Folio London reviews

★★★★★ 5/5

Trustpilot

Antonia has been super helpful…

Antonia has been super helpful throughout the entire process. She’s been responsive, reassuring, and generally made the experience low stress.

Rees · 2 June 2026

★★★★★ 5/5

Google

Kornelia has been fantastic throughout the entire process, from viewing to signing of tenancies and associated documents. Her professionalism, courtesy and attention to detail is second to none, and has put me at ease throughout the often stressful process of securing a rental. I wouldn’t hesitate to work with her again, and strongly recommended her services to anyone looking for an apartment with Folio

Samuel · 16 April 2025

★★★★★ 1/5

Trustpilot

Avoid: Extremely Unprofessional

Extremely unprofessional and, in my experience, dishonest letting agency. Folio retained my holding deposit despite me being transparent about my employment contract before referencing and offering a UK guarantor, whose details they even requested. It felt as though they were looking for any excuse to retain my money rather than resolve the situation fairly. Their professionalism was equally disappointing. I cancelled work to attend a viewing they had arranged, only for them to cancel just 10 minutes beforehand. Despite repeated attempts to resolve matters amicably, Folio refused to reconsider its decision or refund my deposit. Extremely disappointing experience. I would strongly advise prospective tenants to be cautious before handing over any money to Folio.

Misbah · 10 October 2026

★★★★★ 5/5

Google

I've changed houses several times in London, and I'd say Folio was the best experience I've had; they're a very competent firm. I will continue to suggest this company. I'd like to thank Nabil Gamhouen for his help in finding a flat in Harrow-on-the-Hill/Marchants Apartments. He was a really kind and honest guy who did all of the necessary paperwork quickly and efficiently, he is a very professional guy. And Cindy Anderson, who always responds quickly and resolves any issues. Excellent team and company.

123brhoom · 18 August 2024

★★★★★ 5/5

Trustpilot

I had a really smooth experience

I had a really smooth experience, and my letting agent, Rumon Miah, was absolutely great. He was so patient with me and was always available to answer all my questions with timely response. I was looking for a place for a long time, and he was able to help me secure my flat! 10/10!!

Alexis · 28 August 2026

★★★★★ 4/5

Trustpilot

So far very good!

So far so good! We had some minor issue with the referencing process that were a little stressful and could have been avoided. However that was a 3rd party issue, and our lettings negotiator Amy was really very helpful and attentive. Always quick to reply to an email, and really helped us with any issues that arose. One of the most attentive lettings agent we have dealt with. We have not been in the property long, but so far our experience has been very good, and swift responses. We hope the level of service continues for the duration of our tenancy.

Kate · 1 August 2024

★★★★★ 5/5

Google

Wendy was a great help fast and reliable.

Kevyn · 11 August 2026

★★★★★ 5/5

Trustpilot

Super Responsive

Wendy was super responsive and made the process a breeze. We went from visit to lease signed in less than 3 days.

Rafael · 30 April 2026

★★★★★ 5/5

Trustpilot

Wendy was a great help fast and…

Wendy was a great help fast and reliable.

Kevyn · 7 August 2026

★★★★★ 5/5

Trustpilot

Charlotte was great throughout the…

Charlotte was great throughout the process. She made us feel comfortable and guided us with no problems.

Adhnan · 3 June 2026

★★★★★ 5/5

Google

We've just finished a year of renting from folio and the experience has been nothing short of seamless. I think its due to our brilliant property manager (Agata Sungaila). Whenever there was anything a miss or we needed to be kept in the loop with something Agata was on it. We had great peace of mind staying at a Folio Property.

Abu-Hurairah · 16 April 2025

★★★★★ 5/5

Trustpilot

Delight Rental Experience

I recently had the pleasure of taking apartment on rent through Folio, and I must say, the experience exceeded my expectations thanks to the outstanding service provided by Kornelia, the letting agent, and Mer, the manager. From start to finish, their professionalism, dedication, and genuine care for their clients shone through every interaction.From the initial inquiry, Kornelia was incredibly responsive and attentive. She patiently listened to my requirements and preferences, ensuring that the options presented were aligned with what I was looking for. Her deep knowledge of the properties and the local area was evident, as she provided valuable insights that helped me make an informed decision.The viewing process was seamless and well-organized. Kornelia arranged multiple viewings, accommodating my busy schedule, and each time she was punctual and prepared. Her warm and friendly demeanor made the entire experience enjoyable, and she took the time to address all my questions and concerns thoroughly.The support didn’t stop once the paperwork was signed. Kornelia and Mer continued to be available for any follow-up questions or issues, demonstrating their commitment to providing top-notch customer service. Their proactive approach and willingness to go the extra mile truly set them apart.I highly appreciate the efforts and support from the entire Folio team. Renting an apartment can often be a stressful experience, but Kornelia and Mer turned it into a delightful and smooth journey. I wholeheartedly recommend Folio to anyone looking for a hassle-free and enjoyable rental experience. Their dedication to customer satisfaction is truly commendable.

WE · 13 July 2024

★★★★★ 1/5

Google

Unfortunately, my experience with this company has been extremely frustrating. For more than six months, I have been chasing them to resolve multiple maintenance issues in the property. I have emailed and called several times and was repeatedly promised that the problems would be fixed, but nothing has been done. The unresolved issues include faulty bathroom plumbing, a malfunctioning oven, a mice infestation, and damaged kitchen cupboards. Despite this, rent payments are still expected without any delay, while basic living issues are ignored. This company shows poor customer service, weak property management, and no urgency when it comes to tenant well-being. I would advise others to be cautious before renting through them.

IULIIA · 16 January 2026

★★★★★ 5/5

Google

Lived at my property for over 5+ years with folio. It has been amazing. Catherine my property manager has been nothing short of a blessing as a property manager. During a time when life felt overwhelming, her kindness, patience, and genuine compassion meant more to me than words can fully express. She didn’t just manage a property, she showed humanity, understanding, and care when it was truly needed. Catherine listens. She reassures. She follows through. Every interaction made me feel respected, supported, and never like “just another tenant.” Her communication is thoughtful, her actions are reliable, and her heart is clearly in what she does. In a role where empathy can be rare, Catherine stands out in the most beautiful way. I will always be grateful for the way she handled things with such warmth and dignity and that is something I will never forget. I would highly recommend folio to every family member and if everyone can have a property manager like Catherine, then they’ve won at life!

Ruweyda · 16 January 2026

★★★★★ 5/5

Trustpilot

Wonderful staff and service

Charlie was very helpful and promptly replied to all my questions and made the process super smooth and fast!

Eman · 29 April 2026

★★★★★ 4/5

Google

Francis is a great agent. Easy to talk to.

Dave · 11 July 2026

★★★★★ 5/5

Google

My experience with Folio London, and with Agata in particular, has been nothing but a pleasure. My residency has been smooth and easy to manage, with any issues handled promptly and efficiently. Agata’s positive attitude, quick response time, and consistently courteous and helpful manner have made the entire process genuinely lovely. As with any building management, occasional issues do arise, but Agata’s professionalism has ensured they were always resolved effortlessly. I would highly recommend Folio London.

Ashleigh · 16 February 2026

★★★★★ 5/5

Google

I had the pleasure of meeting and being smoothly transitioned into my new apartment with Raidah from Folio! I’ve been very happy with the communication and I’m looking forward to my tenancy with Folio thanks to Raidah’s proactive work ethic to have the process move as fast as possible to begin the next chapter of my life!

Mark · 16 April 2025

★★★★★ 5/5

Google

I have been a tenant at Folio for over a year and really enjoyed the flat and the service provided. The customer service is also really quick to respond and very helpful especially Cindy Anderson who has been supporting me with various requests. Strongly recommend for anyone looking for a well organized service and new flat.

Kinga · 16 April 2025

★★★★★ 5/5

Trustpilot

Great service

Charlie has been very helpful and very fast at responding to emails

Helena · 1 June 2026

★★★★★ 5/5

Trustpilot

slick, helpful, professional

Smooth process and Francis was super helpful guiding us through.

Ioan · 15 June 2026

★★★★★ 1/5

Google

If I could rate 0 stars I would. The absolute HORROR stories I have heard about this property management group. How can you not reply to your tenants after they try daily to contact you because there is literal SEWAGE leaking into their flat? A previous tenant still has access to their flat? How many times can you call a number or general service line or email before you actually respond? I beg, I BEG, you investigate Monique and ask what she’s actually doing employed under you because it seems like she needs help. I would literally run for the hills if I saw a property managed by this group. I pray legal action is taken against you.

Kim · 16 December 2025

★★★★★ 5/5

Google

I lived in a Folio property (Chelmsford) for nearly two years and had a genuinely great experience. The team was always responsive, and any repairs were handled quickly and professionally. When my washing machine broke, they replaced it within a few days, no fuss, no chasing. Their online portal made everything simple: clear bills, easy payment tracking, and even adding or removing parking was straightforward (with only a short wait each time). A special shout-out to Agata, who was consistently friendly, helpful, and an absolute pleasure to deal with. She really went above and beyond throughout my tenancy. Folio is lucky to have her, give her a raise! 😊 All in all, highly recommended.

Joe · 16 November 2025

★★★★★ 5/5

Google

We got Charlotte as agent and she is really friendly and helpful with all the questions we have and really quick responses as well. It has been a really pleasant experience and we were so lucky to have her

Chris · 11 September 2026