Trusted Agent profile · London
★★★★★
1,223 reviews across 2 platforms
21 Battersea Square, London, SW11 3RA
First Union's office in London, at 21 Battersea Square, is rated 4.3 out of 5 across 1,223 reviews on two platforms, including 146 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. First Union Battersea hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
First Union London won ESTAS awards in one year, most recently 2022.
ESTAS winner in one year: 2022.
2022 1 Gold, 1 Silver and 1 Bronze ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid This Company!
Avoid This Company!They left my tenants for four days without hot water & heating after the boiler broke and couldn't have cared less when I raised the issue with them. The lettings manager ignored my calls and emails and I'm currently in the process of reporting them to the property ombudsman. Their stock response to any problem is to ignore it and hope it goes away. Rude, unprofessional and seriously incompetent - don't waste your time and money with them.
1/5
TrustpilotDONT GET INVOLVED WITH THESE PEOPLE
DONT GET INVOLVED WITH THESE PEOPLE. Did not bother honouring the conditions of the contract when we moved in: WE DID NOT HAVE HOT WATER AND THERE WAS AN ACTUAL SMASHED WINDOW. The agent's are the most sleazy salespeople you will ever have the misfortune of meeting. Our's did not disclose that the landlord had filed for a building permit and we were thrown out after 6 months. We also had many issues with the flat (leaking ceiling etc.) and they NEVER bothered to send anyone. Now they can't even be bothered to give me and my partner references on time for us to move into a new flat as soon as possible. liars, thiefs, deeply unprofessional charlatans. WORST. COMPANY. EVER. Avoid like the plague.
1/5
TrustpilotWe had problems before we even moved…
We had problems before we even moved in! Our original move in day was delayed by nearly 2 weeks all because they didn't send us the guarantor form for a week! And their excuse was "well the intern is leaving soon" as if that somehow makes it ok to leave people homeless for 2 weeks!Ever since moving in we had more problems. First of all the check-in inventory was completely wrong, including every room saying "no windows found". When we moved in, most of the windows did not open and some were sealed shut illegally due to them being loose and whistling. They eventually sent someone to take a look - a week before we moved out!Despite reporting repairs multiple times, it took weeks and sometimes months to get a response. They would randomly reply within a day, then vanish for another week, then come back saying they'd fix the more unimportant repairs. For example, our garden door did not lock property the entire year - and the garden is publicly accessible!At one point we went a week with no heating - while the weather was -2 degrees outside, which is also illegal! It took 3 days just to get hold of someone on the phone/email as their stupid phone system cuts you off after 10 minutes on hold, effectively booting you back to the bottom of the queue.Now after moving out, we finally get our check-out inventory and it was very bad. It was done 3 weeks after we moved out, during which the house has not had any other tenants inside. Yet now the check-out is full of things regarding dust/cobwebs, despite the fact this would have accumulated during the 3 weeks of empty house. It is also full of things that were reported in the check-in - before we even got into the property.They have always been polite and acted helpful, but as a company they are beyond terrible!Would give 0 stars if I could...
5/5
TrustpilotSam was super helpful!
Sam was super helpful; had answers to most of our questions, and promptly got back to us when an answer wasn’t on hand. Stuck to COVID-19 guidelines too!
5/5
TrustpilotA big thanks to Sean at the Walthamstow…
A big thanks to Sean at the Walthamstow branch. He went above and beyond and made what could have been a difficult situation go away. Would definitely recommend!
5/5
TrustpilotClaire was very helpful with our…
Claire was very helpful with our valuation, spending a lot of time to talk through everything and came armed with lots of back up research too
1/5
TrustpilotI honestly feel like they should be…
I honestly feel like they should be reported to the police. AVOID THEM AT ALL COSTS. They charged us extortionate fees when we moved in (nearly £700.00!) then they were completely ignoring all emails and phone calls about repairs and issues we were facing in the flat (they left us with no heating and hot water for nearly two weeks at one point!). They were lying about arranging repairs so we would be waiting for someone to come and then no one would show up. But the check out and deposit handling exceeded our worst expectations. It's been nearly two months since we moved out and our deposit has not been returned yet so we had to raise it with TDS. They are now trying to deduct money from our deposit for some absurd things! Reading other reviews I really have no idea how they are managing to get away with all this! Avoid them at all costs!
5/5
TrustpilotMagda is so helpful!
Magda is so helpful.Nothing is too much trouble for her, and she always goes out of her way to make sure she has helped wherever possible!
1/5
TrustpilotBeware of them
After 15 years of renting in London, I can say I've never come across such evil and incompetent agent's before. They charge extortionate fees (when renting and when extending your contract) for absolutely shambolic service. They take ridiculously long to fix anything, we've even incurred some considerable costs due to repairs not being carried out on time. The last non-emergency repair in our bathroom took them 1 year 4 months to complete. Twice they didn't even arrange the repair date with us, so the handyman came round without us being aware of it, which is in complete violation of our contract.Beware of them. What they do should be criminal. I hope they go bankrupt and stop ruining peoples' lives (just look on other review sites to see that they do).
5/5
TrustpilotGrazyna is excellent!
Grazyna has been excellent at answering my queries, she is readily available and extremely knowledgeable. I can't recommend her enough, big thanks to Grazyna for your help and effort!
5/5
TrustpilotI had a great experience with Pórtico
I had a great experience with Pórtico, especially with Erick, always willing to help, helpful, very knowledgeable. I didn't have any difficulties in renting my apartment because Erick gave us all the support
Dear JenniferCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEasy and efficient experience
Easy and efficient experience, Erick has been really helpful for me & my Partner throughout the process.
5/5
TrustpilotProfessional and friendly service!
Professional and friendly service from start to finish. Aaron was absolutely brilliant, I would recommend him without doubt. He was very helpful and efficient. Thank you again!
5/5
TrustpilotThank you sooo much
I want to say a massive thank you for all your help Annie!! You made everything a very smooth process you were so helpful with everything.
5/5
TrustpilotVery good service from the Lettings…
Very good service from the Lettings team through to Property Mangement. The Accounts team are very responsive too and I have had great service. Kristian Muzzelle is excellent
5/5
TrustpilotOutstanding service!
Excellent communication, efficient and professional. Met my requests and were honest and transparent about what could be delivered. In addition, very personal service. Excellent suggestions and referrals for mortgage and legal assistance. Would have no hesitation using their services in the future.
5/5
TrustpilotNatalie Banton was extremely polite…
Natalie Banton was extremely polite very helpful very explanatory and very patient and a very nice person to deal with.
5/5
GoogleMade our leasing experience seamless, friendly and efficient team
Dear Emma Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Kind regards Customer Care team
1/5
TrustpilotThey are only quick on the raising rent notice
They are so slow on helping tenants.They took 4 months to fix our blinds. We have reported water leaks in our house, never been fixed. Once they replaced our clothes washing machine with a broken second hand they need it to replace again after some cloths being damaged.AVOID THIS AGENCY!
1/5
TrustpilotWorst experience ever when getting my…
Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give an explanation as to why, communication is very limited and pretty much kept saying will be in touch tomorrow.
4/5
TrustpilotQuick response and very efficient .
Dear JonathanWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
TrustpilotNever ever go to them.....
Dealing with them traumatized me and my family. They are very unprofessional. It was hectic two months for us. They have breached the contract, effectively rendering us homeless with our 1 year old baby. Never ever go to them.....
5/5
TrustpilotNatalie Banton was a superstar
Natalie Banton was a superstar! Really quick, efficient, polite, and helpful. Thank you Natalie!
5/5
TrustpilotRashad was very helpful from start to…
Rashad was very helpful from start to finish. He gave me great advice regarding the sale of our house and the whole sale process ran very smoothly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. First Union Battersea won Gold for Lettings (Landlords) in London (South), Silver for Lettings (Tenants) in London (South) and Bronze for Sales in London (South) at the ESTAS 2022 awards, its most recent.
Tell us what you need and we'll put you in touch. First Union Battersea hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
