Trusted Agent profile · London
★★★★★
472 reviews across 2 platforms
Ground Floor 67-71 Goswell Road, London, EC1V 7EP
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at Ground Floor 67-71 Goswell Road, is rated 4.7 out of 5 across 472 reviews on two platforms, including 471 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleFelicity J. Lord agents have always been quick to reply to my queries, and during my time at the rented property they have been helpful with any problems. During a property visit their agent thoroughly reported on every problem in the flat and also sent me the full property report. Highly recommended!
Thank you for the kind words, Alex
5/5
GoogleOlivia Salter, Property Manager, handles all correspondents with my Tenants in a polite and speedy manner, she also arranges for any maintenance work to be done by local Trades People very efficiently; in summary the service she provides is excellent.
Good morning Geoff, Thanks for the lovely review for Olivia. She is always striving to ensure our landlords properties are looked after in the quickest and best possible way. We look forward to our continued work with you. Team Clerkenwell Felicity J Lord
5/5
GoogleHad a great meeting with Anita yesterday. Her approach was very professional and to the point. I appreciated the kindness and honesty about the status of the presented property. Would recommend her as an Agent without any doubt.
Thank you George for taking the time to leave such positive feedback following the service received from Anita at our residential lettings branch in Clerkenwell. Needless to say, should you know of anyone looking to let or rent a property , please do pass on our details as we would love to help.
5/5
GoogleLucy at Felicity J Lord has been fantastic throughout the process of us securing our flat. She has gone above and beyond to keep us well informed at every stage and we couldn't be happier with the service we have had!PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback, Zera. Lucy will be delighted how happy you were with the service received. Kind regards, Ellie Scargill Lettings Branch Manager
5/5
GoogleHardeep and Neelay have been really helpful in assisting with our purchase. Being first time buyers they were patient to address all our queries and ensured it was a smooth experience for us. Would highly recommend their services
Dear Mohit, We are over the moon you got into the apartment in time!! Thank you for your efforts as well, we can confidently say that it would not have happened without all of us. Enjoy your new home and many thanks for your post. Neelay, Hardeep and the FJL Family.
5/5
GoogleHad a brilliant experience so far! from the first contact with Anne, to the offer, submitting documents and obviously the flat. It all has been so smooth and we could move to the new place in less than a week. Would recommend
Hi Felipe, Thanks for the lovely review for Anne-Charlotte. We are glad the process was smooth and we hope you enjoy the property! Team Clerkenwell Felicity J Lord
5/5
GoogleBoth the Clerkenwell Alexes have been brilliant in their support and consideration as I was going through a difficult time and trying to find a property. They understood my requirements (so many other agents ignored them) and even though I didn't buy through them, they still deserve a great review.
Hi John, thanks kindly for the review. It was a pleasure looking after you and I am pleased you found somewhere in the end :) That is great news and I hope you will be happy there. If we can ever assist in the future please do not hesitate to contact us. Kindest, Alex W-L
5/5
GoogleVery satisfied with our experience. Our estate agent, Lucy White, was kind and responsive in helping us find our lovely flat, despite the COVID-19 restrictions and difficulties. We are really grateful to her, and are happy in our new home!PositiveResponsiveness, Professionalism
Thank you for your feedback, Isabelle. Lucy from our Lettings Team will be delighted to hear how happy you are in your new home. Kind regards, Ellie Scargill Lettings Branch Manager
5/5
GoogleNeelay, Simone, Hardeep and the whole team are amazing! Always there when needed and went above and beyond to ensure the property buying process went as smoothly as possible. Thank you all. Grace
Hi Grace, It was a pleasure working with you and we are absolutely delighted to have had a hand in you buying a new home. Enjoy your time there thoroughly and do not hesitate to call if you need anything. Best of luck FJL Clerkenwell.
5/5
GoogleThank you very much Charlotte for securing me a great rental price and for making the new tenancy process simple. I very much appreciate your help! :-)
Thank you kindly for the wonderful words, kindest AWL
5/5
GoogleVery friendly estate agency. Hardeep, one of their senior negotiator's is a star, always friendly and helpful. One of the honest estate agencies around town. Highly recommend.
Dear Martina, It's great to hear from you, Thank you for taking the time to leave such a nice message about Hardeep's approach. It's a pleasure working alongside Hardeep and his clients love his approach in what has been quite challenging market conditions. We wish you all the best with your moving plans and if you need any advice just pop in.
5/5
Googlehad a great visit with Sam Okojie, knew what he was talking about and sent over other interesting objects afterwards
Dear Jonatan, Thanks for the review, We love Sam and his approach, we are delighted that you felt the same. Kind Regards FJL Clerkenwell
5/5
GoogleSam worked efficiently and professionally to effect a prompt purchase of a three bed residential property on our behalf.
Dear Mary and Family, Thank you for leaving Sam a review, We agree you all acted swiftly to move and we look forward to you becoming part of the FJL Family. Kind Regards FJL Clerkenwell and Family.
5/5
GoogleI have few houses with Hardeep - He is very polite, sends reminders and on time for the viewing. He gave good time to view the property and understands and respect our feedback.
Thank you Mohsin for taking the time to leave such positive feedback following the service received from Hardeep at our branch in Clerkenwell. Needless to say, should you know of anyone looking to sell or buy a property , please do pass on our details as we would love to help.
5/5
GoogleAs conveyancing solicitors, the Partnership team are in contact with a number of estate agents every day. Hamead Chioua and Alexander Wheelock - Lines are an absolute pleasure to work with and are friendly, professional and proactive. We would definitely recommend their services.
Thanks kindly for the great review, Alex W-L
5/5
GoogleVery efficient experience with Rehana in the Rental Management Team. She was extremely helpful and solved the issue very quickly. Thank you.
Thank you for taking the time to leave such positive feedback following the service received from Rehana in our residential lettings branch in Clerkenwell we really appreciate the lovely comments. Needless to say, should you know of anyone looking to let or rent a property , please do pass on our details as we would love to help
5/5
GoogleProvided excellent service throughout our stay in the property we rented from them. They dealt with any issues we had in a timely fast timely and professional manner. Integrity and quality of the highest. Highly recommended anyone looking to rent a property in London.
Thank you kindly for the review :)
5/5
GoogleFantastic service, letting agents on call and showed me properties within my budget but also look amazing.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleReally good service from these guys - Hardeep and Neelay in particular were super-efficient and professional and we wouldn't hesitate to use FJL again in the future.
Dear Ben, Thank you for taking the time to leave us a review. Congratulations on moving home and we wish you the very best going forward. If you need any more advice please do not hesitate to pop in and see us. Kind Regards Clerkenwell FJL.
1/5
GoogleKeeps spam calling me
5/5
GoogleMany thanks to Charlotte De Carli, who has been superb from the very first stage of enquiry, right up until the securing of a tenancy. Very highly recommended.
5/5
GoogleThe service from Charlotte at F J Lord was really good. From the moment we got a viewing to our move in date, she was nothing but helpful and accommodating. I highly recommend using F J Lord as your estate agents.
Thank you kindly for the review :)
5/5
GoogleVery good experience. We were looking to move in with a very tight deadline and Charlotte helped us secure a property and made the move in process very smooth! Thank you!
Hello Clara, Thanks for the feedback, we are really glad Charlotte was able to get you moved in your desired time frame. We hope you love the apartment and do get in touch if you need anything. Team Clerkenwell Felicity J Lord
5/5
GoogleNeelay, Simone, Hardeep and the whole team are amazing! Always there when needed and went above and beyond to ensure the property buying process went as smoothly as possible. Thank you all. Grace
Hi Grace, It was a pleasure working with you and we are absolutely delighted to have had a hand in you buying a new home. Enjoy your time there thoroughly and do not hesitate to call if you need anything. Best of luck FJL Clerkenwell.
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Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
