Foxtons London reviews

★★★★★ 5/5

Google

Great service. Sanaa and Ketan were excellent. Very responsive and good the job done!

Michael · 20 October 2025

★★★★★ 5/5

Google

Shona Hosford is a very capable and helpful agent at Foxtons. She was efficient, effective in her works and supportive in our complicated property research in the past few months. She has conducted a professional service and it was very much appreciated. Best wishes, Joanna

Joanna · 20 October 2025

★★★★★ 1/5

Google

I dislike having to leave negative reviews especially when Foxton's comes so highly recommended but my experience was nothing short of terrible. I found a flat through the company and upon receiving the lease, the legal document was full of typos and mistakes. Upon paying the deposit and signing the lease, I was told at 6pm that I had to make the 12 month upfront overseas rental payment that day or I would risk losing the property. This was never raised to me before they demanded the payment out of business hours. After paying the deposit and signing the lease, I was informed that the property had fallen through. I had already made arrangements to move and was forced to resign my current lease. I then had to get my deposit back and had to call numerous times as my emails were ignored. Additionally, I was informed by the deposit insurance company that my deposit was no longer protected. I eventually got my deposit back after numerous emails and phone calls. Throughout my time with Foxtons, the team was ill informed and unprofessional forcing me to resolve most of the issues myself. I understand this may have been one bad experience, however, I strongly advise against using this company unless you absolutely have to.

Rachel · 20 March 2025

★★★★★ 2/5

Google

Foxtons was eager to sign us on the lease, but completely unresponsive and unhelpful when we moved into the property. There were bare wires hanging out of the ceiling that hadn't yet been fixed by the landlord, not to mention several other issues that were supposed to have been fixed per our lease terms.... agreed to with Foxtons. We were able to eventually work things out directly with the landlord and have enjoyed the property for the last 4 years (including one lease renewal period 2 years prior). Foxtons has done nothing to help us in that time to earn their fee of 10%+ of annual rent. When the lease renewal came up in Aug-2021, we informed Foxtons that the landlord and we would be coming to separate arrangements. We would be staying on at the property, just not through Foxtons. No issues were raised at this time by Foxtons - however it turns out they sent the council and Thames Water notifications that the property is vacant. We now have to spend uptold hours on the phone sorting out both. Vindictive action by Foxtons? Probably not. Careless, infuriating, and easily preventable with a little tickbox "tenants will be remaining in property"? Yes. As a result, we will never rent a property through Foxtons in the future. When we're finally on the property ladder, we will not use Foxtons in anyway. We cannot trust them or their systems and processes.

Casey · 1 October 2021

★★★★★ 1/5

Google

Would give 0 stars if possible. Took 3 months to complete a change of tenancy, which normally takes a few weeks max? completely incompetent staff, never ever reply to any emails / rang my property manager I think 10 times in one week to discuss this urgent issue and she was always ‘in a meeting’/‘busy’ and I never ever got a call back. Is it not embarrassing to run a branch like this?? Unsure what service my landlord is even paying for at this stage

Ellie · 20 January 2026

★★★★★ 5/5

Google

Nicola is very professional and helpful, I highly recommended

Isaac · 20 October 2025

★★★★★ 5/5

Google

Hamad was very professional and attentive in finding a fit for my preferences, some of which are quite niche. I like the way I was shown around several different properties in a row, instead of just seeing the one I requested, which many other agents normally do. Would definitely recommend and come back when looking for properties in the future:)

J · 20 March 2025

★★★★★ 5/5

Google

Jethro made our experience of finding a new home seamless! He was professional, friendly and always there if you we had any questions. Couldn't recommend him enough!

Tara · 20 March 2025

★★★★★ 5/5

Google

Jethro was a huge help in our flat search- he found loads of great places, provided really useful advice, and was always friendly and available. Highly recommended!

Jasper · 20 March 2025

★★★★★ 5/5

Google

I’m so in love with my new flat, the place that I can call “home”. Big thank you to Hamad for his great work. He not only helped me to find the flat but also showed himself as an outstanding professional, caring about his clients and always checking on all the details. I’m very happy with the work done.

EKATERINA · 20 March 2025

★★★★★ 1/5

Google

Below is a detailed account of our profoundly disappointing experience with Foxtons whom we dealt with during our three-year tenancy in London. My husband and I have been renting properties in London for the past 15 years, dealing with various agents. Unfortunately, our experience with Foxtons has been the most disappointing and frustrating of all. Upon moving into the property in 2020, one of the first problems we encountered was a significant rusty hole on the edge of the bathtub, a clear result of water damage. We had explicitly requested this issue to be fixed before signing the contract, as it was causing visible damage to the adjacent wall also. Despite our multiple emails and calls, Foxtons/Landlord ignored our requests, dismissing the problem as merely aesthetic and insisting that we could live with it. Three years later, the bathtub issue escalated when it started leaking. A specialist sent by Foxtons confirmed what we had suspected all along: the entire bathtub had been leaking for years, causing the large hole. Foxtons or a Landlord had neglected this critical issue, causing further damage and inconvenience. Additionally, the property had a strong odor of cigarettes and other unpleasant smells when we moved in. Attempts to ventilate the living room were futile, as the windows were sealed shut. During the COVID-19 pandemic, this situation became dire and was exacerbated by Foxtons' lack of response and assistance. We endured six months of passive-aggressive behaviour and unresponsiveness before the issue was resolved. It took 5 min to unseal one of the windows. This situation has caused us a lot of anxiety and impacted our mental health. Additionally, the overall state of the property was far from perfect. There were cracks on the walls, and they were visibly dirty when we moved in, a condition we meticulously documented on the first day. Furthermore, a moldy and dirty sofa and chair were left in the kitchen, posing serious health and safety concerns due to the extensive mold growth. Frustrated by Foxtons' lack of response to these basic issues, we took matters into our own hands. We sought the landlord's permission to paint the living room walls at our own expense and professionally cleaned the sofa and chair, even replacing their covers ourselves. Upon moving out after three years, our ordeal continued. Foxtons sent us a claim for £1,500 via ZERO DEPOSIT, based on a check-out report that was astoundingly inaccurate. Remarkably, we had never received a check-in report, that should have been provided by Foxtons upon moving in. The check-out report was filled with ludicrous errors, such as labelling a sofa as missing despite it being in the photos they took themselves for the checkout report…. They attempted to charge us for items that were never missing, and for pre-existing cracks in the walls and structural wear and tear that had been present since day one. Fortunately, due to our meticulous documentation and detailed records, our evidence exposed Foxtons' mistakes and lack of professional support to tenants. As a result, the claim was reduced to £50, covering the cost of missing bulbs, which we deemed fair. This was a ridiculous waste of time for so many people involved in this process. In conclusion, our experience with Foxtons was marred by their failure to address critical issues, unresponsiveness, lack of fundamental documentation, and an astonishing lack of attention to detail during the check-out process. This ordeal had a significant impact on our well-being and mental health. I strongly urge prospective tenants and landlords to exercise extreme caution when considering Foxtons as their property management agency. We hope that our detailed account serves as a warning to others.

Lucy · 20 March 2024

★★★★★ 5/5

Google

I have had a great experience with Foxtons Crouch End all thanks to Hamad Asghar, who was my agent. Hamad went over and above to help me navigate the entire process. He was extremely kind, quick to communicate, and always willing to answer questions. He was very knowledgeable about the property and the area and always very professional. This was particularly helpful for me since I was coming from the US and moving to London for the first time. Hamad certainly gave 150 % the whole time, and helped me to feel very comfortable with the move. He gave great advice too. I also was so grateful for those at the London Bridge Foxton's branch who allowed me to take care of some details there since it was more convenient to my office. I would recommend the company and especially Hamad to any looking for a new property. I'm very happy with my new flat!

Elizabeth · 20 March 2024

★★★★★ 5/5

Google

We found our apartment through Foxton's with negotiator Hamad. From the moment we first contacted him, before we even arrived in London, he was attentive and committed to helping us. He paid close attention to our needs and presented us with properties that perfectly aligned with what we were looking for. The day Hamad took us to see the flats he was so friendly that it felt like we were with a friend, which made us feel very calm and confident that we would find a good place. Since we chose our flat, he has been committed to organising everything to make us feel at home in the best possible way. Hamad is a delightful person to be around and an excellent professional and we are very happy to have met him.

Thainan · 20 March 2024

★★★★★ 5/5

Google

I’ve been assisted amazingly by Hamad!!! Thanks for all the guidance and help:) i found my perfect place

Roos · 1 August 2026

★★★★★ 5/5

Google

TLDR: Would highly recommend Foxtons Crouch End and specifically letting agent Cristopher Ruffo My wife and I are relocating from the US to London. We were not familiar with the neighborhoods of London at all and had no idea where to start our flat search. We put in an inquiry for a flat being let by Foxtons and Cristopher Ruffo contacted us within an hour. He was very accommodating to work around our schedule as to when we could meet. Once we met, he sat with us to get an understanding of what we were looking for in a flat and neighborhood that would fit our budget and lifestyle (we have a cat and a dog). After narrowing down a couple neighborhoods and properties, we were off. We found the perfect flat and put in an offer. The rest of the process took place while we were back in the US. He was very responsive on email and phone. We never once felt worried on confused in the process. Foxtons also has a great online portal for all document signing and submitting. Overall Cristopher made a somewhat tedious task into a very smooth and easy process. I would highly recommend Cristopher and the Foxtons team for anyone looking to let in London.

Sonja · 8 February 2020

★★★★★ 5/5

Google

Mario was very helpful and hard working.

Halima · 20 September 2025

★★★★★ 5/5

Google

Searching for a property in London may be daunting with a pet, but Natalie made it look easy. She offered us several properties that were suitable for us as a family and we are thankful for it. She went beyond by showing us the properties on video calls, since we were out of the country, and also giving us her honest feedback with regards to our particular criteria. Thanks Natalie, we felt that we were being assisted by a member of the family.

Luis · 5 November 2019

★★★★★ 5/5

Google

Hunting for a new home can be such a confusing experience, particularly when you're down-sizing and not quite sure what you're looking for. Of all the estate agents I'm dealing with I've found Kevin Scullion of Foxtons in Muswell Hill, North London, to be the one who only contacts me with details of properties that actually fulfil the criteria I've given and has shown endless patience with my dithering. He knows all the properties that are available and is familiar with the market and all the local areas. Kevin is generous with his time and doesn't waste mine. Sue Crisp

Alicia · 29 July 2019

★★★★★ 5/5

Google

Foxtons were fantastic from start to finish. They found a tenant for my property on the very same day they came to do the valuation, before it even went on the market! The tenant has now moved in, and I couldn’t be happier. …

Diana · 22 October 2025

★★★★★ 5/5

Google

Excellent service by Hamad. Thank you.

Hejrat · 1 August 2026

★★★★★ 1/5

Google

DONT sell your property with them if this is how they treat buyers. ALL MY emails were ignored, I called up to make a viewing one time slot they couldn’t do so they booked me in for another time, they were a no show on the day. When I called up to find out what was happening I spoke to Shama/shona? I was told the property had sold. NO apology at all from the girl that booked it and no explanation at all why they didn’t respond for days. - CROUCH END

N · 30 May 2023

★★★★★ 5/5

Google

Sean and Shona were really helpful through the whole process, from viewing to completion. They ensured that we were kept up to date and that on the day, exchange and completion happened smoothly!

Stephen · 20 July 2025

★★★★★ 5/5

Google

Couldn't be happier with the help we got from Hamad to find our flat as he made the rental process super quick and simple. He showed us a property that was not yet on the website and it turned out to be a perfect fit. We will definitely be using Foxton's services next time we need to move. :)

Wren · 20 March 2025

★★★★★ 5/5

Google

As a tenant looking for a new place to rent, Natalie of Foxtons Crouch End was the most helpful and attentive letting agent I have ever come across. From viewing to securing the property was very fast, and helping organize all of the documents to moving in, she was always there when needed and very fast to respond. I would highly recommend Natalie and this branch of Foxtons.

Shogo · 31 August 2019