Trusted Agent profile · London
★★★★★
274 reviews across 1 platform
30 - 32 Shepherds Bush Green, London, W12 8PH
Part of Foxtons, see every office.
Foxtons's office in London, at 30 - 32 Shepherds Bush Green, is rated 4.2 out of 5 across 274 reviews on 1 platform, including 274 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleCurtis helped arrange a number of viewings for me. He is knowledgeable, incredibly helpful and worked around my schedule. He found properties that met our search criteria, he knows his properties. Thank you for all your help, Curtis.
Thank you Stuart Porter for your review. Sophie, Foxtons Shepherds Bush & Brook Green Estate Agents Get it done with London’s number 1!
5/5
GoogleGreat experience. I would highly recommend Natalie Simpkin. She is incredibly professional, she took the time to understand our needs. Would highly recommend.
Thank you for your review Ikbel, it's great to know that Natalie made such a lasting impression during your property process. We hope to work with you again in the future!
5/5
GoogleEstate Agent Salim Hussain was very friendly and helpful when we called into the office to register for buying a house.
Thank you for the review! We are pleased to hear that you have had such a pleasant experience working with Salim.
5/5
GoogleThanks Salim for helping with my house search. Punctual, professional and always happy to help, would definitely recommend to friends & family.
Thank you for your great review, Alexandra. Best wishes to you in your new home!
5/5
GoogleLydia was our Foxtons' agent and she was fantastic. She really took the time to find out what we were looking for and to offer us the properties that matched all of our requirements. A big "thank you" to her!
1/5
GoogleCame to my house without letting me know at all beforehand! She was rude during the viewing and repeatedly lied about having told me before. She brought over 2 people to view the house without telling me at all and I was in such shock as I was about to take a shower. I feel my privacy has been invaded and they have trespassed on my property!
We're sorry to hear this, this certainly does not sound like the experience we would expect you to have! We take our customer service very seriously and will ensure that your feedback is passed on to our teams. Thank you for taking the time to share your feedback with us.
5/5
GoogleLydia is a fantastic asset to Foxtons. Our service was incomparable to other estate agents in the past and made finding our new home so easy. Thankyou Lydia. Anyone looking to find a new home with Foxtons, ask for Lydia!!
5/5
GoogleThank you to Charlie Willars for helping us find our new flat. Understanding immediately what we were looking for, he made sure that we found a great flat that had all the characteristics we wanted. Not only that, but he was also extremely helpful and efficient in liaising between us and the landlord throughout the whole process.
5/5
GoogleCharlie is really helpful. Always replied our questions timely and kindly. Thanks for taking us a video of our interested property.
Thank you for taking the time to share your review Mingjing, we're pleased to know that Charlie provided such exceptional service during your property search. We wish you the best in your new home!
5/5
GoogleNathan handled the transaction quickly and efficiently and pushed solicitors along when required to keep things on track. They also achieved the asking price so very happy with the service. Not the first time I have had this with Foxtons so will definitely use them for the next property too. Thank you.
1/5
GoogleTerrible to rent with them. Reported an issue at the apartment I lived more then 1 year ago (heater broken) they never come to fix and that during the WINTER!! More then once that happen. Be really careful to rent with this guys. They will treat you like king until you sign the contract, after that it’s just headaches.
5/5
GoogleI was using Foxtons Shepherds Bush to find an apartment to rent. Foxtons is a great agent and I would like to express my gratitude to Jasmine Pang. I truly appreciate her expertise, hard work, diligence and patience. She cared for my needs and always put herself in my shoes which demonstrating excellent customer service. She is a valuable asset to Foxtons. I will definitely come back and refer this agent and Jasmine to my friends.
5/5
GoogleLydia was our Foxtons' agent and she was fantastic. She really took the time to find out what we were looking for and to offer us the properties that matched all of our requirements. A big "thank you" to her!
1/5
GoogleCame to my house without letting me know at all beforehand! She was rude during the viewing and repeatedly lied about having told me before. She brought over 2 people to view the house without telling me at all and I was in such shock as I was about to take a shower. I feel my privacy has been invaded and they have trespassed on my property!
We're sorry to hear this, this certainly does not sound like the experience we would expect you to have! We take our customer service very seriously and will ensure that your feedback is passed on to our teams. Thank you for taking the time to share your feedback with us.
5/5
GoogleSo glad I have chosen Foxton's for my letting! Abdala really went extra mile finding the best place for me, guiding me through the whole process and accommodating all my crazy requests, making me feel valued as a customer. I would highly recommend this branch, especially Abdala!
5/5
GoogleAnnabelle Bent went so far beyond the call of duty when arranging the letting of our flat it is hard to describe. It is no exaggeration to say we could not have done it without her. She arranged everything even getting new items of furniture delivered. A big thank you!!
5/5
GoogleI have just completed my first property purchase through Foxtons with help help of Salim Hussain. The experience was hassle free with Salim remaining in touch throughout the entire process reassuring us and making sure no questions were left unanswered, and usually within immediate response. I would be more than happy to work with Foxtons or Salim again in the future should the opportunity arise.
Thanks for the review. We are pleased to hear that Salim was able to take the hassle out of this difficult process. We look forward to working with you again in future.
5/5
GoogleI have just completed my first property purchase through Foxtons with help help of Salim Hussain. The experience was hassle free with Salim remaining in touch throughout the entire process reassuring us and making sure no questions were left unanswered, and usually within immediate response. I would be more than happy to work with Foxtons or Salim again in the future should the opportunity arise.
Thanks for the review. We are pleased to hear that Salim was able to take the hassle out of this difficult process. We look forward to working with you again in future.
1/5
GoogleThey are very unprofessional. I paid my deposit when I signed my contract to rent a room. They didn't register me to a deposit scheme. At the end of the tenancy they kept 30% of the deposit for abusive purpose. We have made a complaint to court. Hopefully it is pretty sure they are so unprofessional and haven't been no compliant with the law, they will loose. Avoid them.
5/5
GoogleThank you to Annabelle and the team for their professionalism in managing my property tenancy - a great new tenant lined up with no gap, and well in advance (over a month!), and sensitively managed the existing tenants' requests in terms of viewing times. A fantastic service. Thank you!
5/5
GoogleI recently had the pleasure of working with Curtis, a property agent, to find a rental flat. He was very responsive, answering all my queries promptly and clearly. Second experience with foxtons.
Hi Ao Lei, Thank you for your review! Sophie, Get it done with London’s number 1!
1/5
GoogleAppalling experience, specifically their rentals department (under Almas Crossley). During our tenancy: landlord left items at the property that should've been taken on arrival (then charged us for them), we experienced flood damage, broken appliances, heating not working- not repaired for months. On top of that- 6+ months of building work that they knew about before letting to us- but didn't bother telling us beforehand- obviously only cared about their commission. Despite multiple complaints- agent is unhelpful and then charges us absurd, unjustified fees on move out. I really cannot advise strongly enough NOT to use Foxtons Shephards Bush either as a tenant or landlord (we are both).
5/5
GoogleGreat support in guiding me through the process, Salim is very knowledgeable and helpful.
We are happy to hear that you have been able to benefit from Salim's knowledge and dedication, thank you for the review!
5/5
GoogleAnnabelle Bent went so far beyond the call of duty when arranging the letting of our flat it is hard to describe. It is no exaggeration to say we could not have done it without her. She arranged everything even getting new items of furniture delivered. A big thank you!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's London office has 274 reviews across 1 platform: 274 on Google.
Foxtons London is rated 4.2 out of 5 across all 274 reviews, and 4.2 out of 5 on Google from 274 reviews.
Foxtons London, 30 - 32 Shepherds Bush Green, London, W12 8PH.
