Trusted Agent profile · London
★★★★★
1,223 reviews across 2 platforms
21 Battersea Square, London, SW11 3RA
First Union's office in London, at 21 Battersea Square, is rated 4.3 out of 5 across 1,223 reviews on two platforms, including 146 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotHappy with the level of service..but room for improvement.
Very happy with the level of service and diligence shown by Spyros Miaris (Forest Gate, London) ironing out matters relating to my AST and Tenancy Rent Deposit at the point of contract renewal. Would have given 5 stars but landlord communication has been a little lacking on the Property Management side of the business.
5/5
TrustpilotVery helpful and professional service. Highly Recommend.
Very helpful and professional service. Have recommended them to my friends and they have had a similar experience. Vatche C has personally dealt with all my property needs across a variety of situations and cannot recommend him enough. He and the wider team have a deep knowledge base and advised me on several occasions.
5/5
TrustpilotHelene Tyler is always efficient and…
Helene Tyler is always efficient and quick to respond
4/5
TrustpilotFlora Eshagzadeh was wonderful in…
Flora Eshagzadeh was wonderful in helping me out.
5/5
TrustpilotCharlene was really helpful and…
Charlene was really helpful and understanding during my renewal
5/5
TrustpilotThanks to Molly and team very helpful
Thanks to Molly and team very helpful. Would certainly use again.
1/5
GoogleI don't hate this place but quite useless, wrong information on the window, not taking contact back, so really, nothing to say 😁 …
Hi Liis, I'm surprised by your review. Please could you contact me directly as I'm not quite sure what the problems were to enable me to respond more appropriately. Kind regards John
5/5
TrustpilotHelpful
Helpful, good listener and proactive. Thank you Charlene
5/5
TrustpilotVery professional and trustworthy team…
Very professional and trustworthy team both in sales and after offer accepted.
Dear Daniel,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat estate agents
Great estate agents - very helpful in my house hunt
Good morning,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat work, thanks!!
Really good service and efficiency overall, but in particular I wanted to highlight the fantastic assistance that I received from Magdalena Grzesiak, who helped with preparing our statements and other related items. Magdalena responded promptly to all our requests and questions, and was always extremely polite and pro-active in doing so!! :-)
5/5
TrustpilotVery lovely and good customer service!
Very lovely and good customer service!Very nice staff, there are also always there when I need them which made it very easy for me as I needed them a few times urgently and it’s been great with the contact, just a shame I couldn’t give more than 5 stars because I’d highly recommend this company!
5/5
GoogleVery friendly, helpful and efficient service, quick turnaround time for arranging viewings, paperwork and responding to any questions/concerns
Thank You Rama. Thank you for taking the time to post your review and for your kind words.
5/5
TrustpilotMagdalena most helpful
I have been working with Magdalena from accounts lately and have to say she has been very helpful and professional. She has always kept me up to date with my financial matters. I would like to thank her for her customer support and promptness and making my life a lot easier.
5/5
Trustpilot10/10
Very responsive and helpful throughout the whole process! Definitely recommended!
Dear Annie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAdelina is superb, efficient
Adelina is superb, efficient, responsive, polite.
5/5
TrustpilotSamuel Johnson provided amazing…
Samuel Johnson provided amazing customer services skills and was able to communicate and answer me and my daughters questions quickly and effectively. During the COVID-19 lockdown he was still able to contact us and when I wasn’t able to travel, he made sure I received documents some way and some how.
5/5
TrustpilotA truly professional agency to work…
A truly professional agency to work with. They clearly invest time and money to ensure all staff provide exceptional levels of service. I've been very impressed with Aleksandra Galla & Ed Lugg who have been thorough, personable and very passionate in everything they do - very refreshing, well done!
5/5
TrustpilotWe had handyman Casey come to fit a new…
We had handyman Casey come to fit a new bath panel, he's was great, really efficient and got the job done in good time, we are really happy with the results. Thank u!
5/5
TrustpilotI have been dealing with Sean for a few…
I have been dealing with Sean for a few years. Deals with any issues quickly and efficiently. Excellent service.
5/5
TrustpilotBuying a flat. Excellent
I dealt mostly with Guy Steenkamp. He was really helpful and professional. Was easy to contact and good to deal with. I was purchasing a property.
5/5
TrustpilotLady Niongo very helpful
Lady spent plenty of time with me and was unbelievably helpful in my search for a property. She took time to talk with me and find a place that suited me and my situation. Her communication was great and i was updated every step of the way.
5/5
TrustpilotJust in time!
Sean and his colleagues have worked tirelessly to help us with the sale of our property. From marketing, viewing, price negotiations and completion support; they have provided an excellent service. I fully recommend! We would not have made the stamp duty deadline without their help!
5/5
TrustpilotGreat service and presentation by all…
Great service and presentation by all the friendly staff. I have been a member of the portico places for a couple years now and it is great getting deals from all my favorite places in Clapham! Would recommend to any of my friends or family looking to rent or sell.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
First Union London won ESTAS awards in one year, most recently 2022.
ESTAS winner in one year: 2022.
ESTAS awards by year, 20222022 1 Gold, 1 Silver and 1 Bronze ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. First Union Battersea hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. First Union Battersea won Gold for Lettings (Landlords) in London (South) and Silver for Lettings (Tenants) in London (South) at the ESTAS 2022 awards, and 1 other industry award since 2022.
