Foxtons London reviews

★★★★★ 5/5

Google

My experience with Foxtons Estate Agency, particularly with Alex Woj, was exceptional. Alex guided me through the property viewing process with professionalism and genuine care. His knowledge and attention to detail made me feel confident in my decision. Thanks to Alex's dedication, I was able to move in within a month of showing interest.

Adam · 26 May 2024

★★★★★ 1/5

Google

AVOID AT ALL COST. All they want is completion and they will push you so hard it literally can ruin your normal life. And when you get the key after the endless pushing, you will be frustrated with this - a property not accounted for at all, different from what you’ve seen, and of course, this is after completion and they will say this is not their responsibility. This’s totally scam. Avoid unless you want to have bad, pushy and disappointing experiences when you are cheerfully buying your property.

Shilei · 13 February 2026

★★★★★ 1/5

Google

Renting through Foxtons was a mistake. We rented an apartment for 7 weeks (short let) without viewing as we were not in the country at the time and we had very specific instructions which they ignored - they sent us a link to a great looking apartment which we agreed to rent, but failed to inform us the the apartment did not live up to the pictures in the listing. Upon arrival it was almost empty - no bed in the second bedroom, not basics whatsoever (vacuum, mop, knife, cutting board, drying rack - we have to buy everything ourselves including the bed for only 7 weeks), not to mention all of the nice rugs and art presented in the listing were nowhere to be seen - everything looked empty. What's worse is that my partner was heavily pregnant when we arrived, and gave birth in our second week there. We rented this place to be close to Chelsea and Westminster hospital for the birth, something we made clear before requesting an apartment fitting this lifechanging event. Suffice to say during our most vulnerable lifetime event, Foxtons failed to assist with any requests we had including multiple maintenance complaints. Moreover, they kept sending strangers for viewings while we just had a newborn, as the apartment was on sale. The cherry on the cake, after blatant refusal to assist in any way with our accommodation, the landlord kept all of our deposit (1000 GBP) for random reasons like "the paint doesn't look fresh anymore on the outside of the windows" or "missing bowl from the kitchen" (it was under the leaking sink I complained many times about - they never fixed it and they had the audacity to charge us for it, even though the inventory clearly showed it was cracked before we arrived - that's one reason we asked for maintenance). I urge you to avoid Foxtons if you care about your peace.

Laur · 13 February 2026

★★★★★ 1/5

Google

My flatmates and I experienced a NIGHTMARE and renting a property managed by Foxton almost DESTROYED MY PROFESSIONAL CAREER. It started by a lot of PRESSURE to sign as fast as possible the contract after a quick visit of the property. The property was at this time, rented, so of course, as a matter of respect we didn’t touch and checked furnitures. Then, the first day we moved in, we discovered that our BED WAS BROKEN, our WINDOWS WERE NOT CLOSING AT ALL, our bath and our toilets were LEAKING, we had several MICE in our kitchen, a BOILER LEAK, our OVEN WAS DANGEROUS, OVERPRICED BILLS due to LACK OF INSULATION (16°C max during winter), and finally BLACK MOLD in my bedroom floor and our living room ceiling. We could see our bathroom tiles through the ceiling lights of the floor underneath. We reported those issues since day 1, NOTHING HAVE BEEN SOLVED 21 months later (Except the bed, 18 months later). We've been accused to have a fly infestation, to drive ?drones? within the property, to not check our alarms ??? Shocked by those allegations, we had to make a 20 pages report by ourself to the agency and our landlady to show the amount of troubles we had and who we really were, as not even one Foxton's agent did the job (isn't it supposed to be one of their tasks ?) Black mold + no insulation is the worse thing that can happen for someone who has preexisting allergies and asthma. Especially when you are stuck at home during lockdown. It increased my disease til the very moment my ears and nose were completely blocked. « Severe nasal congestion » can lead to life threatening issues. I suffered asthma crisis every nights. I experience since ear loss, and tinnitus. I’m a sound engineer. My flatmate had oversized eczema blotches on her body, even in her face sometimes. We spent 1000 pounds in medical appointment yet, a lot of time, and my recovery will be very long. No discount on the rent. A lot of visits planned to check the issues and « estimate reparation costs » but a very few to actually solve definitely any problem. A lot of cancelled visits (I took several day off and being told several times that the repairs have been rescheduled). The last time I reported a leak in one of my toilets, they just cut the water and never came back. It seems like there is no communication between Foxton's and our landlady who seems to suffer as well because of their lack of professionalism. Her flat is damaged and will need lots of expense, thanks to Foxton. I was shielded. Due to my health condition, i'm extremely vulnerable to covid and forced to stay in this flat, that is slowly killing me despite my young age. And still i have been harassed to allow more and more visits but nothing have been fixed. We asked to leave asap, before the end of our tenancy regarding those serious issues. We’ve been ignored til we experienced an inappropriate blackmail « you will have good references if you leave at the end of your tenancy in three months, otherwise I’ll give you bad references » by call, denied by email of course. Foxton held our references and tried to force us to stay. After our claims to leave asap, we received emails asking if we wanted to renew our contracts (despite the fact our landlady wanted to sell), asking if we could allow futur tenants visits (renting again such property ? really ?) etc… I spent far too much time reminding them the situation via calls and emails. Foxton’s owe us : Part of our monthly rent for a flat that has never worth the price paid, overpriced bills due to lack of insulation, health appointments and treatments, our time, our energy and our mental health. No, I’m honestly not dramatising the situation. It is actually even worse than you think. The way they manage the property, treats you, ignore you or harass you. And it can happen to you as well. So make the right decision. Go in an agency that treat tenants as real customers, fairly, with respect and empathy, in a human way. It shouldn't be a matter of money only, but it surely is for Foxton's.NegativeResponsiveness, Quality, Professionalism, Value

Claire · 25 August 2021

★★★★★ 1/5

Google

My flatmates and I experienced a NIGHTMARE and renting a property managed by Foxton almost DESTROYED MY PROFESSIONAL CAREER. It started by a lot of PRESSURE to sign as fast as possible the contract after a quick visit of the property. The property was at this time, rented, so of course, as a matter of respect we didn’t touch and checked furnitures. Then, the first day we moved in, we discovered that our BED WAS BROKEN, our WINDOWS WERE NOT CLOSING AT ALL, our bath and our toilets were LEAKING, we had several MICE in our kitchen, a BOILER LEAK, our OVEN WAS DANGEROUS, OVERPRICED BILLS due to LACK OF INSULATION (16°C max during winter), and finally BLACK MOLD in my bedroom floor and our living room ceiling. We could see our bathroom tiles through the ceiling lights of the floor underneath. We reported those issues since day 1, NOTHING HAVE BEEN SOLVED 21 months later (Except the bed, 18 months later). We've been accused to have a fly infestation, to drive ?drones? within the property, to not check our alarms ??? Shocked by those allegations, we had to make a 20 pages report by ourself to the agency and our landlady to show the amount of troubles we had and who we really were, as not even one Foxton's agent did the job (isn't it supposed to be one of their tasks ?) Black mold + no insulation is the worse thing that can happen for someone who has preexisting allergies and asthma. Especially when you are stuck at home during lockdown. It increased my disease til the very moment my ears and nose were completely blocked. « Severe nasal congestion » can lead to life threatening issues. I suffered asthma crisis every nights. I experience since ear loss, and tinnitus. I’m a sound engineer. My flatmate had oversized eczema blotches on her body, even in her face sometimes. We spent 1000 pounds in medical appointment yet, a lot of time, and my recovery will be very long. No discount on the rent. A lot of visits planned to check the issues and « estimate reparation costs » but a very few to actually solve definitely any problem. A lot of cancelled visits (I took several day off and being told several times that the repairs have been rescheduled). The last time I reported a leak in one of my toilets, they just cut the water and never came back. It seems like there is no communication between Foxton's and our landlady who seems to suffer as well because of their lack of professionalism. Her flat is damaged and will need lots of expense, thanks to Foxton. I was shielded. Due to my health condition, i'm extremely vulnerable to covid and forced to stay in this flat, that is slowly killing me despite my young age. And still i have been harassed to allow more and more visits but nothing have been fixed. We asked to leave asap, before the end of our tenancy regarding those serious issues. We’ve been ignored til we experienced an inappropriate blackmail « you will have good references if you leave at the end of your tenancy in three months, otherwise I’ll give you bad references » by call, denied by email of course. Foxton held our references and tried to force us to stay. After our claims to leave asap, we received emails asking if we wanted to renew our contracts (despite the fact our landlady wanted to sell), asking if we could allow futur tenants visits (renting again such property ? really ?) etc… I spent far too much time reminding them the situation via calls and emails. Foxton’s owe us : Part of our monthly rent for a flat that has never worth the price paid, overpriced bills due to lack of insulation, health appointments and treatments, our time, our energy and our mental health. No, I’m honestly not dramatising the situation. It is actually even worse than you think. The way they manage the property, treats you, ignore you or harass you. And it can happen to you as well. So make the right decision. Go in an agency that treat tenants as real customers, fairly, with respect and empathy, in a human way. It shouldn't be a matter of money only, but it surely is for Foxton's.

Louve · 18 June 2021

★★★★★ 1/5

Google

Had a terrible experience renting through Foxtons in Fulham. Happy to take our money very quickly, then shocking customer service afterward. Avoid.

Chris · 22 July 2026

★★★★★ 1/5

Google

The worst real estate I have ever had to experience. Completely unprofessional and rude agents, I cannot believe people treat others with such disrespect. How is this large company still in business. AVOID AT ALL COSTS.

Shae · 17 November 2025

★★★★★ 5/5

Google

Our agent Joanne Chen was amazing. She was really kind to show us to a property and provided prompt replies throughout. Thank you Joanne. 5/5!

Jeremy · 13 February 2026

★★★★★ 5/5

Google

Isabelle was fantastic. Very responsive and continuously drove the process forward. She also went above and beyond offering advice and recommendations for the local area and any house work. Highly recommend!

Charlie · 17 December 2025

★★★★★ 1/5

Google

My experience with Foxtons Fulham Broadway has been deeply troubling, particularly concerning the safety and security of the property I rented through them. Before moving in, I expressed significant concerns about the security of the property’s keys. I was reassured by someone from central Foxtons that this issue would be addressed immediately, as they emphasized that “safety is paramount.” Unfortunately, this assurance turned out to be empty, as a month into my tenancy, nothing has been done, leaving me feeling extremely unsafe. The property itself has several safety oversights, including entrance doors that do not comply with fire safety regulations because they fail to self-close properly. This concern was highlighted to me in an off-hand manner by the letting agent saying I can make copies of the keys, suggesting a casual approach to what should be critical safety measures. There is no knowing who else has these keys! I was further disheartened by the inconsistent information provided by Foxtons staff regarding the possibility of changing the locks for enhanced security. Initially, there was a suggestion that the locks could be changed if I covered half the cost, but this option was quickly dismissed by a divisional manager, showing a lack of coherent policy or genuine concern for tenant security. Moreover, the physical condition of the door’s night latch, which is crucial for security, is inadequate, failing to close properly and lacking a functional handle, which adds unnecessary difficulty to securing my temporary home. Foxtons Fulham Broadway’s disregard for these significant safety and security concerns has left me questioning their commitment to tenant welfare. The difference between the assurances of safety I received before moving in and the reality of my living situation is stark and disappointing. For a company that claims to prioritize tenant safety, their actions, or lack thereof, speak volumes. This experience has underscored the importance of not only vetting properties but also the integrity and professionalism of the letting agency managing them.

Aleksandra · 23 February 2024

★★★★★ 5/5

Google

Great thanks to the Fulham office, especially to Jeevita, one of the agents. She was very kind and helpful in my property search. It was a pleasure to have business with Foxtons, highly recommend it!

Timothy · 13 March 2026

★★★★★ 4/5

Google

We went to three branches of Foxtons when searching for a flat. Alex Cima from Foxtons Fulham Broadway took us round for viewings and helped us to secure a flat that we love, both for the location and criteria we had in mind. We are now settled and have appreciated his professionalism and help during the initial stage through to securing a deal and proceeding with the tenancy. Overall Foxtons offer a smooth service and after approaching them on a colleague's advice, I would also recommend their services for others looking to rent privately in London. Alex was an enthusiastic agent who was clearly passionate about the area he served. Consequently we felt confident and reassured in his hands. It is worth noting that once the tenancy has been signed, you may not have the continuity or same quick response with your initial agent. We had to contact various members of the Fulham branch with queries once the tenancy was signed and we were waiting for the keys and move in date.

Stefano · 31 July 2019

★★★★★ 5/5

Google

Xavier was a pleasure to deal with whilst I was looking for a property in the Fulham area this September. He was mindful of my wife's state of pregnancy and always accommodating of our requests especially with respect to availability at short notice. Although the sale our house fell through hindering our chances to move to Fulham, I appreciate the continued engagement offered by Xavier and the team in keeping us up to speed throughout the process.

Sukh · 29 July 2019

★★★★★ 5/5

Google

5 stars thanks to Charles! My partner and I were viewing for a while now and since living in the UK, I have encountered dozens of letting agency and can surely say not one came close to an amazing experience we've had with Charles. We booked 1 viewing and Charles took us to 5 different places in the area, patiently showing us around, giving us advice and sharing his experience. Thanks to this, when we start searching again, I will go back to Foxtons.

Martina · 25 August 2023

★★★★★ 5/5

Google

Nicholas C helped us to find a nice property in Fulham. From the very beginning, Nicholas really listened to our needs and selected the right properties for visits. Nicholas was very responsive and helpful. After we found our new nest, Nicholas accompanied us with the admin steps we were not familiar with. Thank you very much, I hope we will get the same support all along the rental period.

Quentin · 26 April 2024

★★★★★ 5/5

Google

Unexpected excellent service from Foxtons Fulham Broadway. Isabelle H was faultless in her communication, professionalism, knowledge and desire to make the purchase process as stress free as possible. She has continued to help when needed after purchase. Impressive.

N · 17 December 2025

★★★★★ 5/5

Google

This review is to thank Audrey for her kindness and dedication during our process of finding a place in London for the first time. She went above and beyond to make sure we would be able to move in in time.

Raphaël · 24 January 2024

★★★★★ 5/5

Google

Louis Williams did a fab job in helping me purchase my first property. Great communication, always quick to respond and support.

Sophia · 6 April 2026

★★★★★ 1/5

Google

I called Foxtons to arrange a viewing about six months ago, and since then, they've been nonstop calling me despite the fact that I've told them on five separate occasions to remove me from any and all call logs. I've politely told them not to call me. Each time, the agent is condescending and ignorant in their communication. I would never ask them to sell my home. The agents my wife and I have spoken with present as lost little teenagers who talk to you like they're selling you a mobile phone from the hire street, not a million-pound home.

Tahir · 3 August 2025

★★★★★ 5/5

Google

Ilya is the best realtor I have ever met: he works diligently for us and understands our needs and preferences. He thinks what’s the best for us, and always come up with the right ideas or recommendations adaptive to our needs.

Huiru · 13 April 2025

★★★★★ 5/5

Google

I had help from Eric Curless in buying my flat in Fulham. Eric is one of those sales negotiators that is in it for the long run. He doesn't treat you just as another deal sealed. He keeps in touch and updates on the progress regularly and also helps out where he can to make the process go as well as possible. He goes to lengths making sure you're happy with the purchase. That means leaning in on things that might not affect the purchase in an obvious way but might be very important for you as the purchaser to feel comfortable with your purchase. The office manager also follows up and is receptive for feedback.

Bahman · 2 March 2023

★★★★★ 5/5

Google

5 stars thanks to Charles! My partner and I were viewing for a while now and since living in the UK, I have encountered dozens of letting agency and can surely say not one came close to an amazing experience we've had with Charles. We booked 1 viewing and Charles took us to 5 different places in the area, patiently showing us around, giving us advice and sharing his experience. Thanks to this, when we start searching again, I will go back to Foxtons.

Martina · 31 January 2023

★★★★★ 5/5

Google

Rupert Simmonds has provided an exceptionally high level of service in finding a tenant for my flat. He was available outside of working hours to answer queries and close the deal. Rupert is knowledgeable, personable and very professional. He ensured the entire process was smooth and was my single point of contact right through until the new tenant moved in to the flat. Highly recommended.

Joanna · 29 July 2019

★★★★★ 5/5

Google

Looking for an apartment in august in London is impossible but Alex Cima of foxton Fulham made it happen. Im very glad that my near impossible request happened 2bedroom, 2bathroom, very clean and spacious in a secure environment with private play area for my toddler an close proximity to public transport all came together because of his ingenious and dogged nature. Thanks Alex

Ronke · 4 September 2019