Folio London reviews

★★★★★ 5/5

Trustpilot

slick, helpful, professional

Smooth process and Francis was super helpful guiding us through.

Ioan · 15 June 2026

★★★★★ 1/5

Google

If I could rate 0 stars I would. The absolute HORROR stories I have heard about this property management group. How can you not reply to your tenants after they try daily to contact you because there is literal SEWAGE leaking into their flat? A previous tenant still has access to their flat? How many times can you call a number or general service line or email before you actually respond? I beg, I BEG, you investigate Monique and ask what she’s actually doing employed under you because it seems like she needs help. I would literally run for the hills if I saw a property managed by this group. I pray legal action is taken against you.

Kim · 16 December 2025

★★★★★ 5/5

Google

I lived in a Folio property (Chelmsford) for nearly two years and had a genuinely great experience. The team was always responsive, and any repairs were handled quickly and professionally. When my washing machine broke, they replaced it within a few days, no fuss, no chasing. Their online portal made everything simple: clear bills, easy payment tracking, and even adding or removing parking was straightforward (with only a short wait each time). A special shout-out to Agata, who was consistently friendly, helpful, and an absolute pleasure to deal with. She really went above and beyond throughout my tenancy. Folio is lucky to have her, give her a raise! 😊 All in all, highly recommended.

Joe · 16 November 2025

★★★★★ 5/5

Google

Folio are excellent! I have private rented with them for 11years and have always found them to give excellent tenant services, fast efficient repairs and are also extremely friendly and understanding. Cindy Anderson is my property manager and has always gone above and beyond for me. Definitely 5 stars!!!!

Nadia · 16 April 2025

★★★★★ 5/5

Google

I have resided in Harrow on the Hill for nearly two years, and during this time, any issues I raised were promptly addressed by Cindy. Additionally, she communicates clearly about any problem in the apartment. The apartment is also well maintained and kudos to Cindy and her team :)

Tapan · 16 April 2025

★★★★★ 1/5

Google

Edit: They are super unresponsive, they have been holding part of my security deposit for 7 months and Ben Coates has deliberately been slow in replying and ignoring my emails. I have been renting from Folio for almost three years now and haven't had any problems so far. Gine Christie (the RW Property Manager) is very responsive when I have issues with my property and often resolves them quickly. She also made the check-in and check-out processes smooth when I changed flats earlier this year. If you want a good experience while renting your flat, check Folio's RW properties.

Ivan · 16 October 2025

★★★★★ 5/5

Google

Honestly this was a great company to rent from. They were really friendly and helpful, and exceptionally accommodating of our large dog. They really try to embody a sense of community in their properties, and they were clearly good judges of character as all the tenants were lovely as well. Any issues were dealt with promptly. Our Property Manager, Agata Sungaila, was a genuine and lovely person and worked hard to answer our questions and solve our problems. When the tenancy ended there were no nasty surprises and they even waived a few costs. Very happy :)

Jeremy · 16 October 2025

★★★★★ 5/5

Google

Huge thank you to Jekabs for being so attentive and being so nice to us. Successfully moved in last week. Impressed by the flat and the entire move in process - everything is automated. Hoping to have a good time at this property. Clean and overall new everything.

옹이편체이체이 · 24 April 2025

★★★★★ 1/5

Trustpilot

Folio's Property Manager very unprofessional

Folio's Property Manager, Ben Coates is the worst property manager I have encountered.First of all, he was very irresponsive and very unhelpful. We need to add a name on the tenancy contract in the beginning of our tenancy and asked for the update. We could rarely find him via phone and also he responded to email very slowly. When we were trying to arrange end of tenancy cleaning for move out, we asked for his recommendation and he was also very irresponsive. It was near the end of tenancy so we had to arrange our own cleaning service quickly instead of using his recommended one. After we moved out and inventory check, we were told by the inventory clerk that the cleaning is up to standard and no re-clean is needed. We could likely get our full deposit back. However, the second day Ben Coates sent us the email and said re-clean is needed or otherwise he is going to charge us £200. We asked where the problems are and why was there such an issue, he simply responded "I don't know." Unhelpful and unprofessional at all! Avoid him at all cost.Can't believe a good management company like Folio still employs a staff like this which is very frustrating and disappointing. I otherwise enjoyed Folio but this property manager is really rude and unhelpful to solve any issue we encountered.

Chan · 31 October 2023

★★★★★ 1/5

Google

The worst agency I have ever been to. Mark Hanley is the worst, a bad person. 1. Before we moved into this property they gave it to us dirty and broken in bad condition and they promised us that they would fix it but nothing. 2. The toilet broke because it was old, they had to change it and it took them 1 month to fix it and we had to use a bucket every time we used the bathroom. 3. We were 10 days without hot water and heating because the boiler broke and they had to change it completely. They did not answer the phone or emails. We had to report it to the council and in the end they started to pay little attention to us. We have solved this problem on our own.And it seems that it is not the first time, I have already seen another review here with the same thing. 4. A month ago we decided not to renew the rental contract because we are not happy with this agency. When we finally found a house, the agency asked Mark Hanley for a reference about us and what he did was give us a bad reference with fake information and defamation. Now we have to stay a few more months to find another house and I hope that next time you do not try to ruin it again. Be very careful with this agency, it is the worst. They never take calls or answer emails. Be very careful.

Touty · 16 April 2025

★★★★★ 5/5

Google

Thanks to Folio London for my new home. Me and my husband we are very happy with the service and also we would like to thank to Nabil he was very helpful and everything was quick and smooth process ! Really good agency so far ! Thank you

Andreea · 16 April 2025

★★★★★ 5/5

Trustpilot

Securing a tenancy - Easy and efficient!

My husband and I were searching for a property for a few months and we were super lucky to have come across Folio. I requested a viewing in the evening, Charlie from Folio was in touch the following morning and booked us a viewing on the same day. Such an efficient process and we put down an offer immediately after our viewing. One key unique experience we had with Charlie was that he asked all the necessary questions and evaluated the chances of us meeting the minimum criteria required to rent the property. While from some of other experiences, key information isn't always provided until after putting down a holding deposit - which in many instances is non-refundable. For me, this line of questioning showed me that Charlie had our best interest in mind too. Folio's process from viewing to move-in is so smooth and straightforward. Having rented for several years, this has been one of my most pleasant and stress-free experiences! Thank you Folio and special thanks to Charlie!

Consumer · 7 September 2023

★★★★★ 5/5

Trustpilot

Nabil is a top man

Nabil is a top man. Made the moving in and renting process as seamless as possible. Happy to help and could tell he cared.

Mr · 5 December 2025

★★★★★ 5/5

Google

I have rented with Folio for 3 years. Its been an absolute pressure, we were looked after very well. Cindy in particular has been spectacular, she was always quick in replying if there was an issue and always provided solutions. Thank you Cindy for everything.

Ela · 16 April 2025

★★★★★ 5/5

Google

My experience with Folio during my move to my new apartment was exceptional. Jekabs, our agent, was incredibly supportive and guided us through every step of the onboarding process. Folio made the whole transition seamless. A big thank you to Jekabs for his outstanding help!

Renimol · 16 April 2025

★★★★★ 5/5

Trustpilot

Incredible service

We’ve had a really smooth experience with folio, from the viewing to putting in the offer everyone has been really helpful and it’s been a smooth and quick experience! Charlie in particular has been great, kept us updated as we were completing our references and has been very helpful!

Amber · 28 May 2026

★★★★★ 5/5

Google

Raidah has been excellent - answered all queries promptly, dealt well with all requests, was flexible, friendly and professional. Raidah even helped us with things when it wasn’t really her responsibility, going above and beyond. We’ve now moved in and really like our new place. Honestly a breath of fresh air after dealing with other letting agencies and agents, who don’t answer or return calls, leave you in the dark and anxious about finding a place, or sometimes just outright behave appallingly.

Ana · 14 June 2023

★★★★★ 5/5

Google

It was the first time I was leaving my family home and relocating to a new City, Folio London have been great with the whole process- from viewing to signing contracts and the time during my tenancy. In particular, my property manager, Sharon Taylor, has been nothing short of amazing- always on hand, answering any questions and has been extremely helpful (especially the first week of my move in). It's been a pleasure renting with Folio and Sharon is an asset to the business. I have recommended Folio to many friends as I cannot fault its service.

Hasan · 14 June 2023

★★★★★ 5/5

Google

Trying to finalize a property to rent has been difficult but that was until I met Adam. He has been very patient and supportive. Right from the property viewing to the check-in, he ensured that the complete process was smooth and hassle-free. Our property manager - Catherine has been very helpful. She is empathetic, quick to respond and ensures that any issue raised is fixed in a timely and professional manner. The property is well maintained by Folio London and the moving in experience has been great.

Ben · 14 June 2023

★★★★★ 5/5

Google

About Folio London Ltd: My friend & I rented one of Folio's flats in a new build development residential complex in Stratford, London and this has been indeed the best property we ever rented in the UK! Renting a 2-bed flat with Folio gave us the comfort of feeling like home without making an effort, the property was end-to-end furnished according to up most fashionable interior design trends and all the furniture was high quality & sustainable. The flat was as well very well maintained and corresponding to the BTR standards, very cosy because of the spacious rooms, full of light, French windows, amazing top floor view, huge balcony, build in appliances, fitted bathrooms, memory foam mattresses & luxury bed frames, build it wardrobes and a lot of space for storage. Templar House flats owed by Folio Ltd are the best one in town for what they must offer & beyond, both for renters & buyers! About Sharon: I would like to personally thank & recommend Sharon Taylor who was our property managed for 1,6 years. For the time being Sharon possessed up most professionalism in liaising with us as tenants, she was as well extremely quick to pick up the phone, support our matters and remain very professional yet kind & friendly. We met Sharon upon end-to-end check out inspection and the appreciation was mutual for both ends. She also handled matters while being abroad during her outside of work hours and we could not thank her enough for all her kindness. Sharon Taylor is the type of manager that would never bother a tenant while they are occupying a property and would be respectful towards a person's personal space! She was as well brilliant with recommendations & writing references at the end. Thank you, Sharon, whoever has you, is indeed in safe hands! You are a gem to Folio London! Keep up the good work, Folio & Thank you for a great year! Thanking the wider team as well, whereas different team members were supporting us for the duration of the tenancy! #FolioLondon #BTR #TemplarHouse

Niya · 14 June 2023

★★★★★ 5/5

Google

We lived in on of the properties at Chelmsford. From onboarding to vacating everything was such a smooth process. The entire team has been so approachable and efficient. The property and the amenities were top notch. A special mention to our property manager Agata Sungaila, she was very attentive and very approachable. She was very quick at problem solving and always got the best outcome to any problem. Thank you for a wonderful experience.

Karishma · 16 October 2025

★★★★★ 1/5

Google

Residents of the Bakersfield building are suffering because the elevators keep breaking down, and Folio is doing nothing effective to fix it. They repair it, and just a few hours later it stops working again. Several residents have even been trapped inside the lifts. It’s unacceptable and shows a complete lack of respect and care for mothers, children, elderly people, workers, and those with disabilities living on the 8th floor. We deserve better!

ELAINE · 16 October 2025

★★★★★ 5/5

Google

From the moment I met Kornelia, I knew I was in good hands. She just got the kind of home I was dreaming of, like she could see the vision I had in my heart before I even fully expressed it. What followed was truly a sun selling experience. Kornelia’s attention to detail, her dedication, and the genuine care she puts into her work is something rare. She made the entire process feel easy and completely stress-free, which is no small feat when house hunting! She’s not just an agent, she’s the kind of professional you dream of working with. Thanks to her, I’m now living in my dream apartment, and I couldn’t be more grateful. Thank you, Kornelia, for everything.

Jemima · 16 July 2025

★★★★★ 4/5

Google

Jekabs was amazing during the process of securing the house and handled all the details and documentation professionally. He was always in contact of something was needed. Folio have been well represented and I can recommend them whole heartedly.

S · 16 April 2025