5/5
GooglePaul has been really helpful in this process. Hopeful to land the property!
Agent replied
Hi Ryan Cook, we are very happy to have provided you with such a positive experience!
Trusted Agent profile · London
Felicity J Lord London reviews
★★★★★
861 reviews across 2 platforms
313 Upper Street, London, N1 2XQ
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 313 Upper Street, is rated 4.7 out of 5 across 861 reviews on two platforms, including 860 Google reviews rated 4.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google2/5
GoogleI'm not usually one to complain, and even as I write this I'm still inclined not to give a 1 star review because I would hate to undermine the positive aspects of the service we have received at Felicity J Lord. However the way we've been treated has been nothing short of discompassionate and unfair. We were moved in an apartment which had not been cleaned - it was absolutely filthy - see the photos attached to this review. The previous tenants things were still in the apartment and because we collected the keys on a Saturday nobody at the branch answered the phone despite their opening times suggesting someone should still be in the office. We even stopped by, but they were shut. A cleaner was eventually sent out part-way through day three, but by this time we had been expected to live in an apartment that was honestly not fit for human habitation for more than 48 hours. Despite Felicity J Lord admitting fault, we have been sent increasingly threatening arrears letters for the three days of rent which we have refused to pay due to a breach of contract. I have written this review in part as a warning of the practises of the letting agent which have the ability to impact not only tenants, but also landlords, and in part as an open letter to the management of the company to draw attention to the poor customer service and lack of attention paid during this whole process. I mentioned at the start of this email that there were good aspects and I do still want to highlight these. Until this fiasco, communication had been pretty good, with nothing to fault of the service. The online referencing tool was easy to use and emails were responded to efficiently. I was also impressed with how things were initially handled after the weekend, upon their discovering that we had been handed over a disgusting apartment, which was why the follow-up correspondence was so disappointing.
5/5
GoogleRoz was brilliant, friendly, on time and really helpful above and beyond our expectations.
Agent replied
Hi Oliver, I just wanted to say thanks so much and I am sure we will find you the "perfect" new home soon! Regards Roz
5/5
GoogleVery helpful and lots of information on the local area. Thank you Hamead Chioua
Agent replied
Thank you again for taking the time to write the review. We hope to be of service to you again in the future. Hamead Chioua. Felicity J Lord Islington
5/5
GoogleEmrecan was helpful and understanding. Not pushy, punctual and willing to discuss. Would recommend.
Agent replied
Thank you Jorge, for the kind words I really appreciate it. I am happy to help at any point, please feel free to contact if need be. All the best. Emrecan Selmooglu.
5/5
GoogleGreat experience working with the FJ Lord team all the way. Amazing service with Laarni and Faisal going the extra mile to meet my specific needs managing a property.
Agent replied · 21 March 2024
Dear Joffery, We really appreciate you taking the time to leave a review. The team will be very happy to read this. We are always looking forward to working with you. Kindest regards, Felicity J Lord.
5/5
GoogleOur agent Roz has been highly helpful, competent and a pleasure to deal with.
Agent replied
Hi Gareth, I just wanted to say thank you so much for taking the time to leave me a lovely review, it's greatly appreciated. Kind Regards Roz.
5/5
GooglePaul Zaad, the agent representing the sale of my property, has been very proactive. He seems to work very long hours and always replies promptly to any queries I have in a friendly and helpful way. His work with potential purchasers has been thorough and encouraging with marked success in attracting offers.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help
5/5
GoogleRecently had an offer accepted on a rental property in Islington and had a fantastic experience dealing with Sam. There was some initial issues with getting the keys to view the property but Sam was communicative through the whole thing. He also was very knowledgeable regarding the property.
5/5
GoogleProfessional service, thank you so much Jennifer!'
Agent replied
Thank you very much for your kind words about Jennifer. It means the world to her and the residential lettings team.
5/5
GoogleI’ve been dealing with Soulla Panayiotou at the Islington branch and just wanted to make a quick point: amazing! Her response time to emails and calls, second to none it’s been a pleasure! thanks
Agent replied · 30 December 2023
Dear Andrew, Thank you ever so much for your kind review. Soulla will be really happy to read this and we are glad you have enjoyed your experience with us. Kind regards, FJL Islington (Property management team)
5/5
GoogleI viewed two flats with Emanuele. He was always accessible and very reliable. The process did not feel like a competition, like for many other properties, because of his easy going and cooperative attitude.
Agent replied · 30 December 2023
Dear Zeynep, Thank you ever so much for your kind review. Emanuele will be really happy to read this. We are glad you have enjoyed your experience with us. Kind regards, FJL Islington (Sales team)
5/5
GoogleWe were very please with the service provided by James at the Islington office. We had a potentially quite tricky sale, and he was super professional and calm throughout, and was very helpful when we had difficulties with the conveyancing. Most importantly he was always responsive, right through to completion. Would definitely recommend.
Agent replied
Thank you for your kind words about James and the residential sales team
5/5
GoogleEventhough we don't get the property from Fjl, Emrecan was very helpful.
Agent replied
Thank you Ria, It was great viewing and meeting you and your partner, please do let me know if you see anything else on our website of interest. As I am happy to help you guys on your quest to find a suitable property. All the best.
5/5
GoogleHazal was great showing us around
5/5
GoogleJordan took me to see a property recently. The property was great and Jordan took some time going through all of the logistics and answering my questions afterwards. He was super helpful.
Agent replied · 30 December 2023
Hello Mi, Thank you so much for taking the time to leave a review, Jordan will be very happy to read this. Always here to help should you need anything else in the future. Many thanks, FJL Sales Islington.
5/5
GoogleI had a viewing with Ali and I could honestly say he was one of the best agents I’ve had worked with in trying to find a property. Although it unfortunately didn’t go my way I appreciate the effort and will keep working with Ali.
Agent replied
Thank you for your kind words about Ali and the Felicity J Lord lettings team
5/5
GoogleJordan took me to see a property recently. The property was great and Jordan took some time going through all of the logistics and answering my questions afterwards. He was super helpful.
Agent replied · 21 March 2024
Hello Mi, Thank you so much for taking the time to leave a review, Jordan will be very happy to read this. Always here to help should you need anything else in the future. Many thanks, FJL Sales Islington.
5/5
GoogleJennifer was super helpful during the renting process. Totally recommend!
Agent replied
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleI Have been working with Luciano and Soulla who are the property managers for my property. They have been a pleasure to work with and I look forward to continuing working with them in the future.
Agent replied · 30 December 2023
Hello Tina, Many thanks for your kind words. Always looking forward to working and helping you. Kind regards, Islington, Felicity J Lord Property Management
5/5
GoogleEmre was a knowledgable and accommodating host for our viewings. Recommended.
Agent replied
Happy to help, Its been great searching with you also. Best regards Emre
5/5
GoogleHad a viewing today with Hazal and the experience has been great! She is very helpful and professional
Agent replied · 27 August 2024
Hi Ricky, Thank you for your lovely feedback, It was a pleasure to have assisted you with your property search. We hope to continue providing you the same service! Many Thanks, Hazal Genc Residential Sales Consultant
5/5
GoogleThank you for your support Mr Omar Chughtai , You are very professional, I must say you are the best addition to J Lord team!
Agent replied · 21 March 2024
Dear Usman, We really appreciate you taking the time to leave a review. Omer will be very happy to read this. We are always looking forward to working with you. Kindest regards, FJL Islington PM
5/5
GoogleI worked with Brian Patterson at FJ Lord. He was absolutely amazing in helping us find our home. He is really good at understanding what both buyers and vendors are looking for and essentially "playing matchmaker" to create the perfect deal!
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