Folio London reviews

★★★★★ 5/5

Google

Wendy was absolutely incredible in helping me finalise on my apartment. She was so informative quick to respond and assist. I felt very supported and confident every step of the process. 11/10 would recommend Wendy at Folio London!

Chanel · 11 September 2026

★★★★★ 2/5

Google

Folio changed since 6 years I'm renting. The service in our estate has seen much better. 3 property manager in the past 4 years. We have 3 recycling bins only for nearly 200 flats, collected twice a week. Public lights are missing too. Overall a company that once upon a time used to be social. EDIT - October 2025 Living under Folio London’s management has been a constant source of frustration. The way they run the estate feels careless and unresponsive. Basic issues like repairs, maintenance, and communication are either ignored or dragged out for months. Tenants are rarely updated, and when we do get a reply it’s often vague or dismissive. It feels like Folio prioritises collecting rent and charges rather than looking after the residents or the estate itself. Things that should be simple, like ensuring safety, resolving service charge disputes, or maintaining communal areas, turn into endless back-and-forth with no real solution. If you want a landlord who genuinely cares about residents and the community, Folio London is sadly not it. If you ask why I stay in the poorly maintained flat, location is convenient ONLY.

Thomas · 16 October 2025

★★★★★ 5/5

Google

excellent property manager! Our property manager Agata has been amazing, responding to queries promptly and in a very cooperative way. She has always been very willing to help. Her support has been a major reason why our daughter enjoyed her 2 years at Norman Court, Chelmsford so much. Thank you Agata

Christina · 11 June 2026

★★★★★ 5/5

Trustpilot

Great support from Catherine

I’ve had a consistently great experience with Catherine as my property manager. Most recently, she arranged for the mould in my flat to be dealt with quickly and efficiently, and also sorted out a broken basin tap that needed replacing. Everything was handled without any issues or delays, which made the whole process stress-free.

Sherif · 21 April 2026

★★★★★ 5/5

Trustpilot

excellent property manager!

excellent property manager! Our property manager Agata has been amazing, responding to queries promptly and in a very cooperative way. She has always been very willing to help. Her support has been a major reason why our daughter enjoyed her 2 years at Norman Court, Chelmsford so much. Thank you Agata

Christina · 12 May 2026

★★★★★ 5/5

Trustpilot

Review

Antonia was very helpful and precise with all the required information. She made sure every important point was clearly communicated, and I’m very happy with the service I received.

Mubarak · 7 October 2026

★★★★★ 1/5

Google

We were assured the flat would be professionally cleaned before we moved in and when we got there it was covered in filth. This seems like it might be a regular occurrence as our friends in the building had the same experience with Folio. Our Property manager is Lackadaisical, unprofessional and generally unpleasant to deal with. We’ve been chasing her for a rebate she assured us of for 5 months now! Each time we call she acts like she doesn’t know who we are. Everyone I’ve spoken to who has her as their property manager has the same feedback.

Ebi · 11 September 2026

★★★★★ 1/5

Trustpilot

Downgrade from 5* to 1* or zero

While I have given 5* reviews in past, this time it deserves 1* or below -both on Staff and their contractors. The critical issues/repairs raised are often responded after >3-4 reminders to current property manager and then unlike before, the and management of contractors is pathetic. Last week the contractor did not show up on 1st scheduled visit, citing a lame excuse, and then on 2nd scheduled visit, claimed 'no was home' and when I called their bluff, they were inaccessible even though the appointment window had another 75 mts left! Tenants keep taking time off from work, waiting for contractors, but contractors do not show up and Folio blames tenants and expects them to keep taking time off.

BSP · 31 August 2026

★★★★★ 5/5

Google

We had a great experience with Folio. From the initial apartment viewing to finalising the paperwork, everything was handled smoothly and professionally. Our agent, Kornelia, was a pleasure to work with, friendly, responsive, and always straightforward. She addressed all our questions promptly and helped make the entire process stress-free. After moving in, any property issues we raised were quickly resolved. We're really enjoying our new home and would highly recommend Folio, especially Kornelia, to anyone looking for a new place.

Beyond · 16 July 2025

★★★★★ 5/5

Trustpilot

Francis was on hand the entire process…

Francis was on hand the entire process and lead me through renting my own property very clearly. He was at the end of the phone for any assistance at all times and ensured everything ran smoothly - can’t thank him enough!

Lana · 11 June 2026

★★★★★ 1/5

Google

DO NOT MOVE INTO A PROPERTY OWNED/MANAGED BY Folio. We lived in the Thurlow Street building and frankly it is not safe, they refuse to have any sort of security guard or concierge despite packages being stolen constantly, nuisance people in the building, items from MOP left in the entrance - all whilst each apartment is £2000+ PCM. Any issues with the building go completely unaddressed and unresolved. Building wide issues with £200+ PCM water bills, lifts breaking down, fire alarms sounding at all hours and are all left for residents to try and resolve. Mark Hanley specifically is absolutely useless, he is unhelpful and dismissive. To top the whole thing off, when you move out they will stick an abundance of unsubstantiated charges on you, claiming damages and trying to withhold your deposit. They are an immoral company

Lucy · 11 August 2026

★★★★★ 5/5

Google

Charlotte was really helpful, transparent and straightforward. She helped me get a property much nicer I was expecting and was super efficient with the whole process. 11/10

Mr · 11 September 2026

★★★★★ 5/5

Google

Incredible service from both Francis and Antonia, made the whole moving process so smooth and easy. They were so helpful with all our questions and were incredibly responsive; in comparison to all the other agencies we spoke to who were an absolute nightmare to track down and communicate with, I cannot find a single fault with Folio. Huge thank you to you both for helping us find the perfect home for us!

Nadia · 27 September 2026

★★★★★ 5/5

Trustpilot

Highly Recommend!

Incredible service from both Francis and Antonia, made the whole moving process so smooth and easy. They were so helpful with all our questions and were incredibly responsive; in comparison to all the other agencies we spoke to who were an absolute nightmare to track down and communicate with, I cannot find a single fault with Folio. Huge thank you to you both for helping us find the perfect home for us!

Nadia · 24 September 2026

★★★★★ 5/5

Google

I would like to thank Agata from Folio London for her outstanding support. She was always polite, approachable, and quick to respond to any concerns. Her professionalism and clear communication made the tenancy process easy and well-organized. It’s reassuring to deal with someone who is efficient and genuinely helpful. Highly recommended!

Akshay · 16 March 2026

★★★★★ 5/5

Google

Aimee and Charlotte were extremely helpful with our move in. The apartment was delivered in a very good condition, all recommendations were taken into consideration!

George · 11 September 2026

★★★★★ 5/5

Trustpilot

Quickest and Smoothest Move of my Life

Our lettings negotiator Wendy was amazing, all our queries were dealt with quickly and we felt supported throughout, it felt like she was on our side and wanted us to get the property set up almost as much as we did.

Paul · 30 April 2026

★★★★★ 5/5

Google

The whole experience was seamless, smooth and fast. Communication was the best I’ve ever seen, genuinely. Antonia was absolutely fab. I can’t recommend her and Folio enough. Stars, all of you. Thank you so much.

Mayur · 11 June 2026

★★★★★ 5/5

Trustpilot

Rumon Miah- made the process so easy…

Rumon Miah- made the process so easy and stress free , absolutely incredible speed to responses . From viewing to confirming the place it took us less then 24hr. Remon worked overtime and kept me updated throughout the whole process, really appreciate his support especially that we had a very short window and needed to find a place urgently. Great service, fantastic team . Thank you

Denis · 2 October 2026

★★★★★ 5/5

Google

Francis has been super helpful with the process of moving into our first flat! He’s been proactive and communicative through the whole process. Definitely recommend him

Nicola · 11 August 2026

★★★★★ 5/5

Google

I’ve had a great experience with Folio London so far! Even though I haven’t moved in yet, the entire process has been smooth and efficient. A special thanks to Jekabs, who has been incredibly helpful and responsive throughout. He answered all my questions and made sure everything was handled quickly and professionally. The paperwork was a breeze thanks to his guidance. I’m excited to move in soon, and based on my experience so far, I have full confidence that Folio London will continue to provide excellent service. Highly recommended!

Koti · 16 April 2025

★★★★★ 5/5

Google

Folio London has been great to work with. I have rented with them for six months now. Francis provided excellent assistance in securing the flat. The process of signing the lease and completing reference checks was seamless and entirely online. Francis was brilliant, and I felt respected as a client. After moving in, Cindy, our property manager, gave my family and me great support. She is responsive, detail-oriented, and quick to take action. We don't worry about anything because Cindy is just a few email clicks away. She helps with our needs and provides clear guidelines to keep the property safe. Folio is a great company with a solid infrastructure and an awesome team! That's why their properties are always fully rented.

Vicki · 16 April 2025

★★★★★ 5/5

Google

I’ve had the pleasure of working with Raidah for the past five years, during which she has successfully moved me to two different properties. Her dedication and professionalism are the reason I’ve remained with Folio all this time. Raidah truly listens to my needs and always goes the extra mile to ensure I find the perfect place. Her market knowledge, responsiveness, and attention to detail have made every move seamless and stress-free. It’s because of her exceptional service that I continue to trust Folio for my housing needs. I highly recommend Raidah to anyone looking for a reliable and dedicated agent!

Dayo · 16 April 2025

★★★★★ 5/5

Google

I had an outstanding experience with Amy and the Folio team. From the very first conversation to moving into my new home, the entire process was smooth, professional, and stress-free. She was always prompt in responding to my queries, provided clear and detailed information, and went above and beyond to ensure everything was in place. Her friendly and helpful approach made the whole experience enjoyable, and I felt well-supported throughout. I would highly recommend to anyone looking for a reliable, efficient, and personable letting agent. Thank you Amy again for making the process so easy!

Louise · 16 April 2025