Foxtons London reviews

★★★★★ 5/5

Google

Rupert Simmonds has provided an exceptionally high level of service in finding a tenant for my flat. He was available outside of working hours to answer queries and close the deal. Rupert is knowledgeable, personable and very professional. He ensured the entire process was smooth and was my single point of contact right through until the new tenant moved in to the flat. Highly recommended.

Jo · 11 January 2018

★★★★★ 1/5

Google

AVOID FOXTONS FULHAM BROADWAY FOR RENTALS! We just relocated back to London from Singapore, and opted to arrange a short-term let through Foxton’s whilst we are house hunting & waiting for shipping to arrive. We had 2 requirements 1) a well-furnished apartment so we could comfortably settle in 2) good Wi-Fi so we could work from home. On move in day we open the door and see the only furnishings in the flat are a bed, a sofa, TV cabinet (no TV), table and chairs, and white goods. A very different set-up to the pictures they shared. No kettle, no toaster, no kitchenware (not even so much as a plastic cup), no iron, no bedding, no sheets, no towels, no TV, no vacuum cleaner etc. We had agreed that only 1 bed would be provided for a 2 bedroom flat, but reiterated that rest of the flat must be fully furnished. The frustrating point is that we actually opted to go with Foxton’s because their website states ‘Bring your suitcase and we'll provide the rest’, ‘travel light - all you need to purchase are the consumables’ and ‘fully furnished to a high standard’. Incredibly misleading/inaccurate claims on their website, versus the reality. We reached out to the estate agent who said ‘Wilkos in Fulham Broadway is cheap, you’ll need to purchase those things at some stage for your future house, so I don’t really see the issue’. We have full furnishings being shipped, and this incredibly arrogant response shows a massive disconnect between Foxton’s and the current economic climate. After speaking to a contact at head office, we finally had a few key items dropped off. Secondly, Wi-Fi, the other key requirement we requested, doesn’t work. We made it clear we needed Wi-Fi for work from home commitments, we both work with global teams. Given that it doesn’t work, I have an hour commute to my office for early morning APAC calls, and late night US calls. We are now half way through the tenancy, and the communication continues to range from painful to bewildering. One example being that Foxton’s has finally arranged for a vacuum to be sent by the landlord, and we receive a message saying ‘your landlord would like to take a quick look around when he drops the vacuum cleaner off, I hope that’s ok’. Same day request, when we are out of the flat, for no apparent reason. As a landlord myself I find this an utterly bewildering request. We aren’t getting much change out of 5K for a 30 day stay, and Foxton’s thinks that doesn’t give us the right to our own space, and the landlord is free to drop in when he fancies? The staff we have spoken to at Fulham Broadway Foxtons have been consistently unhelpful and unpleasant to deal with. I’ve requested this is escalated, and received no update, in fact the estate agent we raised the escalation to seemed really annoyed at the suggestion of this. If anyone from Foxton’s wants to reach out for the names of the people we have been dealing with, feel free to. Your staff are in serious need of training. I’m now wiping my hands of the situation, and look forward to moving out in a week and a half and never communicating with the company again. Funnily enough upon sharing this with friends, family etc., the response has been consistent. Foxtons is notoriously overpriced & really poor value. PLENTY of other options elsewhere, I will never use their services again, and would dissuade anyone else from doing so too.

Y · 3 September 2022

★★★★★ 5/5

Google

Sophie Levin from Fulham Broadway Office assisted me on the purchase of my property. To say she did an excellent work would be an underestimation. She assisted me all the way from start to completion. Making sure I understood all the steps necessary to finish the process in an efficient and caring manner. Calling me regularly to check how I was doing. Even stepping in when my conveyancer did not clarify properly what I had to do. Calling my conveyancer on my behalf. Checking with the Council, the seller's conveyancer... Giving me moral support when, again, my lawyer made things more complicated causing me some distress. Which is, again, saying very little as I was a very green and finicky first time buyer. She was the peaks when my lawyer was the troughs. That is way beyond what anyone would expect from a real state agent/sales negotiator. I had, still have, so good impression and experience with Sophie that I would almost do it all again. And I said almost as she helped me buy the perfect flat for me. So thank you Sophie. Thank you very much.

Marti · 30 July 2022

★★★★★ 1/5

Google

Abhorrent experience - avoid renting with them at all costs. The contract is literally worthless as a tenant, landlord is allowed to flout this with no consequences. We've since taken a property with another agent and it was seamless. No property is worth the unnecessary stress Foxtons caused, and continues to cause us after moving out. We arrived to a filthy property (the inventory specified 'professionally cleaned' despite showing images containing extensive mess, including a pile of dirt) and no heating in the bedroom. How can you omit lack of heating from the information when marketing the property? Our 'property manager' didn't answer then mysteriously left the next day. We were then passed from employee to employee and no one would respond to our queries. This went on for weeks. We only got a response when cc'ing senior management at Foxtons (would recommend). In one of my many visits to the branch trying to get answers, an employee said "I'm sorry - I feel you've been sold a dream". Very peculiar choice of words from the agent doing the selling.... Throughout the tenancy we were left without hot water for 2.5 weeks - which is both illegal and against contract. Alex Fleet ignored correspondence on this for 5 weeks and then informed us they couldn't investigate. The landlord has then proceeded to withhold the entire deposit indefinitely as he is out of the country (despite having access to extensive check-in and check-out inventory reports). Another law and contract violation that Alex Fleet said nothing could be done about. We paid our deposit up front, we never missed a days rent and we had 0 complaints. We were made to feel like a nuisance for requesting a clean property on arrival, heating in the bedroom, hot water and then our deposit back....

Michael · 30 November 2023

★★★★★ 5/5

Google

Alex Woj was fantastic throughout. He navigated us through the process with absolute professionalism, providing clarity where needed. Would absolutely recommend!

Michael · 25 June 2024

★★★★★ 5/5

Google

Harry Woolford was our contact for the purchase of our flat. It all went very smoothly. Harry was always available for viewings and to answer our questions.

Estelle · 23 February 2024

★★★★★ 5/5

Google

I've had the fortune (or misfortune?) of having far too much experience with estate agents through viewings (too many to count) and offers (3 - current one is progressing but the other two fell through) and I just wanted to write a review to thank Fleur Marston for her wonderful support so far. From the very beginning Fleur has been patient, supportive and knowledgeable and has helped me feel extremely reassured throughout the process. My impression of the flat, the seller and Foxtons has been shaped by her work and this makes a huge difference from my previous purchase-to-be (different agency) where I genuinely disliked the process and did not want the agent to benefit in the slightest from the purchase. Fleur has been incredibly responsive (well past required hours) on emails and calls and has helped coordinate the efforts to make this purchase happen. Not once have I felt that my concerns were inconsequential or my knowledge was belittled and I'm very appreciative of this as a first time buyer. Given the tight timelines and overall stress of purchasing a property I can't thank Fleur enough in making this a smooth experience.PositiveResponsiveness, Quality, Professionalism

P · 25 October 2021

★★★★★ 5/5

Google

I've had the fortune (or misfortune?) of having far too much experience with estate agents through viewings (too many to count) and offers (3 - current one is progressing but the other two fell through) and I just wanted to write a review to thank Fleur Marston for her wonderful support so far. From the very beginning Fleur has been patient, supportive and knowledgeable and has helped me feel extremely reassured throughout the process. My impression of the flat, the seller and Foxtons has been shaped by her work and this makes a huge difference from my previous purchase-to-be (different agency) where I genuinely disliked the process and did not want the agent to benefit in the slightest from the purchase. Fleur has been incredibly responsive (well past required hours) on emails and calls and has helped coordinate the efforts to make this purchase happen. Not once have I felt that my concerns were inconsequential or my knowledge was belittled and I'm very appreciative of this as a first time buyer. Given the tight timelines and overall stress of purchasing a property I can't thank Fleur enough in making this a smooth experience.PositiveResponsiveness, Quality, Professionalism

Philip · 25 August 2021

★★★★★ 5/5

Google

Previously would have given half a star. Having had a tedious and painful experience with Foxtons for several weeks, their new lettings manager Alex started at just the right time. He actually seemed to care about our situation and was extremely helpful and responsive; actually proactively chasing and resolving the issue for us rather than me having to constantly call but getting no response as had been the case for weeks before he started. Alex is exactly what the Fulham Broadway branch needed to steer the ship. Thanks Alex for taking away the stress and being really helpful!PositiveResponsiveness, Professionalism

George · 25 August 2021

★★★★★ 5/5

Google

Previously would have given half a star. Having had a tedious and painful experience with Foxtons for several weeks, their new lettings manager Alex started at just the right time. He actually seemed to care about our situation and was extremely helpful and responsive; actually proactively chasing and resolving the issue for us rather than me having to constantly call but getting no response as had been the case for weeks before he started. Alex is exactly what the Fulham Broadway branch needed to steer the ship. Thanks Alex for taking away the stress and being really helpful!

George · 19 March 2021

★★★★★ 5/5

Google

Audrey has been absolutely fantastic through this whole process she was super efficient in getting us a viewing and really took the time to show us all the features of the property. She was incredible at getting our offer in efficiently while also being very responsive to our very many questions! Couldn’t recommend more! Thank you again Audrey!

Claudia · 1 October 2023

★★★★★ 5/5

Google

If you need help finding the apartment of your dreams, Freddie is the man for you, very professional and helpful, also a very good agency

Igor · 13 April 2025

★★★★★ 5/5

Google

A real stand out experience going in recently by the lovely Isabella at reception. She was a pleasure and so welcoming. Can be quite daunting going in so thank you for taking care of us and all the best to her.

Kimberley · 13 February 2026

★★★★★ 5/5

Google

I was so impressed with Zaneta as my agent and the great job she did showing the property in all the details, telling everything about area and good spots around. Also after the viewing Zaneta was so helpful with all the support to provide contacts of solicitors and broker to help with getting the best options for my offer. Zaneta did an amazing job with negotiation and I would highly recommend to choose Foxtons as your agency with all the support I got!PositiveResponsiveness, Quality, Professionalism, Value

Evgeniya · 25 August 2020

★★★★★ 5/5

Google

Managed to secure my dream flat. Antonio looked after me very well. This was my first time viewing flats and he made me feel comfortable, well informed and he was very good at answering my questions. Thanks to him and Foxtons I have an amazing flat confirmed and it goes without saying but I will only be using Foxtons from now on. Thank you!

Will · 4 July 2025

★★★★★ 5/5

Google

Amazing time with Edward Walton, he got in touch real quick, gave me what I needed to make sure everything went as smoothly as possible, especially since I was moving from France in these hard times. All around good experience! UPDATE: 3 years after getting in, and after having left the flat, I can only say that it has kept going happily.

Kevin · 26 April 2024

★★★★★ 5/5

Google

Guy and his team did a great job for us on the sale of our flat. We experienced a very professional service end to end and were very happy with the end result. I would definitely recommend Foxtons Fulham for anyone thinking of selling their property in the area.

Ardy · 29 July 2019

★★★★★ 1/5

Google

The less said the better. If you are a landlord, please do your checks on not just the Foxtons agent but also the information they provide you. Coz they may say a family of 5 and get a fleet of 7 or even 9 into your house. You may also get prepared to be cheated on maintenance bills for jobs that may be unauthorised and perhaps would nt even be genuine and send you charges and also damage your property further with no manager to oversee even though they charge you a hefty management fee. And a whole lot of very well mannered girls in their Chiswick office who will step in and then just buy time and then declare that it’s beyond the time permissible to go over any claims and go all out to cover up their internal mess. If you are an oversees landlord, then surely look at other boutique agents. Foxtons will only bring you disappointment.

Sagrika · 2 November 2022

★★★★★ 5/5

Google

Foxtons have a reputation for being very sales-focused - but this isn't necessarily a bad thing, especially if you're a potential tenant who needs to get things done quickly. After a different rental agreement fell through, I rang up the Fulham Broadwad office to see what they had on offer: within 90 minutes I was in one of their minis seeing three different properties around the area. Found the perfect one which had just been reduced that day - put in an offer, the landlord was contacted, and it was accepted there and then. Needless to say we were relieved. Saying that, we weren't rushed or overly-pressured, and Alex (the agent) was very good with answering any concerns. Now we've moved in and are very happy with the flat, turns out the first rental falling through was a blessing in disguise. Shout out to Alex for being so on it throughout.

Robert · 31 July 2019

★★★★★ 5/5

Google

Ellie Bowers is amazing. She is genuinely helpful without being pushy and really listens to what you are looking for in a flat so that she can find exactly what you want. I also dealt with several different agents at different offices and Ellie was hands down the best, I really didn't want to deal with anyone else! On top of her great service, I was really impressed with how detailed Foxtons is with the move in process. They really have everything covered and make it easy for you to get settled, which was really nice since I relocated here from Canada which is very different in regards to rentals. All in all five star service all around thank you Foxtons and especially Ellie for everything.

Leanne · 29 July 2019

★★★★★ 5/5

Google

Nicholas was very helpful throughout the process of securing my flat.

MA · 26 April 2024

★★★★★ 5/5

Google

Foxtons have a reputation for being very sales-focused - but this isn't necessarily a bad thing, especially if you're a potential tenant who needs to get things done quickly. After a different rental agreement fell through, I rang up the Fulham Broadwad office to see what they had on offer: within 90 minutes I was in one of their minis seeing three different properties around the area. Found the perfect one which had just been reduced that day - put in an offer, the landlord was contacted, and it was accepted there and then. Needless to say we were relieved. Saying that, we weren't rushed or overly-pressured, and Alex (the agent) was very good with answering any concerns. Now we've moved in and are very happy with the flat, turns out the first rental falling through was a blessing in disguise. Shout out to Alex for being so on it throughout.

R · 1 January 2019

★★★★★ 1/5

Google

An absolutely horrendous experience that has left us in shock on multiple fronts. Our property was managed by Foxtons who violated our lease multiple times by giving property tours without our permission (we walked into our rental to find tours on more than one occasion). They’ve been nothing but rude having left me in tears after our conversation. I’ve never encountered such unprofessional, rude, or cruel services. I will never work with Foxtons again given the terrible experience we’ve had.

Monica · 3 September 2022

★★★★★ 5/5

Google

Foxtons have a reputation for being very sales-focused - but this isn't necessarily a bad thing, especially if you're a potential tenant who needs to get things done quickly. After a different rental agreement fell through, I rang up the Fulham Broadwad office to see what they had on offer: within 90 minutes I was in one of their minis seeing three different properties around the area. Found the perfect one which had just been reduced that day - put in an offer, the landlord was contacted, and it was accepted there and then. Needless to say we were relieved. Saying that, we weren't rushed or overly-pressured, and Alex (the agent) was very good with answering any concerns. Now we've moved in and are very happy with the flat, turns out the first rental falling through was a blessing in disguise. Shout out to Alex for being so on it throughout.

Robert · 26 August 2018