Flex Living Ltd London reviews

★★★★★ 5/5

Trustpilot

I stayed at the Wandsworth for 2…

I stayed at the Wandsworth for 2 weeks.the place was amazing!CleanCozyComfortable There is a tesco and bakery a few steps away.public Transport is also very close. Lamyae is easy to communicate with and made sure I was happy. Recommend

Jade · 5 June 2024

★★★★★ 1/5

Trustpilot

A Total Disappointment - Nothing As Advertised!

I'm utterly appalled by the experience we've had with this company. Renting a place should provide you with a sense of comfort and security, but what we've experienced is the polar opposite.To begin with, the photos showcased an entirely different apartment. It's as if they intentionally misled us, making us believe we were getting a luxurious experience, only to pull the rug from beneath us upon arrival.The real horrors began once we settled in:There was NO heating. Imagine being in a cold apartment with no means to warm yourself up. It's beyond uncomfortable; it's downright cruel.The hot water was non-existent due to a faulty boiler. It's astounding how fundamental amenities like these were not ensured before letting out the place.What's worse, they took an agonizing FOUR days to attend to the boiler issue. Those days were torturous for us, feeling trapped in cold and discomfort.Despite all the glaring issues and their failure to provide a livable environment, they've refused to offer a refund. It feels like we are prisoners, trapped in an apartment we paid for but can't enjoy. And mind you, we booked this place for two weeks!Their lack of urgency, empathy, and basic customer service is shocking. Renters beware: think a hundred times before trusting this company. Save yourself the regret, frustration, and money.

YH · 19 October 2023

★★★★★ 5/5

Trustpilot

I stayed with this company twice

I stayed with this company twice, my experience was very positive. The self checkout was straight forward the gps location was very accurate communication was very good and every step of the the way.

Mahmoud · 23 September 2026

★★★★★ 5/5

Trustpilot

Exactly what was needed - clean and tidy flat in Elephant & Castle

I booked this very last minute due to issues with finding a hotel for work purposes. Filled in a brief pre-checkin questionnaire and most of the instructions I needed then followed very quickly. The code for the key box didn't auto send but I emailed the team and had a response within about half an hour so no issues getting in. The flat was spacious and comfortable and had been fairly recently renovated. Lots of plug sockets etc too. Team got in touch with me during the stay to check all was okay and the security deposit was released nice and quickly from the pending charge on my account on check out. Would happily stay here again!

Alex · 25 September 2025

★★★★★ 5/5

Google

After exploring the UK, I settled into FlexLiving in London for a few weeks to really get a sense of the city vibe. Surprisingly, it blew me away! The apartment was top-notch, and they had everything I needed. This convinced me that London was the place for me to put down roots. The decision feels real now, thanks to my experience here. Can't wait to book with FlexLiving again soon!

Vanessa · 25 April 2024

★★★★★ 5/5

Google

The location was fantastic, with Hammersmith just a short 5 min walk away respectively, making it easy to explore London. There were plenty of great food options nearby, including an amazing Greek restaurant. The apartment was incredibly comfortable and well-designed, with a lovely balcony that allowed me to people-watch while enjoying a cup of coffee. The team at Flex Living was exceptional, always ready to provide assistance whenever needed, including with proof of tenancy and check-in/out processes. Overall, I would highly recommend Flex Living and would definitely stay here again if I find myself back in London. Thanks for an amazing stay!

Meftah · 25 August 2023

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY

AVOID THIS COMPANY. We stayed in the apartment in Birmingham in May for less than an hour and then booked into a hotel. The property bore no resemblance to the pictures published on Booking.com, there was an unpleasant musty smell and did not have the appearance of being cleaned at all. There was food left in the fridge, one of the dining room chairs was broken, and there was no cutlery. This was very upsetting for us because we chose this apartment (or the one we saw on the website, at least!) very carefully as we had a series of important meetings. We currently live overseas and the last thing we wanted when we arrived after a long flight was to be greeted with these problems. Of all of them, it was the lack of cutlery that posed the most immediate problem because we were self-catering, and entertaining guests. I had a conversation with a Flex Living representative on WhatsApp and he intimated it would be a couple of days before this problem could be addressed, and there was no possibility of a refund if we chose to leave. In the end, we had no choice but to leave given the importance of our meetings, as we had to be comfortable in our surroundings. I called the WhatsApp number a few days later to ask about the return of the keys and shared our story with the lady who answered who was based in London, not Birmingham. She expressed her surprise at what had happened, saying she would follow up to see if we could be compensated in some way. Disappointingly we have not received any further communication from them despite sending 3 emails.

Jeremy · 16 August 2023

★★★★★ 5/5

Trustpilot

Happy landlord here: no problems with renting through Flex Living

My flat has been rented through Flex Living for close to three years now. To date, I've not had any issues with them. The team took care of minor repairs and furnishing the apartment and did so quickly and efficiently, more efficiently than I would have been able to do so by myself. Rent has been paid on time. They've responded quickly when asked to remind the tenants to follow the building rules (and no further complaints after that). Happy to recommend them to others.

Dominique · 2 August 2023

★★★★★ 5/5

Trustpilot

Good value for money, good communication, good, easy add-ons

Good value for money. Easy to book. I loved that you could book add-ons like extra mattresses, early check in/late check out, extra sets of keys, etc. Responsive company, quick on WhatsApp. We had a plumbing issue arise while staying in one of their flats and it was sorted out in less than 4 hours, whereas when we’ve had similar issues arise with other rental companies, it has taken a few days to get things fixed. We liked these guys a lot!

Liz · 25 August 2025

★★★★★ 5/5

Trustpilot

In-person check-in Farouk

Our in-person check-in was Farouk: A responsible staff! The fact that Farouk contacted us at the exact time of our arrival first before we could even do so, and was willing to wait for us throughout whilst texting us to see how we were doing at the airport through the two hours, gave us the assurance that he is there ready to receive us and that we should be in good hands. By the time we arrived the premise, he was just there all ready to carry up our heavy luggages. Moreover, communication flow was smooth sailing. Even though he had done his job, he is continually responsive to us via our phone correspondence.

Jookah · 24 August 2025

★★★★★ 3/5

Trustpilot

Not the best experience

The check in expireance was awful, we were told it's a self check in available at any time, and ended up waiting for the key on the street from 3 am till 7 am with 2 children. They have compensated us dor the first night and the money we paid for the taxi while we were looking for the key and made a promise to make the needed changes in the future, hope everyone will have a good stay and good business

Inna · 31 May 2024

★★★★★ 5/5

Trustpilot

Flex living Algeria

We booked as a family of 7 and rented 2 deeper apartments. The other of the 2 apartments was lovely, with a contemporary style, well equipped & was located on the ground floor . The second apartment however was on the sixth floor and the building doesn’t actually have a lift so it was a mission getting up and down so I’d advise it’s worth your while confirming at the point of booking which floor your apartment is on ( especially if you have health issues I.e asthma) . We did experience a few minor issues like light bulbs not working , flickering spotlights , no kettle & tv reception issues but it was all very quickly resolved simply by texting the flex living team on Watsapp . They sent round a gentleman named sofian who is an all rounder and was amazing !!! …. He fixed everything that needed fixing & also got us a new kettle & mugs . He was extremelyfriendly and couldn’tdo enough to help ensure our stay ran smoothly . He answered all the questions we had about the local culture & even sent us suggestions of places to eat . He made our stay memorable & offered us his number to call upon him at anytime we needed anything . Would definitely book again simply because of the warm hospitality & service he gave . He’san absolute assetto the company 👍👍👍👌👌👌❤️🥰

Munna · 29 May 2024

★★★★★ 4/5

Trustpilot

Bayswater Studio

Place of stay at Bayswater is clean and spacious enough for 2. Prompt responses by Lamyae, which was very much helpful. Toilet facilities could be better but otherwise, it is fine.

E · 2 June 2024

★★★★★ 5/5

Trustpilot

Great spacious apartment

Great spacious apartment. We spent almost 7 months and all our feedback and requests were delivered and fullfilled immediately. The customer services team did a great job as they were very competent and fullfilled our needs smoothly and efficiently. Even when i went back home, I had a query and they reponded very quickly.

Haifa · 30 March 2026

★★★★★ 1/5

Trustpilot

Extremely unamazing flat ( Amazing.. on Booking.com)…

I booked one of Flex Living flats in London via Booking.com from 18 to 29 July for a family of four including 2 children and left this review on Booking.com too. 1. The stated location was wrong and misleading. It was not West Heath Road next to Golders Hill Park ( part of Hampstead Heath) as stated on the Booking.com site but Llanvanor Road in Child's Hill next to Cricklewood. It is like you are promised a flat in front of Gare du Nord in Paris but get it at the back. We were told the exact address after paying the money. I would never rented this flat if I knew it as I know the area very well. 2. We wanted an early arrival and asked to waive the fee (£50) but it took a number of messages to the property and a long call to Booking.com till the property people said that we shall wait till 24 hours before our arrival. As you have already guessed nothing happened till another call from the door of the property when they finally agreed after "discussion with the team" 3. The back garden was undone, just bare soil, and the trunk of one tree was heavily painted in tar. No one warned us and there was no sign. Although there was a strong stench from it we could not believe that it was the tree in the garden till our little son reclined against the trunk when playing and completely ruined his top and I marred my trousers with it, both worth around £120-150. We did not report it then as we thought it was not worth it but when we did after we left we were told as it is too late. We sent photos but to no avail. 4. The flat was in the grind floor of the house where one would have 2 flats normally. This one has five. It could be fine if the sound insulation was done properly but it was not and we could hear all the sounds and each step on the stairs early morning and late at night. 5. Last but not the least. They charged us £60 for a white hand towel worth £5-7. We asked them to send us the price tags for the towel and/or use bleach when washing but nothing happened. In fact we used it to clean one of the radiators which was dirty upon our arrival. We just have to presume that they used it as an excuse to get the "waived" early arrival fee. In short. Bad, mismanaged, avoid this company Flex Living at all cost. I hope Booking.com takes better care of choosing the property and, at least, takes some effort to make sure that it's customers, long term in particular, are treated with respect.

Sole · 2 August 2025

★★★★★ 1/5

Trustpilot

Disappointed Stay

My daughters family were staying in there Wandsworth flats . I had to take my grandson to A and E with her as he got seriously scalded on the hot water . The shower you could not change . When we arrived to in load the freezer was dirty with food crumbs. The hall ways smelt of fried cooking curtains were missing loops so not fitted properly . I wouldn’t recommend this place to anyone. Plus they had taken all their money , know customer care what so ever ..

Nikki · 9 May 2024

★★★★★ 5/5

Trustpilot

My stay at London Bridge apartment was…

My stay at London Bridge apartment was amazing we faced teething issue but Linda made sure that thats is resolved in no time. Thank you Linda <3

Nadeem · 25 July 2024

★★★★★ 5/5

Trustpilot

I had the best time with my family…

I had the best time with my family here, the apartment is great and the team were always ready to assist. Thank you Layme for the help Will definitely come back

Olamide · 12 May 2024

★★★★★ 5/5

Trustpilot

Lokman has been brilliant

Lokman has been very helpful, he answered all our questions and help us a lot when there was an issue. He made sure we had everything we need.The appartment was very nice, clean and modern. Lokman has provided a very good service. We thank him very much and wish him all the very best.

Latifa · 18 September 2024

★★★★★ 5/5

Trustpilot

Lucas was beyond helpful

Lucas was beyond helpful, and answered all of our questions without issue. We had an amazing experience, as the apartment location, amenities and connecting transports allowed us to both explore London whilst also having London fields, and amazing weekend/Sunday markets only a 5/10 minute walk away. I absolutely would book again and recommend :)

Áine · 14 September 2024

★★★★★ 5/5

Trustpilot

Flex living is getting great and better all the time.

Flex living is getting great, better,and draws fantastic inspiration from different local culture and tradition.Offer a great and fine luxurious appartements from design to comfortable elegance living, also a great customer services from communication ,helps and a quick responding to our needs.Lokmane is one of the good exemple thats doing great job in algers.

A · 24 August 2024

★★★★★ 5/5

Trustpilot

Amazing place.

First of all, very seamless check in process. The location is amazing! Everything you need is right on the street. The apartment was very clean and very well organized. Very quiet as well with a great view. Would highly recommend as I will be staying again when I do return. Thanks Maya.

Kehinde · 18 September 2024

★★★★★ 5/5

Trustpilot

My first visit to London…

I’m preparing for my first visit to London and all I can say is that the hosts are absolutely magical! Especially Lucas! They are super responsive and very friendly. I feel very comfortable with all the instructions provided as everything was so clear and precise! I cannot wait to arrive!! 🥰

Diana · 21 September 2024

★★★★★ 5/5

Trustpilot

We stayed at the Algiers flat

We stayed at the Algiers flat, last year and had to come back this year because of how beautiful and clean the falt was, it was in a really nice quiet neighborhood with very friendly professional helpful staff especially Lokman and Sarah who were there anytime we needed them .

Lilia · 22 September 2024