Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDangerous , incompetent and irresponsible
Refuse to acknowledge 10+ women are having their flat doors unlocked by someone with access to keys. Dangerous . Seem to have 1 rule for each tenant and they will push there luck with whoever seems an easy target. Take zero responsibility for any mistakes , oversites or failures of the company . Even when they hadnt set up a water system for the entire building when people had moved in . I'm shocked and appalled on the regular at this company
Tenant · 7 June 2020
Agent replied · 13 June 2024
Good Afternoon. We’re sorry you feel this way. With regards, to the security issue, we were only made aware of a suspected break-in on Friday. We have not had 10+ reports made to us. The security of our residents is of paramount importance to Folio London and we will work with the Police when and where necessary to investigate any issues raised. We can confirm that no keys were issued out from the Concierge on Friday.We strongly encourage all residents to report any security concerns directly to The Police in the first instance. We also encourage residents to contact their Property Manager directly as they can address individual resident enquiries outside of our social media and review platforms.The Folio London Concierge Team use a robust key management procedure. Only authorised individuals have keys released to them, with the Estates team having oversight of the key system. Regular patrols are conducted by security and we can use resident feedback to make sure that these are increased in specific blocks, should residents raise any specific concerns or issues. If security issues are reported to the police, then they can tailor their patrols based on reports that they receive. If you would like to discuss any of this further, please feel free to email us marketing@foliolondon.co.uk Thanks, Folio Marketing Team,
★★★★★ 5/5
TrustpilotRaidah was very helpful and…
Raidah was very helpful and professional. She helped me and my girlfriend finding an amazing apartment and kept her promise. The transition went smooth from first calling them to moving in. First month in the place, so far so good!
Alex · 12 September 2023
★★★★★ 1/5
TrustpilotAVOID THEY RIP YOU OFF!!
Poor response/ignored to maintenance issues. They also keep most of your deposit even when a dispute is raised with my deposits scheme. They tried to claim for a full clean when the flat was professionally cleaned and then said they made a mistake and it was for redecoration! (The flat was spotless) asked for an invoice which was sent from a plumbing company with only a registered address. The said invoice was raised with job done and paid for within 24hours?? (Probably a tax fiddle obviously). Charged for rent arrears when rent was fully paid up. No explanation, no response to emails. AVOID THIS COMPANY!!
Trudie · 11 March 2024
★★★★★ 4/5
TrustpilotViewing process undertaken with Mr…
Viewing process undertaken with Mr Hussain Kothia. Professionalism, attention to detail. Viewing was thorough, and helping me to make an informed decision. Moreover move-in process was smooth and efficient.Many thanks for assistance.
Hiba · 9 March 2024
★★★★★ 5/5
TrustpilotI can recommend Folio highly!
I can recommend Folio highly! Nabil was extremely helpful from the offset and always got back to us quickly if we ever had any queries relating to our tenancy. The process was clear and straightforward. Thankyou :)
Jade · 20 November 2023
★★★★★ 5/5
TrustpilotSmooth Onboarding
Regan was our agent, he is polite and very helpful and is always there just a call away to help all our concerns.
Nitesh · 21 March 2022
Agent replied · 13 June 2024
Hi Nitesh, Thanks for the kind review. It's always great to hear from those that have just moved in! Folio Marketing Team.
★★★★★ 5/5
TrustpilotHello from 123 Bakersfield
Hello from 123 Bakersfield I've been living here for almost 14 years and l've seen 6-7 different landlords regarding this estate, most landlords have been good and efficient in many respects, but, to be fully honest l have not seen no landlord like miss:Sharon Taylor in my whole life anywhere !!! She is there 24/7 not just for me but for every single resident at this estate, and to honest how she does it and how she do it its impossible to think of ,, and they're over 200 residents at this estate . Her honest hard work is reflected in many positive decisions she made to help each and everyone of us !! No doubt !!!What astonishes me is her dedication to resolve issues & requests each of us might have from time in need ,, she has always been there doing the right thing endlessly no matter if rain or wind or snow , hot or cold : she's always there to help over the phone, over the emails, and many times direct to your door !!!Personally, l have not hear nor seen talking about her without high respect and such great gratitude to her persona character quality !!! She's a true Hero to many of us here, she made Us feel more safe and secure than anyone so far.!!I truly believe she's very special in many ways, just ask around the Bakersfield estate and they'll tell you the same story !!! No doubt !!Thank you very much miss Sharon Taylor
Ismet · 24 April 2020
Agent replied · 13 June 2024
Wow! What a review... Thanks so much! Sharon will be very pleased to read this. Have a great day! Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotRegan is very good and professional at…
Regan is very good and professional at his job. He is very supportive and he as a very a great customer service skills. Thanks so much for your help ReganCheers
Bukky · 29 October 2020
Agent replied · 13 June 2024
Hi Bukky, Thanks for the 5 star review! We agree, Regan is very customer-centric and a great Negotiator to deal with :) Folio Marketing Team.
★★★★★ 1/5
Trustpilotlet down
Genesis were crap and now folio tried to ruin my credibility not withstanding all genesis put me through!We still experience the same let down as before and we have never met Ella Nash!
Anna · 28 October 2019
Agent replied · 13 June 2024
Hi Anna, Thank you for expressing your concerns. Your Property Manager will be in touch to resolve your issues. Thanks, Folio Marketing Team.
★★★★★ 2/5
TrustpilotCommunication and service poooor
Upon reading the previous reviews on this page, my partner and I can definitely understand and agree based on our own experiences with foilo.We moved into our property in Burgess Springs, Chelmsford 5 months ago and have endured constant lack of customer service. We have reported repairs such as no heating or water for months and although we have had a couple engineers round, the issue never seems to get sorted. At one point, we were promised an emergency call out and no one attended. We were without heat for over a week. We have also reported two faulty lights in our bathroom almost a month ago and we have no received any contact to book an appointment. Our underfloor heating had never worked and we are still being charged for living in a cold flat. The communication and service definitely needs to improve as we are are paying rent and do not deserve to put up with this. Folio need to improve fast and get passed their teething stage, we still have no idea who to report simpe issues to!
End · 22 February 2020
Agent replied · 13 June 2024
Good Morning. We're disappointed to hear that you are dissatisfied with the communication and customer service provided by Folio London. If you would like to take this further, please email us marketing@foliolondon.co.uk and we will see if there is anything we can do for you. Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotThank you Nabil and Folio!
Nabil was very helpful. He found us a wonderful house and patiently answered all my questions. Btw I asked too many questions. :) Many thanks to Nabil, who took great care of us and was always helpful during this whole process. Thank you Folio!
Tugce · 27 April 2023
★★★★★ 1/5
Trustpilot9 days without keys and broken furniture
I moved 9 days ago. Some things in the flat were broken (bed's legs, door's lock of bedroom, blinds, sink..) and the floor was not clean when we moved in. I texted them about it and they answered that someone will fix it asap. Still nothing...Also, they gave me one key and told me they dont have more keys (3 of us moved in), but she will make a copy of keys for us. I asked her today where is our keys and the lady told me that someone stoled her bag so someone will come and change all the lockers and provide us 4 keys. No one came and she is not replying.
Nikolina · 3 February 2020
Agent replied · 13 June 2024
Hi Nikolina, We're sorry you feel this way. We have been informed that you are already in contact with Property Management. If you have any other queries or issues, feel free to contact us via email at marketing@foliolondon.co.uk. Have a nice day, Folio Marketing Team.
★★★★★ 5/5
TrustpilotHussain was very helpful and ensured…
Hussain was very helpful and ensured the move-in process was smooth for me. He attended to all my concerns and left no room for doubts
Nonye · 17 October 2021
Agent replied · 13 June 2024
Hi Nonye, Thanks for sharing your experience on Trustpilot! Have a lovely day, Folio Marketing Team.
★★★★★ 5/5
TrustpilotFolio London are fantastic land lords…
Folio London are fantastic land lords and I'd recommend them to anyone based on my experience. Thank you Sharon and the team for the hard work you put into the Bakersfield estate!
Richard · 18 January 2020
Agent replied · 13 June 2024
Hi Richard, Thank you for leaving us a 5 star review! We will pass on your kind words to Sharon. Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotPositive Experience with Folio
I wanted to share my experience with Folio, as it has been truly exceptional. Having recently rented a 2 bedroom flat through Folio, I can confidently say that the entire process was incredibly smooth. Karolina, the agent we primarily dealt with, was not only friendly but also kept us informed every step of the way. As first time renters we are a bit apprehensive, but Folios services exceeded our expectations. We are fully satisfied and would highly recommend them to anyone looking for a reliable and efficient agent.
Sravya · 19 February 2024
★★★★★ 5/5
TrustpilotBest service ever
I would like to thank you Lerayne Nisbette. Best agent ever! Outstanding customer service. Always available to help! You are a star! Me and my family can’t be more grateful!
Bela · 20 August 2020
Agent replied · 13 June 2024
Hi Bela, Thanks for the 5 star review, very kind! Glad to hear you're pleased with the customer service. Have a nice day, Folio Marketing Team.
★★★★★ 4/5
TrustpilotFriendly staff
Regan was really helpful and efficient. He promptly responded to any questions, overall because of his professional approach we were able to move in really quickly. Thank you
If · 19 February 2021
Agent replied · 13 June 2024
Hi! Thanks for the lovely review! Have a nice day, Folio Marketing Team.
★★★★★ 5/5
TrustpilotCustomer experience
I have had a good experience with Folio London. The entire process was very swift and seamless, thanks to our letting agent Hussain. Who was very receptive to all our questions.
Kemi · 4 March 2024
★★★★★ 4/5
TrustpilotCindy
Cindy has been lovely, helpful and accommodating. She is very professional with quick responses and promptly solving any issues and questions, which we have really appreciate.
Flo · 14 July 2021
Agent replied · 13 June 2024
Hi Flo, Thanks for writing this review. Cindy will be very appreciative! Hopefully many others will read this too. Have a lovely day, Folio Marketing Team.
★★★★★ 1/5
TrustpilotAbsolutely terrible service
Absolutely terrible service. Incorrectly charged us rent, with different issues, for 4 months. Upon vacating they charged us full rent, despite the months notice we gave for them to amend it. It then unbelievably required us to provide evidence that they had done this followed by a waiting period of up to two weeks, which took a week to administrate in the first instance. When they undercharged me in a previous month I had two days to pay them via debit payment. One month they randomly cancelled my direct debit. It was all a mess. This company has no empathy towards its tenants and no compensation was offered.Update: it's now been 25days since the overcharge rent and still not had it back.I also contacted the marketing team per below and got no response.
Mr · 25 November 2019
Agent replied · 13 June 2024
Dear Mr Crispe, We're sorry you feel this way about our service. Please could you email us at marketing@foliolondon.co.uk telling us what development you live at, so we can see if there is anything that we can do. Thanks, Folio Marketing Team.
★★★★★ 5/5
TrustpilotHighly Recommend Folio & Tom Hargreaves In Finding Your New Home.
Excellent service from Folio and Tom Hargreaves, the agent I worked with. From my initial contact with Tom it was a personable, welcoming and professional interaction. Tom asked the right questions and actively listened to my needs in a friendly manner. He then shared across the properties that were available and made suggestions based on the information shared & my budget.The information online and in the brochures was very attractive and well designed. I loved that their branding was consistent in style, giving a true representation of Folio as a company and the properties they are managing. Tom arranged several viewings in one session so that I could make the best choice possible. The viewings gave me all the information I needed on the property from council tax to utilities bills. The apartments are beautifully designed and well laid out. I would definitely recommend working with Folio & Tom to find your new home!
Simon · 12 February 2024
★★★★★ 5/5
TrustpilotMatthew was very helpful as we visited…
Matthew was very helpful as we visited 4 apartments in about 30min and were interested in 3 of them and picked one which we are now living in.
Nick · 3 February 2021
Agent replied · 13 June 2024
Hi Nick, Great service from Matthew, as usual! Pleased to hear you've settled in and are happy. Thanks for the review and have a lovely day. Folio Marketing Team.
★★★★★ 5/5
TrustpilotThank you Francis
Thank you Francis, for your exceptional work, calling and support to the entire process incredibly smooth, we couldn't do that without your attention in every step of the way.
Nina · 9 April 2024
★★★★★ 5/5
TrustpilotThank you Inga and Hussein :)
Thank you to Inga and Hussein who made the process of moving into our new flat very easy. Both Inga and Hussein have always been very efficient when responding to questions!
Priya · 26 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
