Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI rented Flat 20 Tower Court N1 2US by Felicity J Lord and they are most unethical and bad intenioned agents and landlord ever. They tried to charged me over £2100 with bias and lie check in check out report then when I resist they reduce to £430. They are just trying whatever they can get from tenant. They are trying to houses old problem like new problem and they are lying in their with non-exist problems as well. For example Jennifer who showed me the property initally while in the showing kitchen blind dropped and in the check out report they accused me to I break the blind :) stay away from this agent
Ozan · 20 June 2022
Agent replied · 19 June 2024
Thank you very much for your kind words about Jennifer. It means the world to her and the residential lettings team.
★★★★★ 5/5
GoogleWorked with Rob, super consultative, very friendly, talked me through the in's and out's of the prospective flat, and the kind of metrics I was particularly interested in. Excellent service overall
Diego · 16 July 2022
Agent replied
Thank you for your kind words about Rob and the Felicity J Lord team
★★★★★ 1/5
GoogleThe Senior Branch Partner was extremely rude and his market knowledge is questionable given he valued the property 20% less that other agents. It simply looks like he was trying to make a quick profit with no regard to the customer.
Luke · 29 September 2020
Agent replied
Thank you for your feedback. Please be assured that it will be passed on to our residential sales colleague in order to improve our services.
★★★★★ 5/5
GoogleRebecca Jessup has been very helpful in helping us to find a flat to buy. She is very good at providing information about the properties and she is very knowledge about the market. Her honesty and patience make her a great agent to work with!
Giuseppe · 4 March 2019
Agent replied
Hi Giuseppe, thank you for your kind words and this wonderful review! Rebecca
★★★★★ 5/5
GoogleAs I assumed, Felicity J. Lord is a great real estate agency. But I was in a lucky day when I walked-in the office on Upper Street on a Saturday afternoon and got agent Ali Ispir business card. Although he was out on a viewing, he called me one later and right away managed starting the process to get the flat that I wanted. He was very fast and diligent in intermediating the agreement with the landlords and getting the paperwork done. He made the process went smoothly with always a good attitude that things would work out, and they did. That’s the kind of energy you want when you find your next home! Thanks FJL and Ali! Cheers! Best, Marcelo L.M.
Marcelo · 17 May 2022
Agent replied
Thank you for your kind for words about Ali and the residential lettings team
★★★★★ 5/5
GoogleEmrecan went above and beyond in helping us secure speedy viewings to relevant properties. He clearly has a strong understanding of the market and helped us refine what we were really looking for. To top it off he's a thoroughly likeable chap. Highly recommended.
Ollie · 29 July 2019
Agent replied
Thanks Ollie really appreciate your review, it was great meeting you and your partner. I look forward to working with you guys again in the near future. All the best. Emrecan Selmooglu.
★★★★★ 5/5
GoogleRobert Jermain is super informative and efficient with booking in viewings, he is also very personable and is making the search for a property great!
Char · 11 February 2023
Agent replied
Thank you for your kind words about Rob and the Felicity J Lord sales team
★★★★★ 5/5
GooglePaul went the extra mile to keep regular communication with us throughout the sale. Despite challenges with unresponsive solicitors, he was persistent and made sure we were well looked after. Thank you Paul for all your help and patience.
Matt · 20 February 2021
Agent replied
Hi Matthew Birkett,
We would like to thank you for your kind words. It is always good to have such a great landlord like yourself. Our residential sales team are always here for you.
Wishing you a very best of luck with your move.
★★★★★ 5/5
GoogleEmrecan is great -- one of the best agents I have had the chance to meet -- he is friendly, professional and not pushy at all. Emrecan is quick in answering emails and worked late hours to help us though the whole process.
Alberto · 18 November 2019
Agent replied
Thank you for your kind words Alberto, It was great viewing with you and your partner. I wish you both the best for the future. Look forward to working together at some point in the future.
★★★★★ 5/5
GoogleEli has been professional, engaged and pro-active in helping me find a home. He keeps me updated with new properties coming to the market and listens to my preferences whenever we see a house. Would recommend.
David · 17 August 2021
Agent replied
Thank you for your kind words about Eli and the residential sales team
★★★★★ 5/5
GoogleBig thank you to Robert Jermain who was helpful and friendly when it came to looking for properties. I would definitely recommend this agent and agency.
Phoebe · 13 December 2022
Agent replied
Thank you for your kind words about Robert and the Felicity J Lord sales team
★★★★★ 5/5
GoogleEmrecan was a great help in my search for a new property. He has a great knowledge of properties in the area and was always upbeat and cheerful. Ask for him if you are looking for a property in Islington.
Jjj54 · 16 September 2020
Agent replied
Thank you for taking the time to share your experience. It was equally great meeting & viewing with you also. I hope to work with you again in the future All the best.
★★★★★ 5/5
GoogleThe team at FJ Lord (particularly Guy Williamson and Roz Matthews) managed the whole process with the minimum of fuss. They helped achieve a sale at above the asking price and within the timescale we had hoped for. I would certainly recommend them.
Richard · 29 July 2019
Agent replied
Richard Thank you. It has been a pleasure and we wish you and your family all the best for the future.
★★★★★ 5/5
GoogleRoz was very responsive and helpful throughout my property purchase. She answered all of my questions and endeavoured to provide me with as much information as possible. I would recommend FJL and Roz to anyone looking to purchase a property. Thank you Roz!
Sheila · 29 July 2019
Agent replied
Dear Sheila Thank you for kind words on Roz. I am delighted to hear that you would recommend us. Thank you Guy
★★★★★ 5/5
GoogleLuciano really helped me with the change of sharer process. Great service, Luciano was really helpful!
Enya · 1 October 2023
Agent replied · 30 December 2023
Dear Enya,
Thank you so much for taking the time to leave a review, Luciano will be very happy to read this. Always here to help should you need anything else in the future.
Many thanks,
FJL PM Islington.
★★★★★ 5/5
GoogleJames Spencer- Price , the assistant manager was very helpful. He was pleasant and professional. No pushiness which you often get from Estate agents trying to woo you into using them. He came along , on time, with a smile on his face, Assessed the property I want to sell and then sat down and chatted through the details of selling. He sent a letter within 24 hours of the appointed confirming details. I will feel confident to place the sale with his company.
Deborah · 13 March 2022
Agent replied
Thank you for your kind words about James and the residential sales team
★★★★★ 5/5
GoogleWe recently put an offer on a property that was sold through Felicity J. Lord. Our estate agent (James-Spencer Price) was extremely responsive and helpful throughout the whole process. He was very flexible in arranging a time and date to do the viewing, following which he helped us put in our offer. Even after the offer was accepted James helped to answer any questions we had and to find out any further information we requested. He also arranged a follow up visit for us to take specific measurements. All around we received a fantastic service from James and he was a pleasure to deal with!
Aminul · 13 March 2022
Agent replied
Thank you for your kind words about James and the residential sales team
★★★★★ 5/5
GoogleRobert Jermain has been brilliant - really quick at responding to messages from me, and has been showing me some brilliant properties that are very relevant to my search. Thank you Rob!
Georgia · 13 March 2022
Agent replied
Thank you for your kind for words about Rob and the residential sales team
★★★★★ 5/5
GoogleAgents were good and communicative. Thanks for your help!
Michael · 20 February 2024
Agent replied · 30 March 2024
Thank you for your review Michael, we really appreciate it and we hope you are nicely settled in by now.
Kind Regards
Faisal Hussain
Branch Manager (Lettings)
★★★★★ 5/5
GoogleJames has been ultra communicative, helpful, direct with feedback, and efficient throughout the sales process. I’d definitely use him & the FJ Lord team again. Thank you James.
Jiella · 15 August 2022
Agent replied
Thank you for your kind words about James and the residential sales team
★★★★★ 5/5
GoogleMichael was very friendly. As first time buyers we found him very reassuring as he was very honest with us and answered all our questions no matter how big or small. Everything was sorted so quickly and easily, we were very impressed.
Deborah · 29 July 2019
Agent replied
Dear Deborah Wykes,
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
We always love to receive great feedback.
★★★★★ 5/5
GoogleBig thanks to Omer Chughtai who was really helpful in solving my problem.
Really grateful
Ying-ley · 1 October 2023
Agent replied · 30 December 2023
Thank you for leaving a review for our property manager Omer.
If you do require further assistance, please do not hesitate to contact us.
Many Thanks
Sai Kher
Islington Property Management Hub
★★★★★ 5/5
GoogleI recently viewed a property in London courtesy of Felicity J Lord. The agent that showed me round the property was Louie Kirk and he did a great job of being knowledgable about the property and was able to answer any questions I had regarding the property. Louie wasn’t overbearing and never felt like a salesman, more like someone who was trying to help people find the right property for their personal situation. Would highly recommendPositiveQuality, Professionalism
Dave · 20 June 2022
Agent replied · 19 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord, it will mean a great deal to the team.
★★★★★ 5/5
GoogleRob was great - really knew his stuff about the property and the surrounding area. I’d definitely recommend anyone else who is looking for a property to work with him. Cheers!
Charlie · 13 March 2022
Agent replied
Thank you for your kind words about Rob and the residential sales team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.