Trusted Agent profile · London
★★★★★
1,223 reviews across 2 platforms
21 Battersea Square, London, SW11 3RA
First Union's office in London, at 21 Battersea Square, is rated 4.3 out of 5 across 1,223 reviews on two platforms, including 146 Google reviews rated 4.6.
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First Union London won ESTAS awards in one year, most recently 2022.
ESTAS winner in one year: 2022.
2022 1 Gold, 1 Silver and 1 Bronze ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotAwful letting agency in London
Completely unreliable, lazy and untrustworthy agents. They will not reply to any tenant issues via email or phone, including broken boilers, and your deposit is not safe with this agency.Living in a flat run by this agency has truly made for a miserable experience. Avoid them at all costs!
1/5
TrustpilotInstant valuation isnt instant
Free online instant valuation of house. Enter details... website jumps to detailed evaluation and asks to setup a meet. Clickbait, avoid. These are probably all fake reviews here too
5/5
TrustpilotSean helped to find us a perfect home
Sean helped to find us a perfect home. He was very professional throughout from start to finish
5/5
TrustpilotQuick and easy to deal with
I was very happy with the service I received from the sales consultant At portico he was friendly and also very professional and made sure I got a property that was convenient and ticked all my boxes The feedback and communication was great and efficient as well
5/5
TrustpilotExcellent service, informative and helpful
Annie and Filiberto have been excellent and very professional throughout my experience. Literally only put my house on the lattinfs market for three days as they had viewings lined up and we had an offer accepted within days. Very impressed and would recommend
5/5
TrustpilotCharlene in renewals
Renewing my tenant’s contract for another year was quite a relief, but Charlene getting me a 3% rent increase made it a pleasure - not to mention how that extra money over the next 12 months will help me to plan for the S.24 tax increase next year!
1/5
TrustpilotI wouldn’t even give portico one star
I wouldn’t even give portico one star. Outstanding problems for 18 months serious damp issues. Don’t respond to emails unless they want something from us and ignore the initial request from us. Avoid at all costs. I don’t normally write reviews but I feel so strongly about this.
1/5
TrustpilotWorst Property Management Company management Ever…
These are the worst property management company on the face of the planet, Michael Hookway, Matthew Gurkin and all the staff in the so called credit control dept, absolutely useless
5/5
GoogleWonderful experience. Great professional team
Thank You Renata.
5/5
TrustpilotExcellent Service
Hi Samuel,just wanted to thank you so much for your help with renting the property.You have really gone out of your way to help and your assistance, patience and time has been greatly appreciated. I will highly recommend your agency to people l know.Kind regards,Keith
5/5
TrustpilotGreat experience with the hammersmith…
Great experience with the hammersmith office, and namely Melissa and Dominic - as they helped to ensure all safety protocols were strictly observed during lockdown. Very appreciative of the steps taken and improvements made to ensure all parties felt comfortable and safe!! Thank you!!
5/5
GoogleExcellent. Love them :)))
Thanks Thomas.
5/5
TrustpilotThe sale’s team have done brilliant…
The sale’s team has done brilliant jobs to get through the transaction. I can’t thank enough for their assistance throughout the purchase processes.
1/5
TrustpilotAvoid
Avoid. Time wasters. I had 3 viewings organised days before and confirmed an hour before. Then outside the first property no-one turned up for the viewing, the office had no record of the viewings, and all 3 properties had actually already been let.Very very poor
5/5
GoogleGreat estate agencies
Thank You!
5/5
TrustpilotI find Alice FrancoDo Amaral…
I find Alice FrancoDo Amaral exceptionally helpful and always efficient at what she does. She always acts very prickly to solve any issues I have as a landlord. I would highly recommend her.
5/5
TrustpilotCasey from portico done a great job…
Casey from portico done a great job today painting my bathroom, very cheerful and tidied up to leave my flat as he found it, would highly recommend.
1/5
TrustpilotBizarre
Rang Saturday lunch time to view a property. Rang for ages then someone hung up. Rang again, no answer. Emailed saying we want to view that day and can’t get through. Nothing. Tuesday at midday I get a call. Too late. Not using them
5/5
TrustpilotHad the pleasure of meeting Casey today…
Had the pleasure of meeting Casey today who attended to fit an extractor fan. His work is very neat and tidy. Great job, would highly recommend!
5/5
GoogleWonderful experience. Great professional teamPositiveProfessionalism
Thank You Renata.
5/5
TrustpilotFiliberto Annie and Simona have been…
Filiberto Annie and Simona have been absolutely amazing at finding and securing a new tenant. I can't thank them enough for all their hard work and professionalism they have displayed throughout the process. A brilliant team, thank you.
5/5
TrustpilotJess and Assan (sorry if spelt name…
Jess and Assan (sorry if spelt name wrong) portico office Fulham very helpful and friendly - 5 star!
2/5
GoogleThe amount of email spam and sms 'offers' from them is unbelievable. The contracts person I dealt with could benefit from additional training.
5/5
TrustpilotWe are very happy…
We are very happy to report that we have found Simona Martalog to be most efficient and ready to help in the management issues of our flat in Wanstead It has been a pleasure working with her.Mariya and Valentin
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. First Union Battersea won Gold for Lettings (Landlords) in London (South) and Silver for Lettings (Tenants) in London (South) at the ESTAS 2022 awards, and 1 other industry award since 2022.
