Trusted Agent profile · London
★★★★★
2,011 reviews across 2 platforms
9 The Grove, London, E15 1EL
Part of Foxtons, see every office.
Foxtons's office in London, at 9 The Grove, is rated 4.1 out of 5 across 2,011 reviews on two platforms, including 448 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
3/5
TrustpilotIn the past I have found it extremely…
In the past I have found it extremely difficult to get a response from Foxtons whenever I have a query, however in the past week I have been corresponding with Beatrice and found her to be most responsive and helpful. I feel more confident that if I have future query I now have a main point of contact. Thank you Beatrice.
1/5
TrustpilotRented with Foxtons for about a year…
Rented with Foxtons for about a year and the property management was really poor. Probably the main reason for exercising my break clause because I could not take it anymore. Had issues when we moved in with hot water which was only resolved 2 weeks later, problems with heating for months, just to mention a few. Fast forward to me moving out - Inventory checkout done and professional clean done. It’s now been almost a month and have not received my deposit back. Probably need to get legal advice now. Don’t even want to give them a one star rating, should be 0. Would NOT recommend!
Dear Bernale,We've reached out to you on Trustpilot for more information.Kind regardsNick
5/5
TrustpilotCould not recommend mario enough
Could not recommend mario enough, was really helpful and really listened to what I was looking for, brilliant!
1/5
TrustpilotPhase 2 as predicted
Phase 2 as predicted. After multiple chase ups they took 22 days to send an incomplete deposit with no explanation of why funds were missing . When challenged they are avoiding responding . It really is an awful company with what looks like systemised incompetence . Add in the built in plausible deniability for their endless short changing and you have an organisation to avoid . Dump their shares ??
Hi Stephen Shires, We are sorry about this. We take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Sophie,
5/5
TrustpilotSuperb experience
Ash showed me a house I was interested in. He was extremely polite, patient and professional through out.
1/5
TrustpilotGomshall lease
Took a lease for a flat in Gomshall as full fibre was promised. Lines are there but some discrepancy between BT and Open Reach. Signed an 18 month lease stupidly. Been a month and no internet, moved from South Africa to England and need fibre for my job. Foxtons and landlord seem only interested in a signed lease agreement. If this persists will lose my job. Is there anyone out there who can help?
Dear Lisa,We've reached out to you on Trustpilot for more information.Kind regardsNick
1/5
TrustpilotMore mealy-mouthed, whining excuses
I recently complained that my due rent was over TWO WEEKS late and Foxtons, who have been paid TEN THOUSAND POUNDS TO MANAGE MY PROPERTY, claimed that:"Thank you for your feedback and I apologise that you are not receiving your rent on time. As I've explained to you previously, Foxtons do not collect payments by Direct Debit, all payments should be made by the tenants by Standing Order which they have to set up with their bank."WHY is the Standing Order not set up? THAT'S YOUR RESPONSIBILITY. THAT'S WHAT YOU'RE BEING PAID FOR!! GET THEM TO SET THEM UP! It's part of the tenancy agreement, for God's sake.As always, BS excuses based around the WORDING of my complaint rather than actually apologise and deal with the problem. And they wonder why everyone I have spoken to thinks they're terrible? Stop making excuses and trying to justify NOT doing the job you've been paid to do and do the actual job instead. As stated before, NEVER again and I WHOLLY recommend that others avoid them as well. The rent is now nearly THREE WEEKS late and only complaining has got it moving at all. An utter embarrassment and I will keep leaving these reviews with every new terrible experience as I feel others should be fully aware of just how bad things are with these, in my opinion, cowboys. You want them to stop? Do your jobs. It's VERY easy.
Dear Tristan,Once again I am sorry that we are not meeting our expectations but we are unable to control the actions of the tenant. The tenancy agreement requires tenants to set up standing orders for payment of rent, but it is something that only the tenants can do directly with their bank. Kind regardsNick
5/5
TrustpilotToral Brahmbhatt Property Manager Great Experience
Toral Brahmbhatt was my Property Manager for over a year. Very responsive to any issues raised either by myself or my tenants, she can be relied upon, as per Foxtons logo, to 'Get it Done'.Professional in every way, always ready to help and easy to work with, Toral's a real credit to Foxtons Property Management.Thanks Toral, for making my Foxtons journey such a great experience.
1/5
TrustpilotI'm having the worst experience
Hello, As requested I will expand upon some of the major issues we are experiencing with foxtons. Firstly, after making a one year rent payment directly to foxtons (immediatley upon signing the contract), although the obligatiom of both foxtons and the landlord to meet their contractual duries this has not happened by either party. Three months after the beginning of our tenancy we still have missing furniture, maintance that has to be done, cleaning that has to me done and much more. Furthermore, the agent we delt with has been lying to us throughout the entire process and the foxtons manager of the flat is unreachable. In conclusion, this behaviour is not only unprofession but it is also outragous, therefore we are prepared to take legal action if in the near future we do not hear back from you. Please contact me either via cell: +393452127793 Best regards, Beril
Dear Beril,Thank you for providing more information. I can see that we don't manage your property and any maintenance issues will need to be addressed directly with the landlord. I'm sorry that we can't help you with the issues that you are experiencing but as your agreement is with the landlord and not Foxtons we are unable to intervene. You may wish to seek independent advice with the Citizens Advice Bureau which is a free of charge service.Kind regardsNick
5/5
TrustpilotGreat service
Abbas was the one handling my case and I must say that he was amazing. Showed me a flat that exceeded my expectations, answered all my answers thoroughly and honestly, and even went out of his way to help me when I ran into some problems. Definitely made the gruesome house searching experience a lot eqsier
5/5
TrustpilotFantastic experience!
Foxtons Marylebone recently assisted me with flat purchase. Chris Venter, Venetia De Sigley and Mohsen Ojany were very efficient, organised, commercial and helpful. They went out of their way to guide me through the process and facilitate the information flow with the other side. They were also incredibly responsive which helped us handle any obstacles in a timely manner. The process was smooth and quick - highly recommended!
1/5
TrustpilotWorst Experience Ever
Worst Experience Ever Please avoid Foxton at all cost! 1. The agent didn't send any email confirmation or contacted me after the initial call for the appointment scheduled, and I had to go to the office myself to figure out who the agent I made the call with and what happened.2. The same agent made us wait for her for 2 hours for viewing because she couldn't get the keys. While she promised to call us and update us by 4 (our appointment was at 2 p.m.), she never called or texted. I called her 3 times but she didn't pick up. 3. So we had to chase her in the office again to ask about the apartment we were interested in, and we signed the contract. However, she made us sign the contract 3 times in the following couple of days because the first time she forgot to upload the paper I signed; the second time the account team got the rent wrong. 4. They never gave us any list of documents that we need to sign, they just told you when they can think of, so I couldn't move in at the time I scheduled with the landlord and they made us to go to the office again. It's such a waste of time!!! We had to keep changing our schedules due to her responsibilities.
Hi, we have reached out to you on Trustpilot for more information so we can look into this for you. Thank you.Rupert
1/5
TrustpilotAdministratively Incompetant
Administratively incompetant to the highest degree - took 6 months to recieve a reference request and despite contacting the company 6 times throughout the year to ask about why I was still recieving emails after making a tenant change, I was told that I'm still a tenant. I must have spoke to 5 different people about why I'm still being contacted and frequently chased about what was happening and it took a full year to actually figure out that nothing had happened.
Dear Alex,We've reached out on Trustpilot for more information.Kind regardsNick
5/5
TrustpilotReview of emergency help by Jivtar Chawla
Dear Foxtons, I just want to add the highest possible praise for my experience today with JIVTAR CHAWLA. I had a serious problem regarding the viewing of a property that Jivtar was not involved in and had not organized. It occurred because another manager was taken sick, and so was no-one's fault. Nevertheless, Jivtar immediately stepped in and brilliantly coordinated the situation, setting up a new viewing time with the other management company that manages the property and tactfully avoiding any problems with the tenant. I was simply overwhelmed that he could do that so quickly and efficiently. Moreover, he kept me informed throughout the process and documented everything. My sincerest thanks to him for doing this.
5/5
GoogleFoxtons was by far the best estate agent we came in contact with during property search. Mohamed Al- Amin, in particular, was very friendly and professional, well experience, he is the one whoy helping me understand in my preferred location property market. He was responsive and has been a great point of contact whenever i have queries. I would definitely recommend Mohamed @ Foxtons startford .
5/5
GoogleSophie was my lettings agent and she took the time to make she understood exactly what I required, and then took us for a viewing on a Friday evening, outside of business hours to ensure we could put in a competitive offer. I really appreciate the efforts given how intense the rental market is right now. Definitely recommend her and foxtons for being such competent professionals.
5/5
TrustpilotWe moved to London and found our…
We moved to London and found our “dream” home within two days (unreal!), courtesy David Alyan. David was incredibly prompt & proactive from the very start & had a list of viewings ready for us from the minute we arrived. His approach adapted quickly to our feedback & he was able to dig out the right spots for us to check out incredibly quickly. Would definitely recommend working with Foxtons, and especially David, if you’re on the hunt for your next home.
1/5
Trustpilotawful - no shows to viewings
awful - they left me waiting at the viewing with no person to do the showing and no communication. West London office, Anna and Finley were my reps.
Hi GenOJ, We are sorry to hear about your experience with the west London office. We take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Sophia,
1/5
TrustpilotPortray themselves as a premium letting agent…
Portray themselves as a premium letting agent but sadly that's not been our experience. As a letting agent we are paying 4% higher letting fees (over 57% higher than other fees) than we'd pay with other agents, but we're not getting that the extra quality if service. We're now contractually tied in and I think they know that so have us over a barrel.EDIT: you have my information - feel free to get in touch. Given that the agent at the SW17 office has not replied to my numerous requests for details of charges I have asked them to log a formal complaint, which they have so far neglected to respond to. You are more than welcome to see the email chain relating to this. It's way below expected and if it's not managed then I'll forward it to your exec.EDIT 2 (26 Jul): Are you going to get in touch with me about this or are you going to do what the rest of your company do, which is absolutely nothing. Although the agent himself has been in touch to try to help, but he's the only person who seems to do anything on my account, which is appalling. And the issue still stands - I have no detail of the charges you have applied despite asking countless times for that detail. Your portal does not provide the info and your wider teams seem reluctant to provide the details I've asked for - why is that?
Hi Andrew, We've reached out to you on Trustpilot for more information. Thank you, Sophie
5/5
TrustpilotAshleigh Fisher is a superb property manager
I have had the great fortune of having Ashleigh Fisher as my property manager, Ashleigh looks after several of my flats as if they where hers such is the dedication and diligence she has shown. It is reassuring to know that your flats are in capable hands and that you do not have to worry.Thank you Ashleigh.Stephen Pearson
1/5
TrustpilotAnother month and just problem after problem
After MONTHS of complaints about loud music, smoking in the property, rubbish being left everywhere, people coming in and out all day and night, internal and external doors being left open, un-bagged pig carcasses and other un-bagged meat being left in the bin area, drug use, a police call-out and complaints from other residents and surrounding businesses, Foxtons have done NOTHING and taken a large amount of money from me for the privilege. The new account manager has been told NONE of the history by his managers, had NO idea that there complaints, MORE failings by the management, has asked the tenants to fix things which they haven't and the problems persist. These are ALL breaches fo teh contract and unless it is all fixed this week I will seeking to evict the tenants and taking Foxtons to court for not doing the job they've been paid to do. Cue an empty, meaningless apology, as before, and then an email saying that it's my responsibility somehow and there's nothing they can do despite taking the money to do the bloody job. Useless. Amateur. Ineffective. Pathetic. Arrogant. They don't take ANY responsibility for not doing their jobs and there's nothing you can do about it. I will NEVER use them again and I would advise anyone else to do the same. Wait for the 'apology' and see how meaningless it is and that it resolves, remedies and affects nothing at all. "We're very sorry you've had this experience." No you're not or you'd actually DO something about it. "We'll look into it." No you won't. You'll write that here and send me some excuse as to why you haven't done what you've been paid to do and try to worm your way out it. I'm taking legal advice no matter what you claim to do to try and fix it, which you won't.
Dear Tristan,I am sorry that you are not receiving the experience you are expecting, however, there are limitations to what we can do as a managing agent. When tenants are not acting in accordance with their tenancy agreement we can bring this to their attention and ask that they remedy any breaches, but we do not have the power to enforce this.If you feel that the tenants have breached their agreement we can discuss your options, such as serving a section 8 notice, but this may involve court proceedings and eviction would be at the discretion of the courts.Kind regardsNick
5/5
TrustpilotPleased with this property management company
Foxtons is a good property management company. They have a very easy platform to use, which shows the logs of all bills/ rents/ information about tenants and does an annual tax salary.
2/5
TrustpilotStay away from Foxtons
I rarely give bad reviews but Foxtons is useless. They manage a flat for us and it's been a nightmare to deal with them. They clearly don't have good managers in place. Every time you call you deal with another new person who has to be briefed on what you need. They keep asking you to speak to someone else. I've spent so many countless hours chasing them for basic requests.
Dear Hannah,We've reached out to you on Trustpilot for more information.Kind regardsNick
5/5
TrustpilotManagerial skills
In the beginning, I had struggled and faced few issues with managerial personnel until I met Mr. Irfan, who was able to manage our previous and existing property with friendly professional services.
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