Trusted Agent profile · London
★★★★★
937 reviews across 1 platform
Dawes Street, London, SE17 2GR
Folio's office in London, at Dawes Street, is rated 4.5 out of 5 across 937 reviews on 1 platform.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotI recently worked with the lettings…
I recently worked with the lettings negotiator, Charlie. He was amazing, my first encounter with Charlie was very professional, he had our best interest at heart and worked really well throughout the process, he’s very responsive, professional and has great people skills. Things I really look out for.Many thanks Charlie, helping us this far.
5/5
TrustpilotMy experience of moving flats was…
My experience of moving flats was smooth with the help of Raidah. She was helpful, always responsive to emails and queries and professional throughout the entire process from viewing flats to paperwork. Thank you Raidah!
Good Morning, Thanks for this lovely review. We're pleased to hear Raidah from Lettings is doing a great job and putting smiles on faces. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotDefinitely would recommend Folio Real Estate
Charlie is one of the best real estate agents I have dealt with. He is great at communicating and following up with any questions or requests! Charlie is very professional but kind and very approachable. Would definitely recommend using Folio to anyone looking to rent. Thank you for all your help Charlie, we appreciate everything you have done for us.
5/5
TrustpilotRaidah is a really helpful negotiator…
Raidah is a really helpful negotiator when helping us to find the perfect flat! Really appreciated all the help from the folio. Recommend to those who were struggling with renting a house.
Hi Shao, Thanks for leaving this lovely review. We really appreciate hearing from our renters. Folio Marketing Team.
5/5
TrustpilotI have worked with Cindy Anderson who…
I have worked with Cindy Anderson, who looks after our development, for over two years now and she has always been very pleasant to work with- she is extremely quick to respond to any reported issues and efficient in getting them dealt with in a timely fashion. Nothing is too much trouble for Cindy-Thank you for all your help.
5/5
TrustpilotProblem was reported with broken oven…
Problem was reported with broken oven and recently with the washing machine and the property manager send request very quickly to check it.
Hi there, we are very happy to hear your repairs were dealt with quickly and you are satisfied with the service :) Thanks, Folio Marketing Team
4/5
TrustpilotGood experience overall
As a housing association, Folio are much better than renting from a private landlord or normal estate agency. Our flat was pet-friendly and reasonably priced. Our manager was Cindy and she was happy to sort out any issues that we had. The only downside was with repairs, this was more to do with the contractors who were often quite useless. I suspect that they have been using some cheap and cheerful companies, although all issues were fixed eventually. Overall a good experience. Thanks
Hi Chris, Thanks for leaving this honest and kind review whilst giving an insight into a real renting experience with Folio. We hope you have a nice day, Folio Marketing Team.
5/5
TrustpilotFast and easy to deal with
Fast referencing and fast to respond to queries. I dealt with Regan and everything was smooth sailing. Great customer service and etiquette. Always heard back quickly in regards to any questions I had about the property.
Hi Harry, This is great to hear! We hope you settle quickly into your new home. Thanks for leaving this kind review. Folio Marketing Team.
5/5
TrustpilotThankfully to Folio London & Nabil Gamhiouen
After struggling on the market for months, (with irresponsible agency) it came the solution for me & my partner thanks to Folio London. Thanks to Nabil an amazing person & agent who helped us during the process of rent (professional, punctual, always positive & helpful, many thanks)
5/5
TrustpilotRaidah's review
Raidah was very professional and helpful during my flat search and move-in. She provided me with all the necessary information to secure the property and make my experience as smooth as possible.
Hi Alexander, Many thanks for the review. Raidah will be very pleased to read your kind words. Have a lovely day, Folio Marketing Team.
4/5
TrustpilotWe recently moved to UK and were…
We recently moved to UK and were looking for a property to move-in asap. There was a property with folio which we really liked and our agent Inga did try hard for getting everything done in time. We were happy with that.
5/5
TrustpilotQuality apartments in prime location & brilliant customer service
We had a great experience moving in with Folio!Hussain was brilliant from our very first contact, right through to the very end. We are extremely happy with our new home and would highly recommend.
Hi Holly, We're so pleased to hear that Hussain is doing so great at his job. Great to hear you're happy at your new place also. Take care, Folio Marketing Team.
5/5
TrustpilotProfessional company
Professional company, so happy to deal with them especially Regan, many friends advised me to deal with him and really i found what they told me,, respectful and smiley 10/10 🙏🌺
Hi Adel, Thanks for leaving this review. Regan will certainly appreciate this. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotOur move in was smooth and comfortable
Our move in was smooth and comfortable. Hussain was our lettings agent. He did a fantastic job guiding us with all the procedures pre move in. He was prompt with his responses. Agata is our property manager and she has equally been helpful since we moved in. Thanks you.
4/5
TrustpilotEnd of tenancy
Me and my flatmate lived at Norman Court for a year. Agata was very helpful during our time at Burgess Springs. She was very efficient and fast with replies whenever we needed anything done.
Hi Eilidh, Many thanks for sharing your experiences through this review! Have a great day. Thanks, Folio Marketing Team.
5/5
TrustpilotThanks Charlie
Great experience with Folio thanks Charlie.I’m moving into a new property that is managed by Folio. Charlie has been so helpful in answering all my questions through the agreement process, making it so easy to rent with them! Genuinely so impressed with the overall process!
4/5
TrustpilotMoving with Folio : My experience
Our folio agent Raidah Joomawas very informative and helpful with our transition into our new home. She went above and beyond her role to assist us in this strenuous process. Most things went fine and any issues That we brought to them are being resolved by Aimee and James.It would've been better if the house came in the condition we asked for. However this hopefully will be resolved soon.Other than that, the team are awesome.
Hi Ahmed, Thanks for leaving this review, much appreciated! Folio Marketing Team.
5/5
TrustpilotLiterally cannot speak highly enough of…
Literally cannot speak highly enough of Folio, but more specifically Charlie. It was the easiest, most stress free rental process I've ever done. Charlie was super lovely, responsive and quick to go above and beyond answering any questions I had. Whole process took from Friday-Monday, and I get my keys next week - thank you Charlie!
5/5
TrustpilotGood experience
After registering my interest in a property, Folio (Raidah) got in touch with me very soon after with details of the property.She also managed to secure in an in-person viewing days later. Once we informed her of our intention to secure the property, Raidha sent all the required forms in a timely manner and we were able to secure the flat. Raidah also answered all questions we had, and helped us see the flat again before we moved in and speak to the tenants that lived in the property.Would definitely use Folio again.
Hi Yusuf, Thanks for taking time to write this kind review. We're pleased to hear that your enquiry was dealt with in a timely manner and the Lettings process was smooth! Have a lovely day, Folio Marketing Team.
5/5
TrustpilotGreat Experience and very professional company | Thank you Raidah
I recently moved in to a Folio rental with my partner and new born. I would like to especially thank Raidah for her support. She was nice and provided videos and enough information to enable us make a choice. Move in process was very smooth. All queries have dealt with in a speedy and professional manner.
5/5
TrustpilotWould recommend
Really happy with the property, my letting agent Hussain was available throughout the process whenever I had a query or a concern. Would definitely recommend him as he goes above and beyond
Hi Adnan, Thanks for the kind review. We're really pleased that Hussain was so helpful and present throughout the process. Have a lovely day, Folio Marketing Team.
5/5
TrustpilotGreat Customer Experience
Francis has been a great help in introducing his company and answering the queries we had on the contract before signing it.He helped clarify our doubts and worries we had and really put effort into valuing us as his clients 😊
5/5
TrustpilotPhenomenal agent, brilliant service
Regan at Folio London has been phenomenal. Extremely professional and an absolute star throughout all the process of our house ranting.I would definitely recommend this company - and specially this agent - to any one.
Hi Alessandro, Regan will be very pleased to read this so thank you for taking time to write this review! Thanks, Folio Marketing Team.
2/5
TrustpilotIf Folio were a person, it'd be bipolar!
If Folio was a person, it would be bipolar! The agency seems to have a very different attitude pre and post sales. The sales and letting process is smooth with no major hiccups, however, once you move in, it's a completely different story. It has been really difficult to sort out really simple issues; issues that shouldn't have existed if they had shown an appropriate level of attention to detail. Getting a hold of the property manager has been a mission. They are unresponsive, at best and, non-existent, at worst. The contractors hired for maintenance never honour their word and keep playing the 'definitely tomorrow' game.The properties in Folio's portfolio are great, if they can just invest in providing a similar service to their tenants, things would turn out quite differently. Until then, I wouldn't suggest Folio to any of my friends or family, primarily, because they can't stick to their word!
Good Morning, Not a great review to read! We're sorry you feel this way. Can you send us your address to marketing@foliolondon.co.uk so we can look into this for you? Thanks, Folio Marketing Team.
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