so much, Joe.
5/5
GoogleRebecca went above and beyond dealing with our issues and also worries when it came to our abrupt last minute move due to tenancy agreement. She gave us not only confidence but settled our worries, and clearly explained everything that needed to be done in the coming weeks up until our move. If you’re looking for an amazing agent please ask for Rebecca!
1/5
TrustpilotThe system wouldn’t allow me to give no…
The system wouldn’t allow me to give no stars, so here’s 1. There’s a particular agent who is an absolute displeasure to be around, let alone work with. Her attitude and sense of entitlement makes it impossible for one to even have a desire to communicate with. She is rude, passive aggressive, completely unable to manage a schedule or time commitments and frankly, has no people skills. If you’re looking to let or find your new spot, I strongly encourage you to ensure she is not working on your deal/account. You won’t get a spot but instead will get a platter of aggressive, vile energy and attitude to deal with.
Hi Ishaan, We've reached out to you for more information on Trustpilot. Thank you, Sophie
2/5
TrustpilotVery poor communication between their…
Very poor communication between their collogues. 2 appointments were jotted down for potential tenants to rent this place however; 6 people ended up showing up. Had to move our work meetings around to accommodate their needs. 3 of the people/agents from FOXTON were super rude!!- Sophie at Foxtons, I see you added you tried to contact me however; this is untrue. I have not heard from you nor Foxtons. How have you tried to contact me? Please do explain. Thank you.- Trustpilot - do not remove my review.
Hi Kinnari, We've reached out to you for more information. Edit: Hi Kinnari, I reached out to you on Trustpilot, when you received the request to send more information of your details. This is so I can locate you on our system to find out with office/negotiators you were dealing with. I cannot find you on our system with the email address you have provided. Thanks, Sophie
5/5
TrustpilotCharming house in Primrose Hill
Hamed Raoufi was our agent, he has continuously made himself available when we wanted to view a property and few times before purchasing and a few more time post exchange to help us take measurements. He was very open throughout the process to ensure we could move fast and our offer terms would be accepted. We found the agency to work quickly and collaboratively with our solicitor.
5/5
TrustpilotIuliana Crainiciuc Excellent Property Manager Central North, Foxtons
I’d like to thank Iuliana Crainiciuc - Property Manager, Property management, Central North Foxtons for being so helpful, kind and efficient!It’s not easy to deal with people’s needs and issues yet she always finds the right and easiest way so solve the problem.A brilliant, helpful and very professional with the skills above the average!I’m looking forward to continue to work with Iuliana in the future.
5/5
TrustpilotPhenomenal experience with Baneen Abbas
Baneen was very helpful with supporting me with my queries. Her energy and customer service was highly pleasant. She made my experience smooth and showed genuine interest in helping me overcome a situation. One of the best experiences I have ever had with an estate agent. Thank you for all your help Baneen
1/5
TrustpilotCapitalism in a nutshell
We didn't rent anything with them at the end.We are trying to find a nice flat. We said our price range to all the agencies. Everyone respected that except for the foxtons. They wasted our and theirs time just riding around the neighborhood showing us properties way over our range.The guy said "You won't find anything at this price" - well, we had like 15 viewings before at this price somewhere else so...The targets they have and the commission just make them stressed and full of lies. So untrustworthy.
Hi Lena, We've reached out to you on Trustpilot for more information. Thanks, Sophie
5/5
TrustpilotSalonee Jamnadass of foxtons is the best
Salonee Jamnadass is the best! From our first contact with her to the moment we moved into the house we rented through foxtons; she was an absolute joy. She understood our needs and addressed our peculiar situation with so much attentiveness and dedication. Meeting her made my family experience a smooth transition from living in our home country to being new residents here in the United Kingdom. Thank you Foxtons
1/5
TrustpilotDon’t EVER try to rent from them.
They are the worst of the worst. I was interested on 2 flats that I found on the renting websites and called to book a viewing. They booked me for a viewing telling me they had few that they could show me. On the confirmation email I received the meeting address was not one of the flats I was interested for but I thought that along with those this was an extra one they wanted to show me. NO…don’t ever trust them if you have enquiry for specific flats to show you “few options matching the information you are providing them”. They trick people and waste their time. I met Ana which was the one I was dealing with from the start and she took me around two of the worst properties I have ever seen in London. I enquired 2 new flats with beautiful new kitchens and bathrooms, I was dragged to be shown some old houses that their kitchen furniture were from World War One. Unacceptable and disgusting from an agency that claims to be the best in UK. When I realised that this was all I came for I asked Ana if she was planing to show me the actual 2 flats I WAS interested for and arranged this viewing in the first place, only to receive the disgusting answer that one of them was on an offer and the other one was already removed from their company as the landlady probably rented privately. Shocked?No.I was furious. I asked why are the flats being advertised at the websites still as available I received and even more shocking answer…for MARKETING PURPOSES… luring people to call so they can show them other properties. Appalling. They knew from the moment I called that none of the flats I enquired for was available and instead of respecting my time and me they took me around some of their properties I have seen for more than a month now on the websites and are horrendous. Never again trusting them even if I found the best flat or house on the market it’s probably going to be a false “ADVERTISEMENT”.
Hi Zoi,We've reached out to you on Trustpilot for more information. Thanks, Sophie
1/5
TrustpilotThey don't even deserve half a star
How that company has more than 2 stars on here is beyond my imagination. Their agents are extremely unprofessional, uncooperative and lazy. Absolutely the worst property management company I've ever had to deal with, and it's cost me a lot of time, money and mental health troubles to constantly chase emails and beg for things that agents from other companies resolve within days.Took them 10 months to send me a deed of assignment (during that time they weren't even replying to most of my emails). Then took them 2 months to arrange for my deposit to be sent back to me. I've emailed them nearly every single day for all of the above, and the only time they were moving a finger was when I submitted a formal complaint about them. Not to mention the flat I lived in had mould everywhere, as well as ant infestations and leaks, and they didn't care. I hope someone sues them for a large sum or they finally close the company for good. I wouldn't work with them again even if I find my dream home and realise it's managed by them. Never again. Absolute scammers.
Dear Elena, We've reached out to you on Trustpilot for more information.Kind regardsNick
1/5
TrustpilotGreedy company refund not received yet. They take money first and check requirements later.
We have paid 6000 pounds deposit and rent but they have said that they cannot give us a home for tenancy as we failed to meet their requirements. So we asked them refund our deposit money and 1 month rent which is 6000 approx but they said they have started refund process, its been a month and we havent't received of 6000pounds. They took the money from us as quick as possible and later they said we don't meet their tenancy requirements and said they will refund our money which is not refunded from a month. I don't know what to do. They tell us to contact bank for refund and bank guys tell us to contact foxtons and foxtons guys tell us to contact refund team, we are going in circles.
Dear Naresh,We've reached out to you on Trustpilot for more information.Kind regardsNick
5/5
GoogleIn competitive market, we have been struggling to book a viewing while searching for a flat to rent in Stratford area. Sophie Mccracken contacted us and then everything became easy. Sophie is just a great agent, fast, efficient, accommodating. Highly recommend Foxtons Stratford and of course - Sophie. Thank you Sophie !!!
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Tell us what you need and we'll put you in touch. Foxtons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
