5/5
TrustpilotMy friend and I had a really nice stay…
My friend and I had a really nice stay here, nice house, nice location and Maryam was very helpful and always respond quickly.
Trusted Agent profile · London
Flex Living Ltd London reviews
★★★★★
384 reviews across 2 platforms
123 Buckingham Palace Road, London, SW1W 9SH
Flex Living Ltd's office in London, at 123 Buckingham Palace Road, is rated 3.7 out of 5 across 384 reviews on two platforms, including 52 Google reviews rated 2.8.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotPlace was good and close to train…
Place was good and close to train station. Only comment I have that doors were difficult to open, garden grass was overgrown, and place was very dusty.
5/5
TrustpilotI’ve immensely enjoyed my stay
I’ve immensely enjoyed my stay! The flat was spotless, with everything meticulously organised and cleaned to perfection.The location is perfect; easy access to shops, restaurants, and public transportation. It made exploring the city a breeze and I truly felt like I was able to experience the local culture in the best way possible.The host is friendly and responsive; from the moment I booked the flat, they were always quick to respond to any questions or concerns I had. They made sure I had all the information I needed for a smooth check-in and check out. Overall, my stay in this flat was a fantastic experience and I would highly recommend it to anyone looking for a comfortable and convenient place to stay. I will definitely be returning in the future!
1/5
TrustpilotAvoid this company at all costs
If I could give this company 0 stars I would but unfortunately it is not possible on this site. This company is completely unscrupulous and will attempt to extort money from you when you check out of their property. I had the bad luck of staying in a property listed by them on AirBnb with my 75 year old mother and 2 weeks after we checked out (and left a positive review after being pestered to do so), they fabricated that we had caused mattress damage (despite the mattress being dressed during our entire stay and therefore covered in a sheet) and attempted to extort £265 from me. Naturally I didn’t undress the bed and take photos of the mattress when I arrived, both sides I guess? A ridiculous situation which I fought and managed to avoid paying. Do not use them if you come across them on AirBnb or any other site. If you do ensure you take videos / photos of everything visible and covered!
1/5
TrustpilotI originally booked a different…
I originally booked a different location with Flex Living, however the night before flying out I still hadn't received my check in instructions, so I contacted Flex Living and initially they said they couldn't find my booking, then after awhile they came back and said they found the booking but had declined the booking (3 months ago and took my money though) but not sent any advise stating they declined it. They then said they had another apartment available in a different location that was same quality (like for like), this property was on Malvern Rd. We arrived late after travelling 27 hours, what greeted us was mould in the bedroom and bathroom, rat in the courtyard, front window open but can't be locked, unable to open any other window in apartment, mould on outdoor furniture in courtyard, stagnant water full of mosquitoes in courtyard, making courtyard unusable. Broken toilet roll holder, stained couches, mould on living room curtains, tv not working (cords unplugged and laying on floor , some broken). Further distance out from central London. The only clean thing was the linen. I contacted them straight away, and it took them 3 days to send someone out to cut out the mould growing in the wall of the bedroom and then filled it in with putty. When I asked for a partial refund due to totally unacceptable living conditions they refused. Overall awful conditions and very overpriced. Very Very Very disappointed in the experience.
5/5
TrustpilotI have stayed at multiple Flex Living…
I have stayed at multiple Flex Living locations and I can only say good things. The property’s are well kitted out and warm. They’ve had everything I’ve needed. And when I made the mistake of leaving my jacket and AirPods behind me at one location, Maya ver my kindly assisted me in getting it back. I’m very grateful for both the help of Maya and Natalia too.5 stars, will continue to use!
5/5
GoogleWe chose The Flex Living for our long family visit, and it exceeded our expectations! The flat was spacious, clean, and had all the amenities we needed to feel at home. The booking process was easy, and the staff was friendly and accommodating. The location was convenient, with shops and restaurants nearby. Overall, we had a wonderful experience and would highly recommend for anyone planning a long family visit.
1/5
TrustpilotIn my experience
In my experience, this accommodation was the worst I’ve ever stayed in. The initial location provided was different from the one given a week before check-in, causing significant disruption to my plans. The new location was a 20-minute walk away, and the check-in and check-out process was the worst of the worst. The key was located at a grocery store 20 minutes away from the accommodation, and the staff at the store were unfriendly. If you book this place, be prepared to carry heavy suitcases and luggage a long distance just to check-in and check-out.Additionally, during our stay, we were contacted multiple times with requests to visit for maintenance without any clear explanation. We declined as we didn’t feel any inconvenience, but despite this, we received further requests to visit for maintenance, which made our stay extremely uncomfortable.I’ve stayed at many accommodations, but in my experience, this was truly the worst.
1/5
Trustpilotwe used three of there properties at…
we used three of there properties at different addresses not knowing they were all part of the same group. They were advertised (falsely) on Bookings.com. all properties were not as descibed which they blamed on booking/com saying they had to follow what they said. A pair of air beds/lilos are NOT a sofa bed no matter how many times the customer service rep told me they were luxury! The mice are NOT advertised...that was in two of the properties and nothing done about it no matter how many times i rang! No mention of ants and maggots in their advert neither. all reported and nothing done. Free wifi....thats if they had a modem that worked. Tv in every room..thats if they had a signal. Again all falsely advertised and nothing done about any of it. They did offer to move two of the guys to a different hotel 40 min away and wanted us to pay full price with no refund on existing booking. Dont get me started on customer service. i think iv narrowed that down to two ladies and a man and no communication or note taking between them. Absolutely horrendous company and plan to take this further.
1/5
TrustpilotScammers
I rented the Westbourne Park Collection (5C Hormead Road) for 4 months because I took a short course in London.The location of the flat was great for me and I was initially quite satisfied with things.But on the end of the second month, as problems start appearing, I reached out to get solutions from a customer service that gaslights me. I will detail every unappetising complaints.1. A friend of mine was coming over to stay with me and I asked them for the spare keys. It took them 2 days to reply and then the keys did not work and it took them 4 days to issue another key. My friend was only here for a week so most of the time she had to wait for me to go home to enter our flat.2. Another friend came from abroad and couldn’t get her keys and I asked FlexLiving, they said they would get back but then they never got back. My friend, ill, had to wait in the cold for two hours to wait for me to go back to open the door for her while FlexLiving was radio silent.3. The flat ran out of washing up liquids and kitchen towel. I asked them if they can refill it. They say it is currently being ordered and will arrive the next day, but the next week when I ask again, they say it’s not their burden to get these items and tenants have to buy on their own. That means they lied when they say it’s ordered and in process for delivery.4. Some lights were not working and I asked if they can change it. They said ‘we schedule it for tomorrow’ and then ghosted me for a few weeks. I’ve moved out and it’s still broken, which really made it hard for me to read around the dining table at night.5. The building was dirty, the hallways going to my flat was always filled with boxes and junk. The fallen leaves from autumn stayed all the way to spring. And guess what they replied when I asked it to be tidied? ‘It’s not our job but we will contact building management’. And of course they told nobody.6. They lie all the time and have no shame to tell you that ’we are understaffed’ while being so nagging when it comes to payments. A suggestion perhaps to allocate some people from finance to operations?7. When I told them that they had things to do, they copy my message and send it back to me. I do not understand the motivation to do it.Unresponsive, irresponsible, and unprofessional all the way. Renters, avoid them unless you are alright with not getting any service when you need it. Landlords, consider that they will make your properties have a bad reputation.Scammers.
5/5
TrustpilotSarah was incredibly helpful
Sarah was incredibly helpful. She was always available, assisted me with any questions I had, and provided detailed consultations. She effectively resolved my issues.
5/5
TrustpilotHydra apartment alger
A very pleasant experience in a modern flat. Located in a very nice area . Sofiane was very helpful and informative ensuring everything was taken care of
5/5
TrustpilotVacation in London
We made a reservation for a holiday in Londen. I had really good contact with Ralph and everything was fine. The accomodation with 3 bathrooms and 5 bedrooms was nice to have with 4 kids! We enjoyed our stay and will book again! Thank you for your service
5/5
TrustpilotLucas was very helpful he answered all…
Lucas was very helpful he answered all my questions and did help me with refund when booking made mistake thank you Lucas your best
1/5
TrustpilotAvoid these scammers at all costs.
1/5
GoogleI rented the Westbourne Park Collection (5C Hormead Road) for 4 months because I took a short course in London. The location of the flat was great for me and I was initially quite satisfied with things. But on the end of the second month, as problems start appearing, I reached out to get solutions from a customer service that gaslights me. I will detail every unappetising complaints. 1. A friend of mine was coming over to stay with me and I asked them for the spare keys. It took them 2 days to reply and then the keys did not work and it took them 4 days to issue another key. My friend was only here for a week so most of the time she had to wait for me to go home to enter our flat. 2. Another friend came from abroad and couldn’t get her keys and I asked FlexLiving, they said they would get back but then they never got back. My friend, ill, had to wait in the cold for two hours to wait for me to go back to open the door for her while FlexLiving was radio silent. 3. The flat ran out of washing up liquids and kitchen towel. I asked them if they can refill it. They say it is currently being ordered and will arrive the next day, but the next week when I ask again, they say it’s not their burden to get these items and tenants have to buy on their own. That means they lied when they say it’s ordered and in process for delivery. 4. Some lights were not working and I asked if they can change it. They said ‘we schedule it for tomorrow’ and then ghosted me for a few weeks. I’ve moved out and it’s still broken, which really made it hard for me to read around the dining table at night. 5. The building was dirty, the hallways going to my flat was always filled with boxes and junk. The fallen leaves from autumn stayed all the way to spring. And guess what they replied when I asked it to be tidied? ‘It’s not our job but we will contact building management’. And of course they told nobody. 6. They lie all the time and have no shame to tell you that ’we are understaffed’ while being so nagging when it comes to payments. A suggestion perhaps to allocate some people from finance to operations? 7. When I told them that they had things to do, they copy my message and send it back to me. I do not understand the motivation to do it. Unresponsive, irresponsible, and unprofessional all the way. Renters, avoid them unless you are alright with not getting any service when you need it. Landlords, consider that they will make your properties have a bad reputation. UPDATE: I’ve filed a complaint to the authorities and waiting to get back from them. Also exploring options for a lawsuit. Scammers.
5/5
TrustpilotHad a great experience with Djelel
Had a great experience with Djelel, the process was smooth and everything was as expected. Thanks again
1/5
TrustpilotThe demand £30k to get property back!
As a landlord they’re the worst company to deal with. Rude, Aggressive and the contracts are poorly worded so you will struggle to get your property back from them. They will demand £30k from you! Do NOT USE THEM
1/5
GoogleThis agency is a joke. We saw a property we loved on right move, sent a request and received an sms from Elza to tell us she sent me more details by email. I replied to her email within 10min, my partner sent her 2 emails in the following 2 days. She Never replied. A week after, I saw the property was still on right move so I sent another request, she called me this time and apologised for not answering last time because she was too busy.. she told me she will send me days options to visit the flat as soon as we will end the call. Guess what? She never did. I sent her a reminder the day after, and Elza Never replied. To this day I can see the property is still on the market. And it’s surprising for this type of place in this area of London. I’m wondering if her clients know she just ghost people. It makes me wonder how legit this agency is.
1/5
GoogleHorrible company. Slow customer service. Made an accidental booking and two minutes later asked for money back. They refused. They then gave me an option to stay in a different location. Knowing they had me in a bind. They up charge me me $400. Once at the flat, the entire place was a disaster. Compete mess from previous tenant. Never cleaned. Dishes in sink. Bed slept in. Crap everywhere. Tried to call this company? No answer. Tried to message them. No response. Crooks. Now I need to have my credit card company ge time my money back from this scam.
5/5
GoogleAs experienced landlord I had very bad experience in past letting trough the agency’s and directly with tenants. Flex Living finally gave me a peace of mind. I let my flat a year ago (they and I have not received a SINGLE call from them regarding the flat! We sign 3 years tenancy and no single payment has been delayed! So basically all i have to do is to hand them the keys of the property and they will take care of everything else , literally everything , including cleaning and maintenance. I visit property as I wanted to make sure everything is alright and I found it in even better condition than it was. They decorated the flat and even they furnished the property which will be left to me at the end of tenancy (i truly hope will never end ). Hard to believe I know but it’s reality!!! So dear landlords please do not hesitate and even think for the second as I promise you , you won’t regret! Thank you Flex Living 😘
5/5
TrustpilotThe apartment was in great location and…
The apartment was in great location and well equipped for a family of 5. Lamyae was very helpful during our stay and helped us with all our needs during our vacation
1/5
TrustpilotOne of the worst experiences I’ve ever…
One of the worst experiences I’ve ever had on a trip - highly recommend to find literally any other other place or agency. Our apartment had a string cigarette smell, dirty carpets throughout, ants in the bedroom, bathroom door was broken, the apartment door was broken and locked us in for almost 2 hours, the window broke and no one fixed it for a week (and then only because it almost fell off and became a safety hazard), fridge setting was broken and froze all our food, washing machine broke and we still have laundry in there that we had to leave behind, mold on curtains, and MORE. Customer service didn’t really provide solutions and now aren’t willing to compensate us. I’d suggest staying away from this company. It ruined our trip.
5/5
TrustpilotI had a great times with this place,the…
I had a great times with this place,the nearby has many good restaurants,so convenient,and thank you Sarah for helped me :)
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