Foxtons London reviews

★★★★★ 1/5

Google

As a real estate agent myself, I was appalled by way Foxtons handled my situation. I was looking for a flat with my flatmate, we didn’t live anything until we came across a flat that was our dream. We put in an offer, it was accepted. Great ! I was then put in contact with Alfie. I have never in my many years in this industry encountered someone so unscrupulous and rude. This individual waited until after I had paid the reservation fee and 6 months of rent upfront (£18,000), waited 2 and a half weeks after I was supposed to receive the keys, and gave me no news, total silence, to then let me know that the landlord did not have permission from the building to rent this flat out. This left me without a home, which I had warned about for months of this search. So I had to stay at a hotel, Alfie then tried to pressure me into renting out a flat I was not sure about, and when I told him my situation, he said “It’s not my problem if you don’t rent this flat out, I don’t care if you do or you don’t, it makes no different to me.” He is a master at mean and tactics, and makes you feel horrible at every turn. I’ve never had to encounter this in real estate, or had use these methods myself to be successful.

Lucia · 21 December 2024

★★★★★ 5/5

Google

Liv is an all-star agent. At last minute's notice she showed us a charming 1-bed flat to let right around the corner from the Marble Arch tube stop. With Liv's guidance we were able to place a competitive offer that got accepted that afternoon! Liv is a reliable, communicative, and dedicated agent who's personability and care is rare in the real estate world. She's truly an all-star.

Will · 16 October 2022

★★★★★ 5/5

Google

Harriet was outstanding with my first flat search around Marylebone, the professionalism shown towards my queries and doubts were of great quality. I would highly recommend Foxtons, but agent Harriet in particular as she made the process feel relatively easy and efficient. We covered over a dozen flats and learnt a tremendous amount from Harriet, will definitely source her and Foxtons advice again in my next property search. Responsive, quick and a great agent.PositiveResponsiveness, Professionalism

Luke · 20 June 2021

★★★★★ 5/5

Google

Our experience with Jorge was amazing - he listens to requirements carefully, is very responsive and works tirelessly to achieve the right results for his clients. He’s very knowledgeable of the London market! We feel looked after as tenants (which is not always the case at all!).

Polina · 23 February 2024

★★★★★ 1/5

Google

It was a huge mistake to work with Foxtons. I was warned not to, by friends, family, and other estate agents, and I utterly regret not listening. Communication was atrocious. When Foxtons needed something from us we were bombarded with calls and emails, and on one occasion I was left an intentionally inaccurate voicemail to cause me to interrupt work to get back in touch; “contact me urgently” turned out to be “can we have a catch up” call that took me away from important work. This contrasted massively with the times in which we needed to contact them - when calls went ignored, and emails and voicemails unreplied too. Some of the communication I was most unhappy with was the relentless enquiries about probate - a long and stressful process that is very much out of our control. It was not helped by Foxtons deciding that reminding me regularly (and I mean multiple times a week) my father had died was appropriate, in the hope probate had been granted, or I could speed up the UK court system. I found it hard to tell if this was greed on their behalf, ignorance about what probate was, or a disregard for any sense of decorum giving we were dealing with my father’s death. I suspect it was all three. It was clear that to them my father’s passing was purely a vehicle for them to make a sale. On two occasions emails from the agent were genuinely rude, using bold and under lined writing, and sarcasm. Interestingly, the rude emails were both totally inaccurate - as my solicitor pointed out to them. But most importantly the sale of the flat was beyond a parody. The message was loud and clear from the moment we signed a deal - drop the price, drop the price, drop the price. We were encouraged to take totally unacceptable offers seriously, and bizarre logic was used to justify this - “Brexit has made refurbishment more expensive”. Whilst that might be true, the valuation by the same agent had placed on the flat happened several years after Brexit. Even the offer we have eventually accepted, the advice was, after a first counter offer, to stop negotiating. Thank god we ignored this advice, as doing so secured us a five figure sum more. I could go on - how the agent arranged for the flat to be photographed BEFORE we had redecorated the entire place (despite us telling them know several times we were), or about the atrocious spelling and grammar used in the write up about the property - but I think I will leave it with this: We own 5 properties as a group of siblings. We will all be using proceeds from this sale to move. None of us will ever sell with Foxtons, or buy and property from them. My experiences and much of this has been shared widely amongst my friends and family, and I will continue to share the advice I received: Do not work with this company.

Nathan · 24 September 2024

★★★★★ 5/5

Google

I was a first time buyer and whilst naïve to the process it is fair to say that Giorgio Romano, the sales valuer, went above and beyond in his service to me as an applicant. Giorgio was efficient, informative and exceptionally helpful and reassuring. A further mention is due to Alex Muffett the sales negotiator who listened to my requirements and undoubtedly took me to the right property without wasting my time. I would not hesitate in recommending both of them and they are a credit to the Marylebone office. Thank you to them both.

Kelsey · 19 April 2017

★★★★★ 1/5

Google

Terrible experience with this company. It is obvious that the estate agents are motivated solely by the commission they earn and that they do not care about tenant experience. Expect an uphill battle with your landlord as this company will consistently disappoint you as they attempt to appease their primary source of income (landlords). The estate agent rushed us through mediocre properties when we were trying to find a flat, the property manager was combative at best when we tried resolving maintenance issues, our flat was not professionally cleaned upon move in (there were still dirty dishes still in the dishwasher) yet they required us to pay for a professional cleaning upon move out , and it was always evident when dealing with this agency that there is zero communication within a small office on rental issues.

Diego · 25 August 2024

★★★★★ 1/5

Google

Please avoid foxtons at all cost. I had rent a flat under their terms, my case handling has been a disaster, with pressure, rudeness, lack of rigor and at the end of the day, a lot of time wasted. It all happened when I went for a flat to listed on their website. I made an offer and paid the deposit to secure it. When I received the contract, i was surprised to see a lot of terms that were not mentioned to me, when it comes to getting back the deposit or when it comes to any help from them (any move they make is 50£). This was nothing compared to what follows. They told me to go on their portal to fill a lot online checks, they ask so many documents I provided properly since I really wanted the flat. This was the starting point of all the trouble. It just didnt work. I tried to upload many times the documenrs, playslips etc and they didnt care about the technical issue. My current tenancy was about to expire and I was in a stressful situation where they did nothing to help, since they felt in a position of power, they just put me in front the problem, also because they dont even own this automatic check portal. At the end I managed to send them the documents manually after many negotiations... and guess what, they lost them !! So they came back to me to send that multiple times, otherwisr they wouldnt give me the keys, even though they tricked the landlord in telling him i was verified... they just have no shame.

D · 15 March 2022

★★★★★ 1/5

Google

We rented from Ellie Taylor who was very good at getting us into the flat but totally useless later on. It is now past 10 days that Foxtons is holding our deposit. They have not given a single explanation as to why we still do not have it. …

Mrs · 13 September 2025

★★★★★ 5/5

Google

Back in July 2020, I dealt with Edvin Griskin during my flat search in Marylebone. I gave Edvin my criteria and he showed me some great apartments and didn't waste my time. Many other Agents will show you their entire inventory starting from the worst, but Edvin did a great job filtering out and listening to my needs for the perfect flat! Great Service!PositiveResponsiveness, Quality, Professionalism, Value

Anthony · 20 June 2021

★★★★★ 4/5

Google

A really positive experience selling with Foxtons-both Mohsen Ojany and Frederick Land worked tireless to ensure the process was as smooth and effortless as possible and were available at every step of the journey-a special thanks to them!

Sowsan · 13 December 2025

★★★★★ 5/5

Google

Olivia at Foxtons was absolutely amazing! She made moving to London from another country easy. She listened deeply to all our needs and actually found us the perfect flat in an area we would not have found without her! 5/5 would recommend working with her to find your next home.

Kelsey · 13 August 2025

★★★★★ 1/5

Google

AVOID AT ALL COTS. They rented me a Foxtons-managed flat with no hot water, broken washer, trash and blood-soaked linens of previous tenant, among several other issues. Did not solve any issues for more than a dozen days, at which point I had to move out. My contract was finally terminated after a new tenant moved in, but I have been waiting more than a month to get my deposit back even though no charge was disputed, still waiting. Incredibly hard to get anyone to reply to phone or email. BY FAR WORST RENTAL EXPERIENCE OF MY LIFENegativeResponsiveness, Quality, Professionalism, Value

Matteo · 25 October 2021

★★★★★ 5/5

Google

My experience with Foxtons was great thanks to Edvin Griskin and his professionalism. Edvin was really helpful, always making sure he understood what I was looking for, available and reliable. I would highly recommend Foxtons Marylebone and working with Edvin.

Laetitia · 29 July 2019

★★★★★ 5/5

Google

My experience with Edvin was spot on. I was desperate to fine a proper flat in very shot time and he managed to show me options tailored to my preference. I admire his professionalism and his excellence communication with his client, let alone being patient all the time. I would recommend dealing with him.PositiveQuality, Professionalism

Majed · 25 October 2022

★★★★★ 1/5

Google

One of the worst experiences I’ve ever had with an estate agent. Foxtons attempted to enter our apartment without permission, despite us clearly asking them to come two days later. This was a serious breach of trust and respect for our space. I strongly advise others to avoid working with them.

Sonic · 13 July 2025

★★★★★ 5/5

Google

Mohsen Ojany and Jasmine Hachem displayed excellent professionalism throughout an unusually complex sale process of our apartment, and helped get the transaction to completion. We would certainly use them both again. Ian

Ian · 13 January 2026

★★★★★ 1/5

Google

I’ve had three phone calls with the agent Harriet this week and each has left me irritated and left wanting. The first there was an assumption made to my budget and I was heavily discouraged from viewing a property until I was eventually asked my budget and then the time of the conversation changed rapidly as I was clearly seen as worthy of her time at this point. The second was telling me the said property was now unavailable as an offer had been made and I couldn’t see the property as it had “all but formally been accepted”. I would have actually matched the offer with an earlier move in had I been given the opportunity (I really liked the location and quirky nature of the flat). The third conversation was a “catch up” where I advised the same agent that a place had been found and offers made; this was said to politely end the call as my search has finished, to which I was asked several times where the property was and when asking why, I was told “so we can keep looking”. Overall, these are small fry issues but the tone used, the lack of professionalism and acerbic nature of the agent have led to a very sour aftertaste with Foxtons.

Sam · 25 March 2021

★★★★★ 1/5

Google

At check-in it had all of previous tenants abandoned belongings, no working lights, all the kitchen cabinets broken and hadn’t been cleaned. Agent said that we couldn’t get rid of the previous tenants stuff.

Joel · 13 December 2025

★★★★★ 5/5

Google

Dominic went above and beyond what we expected to help us finding what we needed. Dom showed us Flats & gave us valuable insights into the local market .Very profesional . Thanks Dom

HG · 21 March 2024

★★★★★ 1/5

Google

I also signed a lease with friendly Edvin.Unfortunately, however, this house has not been managed since the contract. I can't use the second bathroom for five months because the light power is not working.Also, the electrical power in the main room is not working. but they tell me to wait even though I sent many phone calls and emails. Every time I make a call, the person I talk to is different, and I don't even know who the manager is.It's not that I don't know how long it's been a lockdown due to the corona virus, but I think it's past enough time to fix it. Where can I report it? I talked a lot on the phone and sent a lot of emails. Please don't tell me to wait any longer.

Wonhee · 2 August 2020

★★★★★ 5/5

Google

I recently had the pleasure of working with Venetia D. to purchase my apartment, and I couldn't be more impressed with her service. The entire process was completed in a record time of just 7 weeks, and that wouldn't have been possible without Venetia’s professionalism and dedication.Very helpful in guiding me through each step, making what could have been a stressful experience much smoother.

Shreeji · 4 December 2024

★★★★★ 1/5

Google

AVOID THEM, RUN, DON'T GO NEAR THIS PLACE. They are so shady on business, after the viewing they pressure you to sign the contract and make the payment the same day by noon, because there will be other viewings and whoever makes the payment first gets the letting. After you make the payment they forget that you exist. They retracted my letting contract the day before my moving date and deleted my account on their website with all the information. When I asked about the refund of my money the nightmare started. They won't give me my money back. They get calls, they never answer emails, the manager is out, the director is on vacation. The money still with them which makes it impossible for me to make offer in another flat. If I go to the office they say they will do the refund on that day but they don't. What kind of company is this?

Rafael · 5 November 2019

★★★★★ 5/5

Google

I managed to secure my dream apartment with the help of Ehsan and his manager. He was very kind and available and his input much appreciated.

Annalaura · 13 January 2026