5/5
TrustpilotPainless experience
Bilil was very patient with our probate property helped out enormously when he could and kept everyone up to date, a rare breed
Trusted Agent profile · London
First Union Battersea reviews in London
★★★★★
1,220 reviews across 2 platforms
21 Battersea Square, London, SW11 3RA
First Union's office in London, at 21 Battersea Square, is rated 4.3 out of 5 across 1,220 reviews on two platforms, including 144 Google reviews rated 4.6.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotOutstanding!
I have worked with Sean for several years. He is the best at what he does. He has always found me quality tenants and he has managed the flat impeccably. He responds quickly and efficiently and is always available to answer any queries. Best agent in town. Thanks Sean!
5/5
TrustpilotExcellent communication
Excellent communication, really knowledgeable, process was easy. They always had an answer to my questions. They made what could have been a stressful situation really really easy.Thank you Salma!!
5/5
TrustpilotExcellent customer service when buying our new home.
When buying our new home Mr Sean Hewitt and his team were absolutely first class throughout the whole process. Our sincere appreciation to them for making such an important purchase go through so smooth and easy. Excellent customer service and we highly recommend them.
1/5
TrustpilotMust be very be careful with them
At the begining of the tenancy: they been quite helpful until we got the keys. However, we found out some problems with the flat (hole on the wall, unfinished flooring,..) and they was not bother to check and repair.During the tenancy: I reported problems with lights, door lock, .. - they never come to fix.They always want to view the house on the same day without notification in writing. When they came in, they did not take their shoes off the carpet - How professional they are.At the end of tenancy, they tried to charge us £5k for damage without any reasonable grounds - the adjudicator, of course, did not allow them to do that. And He reduced the amount from £5k to £0.00They even tried to charge us £138, the fee to change the door lock which was repaired by the neighbor, and again adjudicator made them to charge us £0.00 instead.I would advise tenants need to be careful when dealing with them. If you can, JUST STAY AWAY FROM THEM!!!
1/5
GoogleCompletely unresponsive
Agent replied · 17 April 2026
Dear Gemma P, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
1/5
TrustpilotReally odd experience with them
Really odd experience with them. I was initially in contact with Meera about viewing a property. Viewing was cancelled and despite me following up several times I received no response neither by email or phone. Poor customer service and surprising from what I thought was a reputable brand.
1/5
TrustpilotCriminals that want your deposit…
Criminals that want your deposit careful of Natalie. The deposit team are not the messenger, they advise the landlord.Asked for my deposit a week ago and was ignored until I put in a request to DPS then they came out of the wood works. Demonstrates a lot about the company, they were willing to ignore me until they had to. My recommendation do not pay your last month, they will take your deposit anyway.
5/5
GoogleTo date we have had a really good relationship with First Union (both Jess and Blossom have been really responsive and friendly). Whenever we have identified issues with the apartment, they sent out tradesmen as soon as possible and addressed the urgent issues within a very reasonable time. Very happy to recommend them to anyone considering using them in the future.
Agent replied · 27 May 2023
Thank You Morne. That's a lovely review and thank you for your kind comments regarding Jess and Blossom.
5/5
TrustpilotMr Sam Johnson has been such an…
Mr Sam Johnson has been such an important part of our family finding our new home. Nothing is ever too much and he is always available if we need him. Even in these difficult times with the virus he has gone above and beyond for us. True gentleman.
5/5
TrustpilotKieran Downey at portico team in Ilford…
Kieran Downey at portico team in Ilford has been an amazing help with arranging some recent redecorations needed at our flat. Special circumstances made it much harder than us usual to arrange with the tenants, and so we are extremely grateful. Many thanks Kieran!
5/5
TrustpilotHey there
Hey there! I just want to highlight that I was offered the opportunity to see a couple of apartments and the service I received was great since it was personable and honest.Flora Eshagzadeh was clearly client-centric with brilliant communication skills and her organizing viewings were fantastic.
5/5
TrustpilotThey were really helpful even though I…
They were really helpful even though I was a bit late they still took time to help me. Great service, will recommend to everyone.
Agent replied · 24 August 2024
Dear AndreiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotSamuel Johnson and Sanyah Rashid were…
Samuel Johnson and Sanyah Rashid were fantastic to deal with when renting my first property. Both were very helpful in guiding me through the process and accommodating for my requirements. Very timely when dealing with inquiries and made sure I was well-informed before making a decision.
5/5
TrustpilotA big thank you to Saeeda who has…
A big thank you to Saeeda who has really gone above and beyond resolving all of the issues we’ve had in our flat throughout the tenancy. She had really turned around a horrible and stressful experience into a positive one. Wishing her all the best.
5/5
TrustpilotGreat service from Daniel
It was lovely getting to know Daniel and he was always on hand to answer queries and chase things up from other buyers in our chain. He kept us informed at all times and helped keep our sale on track.
5/5
TrustpilotAmazing service
Salma made the flat hunting process so easy and stress free, she was always available over text or call to answer any questions!
5/5
TrustpilotThank you to michael for helping me…
Thank you to michael for helping me find my new flat, he managed to change my mind so easily. Highly recommended
Agent replied · 23 October 2024
Dear TiagoCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Michael a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotFiliberto has been amazing
Filiberto has been amazing. He has been able to work extremely professionally and I have been really impressed with his hard work to get the issue resolved in a timely manner. Thank you Filiberto, I really appreciate all your help and expertise.Abid Shakoor
1/5
TrustpilotTerrible experience
Terrible experience. Made our moving day horrible and the staff is clearly not trained properly .The rip off the landlords and they don`t care about you new home .Never again with them ! especially Flora the agent she was helping us she is terrible .
5/5
TrustpilotI would definitely recommend portico
I would definitely recommend portico. They were very understanding and helpful to my circumstances, unlike so many others I have dealt with in the past. Annie was especially good, so considerate and knowledgeable, she went above and beyond for me. Thank you so much!Hayley.
1/5
TrustpilotWorst agency ever
Worst agency ever. First when we were about to make a contract they lied to me that landlord doesn’t want deposit and force to go with no deposit option. After 12 months I find out from the landlord itself that he wanted that deposit but the agent lied to him that I refused to go with deposit and no deposit option was my decision…. Avoid at any chanceBefore their name was outlook and I think they just changing their name in certain amount of time just to cover their disgusting service!!!
5/5
GoogleI have used many rental agents and First Union is head and shoulders above, from finding excellent tenants to the ongoing management of my property. I have no hesitation in recommending them and to using them again when I need to find another tenant. First Union, definitely first in my opinion!
Agent replied · 27 May 2023
Thank You Michael. That's great feedback and very much appreciated.
5/5
TrustpilotFast and efficient
Zudi was great at patching up the old wall in the bathroom
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
