Trusted Agent profile · London
★★★★★
1,223 reviews across 2 platforms
21 Battersea Square, London, SW11 3RA
First Union's office in London, at 21 Battersea Square, is rated 4.3 out of 5 across 1,223 reviews on two platforms, including 146 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. First Union Battersea hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
First Union London won ESTAS awards in one year, most recently 2022.
ESTAS winner in one year: 2022.
2022 1 Gold, 1 Silver and 1 Bronze ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
We are very happy to report that we have found Aleksandra to be most efficient and ready to help in the management issues of our flat in West Hampstead.It has been a pleasure working with her.Mervyn and Lorraine Waldman
5/5
TrustpilotSo pleased with the service
So pleased with the service, I've been looking for a long time to find the right company and I couldn't choose any better. Very professional service and knowledgeable, I will be keep recommending you guys you do the great job ,thank you!
5/5
TrustpilotExcellent Service
Marc, a Leyton manager has been so honest with what suits my new lettings fee. It took me quite a while to decide which package is best value and from start to finish, efficient, honest, patient and straight talking. Can't fault his service.
5/5
GoogleRating only, no written review.
Dear Ali Shubbar! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
5/5
TrustpilotLiving room paint
Casey came over this morning to paint our living room. Lovely job, really pleased with it :) efficient and friendly, and would definitely recommend.
5/5
TrustpilotWe recently had some decoration work…
We recently had some decoration work done through portico handyman James. The whole work was done efficiently and timely. Definitely a great service 👍🏼
5/5
TrustpilotCasey has recently done lots of…
Casey has recently done lots of different jobs for me, no matter what he does it’s always a great outcome, would highly recommend!
5/5
TrustpilotHi Samuel
Hi SamuelI just want to thank you for everything because without you persistent nothing of this will be possible, you been amazing on all process and we really appreciate that. Thanks for everything o wish you all the best.
5/5
TrustpilotWould recommend!
We had a visit from Casey who cleaned and treated the mould in the bathroom. Fantastic work, professional and satisfying to watch.
5/5
TrustpilotNathan Powell
Nathan Powell has proved to be a determined and pro-active agent and resolved a difficult situation with speed and charm.I can recommend him and will be in touch when I will be ready to put my house on the market
5/5
TrustpilotI had an amazing expérience with…
I had an amazing expérience with portico moving into my 2 bedroom flat with Annie’s support who was very professional, patient end and friendly. I highly recommend for anyone looking for somewhere to live to choose portico.
2/5
GoogleThe amount of email spam and sms 'offers' from them is unbelievable. The contracts person I dealt with could benefit from additional training.
5/5
GoogleThey've been excellent with us. We've had problems with the flat (no one's fault) but these were sorted really quickly. In this city, full of unscrupulous landlords and estate agents, of which I have experienced many, they have been genuinely good.
5/5
TrustpilotI had a pleasure to get help from…
I had a pleasure to get help from Alexandra Galla. She was very helpful and knowledgeable. She had advised what I should have done with the problem. Nice and very pleasant to talk to, thank you!
1/5
TrustpilotIncompetent/seemingly unlawful conduct.
In sum:
Dear James, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
TrustpilotThe best customer services which is…
The best customer services which is always provided (specially by kieren downey).Really happy that whenever we have raised any issue or concern, its dealt with straight away. Very helpful and professional team. :)
5/5
TrustpilotReliable & good customer service
Prompt response proactive good advice works hard to get your property let. Remembers me as the client & readily accepts calls or calls back within reasonable timeframe. Have built a good working relationship.
5/5
TrustpilotHelene at accounts
I have really always been impressed with the professionalism from Helene Tyler at accounts....if there is ever a query....Helene investigates and responds the very same day! Keep up the good work!Michael W. at Rowhill Properties
5/5
TrustpilotGreat service and great attitude from…
Great service and great attitude from Charlene Garcia Marin and Graznya Kotarbo who make the job a little easier and thanks everday to all of the staff at the Chigwell office from Phil at PR Property Company.
5/5
TrustpilotGreat service from beginning to end
Great service from beginning to end. My point of contact was Lady Niongo, who was very professional and helpful. All queries and questions were always promptly dealt with and I will highly recommend.
5/5
TrustpilotI have been dealing with Grazyna…
I have been dealing with Grazyna Kotarba for well over a year now and nothing is too much trouble when I ask for any help. Very professional, courteous and leaves no stone unturned . First class 👍🏻
5/5
TrustpilotThis agency is top.
This agency is top.From the viewing process to check out moment they were amazing, extremely friendly and professional. Fast and effective. If I have to rent again I would do it through them.
5/5
TrustpilotI would give Spyros a 5 stars
I would give Spyros a 5 stars. He was excellent in dealing with my issues and I would say his responses were very swift. I have no hesitation in recommending him to anybody!
5/5
TrustpilotAleks dealt with my transaction the…
Aleks dealt with my transaction the entire time and she has made the process very smooth for me and my family and we were able to move in on time ! She was very helpful
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. First Union Battersea won Gold for Lettings (Landlords) in London (South) and Silver for Lettings (Tenants) in London (South) at the ESTAS 2022 awards, and 1 other industry award since 2022.
