Trusted Agent profile · London
★★★★★
1,223 reviews across 2 platforms
21 Battersea Square, London, SW11 3RA
First Union's office in London, at 21 Battersea Square, is rated 4.3 out of 5 across 1,223 reviews on two platforms, including 146 Google reviews rated 4.6.
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First Union London won ESTAS awards in one year, most recently 2022.
ESTAS winner in one year: 2022.
2022 1 Gold, 1 Silver and 1 Bronze ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI’m very happy with the service Helena…
I’m very happy with the service Helena provides. Always efficient and polite with any queries I have and provides my annual statements when requested. Pleasure to speak to someone rather than some pre recorded message.
5/5
TrustpilotEfficient service
A very efficient service was provided and very happy with. Between viewing and contract signing max two weeks went by and our agent (Jade) has been very helpful throughout.
5/5
TrustpilotSamuel
I was recently in contact with Samuel regarding a property and I found him to be honest, straight and a thorough professional. I would come back to portico because of him again.
5/5
TrustpilotA really great service from Rashad and…
A really great service from Rashad and the Forest Gate/Woodford team. Happy tenants and happy landlady! We would definitely recommend for a smooth and effortless process. Thank you
5/5
TrustpilotQuite simply the best letting agency.
Quite simply the best letting agency I have ever had in the course of my history as a tenant. Always helpful, friendly and quick to provide whatever assistance is needed.
5/5
TrustpilotReally helpful in finding a property to…
Really helpful in finding a property to match my specific requirements. Couldn't be happier!!!
5/5
TrustpilotExcellent speed of response to query…
Excellent speed of response to query from Alina Vicol. Given current climate (lockdown), I was impressed with how quick Alina responded to my query with the information I needed. Thank you!
5/5
TrustpilotSean at the Walthamstow branch has been…
Sean at the Walthamstow branch has been very helpful and accommodating throughout I have been a porticio tenant for two years and always found the team very professional and easy to work with
5/5
TrustpilotKurmanjan Omurzakova - RELIABLE
Kurmanjan Omurzakova - Senior Client Accountant Central Accounts Department - has proved to be reliable, providing clarity without delay when/if unexpected occurrences take place. A very good reflection on Bushells in a competitive market.
5/5
TrustpilotPayment mistake
Helene from the head office was very kind and helpful towards me as she managed to get through a problem I had with an incorrect payment I made by giving quick and helpful responses.
5/5
TrustpilotCasey: Clean, efficient, on time.....
Casey done the re-seal in our bathroom today and we are very happy with the work.
5/5
TrustpilotOur flat had a leak under the shower
Our flat had a leak under the shower. Kieran Downey, as always, provided first class service in arranging a fix effectively and efficiently with good expenditure. Very happy.
5/5
TrustpilotHelpful deposit returns teams
I found Lara Laws in the Deposit Returns dept to be very efficient and courteous. She chased up my deposit and ensured everything went smoothly, which was a real relief.
5/5
TrustpilotEfficient
As a landlord i have been in contact with Helene Tyler in accounts for good while now , i find her very efficient, helpful and pleasant all the time.Gary Levinson
5/5
TrustpilotPatient and nice support from the…
Patient and nice support from the agency. Great locations.
4/5
TrustpilotNatalie Blanton
Natalie Blanton, deposits administrator, is exceptionally efficient and would call back immediately and chase up loose ends. Appreciated her help
5/5
TrustpilotAfter years of several property…
After years of several property managers mishandling my property, it is nice to have someone like Saeeda Hamidi who has your interest at heart - very refreshing, thank you!
5/5
TrustpilotThese guys are fast
These guys are fast, they get the job done and whatever you need doing you have a good service here. If anyone looking for a house I cant recommend them highly enough!
5/5
TrustpilotWe had a visit from Casey yesterday who…
We had a visit from Casey yesterday who installed some blinds. Fantastic job.
5/5
TrustpilotWonderful service from Magdalena…
Wonderful service from Magdalena Grzesiak, impressed with her immediate responses and care she always take me as her client. Great work Magdalena, it’s a pleasure working with you
5/5
TrustpilotA breath of fresh air
Fantastic company......... I have worked with portico for a number of years. They have so much knowledge and experience in the property sector. I would highly highly recommend.
5/5
TrustpilotA great personalised experience
A great personalised and professional experience with Vatche Cherchian. A strong knowledge base on the local market and clear advice really helped our position. Would highly recommend
5/5
TrustpilotWas really happy with Casey's…
Was really happy with Casey's workmanship and our new blinds!! Fully recommend!!
5/5
TrustpilotProfessional Client Accountant
Alina-Maria from the Accounts Department helped us with our finance-related queries, such as refunds. Her professionalism and attentiveness to details made the whole process seamless. Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. First Union Battersea won Gold for Lettings (Landlords) in London (South) and Silver for Lettings (Tenants) in London (South) at the ESTAS 2022 awards, and 1 other industry award since 2022.
