Foxtons London reviews

★★★★★ 1/5

Google

The absolute worst property management company in London. Beyond aggressive to get your business then couldn't care less about looking after your property. We have used them twice now and never again. Late and incorrect payments, house left uncleaned with various elements broken, consistently chasing to have these issues rectified with no responses. We even had them leave us a voice message once then forget to put the phone down and heard their entire conversation about us and the property. Disrespectful, unprofessional and 1000% not worth the extortionate fees they charge. Be warned!

Alexandra · 30 July 2022

★★★★★ 1/5

Google

very dishonest agency, it still refuses to reimburse me for my £13,650 corresponding to 6 months' rent in advance on an apartment that it ultimately did not get for me. So I have been in a hotel for 15 days with my 2 children aged 7 and 9 because I need this money to make another offer in a better agency.

Farida · 24 January 2024

★★★★★ 5/5

Google

hi i would like to say thank you to Jeron Kamminga for helpping me look for a home ,he was very understanding of what i wanted as location parking space and the size of the place last but not least my budget , while visiting a property if i walk in and dont like the place i just say no he understood me and wasnt pushy or tried to convinced me to changed my mind like a typical sales person ,he was very flexible about making appointment for viewings he even offered to show me a property at 7pm because that was the only time my wife could come to the viewing . top esstate agent allways has a smile on hes face Ben

Ben · 31 July 2016

★★★★★ 5/5

Google

As a landlord, I've used a number of other agents in the area and from experience Foxtons are by far the most professional - I would not hesitate to use them again. I worked with Neil Cunningham and Jessica Davies and they did a great job in finding me a great tenant at the right price in a short space of time. If you're a landlord and want the following then go with Foxtons... - High quality marketing material for your flat, both online & offline - A larger pool of good quality tenants - Motivated agents that will get you a good price - Hassle free online account management - all documents are signed online and I'm told you can use the portal to speed up your tax return as well All in all, a great experience.

Mike · 1 August 2012

★★★★★ 5/5

Google

Working with Alex Cima of Foxtons in Fulham Broadway has been a pleasurable experience for us. He is personable, interested in the client and kind hearted. If Real Estate agencies had more Alex's the industry would have a much better public perception.

Simon · 24 February 2020

★★★★★ 5/5

Google

Can really see the higher quality of service compared to other agencies and recommend Audrey - she is exceptional, efficient and very nice to deal with during such stressful time of finding a new place. She showed me 5 properties in 1 one, two of which were perfect for me.

Dina · 6 August 2023

★★★★★ 5/5

Google

Highly recommend working with Fleur, she’s really kind and knowledgeable, and was a pleasure to work with

Anna · 18 September 2025

★★★★★ 5/5

Google

We worked with Zaneta Nevarilova on the purchase of a house in Barons Court. Zaneta was a joy to work with. She was always available, transparent around the process and the information available, and brought in her manager James to assist where necessary. She was flexible and ready to work with us, in particular this was invaluable during a competitive bidding process. We would definitely enjoy working with Zaneta again.

Andrew · 24 November 2020

★★★★★ 5/5

Google

We can highly recommend Xavier at the Fulham Broadway office, who was the best agent we’ve come across in our multiple agencies search over 6 months and he has greatly helped us complete on a beautiful first home in Fulham. He is very knowledgeable and professional, and importantly, listens to your concerns and needs as a buyer. Proactive, resourceful and fair. Thank you Xavier for all your help. Alexandra and Paul

Paul · 1 August 2020

★★★★★ 1/5

Google

Shocking lack of professionalism from sales rep Alex W who aggressively stated ‘I hope you’re not a timewaster’. Unbelievable from someone who would be getting paid via purchasing a house using this agency. A prime example of why Foxtons has such a poor reputation for those looking to buy a house.

Nina · 26 May 2024

★★★★★ 5/5

Google

Recently used Foxtons Fulham Broadway to find my flat after moving to London from Australia. Alex W was amazingly helpful with helping me find the perfect flat within my budget, as well as throughout the rest of the application process. Would 100% recommend contacting Foxtons if you’re looking at renting near/around Fulham.

Josh · 26 April 2024

★★★★★ 5/5

Google

I couldn’t recommend Foxtons enough as an Agent that gets the job done. Special thanks to Sebastian Greenwood who has now sold 2 properties for me within the last 2 years. Both properties sold for a good price and he had the Contracts exchanged within 48hours of my acceptance of the offer. A very impressive and professional service and in my opinion a cut above the rest. Keep up the good work!

Mujteba · 29 July 2019

★★★★★ 1/5

Google

Avoid at ALL COSTS to rent through this agency. Signing a contract with them is the worst possible decision we ever took. Manipulating you from the beginning to the end, under a friendly approach at first, always unclear, they work as well with landlords who are devoting their life to stealing your money and litteraly try to ruin your life. If this agency tries to make you sign a contract with more than 6 months break clause, never accept that no matter the situation or the hurry you are in. If it’s the case, they are just manipulating you and you’ll unlikely see the end of it. A year later we are still receiving threatening messages from landlord for things that never happened, after landlord (still unknown to this day) stole us an incredible amount of money, causing us huge stress impacting our mental health. So yes you may have luck and find a regular landlord and maybe it will be fine. But if it’s not the case the agency will never defend you and will always take the side of the landlord, also if they’re litteraly neglecting you or trying to scam you, you’ll be alone fighting against people you never met because they hide behind other management agencies. I would do everything to erase the moment I signed a contract with those people, don’t do the same mistake.

Elya · 25 June 2024

★★★★★ 1/5

Google

Liars and theives, they get you into somewhere and then ignore you. We were told as renters that we were not the true clients and that our landlord was - that wasn’t the case when you were trying to get us in somewhere and i’m sure it wasn’t when you got the commission fee. In particular staff members Samyul, Stephanie and Martin have to be the 3 rudest people I have ever come across and are about as much use as an ashtray on a mororbike. I would advise to go with ANYONE else - learn from my mistakes!NegativeQuality

Layla · 25 August 2021

★★★★★ 1/5

Google

One of the many worst experiences I have ever had with Foxtons, will never be using them again. Completely unprofessional, non responsive and absolutely useless to say the least. Closing our gas , electric and water suppliers while we are still living at the property, causing a lot of time and issues on our part. Many issues throughout our stay at the property, maintenance needed to be done on the flat, 3 weeks to even get a response to say they might deal with it soon. Extremely lazy staff, cannot even bother to ring you and respond to an email personally, just an automated response which makes no sense. Absolutely shocking quality from “#1 letting agency in London” give me break honestly. Quality of staff has gone down by 80% in the past 2 years. Will never be using them again.NegativeResponsiveness, Quality, Professionalism, Value

Anthony · 25 August 2021

★★★★★ 1/5

Google

Absolutely awful experience with Foxtons Fulham branch. Rented a property from Foxtons for 2 years. Foxtons charged each of us an admin £250 fee at the beginning of the tenancy. At end of tenancy they haven’t returned our deposit, even though we have received confirmation from landlord of no deductions has been issued. (under law the deposit must be returned within 10 days) It’s been more than a month and no sign of money to be returned. I have contacted several times Tim from property management who doesn’t bother to respond to my emails and phone calls. I hope Foxtons will improve their customer approach and get back to us about our money ASAP!!!?NegativeResponsiveness, Quality, Professionalism

A · 25 August 2021

★★★★★ 1/5

Google

After a simple enquiry with a female member of staff, it is clear customer service is not a priority of theirs. She was not listening to me and then acted annoyed at me when she had misheard me. She insisted I was a student; then that I was a child. I would avoid using these as it’s clear from the real reviews and not the ones written by their friends that they do not care at all about lettings. Listen next time, it’s part of your job. She was also rude about our budget which is more than enough with other estate agents. Stuck up and rude.

Icba · 8 August 2021

★★★★★ 1/5

Google

I’m a disabled ex soldier and they seemed polite and courteous at first and I thought oh maybe the one star reviews were just a few disgruntled people. Edward seemed very polite and helpful and proficient. He said off on leave for a week and that a colleague would get involved the manager Alex or his colleague said it was passed to him what followed was a number of emails with place I live to which they wouldn’t tell me what was said. They have had me in bits today , when I rang at 9am Alex seemed totally confused by the most basic of statements I was making yes I have a little bit of a Geordie accent. I was then made to feel stupid for this and for my disability, he got my name from file but said he knew nothing else then his colleagues said he was on calls all day then viewings. Was promised at least three times over I would get and an update and not be kept on the dark. They have cost me a fortune and also made me look like an idiot or dishonest. I would not recommend anyone be it landlords or renters or buyers or sellers avoid this agency. Made me feel worthless and have had my anxiety through roof today I would never ever give this estate agents the time of day again. I have been nothing but courteous and polite to this agency even faced with all the above And with bad health for the last few days and pains Which they have aggravated and made worse 0900 til 1700 and not a sensible or reasonable response on what has happened or going on And a couple of male colleagues not knowing what was going on and one told to hang up on me And others told everyone too busy yet as another review said can hear them all socializing in the background

Stuart · 26 May 2024

★★★★★ 5/5

Google

Charlie Swan was a wonderful Lettings Negotiator! His customer service was impeccable and I would highly recommend anyone who deals with Foxtons in Fulham to ask for Charlie Swan. I really appreciated all his help, time and effort!

Kelsey · 29 July 2019

★★★★★ 5/5

Google

I have been using Foxtons services for management and lettings of my flats in London for many years. I have mostly received letting services from Mr Alex Fleet with whom I had excellent assistance and communication. Mr Fleet is very professional, quick in finding a proper tenant and timely responsive to my requests. He is very trustworthy to work with.PositiveResponsiveness, Quality, Professionalism

Yiannos · 25 August 2021

★★★★★ 1/5

Google

Dont rent with foxtons as a tenant. I have had ongoing hot water issues since December 2020. Its been nearly 3 months and the issue isn't resolved. Not to mention the other various issues with have the flat that again we're reported in December and are yet to be solved. I have called several property managers when I cant reach the one assigned to me, to only be told they'll pass on my message or look into it. Yet I dont hear back. I finally caved in after the calls and email and asked to speak to a manager on a Monday. I was told they're both in a meeting but my details have been taken and I will be called back. Thursday comes, still nothing, I again chase and ask to speak to a manager. "Sorry they're not available right now, they might be having lunch please try again this afternoon." Call again later in the day "Sorry still not available. I can give you an email?" Probably the worst property management service in London. I have genuinely had issues solved faster with dodgy landlords than foxtons, dont bother.

Daniel · 26 February 2021

★★★★★ 1/5

Google

DO NOT RENT YOUR PROPERTIES FROM THIS BRANCH OF FOXTONS. I would even go as far to say not to rent from any foxtons as my/my housemates have experienced. First it would be the no access to central heating in the 1.5 year tenancy. Not one ounce of sympathy from the staff that my housemates and I would be sitting in the flat FREEZING in the months of winter. We complained about this for the whole duration of the tenancy and this was NOT fixed or resolved even by the end. What kind of people let their tenants freeze with no heating. It isnt even humane. Then when it couldnt get any worse, when we moved out, they are now trying to charge us £150+ to fix a crack in the fridge drawer. LOL. its honestly a joke. We talked to multiple staff from this branch and not one of them cared about their tenants - only the ££. DO NOT GO HERE.

Sarah · 12 February 2021

★★★★★ 5/5

Google

Great experience with Harry at Foxtons Fulham when looking to rent a property - friendly and professional service, very attentive and focused on finding suitable properties for us (rather than wasting our time with ones that don't fit with our requirements/over budget). Signing the lease and other formalities were relatively quick and pain-free and Harry was always available and responsive to any queries we had. Now just looking forward to moving in!

Fiona · 16 September 2016

★★★★★ 5/5

Google

Audrey has been fantastic; she is always available and, if not, she responds as soon as possible. She has sped up and simplified our journey. Every assistance is much appreciated. Upon visiting their office, the staff is very friendly and offers refreshments. Foxton’s service comes highly recommended by me.

Mindy · 2 March 2023