Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleNot a 5 star service
We moved into our rental property almost three weeks ago and are only just now able to settle in properly. Following putting money down to secure the property, we had next to no communication from the agency (FJL), just a portal to upload documents to. The key document that was issued to us, the Tenancy Agreement, was signed and completed by all parties. When we contacted FJL a few days prior to move in to confirm arrangements for getting keys etc (as we had heard nothing from FJL), we were told the date on the agreement couldn’t be honoured. It became apparent that FJL had mis-managed the outgoing tenants and we were told that we would have to move in 24 hours later and we would be refunded a days rent. This meant our movers couldn’t unpack and assemble our items as intended and we had to pay a handyman ourselves to do so. FJL offered us £50 to cover this when we asked for some compensation but the bill was in excess of £200, furthermore we had to chase the £50 from them several times.
Just after our move in a “new mattress” arrived (as agreed as part of the rental negotiations) and it was clearly several years old and shipped over from someone’s else’s house! The final straw was they kept messaging us to write this review, asking for 5 stars, when we still had issues outstanding. If only they’d been in touch so much before our move in!
Sally · 29 July 2020
★★★★★ 5/5
GoogleGreat experience dealing with Jakob who was extremely helpful in assisting me during my property search for my first home. No complaints at all, would definitely recommend!
Jamie · 29 June 2023
Agent replied · 26 August 2023
Dear Jamie, Thank you for your lovely review. We are pleased you enjoyed working with Jakob. Kind regards Laarni (Sales) Stoke Newington Felicity J Lord
★★★★★ 5/5
GoogleOrphee at F J Lord was extremely helpful at each step of the process. She kept us well informed and responded quickly to any questions we had. I would highly recommend them if you are buying/selling a house in Stoke Newington.PositiveResponsiveness, Quality, Professionalism
Rebecca · 27 August 2021
Agent replied
Dear Rebecca, Thank you for such a lovely review. Kindest regards, Laarni from Felicity J Lord Stoke Newington (sales)
★★★★★ 5/5
GoogleFJL did a really good job of selling my house in Stokey. They were extremely professional, produced excellent documentation and then Neelay managed the process of getting viewings and negotiating with buyers very well. We got our full asking price and sold within a couple of weeks! Definitely recommended!
Ian · 7 January 2020
Agent replied
Thank you for taking the time to leave us feedback Ian. We are pleased to hear about your experience with us and will pass on your comments to our sales colleagues.
★★★★★ 5/5
Google“My experience with Felicity J Lord was fantastic, the team were very quick to response and make the move as smooth as possible. I dealt straight with Ranjit who was always available to answer questions and respond, I highly recommend using Felicity J Lord Stoke Newington!” H . Ogel
Huseyin · 29 July 2019
Agent replied
Dear Mr Ogel,
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future.
Felicity J Lord Stoke Newington estate agents
★★★★★ 5/5
GoogleLaarni has a wonderful combination of fantastic market knowledge with attentive servicing in a friendly relaxed style. A pleasure to deal with.
Chris · 23 August 2023
Agent replied · 26 August 2023
Dear Chris, Thank you for your lovely review. I am so glad that you enjoyed working with me. Kindest regards Laarni (Sales) Felicity J Lord Stoke Newington
★★★★★ 5/5
GoogleWe recently used Felicity J Lord to sell our former home in Stoke Newington. They were very proactive in securing a quick sale, maintaining communications throughout the whole process. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Kate · 20 June 2022
Agent replied · 19 June 2024
Dear Kate, Thank you for such a wonderful review and the recommendation. Kind regards Laarni (Sales) Felicity J Lord Stoke Newington
★★★★★ 5/5
GoogleYug (?) Was most professional and polite.He gave us sufficient time so that we could make up our minds. I found that the viewing was most informative. Thank you!
Beatrix · 13 December 2022
Agent replied
Thank you for your 5 Star review and kind words. We are delighted you have enjoyed working with Yuge. Kindest regards Laarni (Sales) Felicity J Lord Stoke Newington
★★★★★ 5/5
GoogleI have spoken with an agent named Geniene; she is very kind and has helped me a lot. Geniene, thank you so much for your help; you have improved my experience with this company.
סוזן · 17 May 2022
Agent replied
Dear Suzan, Thank you for your review. We are delighted to hear that you have had a great experience with Geniene. Kind Regards, Celine(Lettings) Felicity J Lord
★★★★★ 5/5
GoogleHighly commend Laarni - efficient and friendly throughout!
Bethan · 20 May 2024
Agent replied · 19 June 2024
Dear Bethan, Thank you for your wonderful review. I am delighted that you enjoyed working with me. Kind regards Laarni (Sales) Felicity J Lord, Stoke Newington
★★★★★ 1/5
GoogleThey seem perfectly civil until you choose another agent to use-even though you are transparent with them-afterwards be prepared for unwanted followups and borderline inappropriate questioning regarding your decision. Avoid at all costs-there are better agents in Hackney who will not undercut your property value.
Berna · 24 October 2019
Agent replied
Dear Berna, We are sorry to hear that you found your conversation with our representative difficult. While we always try to give the best advice and opinion about property and the market we understand that on occasion it can feel intrusive. But this is never our intention. Please accept our sincere apology and if you do wish to talk further about this call, please do feel free to call myself, Laarni Deasley Senior Branch Partner, 020 7923 0158.
★★★★★ 5/5
GoogleExcellent service from Jakob! He was very helpful and professional when I viewed the flat with him.
Salome · 23 October 2023
Agent replied · 21 March 2024
Dear Salome, I am delighted to hear you had a great experience with Jakob. Kindest regards Laarni (Sales) Felicity J Lord Stoke Newington
★★★★★ 5/5
GoogleEbony & Laarni helped us with our recent flat purchase through Felicity J Lord in Stoke Newington. They were both a pleasure to deal with throughout and were friendly, helpful and efficient during the whole sale process. I would not hesitate to recommend them.
Emma · 30 July 2019
Agent replied
Dear Mr Annett, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thank you again for your star rating! Regards Felicity J Lord Stoke Newington
★★★★★ 5/5
GoogleReally great service from start to finish. We found them very professional and always available in the evenings and weekends which was great. We recommend using them, it felt like they had very good reach in the region which helped with the whole process
Jennifer · 29 July 2019
Agent replied
Dear Jennifer,
Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Stoke Newington estate agents.
We always love to receive great feedback.
★★★★★ 4/5
GoogleAlthough I didn’t end up buying through FJL, I was greatly impressed by Jakob’s proactive approach to finding me possible properties and keeping in touch - very helpful indeed. Thank you.
Alix · 16 June 2022
Agent replied
Dear Alix, Thank you for your lovely review. Kind regards Laarni (Sales) Felicity J Lord Stoke Newington
★★★★★ 5/5
GoogleI have recently sold my property with FJ Lord. Charlie constantly followed up the case and provided updates in a timely manner. Good communication and transparency has definitely helped building a good relationship with the buyer.PositiveResponsiveness
Alex · 27 August 2021
Agent replied
Dear Alex, Thank you so much for your review, it's great to hear. Kind regards, Laarni- Felicity J Lord Stoke Newington (Sales)
★★★★★ 5/5
GoogleI found Ilya very welcoming and very informative. He advised me that he will do everything in his power to find me a flat and try as much as possible to cater to my needs and what I require in finding a flat
Dawn · 1 August 2019
Agent replied
Many thanks for taking the time to provide such positive feedback Dawn. It will mean a great deal to Ilya and the team at Stokey. Needless to say, if you know of anyone looking to rent or let a property currently, please do let us know as we would love to help. Enjoy your new home!
★★★★★ 5/5
GoogleVery helpful team - especially Orphee. Speedy responses to queries and effectively liaising on our behalf. Fingers crossed the sale will go through successfully .
Sheila · 24 April 2020
★★★★★ 5/5
GoogleIlya from Felicity J Lord estate has been very helpful in helping me with my hunt for an apartment and application process. He is easy to reach and always very helpful with any questions I have had in the process. Highly recommended.
India · 9 November 2019
Agent replied
Dear India, Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for your star rating! Regards Felicity J Lord Stoke Newington
★★★★★ 5/5
GoogleWe have been working as contractors with Genine for some time now and she is always a brilliant agent to work with and her customer service has always been top tier!!
Pristine · 17 April 2022
Agent replied
Thank you for your wonderful feedback. We are delighted to hear that you have had a great experience working with Geniene. Kind Regards, Annabel (Lettings) Felicity J Lord
★★★★★ 5/5
GoogleI have been extremely pleased with the way in which FJ Lord has handled the sale of my property. In particular, as a new trainee, Ebony Lartey supervised most of the viewings and was always courteous, considerate and reliable. An excellent service.
Sylvia · 29 July 2019
Agent replied
Dear Ms Katz, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you again for your star rating! Regards Felicity J Lord Stoke Newington
★★★★★ 5/5
GoogleSales Progressor Shannon Steadman help me to complete the sale. I was pleased with her being very responsive and push the sale once I needed to speed up.PositiveResponsiveness, Professionalism
Judit · 20 June 2022
Agent replied · 19 June 2024
Dear Judit, Thank you so much for your lovely review. We are so glad you enjoyed working with Jakob. Kindest regards, Laarni (Sales) Stoke Newington Felicity J Lord
★★★★★ 5/5
GoogleI cannot fault Muhammad Abu-Bakr's service. Nothing was too much trouble and he made the tenancy move in smooth. He chased uop on everything and got tyhings sorted that I was not able to do.
Cannot praise him enough.
Regards
Steve
Steve · 29 July 2019
Agent replied
Dear Mr Epstein, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We wish you all the best for the future in your new home. Felicity J Lord Stoke Newington
★★★★★ 5/5
GoogleRobert from Felicity J Lord has been extremely helpful through all the referencing process.
Always available on emails or phone calls and on point with all advices regarding the process.
Looking forward to having my tenancy with them!
Mateo · 29 July 2020
Agent replied
Dear Mateo, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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