Trusted Agent profile · London
★★★★★
937 reviews across 1 platform
Dawes Street, London, SE17 2GR
Folio's office in London, at Dawes Street, is rated 4.5 out of 5 across 937 reviews on 1 platform.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotRaidah was the agent who helped us to…
Raidah was the agent who helped us to move in 30 William Parry House. We are very satisfied about the services we received.Name: Muhammad Asfand Yar Khan
Hello Muhammad, Many thanks for leaving this review. We hope you settle into life at Royal Wharf :) Thanks, Folio Marketing Team.
5/5
TrustpilotThe best place to rent from! Great properties and Management team!
I have been renting with Folio for over 3 years now and I must say, they are by far the very best landlord anyone could hope for. They provide a dedicated property manager to look after all your affairs and ensure everything at the property is well maintained and looked after and any issues resolved, mine's currently Cindy Anderson who is absolutely great to deal with! She's very friendly and always ready to do what it takes to accommodate my needs! She responds promptly to any emails/queries raised and is always happy to help! It's the property managers that really help make renting with Folio feel personal!
Hi Ghalid, This is a glowing report of Cindy's performance at work :) It's always great to hear from satisfied tenants. Thanks so much for taking time to write it! Have a lovely day, Folio Marketing Team.
4/5
TrustpilotGreat, but missing that finishing touch
Regan from Folio was very helpful and allowed us to view multiple properties for a wide array of options. He also catered to our special needs which was great! The reason it’s not 5 stars is not down to Regan, but the moving process. We were made aware our moving date was a day after we had agreed, but quickly resolved this and had to wait a further 45minutes (from collection time) for unwanted furniture to be moved out of the house.
Hi Hassen, This is a very good review for Regan, thanks for taking time to write it! Have a lovely day, Folio Marketing Team.
1/5
TrustpilotTook the lift at 23:55 to drop the bin…
Took the lift at 23:55 to drop the bin bags on ground floor. Reached ground floor a couple entered the lift. The went up to 5th floor. I call the lift again to go up.. car came down and "LIFT OUT OF SERVICE".Usual excuse-people obstructing the lift...Check your cameras and you will see that no one was obstructing the lift door.A place to avoid renting specially the rent will increase in July to £920..Thank folio to chip in 6 pounds for 3 months..massive help.This happened in Cockerell, Chelmsford
Hi Ali, We're sorry to hear this. We have made your Property Manager aware of these issues with the lifts. If you would like to discuss anything else, please feel free to email us marketing@foliolondon.co.uk Thanks, Folio Marketing Team.
5/5
TrustpilotHighly recommend!
Raidah was great! She managed our viewing and onboarding, making what could have been a stressful process rather stress-free! Would highly recommend Folio! Thanks guys! Jack - London.
Hi, Many thanks for sharing this online! It's always great to get feedback from renters. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotFrancis from folio London is super…
Francis from folio London is super amazing and the best, thank you for making my flat search seemingly stress free and worth it.God bless you real good, I wish I can give you more than 5 star you are the best.
5/5
TrustpilotReally great service - highly recommend
We recently moved into our new flat and throughout the tenancy process, from viewing the flat to signing our tenancy agreement, Raidah was great! She was honest, responsive and very helpful. I'd highly recommend Folio - thank you for your support.
5/5
TrustpilotCharlie Morton review…
Charlie Morton was both friendly and efficient. He listened to what I was saying and was not pushy.
Hi Charlie, thanks for leaving us your review! we are happy you've had a positive experience with us. Thanks, Folio Marketing Team
5/5
TrustpilotSpecial mention to Agata our property…
Special mention to Agata our property manager. Agata has been extremely helpful when not only moving in, but any relating problems we have had during our stay. Would highly recommend Folio based on management demonstrated by Agata over the past 18 months, we will be sorry to leave.
5/5
TrustpilotNew Tenancy - Positive starts
Me and my partner moved in to a Folio apartment at the Royal Albert Wharf development in November and had a really positive experience throughout. The flat is lovely and Matt who showed us around was very helpful and patient taking the time to show us 4 different properties on the day we viewed. Although the process to submit information was slightly slower due to the pandemic, the use of the Goodlord referencing and registration system was easy to use and automated efficiently. No problems with the flat so no need to really ask anything from the property management team just yet!Hoping things continue as positively!
Hello Alfie, Thanks for the 5-star review, we really appreciate it. Thanks for sharing your positive experience with Folio online and we hope many people read this! Have a great day, Folio Marketing Team.
5/5
TrustpilotEasy, fast and professional
Regan is extremely efficient and helpful. Throughout the entire process he has kept us informed step by step and never lost his professionalism. Was a very smooth process.
Good Morning, Thanks for leaving this review and for sharing your experience of dealing with Regan. We hope many others read this too :) Thanks, Folio Marketing Team.
1/5
TrustpilotImpossible to get through to anyone on…
Impossible to get through to anyone on the phone or via email, and if you do manage to get through to a property manager (it can take months) it's a coin flip whether they will actually help fix the problem or make it worse. Folio have made 2 administrative mistakes that have cost me financially - I have spent hours trying to get these resolved without luck. The property itself was nice but I wouldn't wish dealing with this nightmare of a company on my worst enemy.
Hi Iain, We're sorry you feel this way. We'd like to help resolve this for you. Please could you email us your address to marketing@foliolondon.co.ukThanks,Folio Marketing Team.
5/5
TrustpilotI really loved Folio
I really loved Folio. I think it’s the best agent I had so far. They are very professional, kind and keen to help me whenever I have problems. Adam helped me found the current flat, and Cindy has been very helpful throughout last year whenever I had difficulties, including things like repairs.
5/5
TrustpilotCharlie Morton
Our contact at Folio, Charlie Morton has made the whole process a pleasure. Charlie responded to questions quickly and insightfully. If there was a question that couldn’t be answered straight away then the answer was sought quickly.
Thank you for the feedback Alexis, we are happy to hear Charlie could make the moving process so positive!
1/5
TrustpilotFreezing to death this winter 🥶
I would just like to share our boiler repair experience to give you a context of the quality of repairs Folio/Notting Hill Genesis offers on private renting at least on my personal experience. Since we moved in this property in New Hendon Village last June 2020, we noticed that our boiler makes some funny noises, noises that are not normal (areoplane) to hear to the point that our neighbour bangs our wall at 11pm. We wanted to solve this problem prior to winter to avoid problems with heating come the cold season. We called engineer a total now of 5 times but they keep on dismissing claims not solving the problem fully not until the 5th one. After a few days of the repair, we now don’t have central heating. At the time of writing, the temperature outside is 4 degrees Celsius. Our site manager (new one) promised us that the repair personnel from Swale Heating would have arrived yesterday but actually did not turn up. Morale of the story: Buy lots of heating garments this winter season for indoors.
Hi Michael, We're really sorry to hear this. We've raised your issues with Property Management who will be contacting you very shortly. Thanks, Folio Marketing Team.
1/5
TrustpilotTruly awful service and communication
Truly awful service and communication, really get the feeling that City Park West tenants are just an inconvenience. Once again have to resort to a bad review on Trustpilot in order to get a response. Reported our washing machine was not working on the 18th, no response. Complained on the 25th and assured someone would contact within 24 hours, still nothing, it’s now the 28th. There are over 300 outstanding or expired repairs showing online so we are not sure that they even check or follow up.
Hi Simon, We are really sorry that you feel this way. This is certainly not how we want our tenants to feel. Could you send us your address across to marketing@foliolondon.co.uk so we can escalate this as a matter of urgency? Thanks, Folio Marketing Team.
1/5
TrustpilotPoor communication
Poor communication, I moved out of a folio property in Royal Albert Wharf, due to my circumstances had changed with work with COVID-19, I repeatedly sent email to my property manager to let her know my situation, not a dam was given, only until I handed my keys back into concierge and wrote another email, I had been sent a rent arrears email? Although I’m not living at the flat, ive asked on numerous occasions by email if she had arranged check out, my emails are just being ignored! Now I’m still fighting for deposit and for checkout to be arranged? Before I get a solicitor to deal with legal action, never dealt with such unprofessional letting agent, no communication seem to be the easiest way to fob you off.
Hi Adele, We're sorry to hear that you've had problems contacting your Property Manager. You will have been sent a rent arrears email if you are behind on rent payments. If you email us your address to marketing@foliolondon.co.uk, we can chase the checkout and deposit for you! Thanks, Folio Marketing Team.
5/5
TrustpilotWe had a great experience with Folio…
We had a great experience with Folio since the beginning. Agata, our Property Manager, always addressed our concerns quickly and helped us with any issues we had at the property. Very well maintained flats and great staff.
Thank you for the positive review, we are pleased to hear of your experience!
1/5
TrustpilotDO NOT GO NEAR-SINCERE ADVICE
I live in FOLIO building in Chelmsford, Cockerell Court. The price for a one bed flat is £914 and to be increased plus council tax £126 to be increased aswell. The lift in Cockerell court, is always in out of service mode. I live on the 6th floor and it is always a worry to come back home. My wife is heavily pregnant and I did not listen to my previous neighbour in number 44 when she advised me to leave.Today I regret.For a newly built building non of the buildings are inter-connected so it means you cannot use any other lifts although I heard they are too experiencing the same issue.For an emergency service to reach the building it is super difficult. No access whatsoever to reach the main courtyard in for a fire engine, etc. Every single delivery man complains about the maze type building they built.So, It is A NO GO FOR FOLIO CHELMSFORD.
Hello, We're very sorry that you feel this way. Please could you send us your address on an email to marketing@foliolondon.co.uk so we can look into this for you? Thanks, Folio Marketing Team.
4/5
TrustpilotWaldegrave Point
Folio London has been a great experience. I've lived here for over a year and I loved it, the building is quite new and clean with a great Concierge service. Cindy Anderson, the building manager has been quite helpful and very responsive everytime there has been an issue.
5/5
TrustpilotHuge thank you to Karolina
Huge thank you to Karolina! She was super helpful from beginning to end. Great communication, very reliable and really nice! Thank you!!
Hi Shireen, Thanks so much for the kind review! Appreciate the positive feedback. Thanks, Folio Marketing Team.
5/5
TrustpilotRecommended
I’m so pleased that I came across Folio in my property search. First of all, they seem to treat everyone fairly; secondly, they have nice selection of properties in good condition at reasonable price and with some flexibility around the tenancy agreement. Regan, our lettings negotiator, was helpful from the start to the end of the process, always at hand to answer any questions. He was transparent, diligent and efficient. Top notch service. Thank you.
Good Afternoon, Thanks for writing this review and singing our praises online! We hope you love your new home. Have a great day, Folio Marketing Team.
5/5
TrustpilotWes was very professional and got all…
Wes was very professional and got all the paperwork done extremely fast. He’s always so friendly and always really quick to answer any texts and queries that I have. Thanks Wes :)
Hi Sophie, We're pleased to hear! Thanks for the review! Folio Marketing Team.
1/5
TrustpilotTerrible property manager
Our property manager is the worst person to try and get a hold of and when we do, she’s less than helpful. We’ve had faulty fire alarms from the day we moved in and it took the threat of escalating it to the council for her to send someone round, and even then she made up a story about it being the previous tenants fault (we’re the first ones in this flat). It’s still not even fixed 9 months on. Maybe it’s just this property manager but it just makes the whole experience one I wouldn’t want to repeat.
Hi Staciah, We're sorry to read this review and this is not the service that we want to provide! Please could you send an email to marketing@foliolondon.co.uk stating what property you live at? Thanks, Folio Marketing Team.
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