Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
Google5 stars service especially to letting agent Christian Pengelly! Efficient in giving market overview & clients resolve. He has been a great help in letting out my flat whilst I was overseas and pregnant with twins! Made the whole process stress free for me. Couldn’t recommend him more!
Shannon · 31 July 2019
Agent replied
Dear Shannon, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleAs a landlord, I have been working with Chard for the last 9 years on multiple properties and they have been extremely professional in their services with good understanding of the market and the legal issues that are associated with it. Highly recommended to any landlord out there!
Hyder Sikafi.
Dean · 8 February 2017
Agent replied
Dear Mr Sikafi, Thank you for your review regarding your experience with our Brook Green office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. We pride ourselves on word of mouth recommendations so are very happy to hear that you would recommend our services to others. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
★★★★★ 5/5
GoogleWas a pleasure working with Herman and the rest of the team!
Josh · 3 March 2024
Agent replied · 24 March 2024
Dear Josh , Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleWonderful agents, very experienced, dynamic and dedicated to service individuals, thorough and persistent to achieve the best result, with a spirit of co-opration in every way possible prevalent at all times. A real pleasure to work with-Fletchers is The Team inspiring Trust for great results
Demos · 29 July 2019
Agent replied
Dear Demos, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleThe staff are extremely friendly, welcoming and can not do enough to help. They are all very profesional and very knowledgeable, I would definatly recomend Flethchers Brook Green!
Jordan · 2 December 2022
Agent replied · 30 July 2023
Dear Jordan, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Brook Green office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleTeam works hard and do what they say they will do. Thanks again!
Riaz · 25 December 2023
Agent replied · 24 March 2024
Dear Riaz, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleCaring, professional, hard working agents.
Would certainly use them again.
Elizabeth · 23 February 2024
Agent replied · 24 March 2024
Dear Elizabeth, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah, Customer Relations Team.
★★★★★ 5/5
GoogleFletchers have been very accommodating throughout the experience. Gaetano managed to get us a home that we adore and are very happy in. Highly recommended
Ryan · 1 January 2023
Agent replied · 30 July 2023
Dear Ryan, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleNikki and Christian have exceeded our expectations, they have been professional and most importantly understanding every step of the way. Superb communication , available when we need them, found us exactly what we were looking for. Need more agents like them.
Bilal · 10 March 2020
Agent replied
Dear Bilal, Thank you for taking the time in providing such lovely comments about Nikki & Christian in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI had a good customer experience with Fletchers. In particular, Christian and Paul have done a great job, communicated with me throughout the rental process. My flat is rented within 2 weeks. Great result.PositiveResponsiveness, Professionalism
King · 26 August 2021
Agent replied · 30 July 2023
Dear Nancy, Thank you for taking the time in providing such lovely comments about Christian and Paul in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleThey helped us a lot in finding a super family home in about 1 week. Thanks to experienced team leaders and friendly team we found the house we wanted. I can recommend it because they are reliable, experienced, patient and hardworking.
Onur · 29 July 2019
Agent replied
Dear Onur, We are very happy to hear that you found a family home through our Brook Green office. We pride ourselves on word of mouth recommendations. We are delighted to hear you would recommend our 5 star service to others. We would like to wish you the best in the future. Kind regards, Sam Farnan Customer Relations Administrator
★★★★★ 5/5
GoogleWe were provided a list of properties that matched our criteria and they also included an extra one which didn't. We ended up going for the extra one which we'd never seen hasn't been for Christian. Very pleased with the process
Guillem · 29 July 2019
Agent replied
Dear Mr Lompart, Thank you for taking the time to leave your fantastic review. We are very happy to hear that Christian and the Brook Green office achieved our aim of providing a five start service. We would like to wish you all of the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleWe've had a great experience working with this estates agents. Giles in particular has been great from the very first phone call right through to getting the keys. He has been very accommodating and helped us with everything we have needed!
Lauren · 29 July 2019
Agent replied
Dear Lauren, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 4/5
GoogleIt will be better if the agent can be more careful when doing the paperwork. But anyway, it is a great experience in the renting process, Anthony and his colleague Christian always response fast and sort out problems for me.
Sigrid · 13 August 2019
Agent replied
Dear Sigrid, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe are very happy with the agency Fletchers and its agents, especially with Nikki and Christian. Both worried about offering us what we were looking for and helped us at all times.
Thank you very much for everything guys!
Jessica · 25 October 2019
Agent replied
Dear Jessica, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleMoved into a new place courtesy Joshua Winton, who has been very supportive and patient with us throughout the laborious process of renting a flat - thank you for always picking up the phone and offering us guidance Joshua!
Pall · 3 October 2019
Agent replied
Dear Pall, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe had a brilliant experience with Fletchers. Best experience with an estate agents to date. Very friendly service, as stress-free as possible and approachable. Christian in particular was great, he was very responsive, friendly and helpful. Would 100% recommend.
Sean · 29 July 2019
Agent replied
Dear Sean, We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleBeautiful experience with Gaetano. He made us feel very comfortable in our viewing.
He was friendly and professional.
Great asset for the company.PositiveProfessionalism
Giada · 25 October 2022
Agent replied · 30 July 2023
Dear Giada, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Brook Green office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleProfessional! Helpful! and SUPER NICE! I couldn’t recommend Fletchers Brook Green enough- they really made my experience actually enjoyable! THANKS GUYS
BRENDAN · 1 January 2023
Agent replied · 30 July 2023
Dear Brendan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThank you very much Chris and Joshua ! You have been very helpful through the whole process , very professional and informative. I highly recommend Fletchers! Super fast and very responsive. Thank you again,
Alexandra
Alexandra · 30 July 2020
Agent replied
Dear Alexandra, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleFriendly, professional and thorough service from beginning to end from Christian who has been on top of everything and always helpful and honest. You couldn't ask for better!PositiveResponsiveness, Quality, Professionalism, Value
Jon · 20 June 2021
Agent replied · 19 June 2024
Dear Jon, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI had a good customer experience with Fletchers. In particular, Christian and Paul have done a great job, communicated with me throughout the rental process. My flat is rented within 2 weeks. Great result.
Nancy · 10 October 2020
Agent replied
Dear Nancy, Thank you for taking the time in providing such lovely comments about Christian and Paul in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleExcellent customer service. Super proactive and helpful in helping me manage the new tenant's move into my London apartment.
Julian · 1 January 2023
Agent replied · 30 July 2023
Dear Julian, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
★★★★★ 5/5
GoogleSpoke to narmin and she was really helpful, would use this agent again.
Mia · 31 May 2023
Agent replied · 30 July 2023
Dear Mia, Thank you for taking the time to leave a lovely review regarding Narmin. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
