First Union Battersea reviews in London

★★★★★ 5/5

Google

Recently found a property to rent with portico. Sandra was incredibly helpful throughout the whole process, which went very smoothly. She answered any and all questions promptly and honestly. We are very happy with the service provided and our new flat.

Billy · 17 April 2024

★★★★★ 5/5

Google

Have gone through the lettings process recently with Laura G, and she has been amazing at helping us with viewings and securing the flat. She was super organized and incredibly responsive and polite and friendly throughout the whole process, we are very grateful!

Harriet · 11 August 2026

★★★★★ 5/5

Trustpilot

I have had an amazing experience here

I have had an amazing experience here. They made my move very smooth and easy, especially when I came from another country - the stress was taken away! Jodie was incredible during this experience. Thank you so much team.

Meg · 24 July 2025

★★★★★ 5/5

Google

Sandra was super helpful and professional throughout the entire process, really appreciated the quick turnaround.

Rasim · 17 April 2025

★★★★★ 5/5

Trustpilot

Just want to thank Michael for all the…

Just want to thank Michael for all the help he gave us in finding our perfect flat. If any of my friends need a property I will sure recommend Michael. Regards

LUISA · 28 August 2024

★★★★★ 5/5

Trustpilot

Excellent service

I had the pleasure of working with Adam, I must say that he was a true professional. He was always available to answer any questions I had, and he made sure that I was comfortable with every step of the process. Overall, I would highly recommend Adam to anyone looking to buy or sell a property. His professionalism, knowledge, and attention to detail make him an excellent choice for anyone in need of a reliable and trustworthy real estate agent.

Alexandrina · 13 September 2023

★★★★★ 1/5

Trustpilot

By far the most unprofessional letting…

By far the most unprofessional letting agency I have ever dealt with. Would like to start off by thanking Flora and if I could write a 5 star review for her I would, far too qualified to be working amongst such incompetent individuals. However the reason behind my review is to warn people who are currently working with Fahad, this boy is by far the most unprofessional estate agent I have ever dealt with, bad attitude and we are now having to take legal action as we found out he had entered our property after us providing 4 emails and 8 phone calls advising he is not to carry out viewings on that day however, he could the following day. Despite us declining access and asking for confirmation he will not be attending the property multiple times he still went ahead to show our home to complete strangers (may I add we are 2 young girls and we had left personal belongings we would not want being seen on that day). In addition to his breach of the tenancy rights act, trespassing and foul attitude he also lied on multiple occasions advising us only 2 viewing were carried out, we later spoke to his employee to find out 13 viewing went ahead! (please note when he notified us of the viewing he only advised of 1 viewing). We are currently seeking legal advise as one of us is in treatment and on medication for severe anxiety through the NHS and his actions has caused distress and paranoia about being in our own home which we are paying a large amount of money for. If I could give him 0 stars I would. I’m a previous sales negotiator and letting manager so I know one of the first things you learn when you get into the game is always comply with the tenancy act as there can be serious legal consequences, this boy should not have a job which holds such responsibility as he is clearly incapable of the standard the job holds you to.

Nia · 2 August 2024

★★★★★ 5/5

Google

Jess is brilliant. Super attentive, understanding and easy to get hold of, excellent service!

Rachel · 17 April 2025

★★★★★ 5/5

Trustpilot

Property sale

Caroline was the selling agent when we bought our property is Chiswick and when it was time to sell we didn’t go anywhere else as we knew Caroline would do the best job and get us the best price. Caroline is an expert in the Shepherd’s Bush / chiswick area and uses her knowledge of the neighbourhood / commuting tricks / childcare provision / yoga classes to really engage prospective buyers. It’s clearly a tricky time at the moment but our place was sold quickly at a good price, and Caroline navigated several bumps in the road to resolve things quickly and always to the best outcome. Caroline was always on the end of the phone which reassured me greatly and she and her team made the moving process as stress free as possible, also advising us on how to manage our purchase when the selling agent we bought from was less than helpful. She knows how the market works and her advice always proved true. Thanks so much Caroline!

Deanna · 31 August 2023

★★★★★ 5/5

Google

John went above and beyond for us and helped speed the sale along. John was very warm and friendly making what can be a stressful experience for a first time buyer, enjoyable. John was quick to respond to emails and even sourced documents that our solicitors had requested from the seller’s solicitors that were holding up the sale. Cannot recommend John enough!

Bianca · 17 April 2022

★★★★★ 5/5

Trustpilot

Tauqeer Altaf is very helpful and professional

He was very helpful and professional. He showed me the property clearly and answered all my questions. Great service. Highly recommended.

Mustafijur · 28 April 2026

★★★★★ 1/5

Trustpilot

AVOID

AVOID. Coerced into taking a no deposit option by making seem like there's no other option, and offers will be rejected if it is not taken.Did not disclose to us that both windows of the flat are completely broken; do not close properly, do not open properly - hidden behind blinds on viewing days. Very remiss of an agency not to disclose this to tenants. Extremely slow to respond to requests. Did not even perform my right to rent timeously- made me go into their office the DAY BEFORE MOVING, after I already did this, to scan a passport. Useless. Inefficient. AVOID. Unfortunately I'm trapped now after signing the contract before noticing the windows in the empty flat on moving day.

Graham · 1 July 2024

★★★★★ 5/5

Trustpilot

Densel was exceptionally friendly and…

Densel was exceptionally friendly and helpful when my family and I were looking for a new home. He always had an answer to any question I posed to him. Communication is essential for me, and Densel demonstrated excellent communication skills for me; the conversation just flowed. He was very helpful and informative during my four showings with him.

Terell · 1 August 2022

★★★★★ 5/5

Trustpilot

We just bought our dream home with the…

We just bought our dream home with the help of Adam Caunhye and he was extremely attentive to our needs and proactive in helping us get to completion. With the help of the incredibly reliable Hannah Russel these guys are the dream team of portico! As first time buyers we were given constant reassurance and no question was left unanswered from Hannah and Adam. From viewing to completion they were informative and responsive. Couldn’t recommend Hannah and Adam enough!

Ruby · 5 August 2023

★★★★★ 1/5

Trustpilot

Absolutely glacial responses as a…

Absolutely glacial responses as a property manager to issues. There have been moments of responsiveness in the last 6 years and they are pleseant when they do respond, but most of the time its very slow, lackadaisical and requires chase after chase after chase. They have now also implemented a cumbersome online reporting process for issues which is not great, and always forgets the details previously entered. They send workmen who do shoddy work also. And even our landlord, who we have gotten to know as a result, is fed up with them.Recently sustained damage due to the flat and the flat below due to a slow response.

Guy · 21 June 2024

★★★★★ 5/5

Trustpilot

Happy landlord

Sean and his team at Walthamstow have just rented my flat, excellent service, secured a professional tenant quickly and got over the asking price as well 5 star service

Kim · 9 August 2024

★★★★★ 1/5

Google

Since they took over from First Union - what a shambles, too many people dealing with one issue and no one knows what they are doing!! Such a shame after what John & Emma built up over the years…

Jo · 17 November 2025

★★★★★ 5/5

Trustpilot

The company is amazing and great

The company is amazing and great. They helped me in getting my property. I would like to thank James and Tauqeer.

Moussa · 27 November 2024

★★★★★ 1/5

Trustpilot

Awful to rent from

Awful to rent from, useless property managers, serially refused to fix issues or just outright ignored, lived without a working freezer, broken front door lock, etc. Also completed paper work late, forcing me to pay additional months of rent. They also do the unethical practice of blind biding for rental properties, and forcing no-tds schemes. Didn’t give warning about works starting on property a month after move in date - I never knew a day of peace and quiet.

Leah · 23 August 2025

★★★★★ 5/5

Trustpilot

I’m very grateful to Elianna Blankson…

I’m very grateful to Elianna Blankson for helping me find the ideal rental property. She is professional and friendly, consistently providing excellent rental services. She patiently answered all my questions and was very supportive throughout the entire rental process. I highly recommend Elianna as a rental agent; if you’re looking for a trustworthy professional to assist you, she is definitely the best choice. Thanks again to Elianna; I’m truly satisfied with my rental experience!

止 · 21 September 2023

★★★★★ 5/5

Trustpilot

Thank you all team portico Hammersmith

Even though me and my husband couldn’t speak zero English Erick was always happy and very patient explaining the whole process very slow and clear so that we could understand. We both would like to thank portico Hammersmith for giving such a great and clean studio for us we are very happy . Thank you

Isabel · 29 June 2022

★★★★★ 5/5

Trustpilot

Great agent

Great agent, very helpful throughout the whole process - Matt especially!

Jake · 29 May 2026

★★★★★ 2/5

Trustpilot

As a landlord I reluctantly pulled out…

As a landlord I reluctantly pulled out of a letting because I didn't trust the negotiator, who found to be a glib smart @rse.

Mr · 5 February 2026

★★★★★ 5/5

Trustpilot

Helpful and Honest Agent

Just finished my lease with portico and I had a great experience working with Annie. She was friendly and helpful. Communication was quick and clear throughout, and she made the whole tenancy process feel stress-free.

Kimberly · 9 October 2025