Foxtons London reviews

★★★★★ 1/5

Google

Worst experience renting with Foxtons. Avoid at all costs!!! Landlady and Foxtons literally made our life hell in the time that we rented our apartment. We had issues since the day we moved in and Foxtons service is so slow, that any issue gets fixed after 2-3 months of reporting it. We had issues with basic necessities such as our toilet, fixing rotten floor board, broken windows etc. We were also forced to purchase food considering expenses of London because they couldn't replace a dangerous gas cooktop in time. Eating out for 13 days with no guarantee when the gas will be fixed. They also did not offer us any compensation for inconvenience caused and forced expenditure to purchase our food. Please avoid them at all costs!

Abolee · 27 August 2024

★★★★★ 1/5

Google

Worst experience renting with Foxtons. Avoid at all costs!!! Landlady and Foxtons literally made our life hell in the time that we rented our apartment. We had issues since the day we moved in and Foxtons service is so slow, that any issue gets fixed after 2-3 months of reporting it. We had issues with basic necessities such as our toilet, fixing rotten floor board, broken windows etc. We were also forced to purchase food considering expenses of London because they couldn't replace a dangerous gas cooktop in time. Eating out for 13 days with no guarantee when the gas will be fixed. They also did not offer us any compensation for inconvenience caused and forced expenditure to purchase our food. Please avoid them at all costs!

Abolee · 20 August 2024

★★★★★ 5/5

Google

Nice experience with this agent. The process is smooth and the communication is excellent. Salim is very professional and has been very helpful throughout, even after the deal is completed he is still reachable and helped with my other queries.

Raymond · 15 March 2020

★★★★★ 5/5

Google

Used their services for purchasing of my 1st in May 2019. Nathalie Simpkin was very helpful, friendly,reliable and professional. She was always available for us and did a great job. Definitely will use her services again. Thanks E

Essy · 30 July 2020

★★★★★ 5/5

Google

Nice experience with this agent. The process is smooth and the communication is excellent. Salim is very professional and has been very helpful throughout, even after the deal is completed he is still reachable and helped with my other queries.

Raymond · 31 July 2019

★★★★★ 5/5

Google

Nice experience with this agent. The process is smooth and the communication is excellent. Salim is very professional and has been very helpful throughout, even after the deal is completed he is still reachable and helped with my other queries.

Ray · 29 July 2019

★★★★★ 5/5

Google

Used their services for purchasing of my 1st in May 2019. Nathalie Simpkin was very helpful, friendly,reliable and professional. She was always available for us and did a great job. Definitely will use her services again. Thanks E

Daffodil · 15 March 2020

★★★★★ 5/5

Google

Foxtons exemplifies why they are considered to be the best amongst their peers. During a property purchase, the Shepherd's Bush office team truly showcased their professional service, always accommodating and keeping me informed with updates and complete visibility or progress. Special thanks to Theo for going above and beyond. A true credit to the organisation well done; and a huge thanks to Jas alsoPositiveResponsiveness, Professionalism

Keylon · 20 June 2021

★★★★★ 1/5

Google

As tenants(me and my partner) we had the worst experience in the last years with this agency. All they care about is to take your money. They have such a poor customer service. In the contract they changed our initial offer, we were asking them to contact the landlord before we move in to do some changes, and not only they were not trying to contact him but also they were lying in our face that they couldn't get in touch with him and every other excuse that anyone could imagine. This had a result to waste our time and waste our landlords time and money as there was a total misleading of information to us and to landlord by Foxtons. We would never go through Foxtons again.NegativeResponsiveness, Quality, Professionalism, Value

Vasilis · 25 August 2021

★★★★★ 5/5

Google

We had an exceptionally good experience using Foxtons at Shepherds Bush to find an apartment for my niece. Inga Eastwood was amazing, she listened, understood what we required, and went out of her way to find exactly that. She followed up regularly, was easy to contact, and was always willing to go out of her way to hep us. And of course, always with a beaming smile... thank you very much.

Adel · 29 July 2019

★★★★★ 5/5

Google

My agent Curtis Downey was extremely helpful

Zac · 21 January 2024

★★★★★ 1/5

Google

I just moved to a property in shepherd's bush. I found the flat with loads of issues,(no hot water, broken chairs, table and bed frame, condensation on the window) no one came the first day to do the inventory. I'm really disappointed since I really expected to relax once at home but no, I have to call every day the property manager to kindly invite him and fix the problems. It's been a week and still no one came. It's been an exhausting experience. I would not recommend at all this agency.

Aida · 3 July 2021

★★★★★ 5/5

Google

Its not easy to find a property that meets your budget, has a good return on investment, and in a nice location. Thanks to Natalie Simpkin , for making this happen in very short time :-)

A · 9 July 2020

★★★★★ 5/5

Google

Charlie was a great help for finding a flat for my girlfriends move to London. He found us the perfect location to match our budget and criteria. Would definitely recommend using him to anyone looking in West London!

Jack · 4 September 2019

★★★★★ 5/5

Google

Used their services for purchasing of my 1st in May 2019. Nathalie Simpkin was very helpful, friendly,reliable and professional. She was always available for us and did a great job. Definitely will use her services again. Thanks E

Essy · 5 August 2019

★★★★★ 5/5

Google

Foxtons exemplifies why they are considered to be the best amongst their peers. During a property purchase, the Shepherd's Bush office team truly showcased their professional service, always accommodating and keeping me informed with updates and complete visibility or progress. Special thanks to Theo for going above and beyond. A true credit to the organisation well done; and a huge thanks to Jas also

Keylon · 19 April 2021

★★★★★ 5/5

Google

I have had a brilliant experience with FOXTONs. Charlie Willars was especially helpful staying on later to show me properties due to my busy working schedule, taking me to properties only just put on the market that day and making sure i was always in the loop. He answered every email and every question no matter how silly. On the whole an excellent service that i would use again.

Sarah · 29 July 2019

★★★★★ 5/5

Google

Natalie Simpkin has been assisting me with my property search and she is fantastic. She is responsive, attentive and is detail oriented. She is also personable. I have thoroughly enjoyed working with her. Natalie is first-class.

Sophia · 4 September 2019

★★★★★ 5/5

Google

Its not easy to find a property that meets your budget, has a good return on investment, and in a nice location. Thanks to Natalie Simpkin , for making this happen in very short time :-)

Tarek · 29 July 2019

★★★★★ 5/5

Google

It's been a pleasure to work with them. Our agent, Charlie, was a pleasure to deal with and very helpful. While we couldn't find an agreement on the first flat they showed us, Charlie took the time to understand what we were looking for and what we valued and helped us secure an amazing flat as a result! Overall great experience so far. Foxtons have been very responsive and their online paperwork checklist is just a quick and easy way to get everything done and keep an eye on the progress. Highly recommended

Jonathan · 30 July 2020

★★★★★ 5/5

Google

Thank you to Inga Eastwood from the Sheperd's Bush branch. She is an excellent estate agent: patient, polite, smiling, calm, kind, very diligent and responsive. She takes care of you and she goes all the way to meet the clients need. She works very hard and she knows the market very well. Definetely the best estate agent I have ever met in my life. I highly recommend her to anyone.

Silvia · 31 July 2016

★★★★★ 5/5

Google

My experience with Foxtons at Shepherd's Bush has been nothing but stellar. I would highly recommend the services of Ms Inga Eastwood. She has effortlessly helped me search for a flat fitting my requirements and budget. She has been nothing but patient with me. Her professionalism and her charming personality took much of the stress off house-hunting and made the entire process so much less daunting.

Carryn · 29 July 2019

★★★★★ 5/5

Google

My friend and I were looking for a flat to share, and we had an amazing experience with Foxtons. Peter was our agent, and he was of great help, answering any of our requests and finding us a property that met our requirements. We could not have asked for better. Thank you!

Francesca · 18 July 2022

★★★★★ 5/5

Google

Professional , trustworthy and quick ! I had a very pleasant experience , Foxtons making the impossible , possible !! Big thanks to Alexi Earl and Charlie Willars . Absolutely recommend

Lazar · 15 March 2020