Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI was very happy with the interactions I had with Fletchers. They were really professional and extremely reactive every step of the way.
They also made sure that the whole letting process was smooth and that my demands were satisfied
I highly recommend!PositiveResponsiveness, Professionalism
Romain · 20 June 2022
Agent replied · 19 June 2024
Dear Romain, thank you for your 5* Google review. We are thrilled to read that you have had a great experience with our Brook Green office and hope we can assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleRelocating to London can always be a stressful experience however Joshua at Fletchers Brook Green managed our new tenancy extremely professionally. He was always very quick to respond to any questions we had and acted in a polite, friendly and transparent way throughout.
David · 30 July 2022
Agent replied · 30 July 2023
Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAlex from Fletchers has been a great communicator and extremely helpful and reliable with the process of acquiring a home. Thank you!
Iulia · 17 March 2024
Agent replied · 19 June 2024
Dear Iulia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleChristian was great and helpful
Rosa · 11 August 2020
Agent replied
Dear Rosa, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleGreat service from Fletchers, specifically Jacob and Jack, thank you for everything over the past few months to help me get to the point of now owning a great first home, really happy with it and appreciate all your help.
Oliver · 3 October 2022
Agent replied · 30 July 2023
Dear Oliver, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleEmanuele Fiorini from Fletchers Brook Green, London branch did an excellent job in facilitating our flat purchase in London. She is a very good communicator and knows the business well.
Phuong · 13 August 2023
Agent replied · 27 August 2023
Dear Phuong, Thank you for your kind comments regarding Emanuele and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleNarmin was so delightful on the phone, would defo recommend this agent!
Hannaa · 28 September 2023
★★★★★ 5/5
GoogleAsad at Fletchers was extremely helpful and went the extra mile to help in every way, very grateful to have had such a lovely experience.
Tilly · 25 November 2023
Agent replied · 24 March 2024
Dear Tilly, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat service from both Herman and Jack. Highly recommended.
J · 24 September 2024
Agent replied · 24 October 2024
Dear J, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
★★★★★ 5/5
GoogleFletchers is highly professional and we were very impressed how smoothly and organised the moving process was. We haven’t experienced such professionalism and friendly attitude with other agencies before.
Sabrina · 6 August 2023
Agent replied · 27 August 2023
Dear Sabrina, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Fletchers, and do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
GoogleI booked a viewing for a flat. When I turned up and asked about rent again, Fletchers asked for more than what they were advertising the flat for.
Mou · 31 August 2023
Agent replied · 30 September 2023
Dear Mou, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email me on sarahtranter@customerrelationsteam.co.uk and we would be happy to look into this further. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI found a flat to rent through the Chard Brook Green office. Was very impressed with quality of service. Looking for a flat can be a stressful experience- particularly in London and more so when renting- but was glad to find Christian who I dealt with to be very helpful throughout the process. Would highly recommend.
Neil · 31 July 2017
Agent replied · 30 July 2023
Dear Neil
We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleI found a flat to rent through the Chard Brook Green office. Was very impressed with quality of service. Looking for a flat can be a stressful experience- particularly in London and more so when renting- but was glad to find Christian who I dealt with to be very helpful throughout the process. Would highly recommend.
Helius · 9 July 2017
Agent replied
Dear Neil
We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleCalled the office and a lovely girl called Narmin answered and was able to kindly help me with all my queries that I had. Will definitely use and recommend this agent in future!
Melanie · 2 March 2023
Agent replied · 30 July 2023
Dear Melanie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFantastic team, helped with the sale from beginning to end and gave great advice. Special thanks go to Emanuele and Jack who have done an amazing job!!
Anna · 20 August 2023
Agent replied · 27 August 2023
Dear Anna, Thank you for taking the time to leave a lovely review regarding Emanuele and Jack . Kind regards, Sarah Tranter, customer relations Team
★★★★★ 5/5
GoogleI have to shout out Alex who truly went above and beyond to secure our property. Its rare to find an agent who will go out of their way for you but Alex did! 100% recommend
Lucy · 3 October 2022
Agent replied · 30 July 2023
Dear Lucy, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAnthony Barnes at Fletchers Brook went above and beyond to find us a suitable apartment. By far the best agent I have dealt with (and I have dealt with many). Would highly recommend their service.
Michael · 29 July 2019
★★★★★ 5/5
GoogleTop class service, from down to earth but professional people. Joshua looked after me extremely well, and my experience with any other member of the team was really positive too. Couldn’t recommend them enough.
Fearghal · 2 December 2022
Agent replied · 30 July 2023
Dear Fearghal, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleEma worked incredibly hard to sell our flat and then support the chain through to completion.
Marc · 21 March 2024
Agent replied · 19 June 2024
Dear Marc, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleAs a landlord, I have been working with Chard for the last 9 years on multiple properties and they have been extremely professional in their services with good understanding of the market and the legal issues that are associated with it. Highly recommended to any landlord out there!
Hyder Sikafi.
Dean · 29 July 2019
Agent replied
Dear Mr Sikafi, Thank you for your review regarding your experience with our Brook Green office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. We pride ourselves on word of mouth recommendations so are very happy to hear that you would recommend our services to others. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
★★★★★ 5/5
GoogleHave nothing but good things to say about Fletchers. Josh and Christian are friendly and professional whilst also offering a lot of knowledge. They found our first flat which was perfect for what we were looking for and I look forward to working with them in the future.
Lauren · 25 March 2020
Agent replied · 24 March 2024
Dear Lauren, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleFound a satisfying flat with Joshua. He was always available for communication and made sure to accommodate our needs as tenants 😁 …
Nicolas · 16 September 2023
Agent replied · 30 September 2023
Dear Nicolas, We really appreciate you taking the time to leave such lovely comments about Joshua. They will be so pleased to read your 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleEm has worked really hard to sell my property in the current market and her efforts have finally made it happen. A huge thank you
Marta · 23 July 2023
Agent replied · 30 July 2023
Dear Marta, Em will be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Sarah Tranter, Customer Relations Team.
★★★★★ 5/5
GoogleHave nothing but good things to say about Fletchers. Josh and Christian are friendly and professional whilst also offering a lot of knowledge. They found our first flat which was perfect for what we were looking for and I look forward to working with them in the future.
Lauren · 11 December 2019
Agent replied
Dear Lauren, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
