Flex Living Ltd London reviews

★★★★★ 1/5

Trustpilot

Cold calling Role Disguised as an Entrepreneur Role

These guys put out a job post for an entrepreneur in residence position. I was happy to make the 10% cohort they say I qualified for. When I click on the link to complete the task so that i could get to the next stage, the task was cold calling and cold outreach to set appointments for the CEO. An EIR role is no where near that. You build a business and get support from the umbrella company while you handle the overarching growth and strategy not hit the phones. As an EIR I would hire someone to do that. How is that going to showcase my skillset as an entrepreneur? You guys are disappointing.

Ritz · 6 July 2026

★★★★★ 1/5

Trustpilot

Avoid at all cost with FlexLiving

Like many landlords here I shared similar experience to many other landlords. When the contract came to an end, The Flex living was unwilling to return my apartment as expected. There was a clause in the agreement - Rolling Contract (automatically renewal) that I believe was not made sufficiently clear at the time of signing, which led to a difficult and stressful process.

F · 21 July 2026

★★★★★ 1/5

Trustpilot

Terrible customer service

Very disappointing experience with Flex Living. We rented an apartment and had to contact the service desk multiple times due to obvious issues. Unfortunately, nothing was actually resolved. Most replies felt like generic, AI-generated responses that simply delayed the situation instead of fixing it. Problems were acknowledged but never properly handled, and only after the stay ended was a refund offered. Overall, poor service and lack of accountability. Stay away.

Henny · 22 February 2026

★★★★★ 1/5

Trustpilot

Serious concerns as a landlord

I rented properties to Flex Living Ltd and had a very concerning experience. Rent was unilaterally suspended, incorrect legal assertions were made, and pressure was applied to accept a rent holiday or 30k financial settlement. Despite my prompt efforts to resolve compliance issues, access was repeatedly delayed by their operations team. Communication was inconsistent and required escalation to solicitors and regulators. I strongly recommend landlords to think twice before dealing with this company.

Anonymous · 4 January 2026

★★★★★ 1/5

Trustpilot

Very disappointing experience with Flex

Very disappointing experience with Flex Living. We rented an apartment and had to contact the service desk multiple times due to obvious issues. Unfortunately, nothing was actually resolved. Most replies felt like generic, AI-generated responses that simply delayed the situation instead of fixing it. Problems were acknowledged but never properly handled, and only after the stay ended was a refund offered. Overall, poor service and lack of accountability. Stay away.

Thomas · 24 January 2026

★★★★★ 5/5

Trustpilot

I love this place

It was clean very comfortable beds 2 min walk to shops n restaurant! Great Jamaican restaurant just down the hill and 24/7 convenience store! The buses out front go straight to major underground stations! All the neighbors I met outside were so nice! I loved the convenience of the was a dryer and I loved the bathtub I have been traveling almost a month and most places all have just showers! Everything was great!!

Darlene · 12 December 2025

★★★★★ 1/5

Trustpilot

Dishonest and untrustworthy. Be warned

This company is dishonest and untrustworthy. It does not abide by any legal contract that is signed and fails to uphold its obligations. Property is damaged and they do not pay for the damage caused, instead expect the Landlord to pay despite admitting that it was their responsibility.

Yogihut · 28 April 2026

★★★★★ 1/5

Trustpilot

Horrible experience dealing with Flex Living

Very poor communication throughout. Rent was not paid on time, access to my own property was denied. Compliance issues (gas and electrical certificates) were not dealt with properly until repeatedly chased. Even after the lease expired, they refused to terminate the contract or hand the property back. Overall, stressful, unprofessional, and not a company I would recommend to any property owner.

Another · 8 January 2026

★★★★★ 5/5

Trustpilot

Booking in Algeria.

Just made a booking for an apartment for our upcoming trip to Algeria and the employees that helped me via Watsapp chat were brilliant. We needed to book to apartments one big one small in the same apartment block & they were able not only to guide us but also sent us the links directly which made it so easy to book & pay .will definitely be booking with them again & would recommend happily ☺️

Munna · 10 May 2024

★★★★★ 5/5

Trustpilot

The place is in a very central and very safe and lovely

The place is in a very central and very safe area of London. I stayed with my family and felt very comfortable. The house is enough for 2 adults and two kids. The furniture is in good condition, kitchenware is enough. I would like to thank especially Linda for kind and urgent help on little issues we met. I will choose exactly the same place on my next trip.

Zafer · 23 July 2024

★★★★★ 5/5

Trustpilot

Djalel the superstar

Un grand merci à Djalel pour son accueil et son professionnalisme. Djalel is a polite person, well behaved and helpful. You can call him anytime, he will be there for you to solve any issues you may have. Thank you Djalel, thank you very much.

Nourredine · 13 April 2026

★★★★★ 1/5

Trustpilot

My experience as a landlord with FlexLiving

My experience as a landlord with FlexLiving is that they are liars and cheats. In my case they promised to upgrade my flat in the first instance which is why they "needed" a month rent free at the start of the contract. The upgrade never happened. The contract has ended and they are refusing to return the property. I have returned home, from working abroad, and I cannot live in my flat. They have totally ignored lawyers letters saying they "never received" them. I know of another 16 landlords who are in dispute. You cannot trust FlexLiving in any way.

Jane · 6 July 2026

★★★★★ 5/5

Trustpilot

And the award for most helpful booking agent goes to...

Jonathan and his team rescued us when Hotels.com / Expedia left us on the street after not honouring our confirmed reservation. Jonathan went above and beyond the call of duty, opening an apartment for us that wasn't supposed to be available, providing a friendly ear when we were tired and frustrated after two hours of arguing with Hotels.com and even calling us in the evening to make sure we were well settled in. The apartment itself was just what we needed: well connected, fresh and clean, functional and surprisingly bright despite being in a basement. We would 100% trust Jonathan and Flex Living with our holiday plans in the future.

Pablo · 24 April 2025

★★★★★ 1/5

Trustpilot

Another disappointed landlord

I had the same problem as many other landlords. The Flex did not want to return my apartment once the contract was finished. They had included a hidden clause in the contract, be careful. I had to spend a lot of time and money on lawyers to finally get it back. The same people that were so nice before I signed the contract became really nasty once the contract was coming to an end and asked for a lot of money so I could get the apartment back. Please read all the landlord reviews before moving forward with them!

Martin · 29 June 2026

★★★★★ 5/5

Trustpilot

Great customer service

I experienced great customer service with The Flex. They were always very prompt when responding to my questions. The place I stayed at in east London was as described, clean, and well maintained. I would definitely use The Flex again when looking for a long-term stay in London.

Paul · 15 December 2025

★★★★★ 5/5

Trustpilot

Our experience with the Flex Living

Our experience with the Flex Living, flat in Richmond, was excellent. It was easy to book on-line. Lucus is a wonderful host, very helpful and quick to respond to any inquiry. The first floor flat is quaint, sunny, and a bit quirky. It has a wonderful location, with easy access to all ground transportation, many restaurants, and great shopping. After a busy day, we found it a pleasant space to relax and refresh. The apartment was properly appointed with the essentials required for our month-long stay. I do think a house binder would be a nice addition, filled with information about the flat and the Richmond area.

Gary · 17 October 2024

★★★★★ 5/5

Trustpilot

Wonderful Stay with Sarah!

Wonderful Stay with Sarah!I had an absolutely wonderful experience staying at Sarah’s place! From the moment I arrived, Sarah was incredibly welcoming and made sure I had everything I needed for a comfortable stay. The property itself was exactly as described, clean, stylish, and in a perfect location.What really stood out was the attention to detail. The cozy decor and cleanliness made the place feel like a true home away from home. Sarah also provided great local recommendations, which added a personal touch to my stay.The location was ideal, with easy access to public transport. It was just a short walk to the bus stop and Isleworth Station, with grocery stores conveniently nearby. Plus, there’s a direct bus to the High Street, making it super easy to explore the area.I couldn’t have asked for a better host or a more enjoyable experience. Highly recommend staying here, I’m already looking forward to my next visit!

Tazeen · 16 October 2024

★★★★★ 5/5

Trustpilot

Wonderful flat in prime location-…

The flat is located in a prime location in London, near two tube stations and within walking distance to many sights. The flat is clean, bright and airy and is relatively new. There is a nice view of London, especially at night. Wifi is good. Beds are comfortable and there is ample room for storage in the bedrooms. Blinds did not work in one of the bedrooms and couldn't be closed completely. There is a washing machine and drying rack for clothes. Kitchen is equipped for meal preparations and kitchen cleaning supplies and garbage bags are provided. The dishwater broke while we were there, and someone was sent to repair it promptly, but it couldn't be fixed during our stay. The bathroom has tricky water regulation in the shower, and water is very hot so it takes a little getting used to. Bring soap and shampoo. The entry key needs to be picked up and dropped off at a nearby site. Door entry with key requires a bit of practice. Communication with Lucas and Sarah was always prompt and courteous. I recommend staying at this flat and would not hesitate to return.

Christine · 1 October 2024

★★★★★ 5/5

Trustpilot

I stayed in Alger for 12 days in this…

I stayed in Alger for 12 days in this location, it was great the place is very clean and just the right size for my wife and I, Sofian was the agent who welcomed us, he is a very friendly guy, at first our the interest was not working but they took care of the problem. I highly recommend this spot because it’s right in the middle of the city and almost everything is like 5 to 15 minutes away

Moulaye · 28 September 2024

★★★★★ 3/5

Trustpilot

Great location, nice apartment but....

Great location, around Bermondsey, Tower bridge and London Bridge with many nice restaurants and places of interest to visit. Although, nearest tube station is 20mins walk away, buses are very regular. Nice airy apartment with all the basic necessities. Our agent, Jina was very helpful and quick to respond to requests via WhatsApp. However, I didn't like the creaky floor boards, unkept external areas outside the front entrance to the building and having to pay £40 for a spare set of keys. Also didn't like the £1,000 deposit against damages etc and possible penalty of £300 for late check out.

Wale · 9 September 2024

★★★★★ 5/5

Trustpilot

Great apartment - great experience

We rented an apartment in Hackney Wick for two weeks and we had a great experience. We travelled from Australia and Michael was truly amazing - answering all our questions and making sure we had all the information we needed for our stay. The apartment was clean, light and had amazing views from the 7th floor. It was close to public transport, shopping and a quick walk to beautiful Victoria Park. It absolutely lived up to our expectations and provided the perfect base for all of our London sight-seeing.

Jill · 8 September 2024

★★★★★ 5/5

Trustpilot

Dés notre arrivée

We arrived in Algiers on the 5th of September. What a wonderful surprise and great hospitality, thanks to Lokman! He is a very serious and professional man, who greeted us with a smile. His explanations were clear, direct, and very helpful.The apartment is spacious, extremely clean, and well-maintained, everything is impeccably organized. It’s also well-situated and easy to find, with the added bonus of on-site parking.Lokman’s hospitality gave us a sense of security, and we are having a fantastic stay in Algiers. I will certainly return to this apartment again and again.Everything is perfect, I have nothing negative to say!David

DavidTor · 7 September 2024

★★★★★ 1/5

Trustpilot

Avoid this company at all costs!

Avoid this company at all costs! We rented a house in London Raven's court area via this company (through Airbnb). The pictures and description showed a nice and modernly decorated property in high standard. The reality was a stark contrast. Flat was in very poor shape with old stains over the carpets, worn out bed mattress, broken and missing tiles in the floor kitchen and bathroom, but worst of all the flat was full of mold! After several hours of trying to get a solution from flex living they left us with no viable option and we had to find and pay a different flat in the vicinity (we tried to call them whole day till 7PM). After 3 days the company sent workers to the flat and aknowledged it is in bad shape which cannot be fixed timely and offered us flat 3 miles from the original one. We told them it's too far as we picked the original flat due to its location and their 'solution' came 3 days late. To this day the agency refuses us to pay back our rent claiming they offered us a replacement for the service they never delivered.

Petr · 27 August 2024

★★★★★ 5/5

Trustpilot

Lokman in Algiers has been an excellent…

Lokman in Algiers has been an excellent cohost during our stay. Lokman has been attentive, caring and very helpful. We had a mix up during check-in, Lokmane was able to sort it out quickly and gave us keys to a new unit. He’s made our stay even more enjoyable and comfortable. He was able to answer all of our questions and has been proactive in making sure we don’t need anything while staying here in Algiers. Thank you Lokman 🙏

Mohcen · 26 August 2024