5/5
TrustpilotTasks were completed to a high standard
Casey came around to do a few bits and bobs around the house. Tasks were completed to a high standard.
Trusted Agent profile · London
First Union Battersea reviews in London
★★★★★
1,221 reviews across 2 platforms
21 Battersea Square, London, SW11 3RA
First Union's office in London, at 21 Battersea Square, is rated 4.3 out of 5 across 1,221 reviews on two platforms, including 144 Google reviews rated 4.6.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHighly recommended
I rented a property for a number of years through the Walthamstow office and then eventually sold. Sean Hewitt dealt with both the rental and selling and I can thoroughly recommend him and his team for always being most helpful friendly and very efficient. He was always at the end of the phone if needed and dealt with any queries I may have had straight away. He also recommended a good solicitor for the sale. Highly recommended branch of portico
5/5
TrustpilotThank you Mia
I had some issues with my flat rental. Mia Walcott-McCormick was very helpful and promptly dealt with my queries and assisted in resolving issues which could otherwise have escalated. Thank you Mia for a professional yet personal service.
1/5
TrustpilotAppalling
Appalling. It has taken us over month to get out deposit back despite approval from our landlord. Disgusting, greedy and incompetent. Give us back the deposit we are rightfully owed.
Agent replied · 30 December 2023
Dear Chloe Carr,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotNick was great throughout the job
Nick was great throughout the job, was helpful and very tidy. Impressed compare to other tradesmen we have experienced.
1/5
TrustpilotAvoid at all costs if you are renting
Rented through their Walthamstow branch.High fees (which were legal then) but slow to fix anything. Refused to fix some things such as the back fence being non-existent. Tried to charge me £180 for my AST rolling over into a statutory periodic. Upped the rent by 10% without fail every 2 years.We were good tenants. Stayed there nearly 10 years. We fixed up the garden (eliminating Japanese Knotweed) and never missed any payments. We kept the place clean and tidy.When it came to the end, they tried charging a checkout fee and back-peddled when I asked if it was illegal (an old template by mistake). They insisted the property should be professionally cleaned by their cleaners, but it wasn't even a good domestic standard when we moved in. We refused and cleaned it ourselves.. They lied on the checkout report claiming that "detritus" was present on carpets and in the fridge. Fortunately I had hi-def video of the whole flat on the date I left (all tenants should do this) and when I suggested they might want to take account of this evidence when setting any deductions they backed down and gave me the whole lot back. Silly them as there was some wear and tear on the place they might have gotten away with, but they just chose to lie.
5/5
TrustpilotAnnie was an absolute delight
Annie was an absolute delight, she reassured me with advice with the current government guidelines and was helpful with the next steps for me and my family. Will look forward to speaking further with her.
1/5
TrustpilotExtremely high Landlord fees
I’ve been using portico as a landlord for a few years now as an agent to let my property. Recently I’ve had a terrible experience. Very slow to update me, the fees for basic items like registering tenants deposit is blatantly multiplied (they charged me £70 whereby it’s less than £20 to actually register it). Also they used to deduct fee’s on a monthly basis. They changed their T&c’s without warning so when my new tenant signed a 2 year contract they deducted 9% up front for 2 years which amounts to 3 months rent! I haven’t received any payment as the tenant pays them directly. Please avoid if you are a landlord. There are so many better agents out there that charge half as much and are much more honest and upfront
5/5
TrustpilotNew property manager Alice
New property manager Alice took over looking after our property just a few weeks ago and yet, she has been so efficient and brilliant at sorting out issues that normally drag out to months and months. So greateful to Alice for the way she understands the issues, takes ownership, finds providers and coordinates with the owner. She is clear and timely in her communications. She always follows up and makes sure issues are sorted. We are really impressed and greatful.Kristina
5/5
TrustpilotVery communicative and helpful
Samuel is helping me find a property in Walthamstow. He's great at staying in touch and sending over what we might be interested in. Fingers crossed he can help us find the perfect next home!
1/5
TrustpilotVery poor agents
Very poor service. We had multiple issues throughout our tenancy and had to threaten with ombudsman to get things sorted. This started at the beginning when the agent tried to trick my foreign partner into a lease without any break clause and lasted to the end of the tenancy when the agent then took an excessively long time to sort out deposit arrangements (>40 days to provide a breakdown of intended deductions). We only got the ball rolling again when we threatened to sue. I highly doubt they were transparent with our landlord either, as we had to frequently go through our neighbor who knew him to get things done. Never have I seen such a poorly managed estate agency (and I have seen many). Landlords, tenants, buyers and sellers should all stay away, they will cause you more stress than you need.
5/5
TrustpilotSharon Chebrot deserves a special…
Sharon Chebrot deserves a special mention for her help dealing with the local council and the Landlords Licencing system, very helpful and efficient.Megan Buchel is always thoughtful and very efficient, excellent at problem-solving.
5/5
TrustpilotThank you Mr Salman!
Excellent service from Mr Salman. He helped us to find perfect place to rent and made the whole process very smooth. He was very professional and helpful through the process. Strongly recommended to anyone! Thank you very much Salman!
Agent replied · 8 June 2023
Dear Ahmet,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotAbsolutely rubbish today because of…
Absolutely rubbish today because of them me and my kids are homeless for next 3 days and the audacity is that they want me and my small kids to stay at the place where painting of house is in process which we will been informed earlier will be minimal however its alot
5/5
TrustpilotI had my renewal contract with Mia and…
I had my renewal contract with Mia and she was very king to assist with all the process.Everything was very easy and i would like to say thank you one more time Mia for your support.Marius
5/5
TrustpilotThanks Dominic!
As a buyer, I guess you have to just hope you’re getting a good estate agent as many out there in the market don’t seem to care much but I was lucky enough to get Domininc from the Hammersmith branch, who was just a star. He kept me informed throughout the entire process, super proactive, quick to respond to emails, always willing to help and, again, quite fast to come back with answers. I honestly wouldn't think twice before reaching out to him if I were to sell my flat or look for another to buy.
5/5
TrustpilotFor the first time renting in London…
For the first time renting in London and it was an amazing experience to deal with Louis. Very helpful and the renting process was easy and fully explained. I would highly recommend the Highbury office and Louis especially. Many thanks
Agent replied · 5 July 2023
Dear Bogdan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMe and my boyfriend are super happy…
Me and my boyfriend are super happy with the work of Sian Merrilees (Senior Lettings Consultant). She helped us a lot with our apartment located in Clapham North with excellent service. She is a very patient and positive professional. We really enjoyed her work.
Agent replied · 5 July 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!Many thanks, Customer Care Team
5/5
TrustpilotA top team
The previous review reflects exactly the experience I have had with Adam, Jodie and Ieva, they could not have been more diligent and dedicated to the task at hand and have achieved great results in a particularly testing environment. I also agree that their communication is superb, something I have not experienced with other property managers. And above all, they are exceptionally personable which has made some particularly tedious tasks all the much easier. A very big thank you one and all.
5/5
TrustpilotMarc Mcilveney (Branch Manager) and his…
Marc Mcilveney (Branch Manager) and his team have been the contracted Management Company since the purchase of our property for the last 10 years. Marc has provided an outstanding all round service to our property interests and ensuring all needs have been met. Ensuring relevant certificates (e.g EPC, Electrical safety certificate and others) and Tenancy contracts, inventory checklists and maintenance checks were all in order and up to date. An online video marketing the property was made available during these unprecedented times of the COVID 19 Pandemic where physical access and viewings of properties are restricted. He undoubtedly looks after both the landlord and the tenants best interests, providing sound solutions to any issues as/should they arise. Highly recommend their service.
5/5
GoogleJohn and First Union were extremely helpful throughout my experience as a first time buyer. In what ended up being a complex purchase they were always accommodating when I had queries or another party needed chasing. I would happily recommend them.
Agent replied · 27 May 2023
Thanks Jenny. That's lovely feedback and very much appreciated.
5/5
TrustpilotVery good agent especially Sean Hewitt…
Very good agent especially Sean Hewitt in Walthamstow he helped me the whole way through the property transaction. Would highly recommend Sean as the best agent I have dealt with in ages, nothing was to much. Thanks Sean
5/5
TrustpilotFantastic Service
Samantha and the team have always given first class service and clear communication. It is fantastic to work with a company who care so much for their customers and enjoy going above and beyond expectations.
5/5
TrustpilotFlora was lovely!
We dealt with Flora. She was lovely, helpful and prompt in answering our queries. She also was brilliant in getting us booked in to view flats early and she respected all the COVID-19 guideline.
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Tell us what you need and we'll put you in touch. First Union Battersea hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
