Trusted Agent profile · London
★★★★★
1,220 reviews across 2 platforms
21 Battersea Square, London, SW11 3RA
First Union's office in London, at 21 Battersea Square, is rated 4.3 out of 5 across 1,220 reviews on two platforms, including 144 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. First Union Battersea hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGergana an excellent agent guide me…
Gergana an excellent agent guide me through every process. I appreciate thank you Gergana and portico for approval into renting one of your apartment.Sincerely Nadata Burnett
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFantastic client care from Camden…
Fantastic client care from Camden branch - Ieva Sarkovska and Salman Peerally are both fantastic.
Dear Anon We greatly appreciate your 5-star review and the time you took to share your experience with Leva and Salman. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotKailene Grey was absolutely lovely and…
Kailene Grey was absolutely lovely and thoroughly professional. She answered all questions and was willing to provide any additional requested information. I'd highly recommend her as a broker.
Dear MichaelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotThis company is irrensponsible to its…
This company is irrensponsible to its customers ,because they take money on the holding deposit after which you send a contract by e-mail such as that you can move to the proposed date , but when you get the time to move appear that will problems that will not allow you to rent the property ,and when you ask them for money back , they tell you that money does not return ,but before giving money ,I was not told this , hesitate this company for rent .
Dear Ungurean We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleFirst Union, particularly John Chase, handled my property sale with professionalism always answering questions promptly. He was proactive in dealing with the buyers & their solicitors. Always very friendly. I would have no hesitation in recommending this agency.
Thank You Kathryn for posting a lovely review. It is very much appreciated.
5/5
GoogleFirst Union has always been a great support to us tenants. Whenever something broke down we could fill out an online form and within a day or a few days (depending on the urgency) First Union would get approval from our landlord and arrange a contractor to come over. For instance, when the boiler broke down during the weekend, the plumber came over on Monday morning and after it became clear the broken part couldn't be replaced, it took less than 24 hours to get approval, order all parts and get the new boiler installed.
Thanks Teddy for the lovely feedback.
5/5
GoogleFirst Union! The best agent in London. They have looked after my property for years, I would not change my agent for anything. Remy K. from the wandsworth / Battersea office is great and extremely professional ! During these difficult times we're all going through with this covid situation Remy has never stopped working hard to find tenants for landlords, always making sure all goes well for landlords and tenants, Remy and his amazing friendly team ( Blossom, Jessica, Sandra..) are always there to help . I recommend First Union to anyone! Bravo and thanks for all your hard work!!! Laurent
Thank You Laurent for taking the time to post such a great review and for mentioning my colleagues. It is very much appreciated!
1/5
GoogleIf you are looking for an agency that will find you a flat you are at the right place - but at what price?? The close relationship of the owner and the agency was coming apparent soon after we had moved in - during the COVID lockdown . We experienced awful smells in the flat which turned out to be over painted mold , broken gates that resulted in numerous stolen bikes among the people in our building that nobody was taken responsibility for - ours as well - a flat that was so badly insulated that we paid during the winter £400-£500 a month just for the heating ! The agency said they are not the managing agent and can’t help. When we handed in our notice our deposit was retained by the agency , as the landlord was claiming a deduction of £200 which we did not agree to due to our terrible misfortune and money loss during our tenancy . We never saw the inventory check out report , everything was delayed and delayed . Instead of just forwarding the £200 disputed amount to TDS the agency send the whole amount - TDS said they have never seen anything like this before . After almost 3 months we just received our deposit back - minus £95 which was awarded to the landlord - not the £200 he was claiming . The agency played a major part in this stressful , harmful and bad experience we just put behind us - during a National Lockdown this is nothing I wish on anybody ! What the agency should have done was to be honest about the state of the flat , the mold issues , security etc Friendly and nice when they want you to sign a contract - but completely turning their back on you when you encounter problems . I would never rent through them again. A very dishonest agency unfortunately.
I am afraid your review does not reflect fairly upon us as an agency, and I therefore feel I need to respond to the claims you are making. We have not let the property previously, so you are the first tenants that have moved into the property with First Union and we are therefore not aware of any mould issues as you claim. With regard to your deposit, you did contact my colleagues about this, and, unlike your claim, they did try and help you by advising that you needed to contact the landlord as we do not manage the tenancy and are therefore not involved in agreeing the deductions. You actually were very rude to my colleague when she was not able to resolve the situation as you wanted. The dispute with the TDS was raised by you and you incorrectly submitted the claim as the whole deposit (rather than the disputed amount). We are bound by the rules of the scheme and therefore had to send over the whole deposit as that is what you claimed was in dispute. I understand that you had not professionally cleaned the flat, as it had been prior to your move in, which was why the landlord was claiming some of the costs from you. The TDS reviewed the information and made their decision, and we were then informed to release the deposit as per their instructions. We did this without any delay on our part. It is a shame that the tenancy ended in this manner but I’m afraid I don’t agree that First Union were at fault in this process. John
5/5
GoogleFirst Union have been managing the rental of my flat for over 13 years now and they do a superb job! Their team keep me informed of everything that's going on, they deal with all the issues efficiently and professionally. They look after both my needs as the landlord and those of the tenants too and make sure everyone his happy. When repairs/maintenance need doing they arrange this very quickly and seem to have great contacts for getting jobs done at good rates. I cannot recommend them strongly enough - they are a real pleasure to deal with and would have absolutely no hesitation recommending them!
Thanks Adam! That's great feedback and very much appreciated.
4/5
TrustpilotThe estate agents team were very on…
The estate agents team were very on point and responsive, helped me and my flatmate in a tricky situation. Hugo especially worked hard for us and kept us updated. Paralegal services seemed quite slow though from our knowledge and we ended up moving in much later than anticipated.
Dear RemWe are very happy we could provide you with a positive customer experience. Especially Hugo.Kind regardsCustomer Care Team
4/5
TrustpilotExcellent service
Would have been five stars but for a hiccup in the lines of communication. But satisfactorily resolved in a timely (if costly) fashion. Spyros was unfailingly polite, even when I perhaps was not. He was most efficient in obtaining a very satisfactory renewal deal. I live overseas and it is a relief to know that there is someone who is competent acting on my behalf.Reading this, perhaps I should award a further half star!
5/5
GoogleA huge thank you to John Chase at First Union for his help with our recent purchase. His prompt and efficient personal attention dealing with any matters arising from initial viewing through to completion was greatly appreciated.
Thank You Patrick for taking the time to post your review. It is very much appreciated!
5/5
TrustpilotSupportive Agent and beautiful agency
Recently moved into a beautiful new build, and I was supported by James Wackett. I was handed leaflets at the viewing, and questions were answered sufficiently. This agent had a lot of patience during our onboarding and application process, grateful to have recieved such a prompt agent. I also received the sweetest move in box with lots of goodies and helpful connections to get me started on furnishing my new home.
Goo afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFirst Union have managed a flat for me in Battersea since 2009. I've always found them to be really professional and efficient, with very good communication. Whenever things have gone wrong they've always sourced good tradespeople to fix problems without sending me extortionate bills! They've always found good tenants and everything has been done professionally. They always seem to make sure I get a fair deal rent-wise and their fees are more reasonable than some agents out there.
Thanks Alex. That is lovely feedback and very much appreciated.
1/5
TrustpilotDo not respond to emails and after…
Do not respond to emails and after reading reviews about their customer service I will not be using them at the moment estate agents are Not assisting people to help them.find a decent property only interested in what you are earning..and if you can pay the rent...
Good AfternoonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
5/5
TrustpilotI have been using portico for a year…
I have been using portico for a year now to manage my property.i would advise anyone to use there services .they are very helpful and run a very professional service .portico manage the whole property and all requests and bookings are dealt with tom .tom is excellent at dealing with all aspects of your property.tom is a huge addition to the team .all in all great service ! Thanks Tom !
3/5
TrustpilotJesus was very communicative during the…
Jesus was very communicative during the exchange of emails. On our phone call he was patient and run us through all the necessary details. Thank you.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGood customer service
Lady and her team provided very good customer service throughout the process of renting. There was decent communication and professionalism throughout. We are very happy with our new apartment
Good afternoon, Thank you again for taking the time to let us know how we did. We hope you have a great day! Kind regardsCustomer Care Team
5/5
TrustpilotDensel was a pleasure to work with
Densel was a pleasure to work with, his services were excellent; his communication was always great, he always kept in contact to make sure I was well and always kept me undated with the progress. He represent portico amazingly, they are lucky to have a man who is so dedicated to his work, working for them.
5/5
TrustpilotBrilliant and friendly service!
Sanyah has been an absolute delight from the first moment she met. In the entire time I've spoken to her throughout the moving process she has been nothing but welcoming, patient and understanding of every little question and concern I had. I genuinely cannot think of someone better to have handled my move and I would go back to her in a heartbeat for my next move.
5/5
TrustpilotBig thank you
I have rented through the Highbury office, Louis was my agent and he was really helpful giving the best advice.Thank you all for your support
Dear Charlotte,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotThey gave our flat to someone else!
A week before moving in, they lost us the flat!
Dear Molly Watkins, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team
5/5
TrustpilotHelpful and great service
Salman is an amazing estate agent. He made moving into my first home easy and smooth with great communication.
Hi Molly,Thank you so much for leaving this great review. We're super pleased that Salman made the moving process smooth for you both! We wish you all the best in your first home together!Adam
5/5
GoogleFirst Union! The best agent in London. They have looked after my property for years, I would not change my agent for anything. Remy K. from the wandsworth / Battersea office is great and extremely professional ! During these difficult times we're all going through with this covid situation Remy has never stopped working hard to find tenants for landlords, always making sure all goes well for landlords and tenants, Remy and his amazing friendly team ( Blossom, Jessica, Sandra..) are always there to help . I recommend First Union to anyone! Bravo and thanks for all your hard work!!! Laurent
Thank You Laurent for taking the time to post such a great review and for mentioning my colleagues. It is very much appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. First Union Battersea hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
