First Union Battersea reviews in London

★★★★★ 4/5

Trustpilot

Working with Tom Houseman for Airbnb

Working with Tom Houseman on our Airbnb account bookings has been a nice and easy experience. Tom has been speedy in his responses, knowledgeable and accommodating to our requests during our first 8 bookings.Our only concerns during the first 3 months have been on 2 occasions where some misalignment with the cleaning company resulted in new tenants arriving to a less than perfect house. Not sure who or how but a little disappointing. That said, it was Tom who jumped in and took immediate action on both occasions resulting in happy tenants once again.

Nick · 21 February 2020

★★★★★ 1/5

Trustpilot

Woodford Daniel should work in Tesco stacking shelves

Not sure how too being....first impressions should have said it all, the Woodford branch are the worst I have ever dealt with or should I say Daniel was. From first phone call to enquire about a property for sale was told that I should not come view as it was close to selling, after forcing a viewing I was greeted by a lovely chap who told me it was no where near close to selling.I proceeded to make an offer and was then confronted from an angry Daniel because of our offer and then proceeded to call us liars and then interfered with our sale by calling our estate agent telling him we are time wasters and he should not sell our property for us.

Scott · 17 February 2020

★★★★★ 1/5

Trustpilot

BLACK MOULD IGNORED

Urgent complaints regarding serious black mould ignored for over two years.

Megan · 10 January 2026

★★★★★ 5/5

Google

Jess Lucas​​​​ (the Senior Property Manager) has always been the most helpful. She has been taking care of every single request/need with efficiency for the last 7 years. Couldn't be more grateful 🙏🏻 Thank you. Claire B.

Claire · 17 April 2025

★★★★★ 5/5

Google

Very happy with their service. Professional and responsive. Good support throughout the entire process and very helpful with regards to all the paperwork, communication etc. Highly recommended. Special thanks to Alison who was our point of contact.

B · 17 April 2022

★★★★★ 5/5

Trustpilot

Great service

Great service, Thank you Michael

Charlie · 28 August 2024

★★★★★ 1/5

Trustpilot

TENANTS STAY AWAY

TENANTS - IF YOUR DEPOSIT IS IMPORTANT TO YOU DO NOT USEPortico were completely negligent in the handling of our deposit return and we had to wait months to get it back. Bear this in mind if you value your deposit!After moving out of the property we were renting, they never bothered to pay us our deposit back or even contact us about how it was progressing. We had to process a claim through the tenancy deposit scheme (TDS). This took months. After kickstarting the process with TDS they had the nerve to try and take some of our deposit for extra professional cleaning (we had to pay £250 for a clean before we left) and unexplained damages (no evidence provided to explain what the damages were).I hope this review helps some renters out there. It’s a disgrace how agencies like this one get away with these behaviours and are allowed to continue to operate.

Kurt · 28 October 2022

★★★★★ 5/5

Trustpilot

Thank you, Annie…

I just wanted to say thank you to Annie Munday who really listened to our property requirements and was so helpful and responsive. We Unfortunately didn’t end up with the property we were interested in; however, we would most definitely hope to have Annie’s help in the future and would recommend her highly to anyone. We’ve talked to many property managers but Annie has been one of the best who actually listens. Thanks for all your help!

Kerri · 8 July 2020

★★★★★ 5/5

Trustpilot

Salman was outstanding to work with…

Salman was outstanding to work with when I rented my flat. He was prompt and accountable and reliable at every step of the process. I’d give him six stars if I could. Top man!

Steve · 30 June 2022

★★★★★ 5/5

Google

Within 2 weeks, Sandra helped us to find a flat and to settle down here. Amazing efficiency! Thank you Sandra!

Ben · 24 September 2023

★★★★★ 5/5

Trustpilot

Spencer and Mark were absolutely…

Spencer and Mark were absolutely incredible. They made such a huge effort to sell our flat when previous estate agents had failed and made the whole process a lot easier and more pleasant. They went above and beyond and were always available on the phone for any help or advice needed, always professional and honest. They also managed to find us an amazing house to buy at a really good price and helped the process go smoothly. Thanks!!

Anneka · 3 September 2019

★★★★★ 1/5

Trustpilot

When it came to renewing the tenancy…

When it came to renewing the tenancy they attempted to raise the rent by over 25%. From £1775 to £2400 than to £2100 than £1900 than to £1835 which was finally within the guidelines of the Retail Price Index, being a minimum of 3% and a maximum of 8% to £1835. No gas certificate for 2022, a failing front door for fire health and safety as there’s gaps all around the door and the closing safety catch is broken so the door would not close in the case of a fire, fire alarm in our flat hallway doesn’t work and if there’s a late payment they will call/email you in a disrespectful and harassing manner. All respect goes out the window and it turn more into a thuggery practice. I’m waiting for a bunch of tricks when it’s time to return my deposit and I’m expecting it. Door handles look like they’ve been drilled back on over 10x but they’ll probably say I done it. Poor property maintenance, poor customer services, unethical practices and harassment. If your going to pay a premium within the renting sector honestly avoid these lot.

Anthony · 29 July 2022

★★★★★ 5/5

Trustpilot

Great experience!

Jack has been amazing in his efforts to sell our property. Service has been outstanding from the point of valuation. The level of communication received from Jack has been superior to all other agents dealt with throughout this process. Instant feedback after every viewing has been greatly appreciated - and something rather surprisingly not all estate agents have grasped. Jack provides professional guidance when needed and is an absolute pleasure to deal with! Highly recommend.

Stephanie · 2 July 2020

★★★★★ 5/5

Trustpilot

Gergana an excellent agent guide me…

Gergana an excellent agent guide me through every process. I appreciate thank you Gergana and portico for approval into renting one of your apartment.Sincerely Nadata Burnett

Nadata · 13 February 2023

★★★★★ 5/5

Trustpilot

Fantastic client care from Camden…

Fantastic client care from Camden branch - Ieva Sarkovska and Salman Peerally are both fantastic.

Anon · 23 October 2025

★★★★★ 5/5

Trustpilot

Kailene Grey was absolutely lovely and…

Kailene Grey was absolutely lovely and thoroughly professional. She answered all questions and was willing to provide any additional requested information. I'd highly recommend her as a broker.

Michael · 22 October 2022

★★★★★ 1/5

Trustpilot

This company is irrensponsible to its…

This company is irrensponsible to its customers ,because they take money on the holding deposit after which you send a contract by e-mail such as that you can move to the proposed date , but when you get the time to move appear that will problems that will not allow you to rent the property ,and when you ask them for money back , they tell you that money does not return ,but before giving money ,I was not told this , hesitate this company for rent .

Ungurean · 20 April 2022

★★★★★ 5/5

Google

First Union, particularly John Chase, handled my property sale with professionalism always answering questions promptly. He was proactive in dealing with the buyers & their solicitors. Always very friendly. I would have no hesitation in recommending this agency.

Kathryn · 17 April 2021

★★★★★ 5/5

Google

First Union has always been a great support to us tenants. Whenever something broke down we could fill out an online form and within a day or a few days (depending on the urgency) First Union would get approval from our landlord and arrange a contractor to come over. For instance, when the boiler broke down during the weekend, the plumber came over on Monday morning and after it became clear the broken part couldn't be replaced, it took less than 24 hours to get approval, order all parts and get the new boiler installed.

Teddy · 17 April 2022

★★★★★ 5/5

Google

First Union! The best agent in London. They have looked after my property for years, I would not change my agent for anything. Remy K. from the wandsworth / Battersea office is great and extremely professional ! During these difficult times we're all going through with this covid situation Remy has never stopped working hard to find tenants for landlords, always making sure all goes well for landlords and tenants, Remy and his amazing friendly team ( Blossom, Jessica, Sandra..) are always there to help . I recommend First Union to anyone! Bravo and thanks for all your hard work!!! Laurent

Laurent · 17 April 2022

★★★★★ 1/5

Google

If you are looking for an agency that will find you a flat you are at the right place - but at what price?? The close relationship of the owner and the agency was coming apparent soon after we had moved in - during the COVID lockdown . We experienced awful smells in the flat which turned out to be over painted mold , broken gates that resulted in numerous stolen bikes among the people in our building that nobody was taken responsibility for - ours as well - a flat that was so badly insulated that we paid during the winter £400-£500 a month just for the heating ! The agency said they are not the managing agent and can’t help. When we handed in our notice our deposit was retained by the agency , as the landlord was claiming a deduction of £200 which we did not agree to due to our terrible misfortune and money loss during our tenancy . We never saw the inventory check out report , everything was delayed and delayed . Instead of just forwarding the £200 disputed amount to TDS the agency send the whole amount - TDS said they have never seen anything like this before . After almost 3 months we just received our deposit back - minus £95 which was awarded to the landlord - not the £200 he was claiming . The agency played a major part in this stressful , harmful and bad experience we just put behind us - during a National Lockdown this is nothing I wish on anybody ! What the agency should have done was to be honest about the state of the flat , the mold issues , security etc Friendly and nice when they want you to sign a contract - but completely turning their back on you when you encounter problems . I would never rent through them again. A very dishonest agency unfortunately.

Sylvia · 17 April 2022

★★★★★ 5/5

Google

First Union have been managing the rental of my flat for over 13 years now and they do a superb job! Their team keep me informed of everything that's going on, they deal with all the issues efficiently and professionally. They look after both my needs as the landlord and those of the tenants too and make sure everyone his happy. When repairs/maintenance need doing they arrange this very quickly and seem to have great contacts for getting jobs done at good rates. I cannot recommend them strongly enough - they are a real pleasure to deal with and would have absolutely no hesitation recommending them!

Adam · 17 April 2022

★★★★★ 4/5

Trustpilot

The estate agents team were very on…

The estate agents team were very on point and responsive, helped me and my flatmate in a tricky situation. Hugo especially worked hard for us and kept us updated. Paralegal services seemed quite slow though from our knowledge and we ended up moving in much later than anticipated.

Rem · 28 August 2024

★★★★★ 4/5

Trustpilot

Excellent service

Would have been five stars but for a hiccup in the lines of communication. But satisfactorily resolved in a timely (if costly) fashion. Spyros was unfailingly polite, even when I perhaps was not. He was most efficient in obtaining a very satisfactory renewal deal. I live overseas and it is a relief to know that there is someone who is competent acting on my behalf.Reading this, perhaps I should award a further half star!

Gary · 5 February 2020