Folio London reviews

★★★★★ 5/5

Trustpilot

Customer experience

I have had a good experience with Folio London. The entire process was very swift and seamless, thanks to our letting agent Hussain. Who was very receptive to all our questions.

Kemi · 4 March 2024

★★★★★ 4/5

Trustpilot

Friendly staff

Regan was really helpful and efficient. He promptly responded to any questions, overall because of his professional approach we were able to move in really quickly. Thank you

If · 19 February 2021

★★★★★ 5/5

Trustpilot

Highly Recommend Folio & Tom Hargreaves In Finding Your New Home.

Excellent service from Folio and Tom Hargreaves, the agent I worked with. From my initial contact with Tom it was a personable, welcoming and professional interaction. Tom asked the right questions and actively listened to my needs in a friendly manner. He then shared across the properties that were available and made suggestions based on the information shared & my budget.The information online and in the brochures was very attractive and well designed. I loved that their branding was consistent in style, giving a true representation of Folio as a company and the properties they are managing. Tom arranged several viewings in one session so that I could make the best choice possible. The viewings gave me all the information I needed on the property from council tax to utilities bills. The apartments are beautifully designed and well laid out. I would definitely recommend working with Folio & Tom to find your new home!

Simon · 12 February 2024

★★★★★ 4/5

Trustpilot

Cindy

Cindy has been lovely, helpful and accommodating. She is very professional with quick responses and promptly solving any issues and questions, which we have really appreciate.

Flo · 14 July 2021

★★★★★ 1/5

Trustpilot

Absolutely terrible service

Absolutely terrible service. Incorrectly charged us rent, with different issues, for 4 months. Upon vacating they charged us full rent, despite the months notice we gave for them to amend it. It then unbelievably required us to provide evidence that they had done this followed by a waiting period of up to two weeks, which took a week to administrate in the first instance. When they undercharged me in a previous month I had two days to pay them via debit payment. One month they randomly cancelled my direct debit. It was all a mess. This company has no empathy towards its tenants and no compensation was offered.Update: it's now been 25days since the overcharge rent and still not had it back.I also contacted the marketing team per below and got no response.

Mr · 25 November 2019

★★★★★ 5/5

Trustpilot

Matthew was very helpful as we visited…

Matthew was very helpful as we visited 4 apartments in about 30min and were interested in 3 of them and picked one which we are now living in.

Nick · 3 February 2021

★★★★★ 5/5

Trustpilot

Thank you Francis

Thank you Francis, for your exceptional work, calling and support to the entire process incredibly smooth, we couldn't do that without your attention in every step of the way.

Nina · 9 April 2024

★★★★★ 5/5

Trustpilot

I had a very positive experience with…

I had a very positive experience with Agata at Folio London. From start to finish, she was professional, responsive, and extremely helpful.

Akshay · 18 February 2026

★★★★★ 5/5

Trustpilot

Thank you Inga and Hussein :)

Thank you to Inga and Hussein who made the process of moving into our new flat very easy. Both Inga and Hussein have always been very efficient when responding to questions!

Priya · 26 February 2024

★★★★★ 5/5

Trustpilot

Matthew Seberry helped us finding a new…

Matthew Seberry helped us finding a new home in one of Folio’s development. He was able to show us all the apartments we requested and was very honest and transparent about the property as well as procedures (we had a bad experience with an agency before that). He even pointed out details such as construction sites (that were not visible from the flat but may have an impact on the balcony’s view). We can really recommend him.

ME · 4 October 2020

★★★★★ 5/5

Trustpilot

Great service!

I booked to view a studio with Folio and was shown two by Francis. He was very helpful, open and honest and helped me to secure one very quickly. Great communication and availability to assist during the process.

Kyla · 8 August 2024

★★★★★ 5/5

Trustpilot

I live at Porters Edge & recently…

I live at Porters Edge & recently needed a bed removed from my property urgently. Tonte was quick to help & got it removed asap, which we are really grateful for.

Laura · 23 January 2020

★★★★★ 5/5

Trustpilot

rent recommendation with folio

Viewed and rented a property with folio within a week. Wes was very prompt and efficient also answered every question with a clear knowledge of all processes would recommend to anyone

Sasha · 23 January 2020

★★★★★ 5/5

Trustpilot

Folio London did the process of renting…

Folio London did the process of renting our new place easy and fast. I totally recommend it. Especially, Regan was helpful and always approachable.

Nikos · 5 October 2021

★★★★★ 4/5

Trustpilot

Great Service

Myself and my flatmate had a very positive experience with Folio.Our point of contact during the process Wesley Greaves. Not only did he find the right property to meet our needs, but he helped us secure that property at a price which worked within our budget. Throughout the referencing process he made himself available at all hours, and conducted himself both promptly and professionally. The result was that signing the lease for our new place was as smooth and obstacle-free a process as it could have been.I would 100% work with Wes again and recommend him to anyone searching for their next home.

Arjun · 4 August 2019

★★★★★ 5/5

Trustpilot

Happy to move in!

I just moved in to London one month ago. I super appreciate Raidah helped me to find my dream flat. Everything is better than my expectations, including the neighborhood, price, service, and furniture. Highly recommend it!!!

Luna · 19 October 2023

★★★★★ 5/5

Trustpilot

From start to finish the whole process…

From start to finish the whole process and service was efficient and friendly. I can’t thank Regan enough, he was a total star!

Manon · 19 October 2021

★★★★★ 5/5

Trustpilot

The process was fast and smooth

The process was fast and smooth and had little helping points and tips along the way. Charlie M was very on the ball and help with any queries we had, thank you very much Charlie

Sara · 9 September 2024

★★★★★ 5/5

Trustpilot

Really appreciate the team

Really appreciate the team, in particular Regan who was so quick to organise everything on my schedule. Fantastic and incredibly smooth experience. Thank you :)

Olivia · 6 June 2021

★★★★★ 5/5

Trustpilot

Excellent!

We had very good experience with Folio London - excellent communication and no unnecessary struggles, as with many other agencies. Letting negotiator Wesley Greaves was particularly helpful and accommodating. Thank you!

Miss · 24 August 2019

★★★★★ 5/5

Trustpilot

Well maintained property

The building I live in in Shoreditch is new with excellent sound proofing. Our property manager, Sharon, clearly cares about the residents. The building is always kept nice and clean.

Nanna · 13 January 2020

★★★★★ 5/5

Trustpilot

Excellent service with a high level of…

Excellent service with a high level of professionalism.Special thanks to Hussain, who has been super helpful through out the tenancy checks!!

Naveed · 31 January 2022

★★★★★ 5/5

Trustpilot

Charlie Morton

Charlie was very nice and honest from the viewing and throughout the referencing process, very quick and the check in report was very thorough, compared to what I have experienced before so overall I would say Folio have a lot of integrity in their renting progress

Milika · 2 December 2022

★★★★★ 5/5

Trustpilot

Marson Place

Charlie has been amazing from booking a viewing to answering all my questions about the contract. The renting market is tough right now but Charlie made the process easy! At every step of the way, he kept me informed.

Mary · 10 July 2023