Trusted Agent profile · London
★★★★★
1,221 reviews across 2 platforms
21 Battersea Square, London, SW11 3RA
First Union's office in London, at 21 Battersea Square, is rated 4.3 out of 5 across 1,221 reviews on two platforms, including 144 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. First Union Battersea hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotNatalie Banton was responsive and…
Natalie Banton was responsive and helpful in arranging the return of my deposit and I commend her. Robin Powell
Thank you again for taking the time to let us know how we did. We hope you have a great day! Many thanks, Customer Care Team
5/5
TrustpilotAccomodation
I was looking for a room to rent, so i checked online saw a beautiful room of my choice, made a call through to the agent and was attended to by a lady called Gergana. She was very professional and communicated to me in a respectful manner. I recommend portico property because of their commitment and professionalism
Dear Abiola Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFiliberto is a pleasure to deal with
Filiberto is a pleasure to deal with. Not only is he knowledgable and has helped me in some areas where I was going to go wrong, he does it in a way that is genuine too. You can tell he really cares about clients. Would recommend to all looking at property in this area.
5/5
TrustpilotThank you Salman
Thank you Salman, you are always kind and responsive, 10 out of 10!
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a wonderful and very efficient experience being shown properties by Laura. Highly recommended!
John Ferrer, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
5/5
TrustpilotIeva from Camden is a great property…
Ieva from Camden is a great property manager, she is very easy to deal with, very responsive, helpful and an all round pleasure!
Dear Elliott,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotThe team have been amazing
I could not praise this company more 10 out of 10They have been very professional throughout my dealings with them .From instruction it was just a few days to find new tenants , then sort out all the checks , the whole process has been Great Thank you Sean and his team
5/5
GoogleI rented an apartment managed by first union (Battersea branch) for over 3 years and during that time they have been very accommodating. Any queries we had were answered right away and issues with broken appliances were fixed without hesitation. Jessica who was our main contact was brilliant! I would definitely recommend using First Union as they are the best estate agent I have experienced so far!PositiveResponsiveness, Professionalism
Thank you Gem. That' is a lovely review and thanks for mentioning Jessica. She is a very important member of our team.
5/5
TrustpilotSean Hewitt provided us with a…
Sean Hewitt provided us with a fantastic service showing us several properties that met our criteria and keeping us up to date with developments. He was very professional throughout and helped us to find a great place to live. Thank you
Dear Jane We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
5/5
TrustpilotDeductions from deposit
I needed advice regarding deductions to be made from a tenant deposit for damage. Natalie Banton helped me with this and provided exactly the right expertise. Natalie provided practical and clear guidance and also gave me an indication of how TDS would view any deductions, which really helped me come to a decision regarding how much I should deduct for damage.
Dear Poojyd,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would. Not a single thing went smoothly before during or after our tenancy. We moved out over a month ago and have neither been checked out nor provided with contact details for those responsible. Just 'we'll chase that for you' we are now seeking intermediaries to represent us in this issue. Absolutely dreadful
Dear Cat Cattermole,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotThe sale was complex and complicated
The sale was complex and complicated. It spread out over two years, whereby buyers were ill and dropped out, or buyers fell away for other technical reasons. The guys were totally professional and persevered. 100% top marks to Samuel, Densel, and finally assisted by Irene. I would recommend these guys without a doubt.
Dear ChrisCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI had my viewings with Samuel who was…
I had my viewings with Samuel who was great, really efficient, friendly and quick at getting us the answers we needed. Then Sean was dealing with us and he was absolutely amazing. Extremely professional, good fun, patient and understanding and did whatever he could to help! I would highly recommend him. Thank you guys!
1/5
TrustpilotWe have been having a very poor service…
We have been having a very poor service throughout the 7 years we have been renting our flat in Highbury.Whenever we had a problem we had to wait many days before they replied and took any action.Most of the times we had to address directly the owner who could step in and unblock the situations.At the present moment , we are experiencing a huge delay in the return of our deposit:after one month since we left the property we do not know yet when the founds should hit our account.
5/5
TrustpilotSince Sumaiya has been property manager…
Since Sumaiya has been property manager she continues to get things done and always reassures you each step of the way.
1/5
TrustpilotWas a positive review...
Review was written after starting tenancy. By the time we ended it two years later, there is only one rating I can give it. Be careful.
5/5
GoogleAlison was quick and responsive. She was flexible and made our letting experience as comfortable as possible.
Thank You Rachel. Thank you for posting your lovely review and for your kind comments regarding Alison.
5/5
GoogleReally helpful and quick respond always. Would recommend! Alison is amazing
Thanks Antonia! That's lovely feedback!
5/5
TrustpilotTommy at the Leyton branch is…
Tommy at the Leyton branch is excellent, responsive and goes above and beyond. Within 48 hours my property was photographed to perfection and marketed.
Dear DionneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Tommy a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotProactive
Proactive, friendly and supportive team. Spencer, Tommy, Bilal and Kelsee were all fantastic from start to finish on what was a tricky sale and purchase
5/5
TrustpilotMassive thank you to Erick and all…
Massive thank you to Erick and all portico Hammersmith
Hi John , we are very happy to have provided you with such a positive experience!
1/5
TrustpilotBetter agents out there!
I asked for a valuation. Guy attended the site, all good. I was told I would hear back: nothing. Even after 2 weeks. I was called by head office, stating if I needed anything further. I stated I hadn’t heard from them regarding my valuation. The branch called finally called and he was a little hostile. He said that Guy had left the company. Very odd.
1/5
TrustpilotBetter agents out there!
I asked for a valuation. Guy attended the site, all good. I was told I would hear back: nothing. Even after 2 weeks. I was called by head office, stating if I needed anything further. I stated I hadn’t heard from them regarding my valuation. The branch called finally called and he was a little hostile. He said that Guy had left the company. Very odd.
5/5
TrustpilotAnthony Adomako -the MVP!
Anthony Adomako is a lovely property manager he listens and is prompt with his responses. He is a great example of quality customer service and is switched on and proactive. If it wasnt for him my experience with portico may have been very different. Thanks again - Christina
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. First Union Battersea hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
