5/5
TrustpilotI would like to thank Casey who done…
I would like to thank Casey who done the re-grout In our bathroom yesterday. Fantastic job.Recommended ******
Trusted Agent profile · London
First Union Battersea reviews in London
★★★★★
1,221 reviews across 2 platforms
21 Battersea Square, London, SW11 3RA
First Union's office in London, at 21 Battersea Square, is rated 4.3 out of 5 across 1,221 reviews on two platforms, including 144 Google reviews rated 4.6.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
Trustpiloti had a viewing with densel
i had a viewing with densel and he showed 3 properties and even though we didn't buy with him he was very helpful with our search. to the point where i had to write a review so fair play
Agent replied · 26 August 2023
Good morning,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotUnprofessional agency!!
Unprofessional agency!!! We were trying to arrange a view to rent a property. During the call, a worker named Rob T ended the call to our face without even listening us properly. Even though the rent price is below the legal limit that we can rent, they did not give us a chance. I hate UK rental agencies. They are very spoiled and not helpful to students. There should be legal regulations for these kind of things.
5/5
TrustpilotMy agent Sanyah was absolutely…
My agent Sanyah was absolutely brilliant help me throughout the whole process always was willing to go the extra mile for me and my wife. Made the whole process very easy.
1/5
TrustpilotUnprofessional and uncaring.
I found portico to be extremely unprofessional. We were overcharged for tenancy changes (above and beyond what is written in law) when my partner took over a tenancy mid-lockdown as my flatmate left. They were extremely slow to act on a building mouse problem. We were left without a fire alarm as a top floor flat, which is illegal not to mention dangerous. They would request access to the flat and not show up, or would turn up with no notice. Our emails were routinely ignored and we had to go through someone senior to get anything done. Apart from this one individual, they were very rude and always sided with the landlord. We were not given the opportunity to attend our check out inventory either, and they attempted to charge us for things that were evidently in the check in report and there from previous tenants. I cannot be clear enough about how bad my experience was.
5/5
TrustpilotMeeting with Sean
Sean was extremely friendly and informative when he came round to veiw the flat. He gave excellent advice on my current situation and i'd highly recommend him to anyone seeking help regarding property.
5/5
TrustpilotThanks Samuel - highly recommended!
Samuel has been great - courteous, helpful, excellent communication and quick to respond to our questions. He has made the process of renting in London during the stressful time Covid-19 feel easy.
1/5
TrustpilotAbsolutely despicable company
Absolutely despicable company. We are currently trying facilitate a new tenant taking over the room of another who has had to move out due to the pandemic. The Tenancy Act 2019 allows for the variation costs exceeding £50 if they are "reasonable". Does this seem reasonable to you:£72 referencing fee (fees for these were scrapped in 2019)£136 for 4 hours work (£17 per hour PLUS an additional £17 per hour because of their "Zone 1 office" (???)£180 for in-house lawyer to "redraft the deed" (i.e. change the name)Total £388Having highlighted that much of what they are suggesting as "fees" are just simply illegal under the Tenancy Act 2019, they refused to reduce the fees.I have never come across such disgraceful customer squeezing in all my time in London. They are fully aware of the financial difficulties of the outgoing tenant and are conducting themselves in a deplorable manner. A revolting company. 0 stars. Avoid at all costs
1/5
TrustpilotReally bad
Really bad. We stayed in a property managed by them from November 2018, to May 2020 and neither of us will NEVER consider them again. In fact in our property search going forward we actively disregarded any property managed by them even though they otherwise met our requirements. The list of why is long, but for example we stood without a working shower for 6 cold winter months despite us flagging the problem within the first week of us moving in. In general the service has been appalling and we’ve had our agent switch upwards of 6 times in the 18months we stayed there without any notice and resulting in unreturned emails for weeks... Just don’t use these guys. It’s not worth it.
5/5
TrustpilotA great experience
Lady was great, start to finish. Everything was completed really quickly and Lady was always available to answer any questions I had.
5/5
TrustpilotExcellent customer service and very…
Excellent customer service and very professional. Magdalena is very helpful, friendly, supportive every step of the way and quick to respond to all my queries. Pleasure to deal with.
5/5
GoogleThe best agency I have had the opportunity to work with. All problems were always solved in a very short time. Morgan, our Property Admin, has always been friendly and efficient. I highly recommend working with First Union.
Agent replied · 27 May 2023
Thanks Grazyna, that's lovely feedback!
5/5
GoogleFirst Union is an excellent estate agency. All staff is always available and quick in replying to queries or fixing issues in the flat. We highly recommend First Union to anyone wanting to rent a property within Battersea.
Agent replied · 27 May 2023
Thank You Donatella for such lovely feedback. It is very much appreciated.
5/5
TrustpilotPositive experience
Erick was helpful, professional and quick to respond to any questions I had. Recommended an excellent flat, and the process of viewing and letting was positive and hassle-free.
4/5
TrustpilotMy experience as a tenant has been great
My experience as a tenant has been great with portico so far, special mention to Lewis who was really helpful, so great check in hopefully I’ll get a great check out too
1/5
TrustpilotTerrible customer experience
Wish we’d read all the bad reviews sooner.. terrible communication totally matches our experience too. Problems with flat took ages to fix, emails never replied to, calls never returned. If you encounter problems be prepared to pay for them yourself rather than endure their slow rude interactions. Staff are badly trained -they openly told us on the one phone call they returned that we were not a priority (reiterated several times in case we didn’t catch their meaning!). If we weren’t stuck without a shower their excuses would be comical- eg the plumber missed his appointment because he was Jewish and we had selfishly booked to fix the issue on a Friday; they couldn’t fix our problem because too many other tenants had no heating for over a week..). Repeatedly claimed they were too busy and we should chase their subcontracted plumbing team ourselves. after a month of chasing both parties we gave up. A shame as it’s a lovely apartment but we can’t justify such a premium rent for such bad property management. We now have to pay additional exit costs and Landlord probably has no idea what bad service we are getting - and no doubt won’t be told why are moving out and why they therefore have to pay more fees after just 6 months...
1/5
TrustpilotTerrible experience as a tenant
Terrible experience as a tenant. Avoid at all costs.Poor communication from the start of our tenancy - they ignore the majority of emails sent.Multiple examples of bad and dishonest service in include failing to fix a non-functional oven for the first 4 months of our tenancy.Furthermore, at the end of our fixed term tenancy they tried to convince us that the contract itself was a rolling contract and we were liable for an extra 4 weeks rent.Additionally, deductions made from deposit which were disputed with the TDS before being Deposit being returned to us.Our experience and their incompetence summed up when they lost their set of keys to flat, using it as an excuse to not carry out any maintenance to the flat.
5/5
GoogleFantastic experience renting through First Union Property. The customer service was excellent, friendly, and speedy (took 12 days from first viewing to move in) and the letting agent we worked with was enthusiastic, efficient, and very personable. Would recommend First Union without reservation.
Agent replied · 27 May 2023
Thank You Jack. That's a great review and recommendation.
5/5
TrustpilotNatalie Banton was really quick to…
Natalie Banton was really quick to reply and very helpful when dealing with the deposit. Couldn’t have been better.
5/5
TrustpilotGreat experience
My experience with Jake was very positive. I found him to be polite, professional, and very responsive. It made the process so much easier.
3/5
TrustpilotViewing experience
We visited a property with the view to renting. Unfortunately the instructions of the property address were not properly indicated before the viewing, which resulted in rather a confusing conversation with the office as we drove to the property. However Annie did phone to follow up our visit. She has been the only agent to do this ( we have had a number of viewings through other agents) so is obviously acting responsibily for her landlord.
5/5
TrustpilotSalma did an excellent job of answering…
Salma did an excellent job of answering questions, providing access to view the property, and being flexible with timeframes. She was most helpful and professional.
Agent replied · 5 July 2023
Dear Llc OwnerCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGergana is so nice and paciente too
Gergana is so nice and paciente too. She helped me found my new home. Thanks
1/5
TrustpilotWorst agency I've ever worked with
Worst agency I've ever worked with. They were all milk and honey before we signed the tenancy agreement, after which they took ages to respond to any concerns and enquiries or to get things fixed. When we moved out they tried to charge us money for leaving them some expensive lamp shades instead of leaving bare lightbulbs, as well as trying to squeeze as much money out of us as they could. 260 + VAT to place 2 tiles??It is now 3 months since we moved out and we still haven't received our full deposit back, we now have to go through TDS to get our money. Avoid at all costs!
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Tell us what you need and we'll put you in touch. First Union Battersea hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
