Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy overall experience with Felicity lettings has been good, I’m particularly grateful for the help of Sarah Kelsey who assisted in the end of tenancy process, she’s been really helpful and always follows up with her intentions -if she says she will be in touch by the end of the day, she will, which is always appreciated and reassuring.
Thank youPositiveResponsiveness, Professionalism
Jessica · 14 June 2022
Agent replied · 13 June 2024
HI Jessica,
Thank you for your kind review on behalf of Sarah, it is appreciated!
Of course if you are ever looking for a property in Greenwich or in Deptford again, please do get in touch!
FJLord
★★★★★ 5/5
GoogleLovely experience with Mihaly and the whole Lettings team in Greenwich. Trustworthy and really understanding your needs as landlord. I went to their office on a Saturday and met Mihaly, who conducted himself in such a professional way. On Monday we already had two offers on the table and Mihaly negotiated the best possible deal for us. Would highly recommend!PositiveResponsiveness, Quality, Professionalism
Rada · 14 June 2022
Agent replied · 13 June 2024
Hi Rada
Thank you for your review, it is appreciated.
We are so pleased that we were able to secure the right tenants for you within 24 hours of initial marketing.
If you know of any other landlords who may require our help, please do pass on our details.
Kind regards
FJLord Greenwich
★★★★★ 5/5
GoogleMihaly recently helped me secure a rental agreement. I was impressed by his responsiveness from the start - he always made time to respond to my questions and clarify any doubts. While I had already put in an offer after a video tour, he took the time to show me around the property. He's approachable, kind and patient, thoroughly recommend his service.
Miri · 14 June 2022
Agent replied · 13 June 2024
Dear Miri,
Thank you for the kind review on behalf of Mihaly, it is appreciated.
If you know anyone who may benefit from our service, please do pass on our details.
Regards
FJL- Greenwich
★★★★★ 5/5
GoogleI had a wonderful experience liaising with Ayo Ayoola. From the start, he was incredibly attentive, responsive and professional. He helped me find the perfect rental property that met all my requirements. The whole process was seamless, and …
Khuzaima · 16 April 2024
Agent replied · 13 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to Ayo and the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
TrustpilotI recommend FJL - Islington Office
My property has been managed by FJL - Islington office for over 10 years. My new property manager Shannen Stewart is amazing!
Sophie · 4 December 2020
Agent replied · 12 June 2024
Thank you very much for your feedback, it means a lot to the team and to Shannen. Felicity J Lord Islington Lettings
★★★★★ 5/5
TrustpilotThe whole team is very helpful and…
The whole team is very helpful and professional. In particular David Greenslade, has been very helpful in assisting in these uncertain times. Thank you.
Davinder · 21 April 2020
Agent replied · 12 June 2024
Dear Davinder, Thank you for taking the time to share your experience and giving us 5 stars in your review.. We are delighted you are pleased with the service you received whilst letting your property through FJ Lord Bow. If you know of anyone else who would benefit from the same level of service please pass on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
TrustpilotGreat service
FJL were very helpful and assisted with our move on a step by step basis. Hannah and David were particularly helpful. Thank you Elliot
Friend · 14 April 2020
Agent replied · 12 June 2024
Dear Elliot, Thank you for taking the time to leave us your feedback. We are pleased to hear about your positive experience with us at FJ Lord Lettings Bow. Enjoy your new home and if you know of anyone else who would benefit from the same 5 star service please pass on our details.Regards ,David Greenslade MARLABranch Partner
★★★★★ 5/5
TrustpilotDaniel Bourne, Hackney Branch
I haven't always had positive experiences with Felicity J Lord, but Dan is a totally committed, reliable and hard working member of the Hackney team. He never fails to return emails or phonecalls, and goes above and beyond to try to sort any issues I have had with my property. I can't recommend him highly enough.
Charlotte · 7 April 2020
★★★★★ 4/5
TrustpilotFlat Rent
Quick turn around. Flat was well presented and looked as shown on the pictures. Good guidance in getting the contract signed and throughout very supportive.
Ben · 5 November 2019
Agent replied · 12 June 2024
Dear Ben, Thank you for taking the time to leave us feedback and appreciate your positive review about your recent experience with us! Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotFaisal has been very helpful since day…
Faisal has been very helpful since day one and it has been the smoothest process I’ve experienced here in London. Both responsive and accommodating.
Gabriella · 21 March 2020
Agent replied · 12 June 2024
Gabriella, thank you for your kind words , it will mean a great deal the whole team at Hackney.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 5/5
TrustpilotAbsolutely faultless
Absolutely faultless! Ellie was on hand to answer all of our questions, and seemed to genuinely care about making the whole experience as smooth as possible.
Char · 14 May 2019
Agent replied · 12 June 2024
Dear Char, Thank you for taking the time to leave us and especially Ellie such wonderful feedback. We are pleased to hear about your experience with us. If you know of anyone else that can benefit from our assistance we will be happy to help.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
TrustpilotRobert is a very calm and caring person…
Robert is a very calm and caring person who truly listens and take into consideration what you are looking for in a future home.
Mariell · 9 March 2020
Agent replied · 12 June 2024
Good afternoon Mariell, thank you for your kind words , they will mean a great deal to the entire team at Stoke Newington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 5/5
TrustpilotIlya was great!
Ilya was great! Very straight forward, super prepared and very happy to help us. We had a very good experience in general. Thank you!
Mariana · 4 March 2020
Agent replied · 12 June 2024
Mariana, many thanks for the 5* rating and positive comments. It will mean a great deal to Ilya and the team at Stoke Newington.Needless to say, if you know of anyone looking to rent or let a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotJean Piper
Jean Piper, Property Manager Hackney is always very helpful and knowledgable. She has become my go to person for her pragmatic approach to issues.
AE · 27 February 2020
Agent replied · 12 June 2024
Thank you for your kind words , they will mean a great deal to the entire team at Hackney. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 4/5
GoogleLe was very diligent in helping us find a property and facilitating our viewing. After successfully finding the right property for us he has been very helpful in advising us with our offers and helping to secure the property. Furthermore he has enabled us to easily liaise with the landlord prior to our move in day. The odd forgetful moment along the way but all in all very happy, thank you.
Zach · 14 June 2020
Agent replied · 13 June 2024
Good morning Zach. Thank you for taking the time to leave such positive feed back, I know that it will mean a great deal to Le and the team at Greenwich. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help. Enjoy your new home!
★★★★★ 5/5
TrustpilotThanking David Greenslade
David was a pleasure to work with, made our move transition smooth and easy especially in such a turbulent time. Thank you again!
Alexander · 8 June 2020
Agent replied · 12 June 2024
Dear Alexander, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who would benefit from the same level of service please do not hesitate in passing on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
Trustpilotprofessional and friendly
Jean was professional and made sure she explained what would happen, when and how. She also helped explained how to fix our stuff keys.
Megan · 30 January 2020
Agent replied · 12 June 2024
Dear Megan, Thank you for taking the time to leave us feedback. We are very happy to have provided you with such a positive experience! Thank you again for your star rating!RegardsFelicity J Lord Canary Wharf (Lettings)
★★★★★ 5/5
TrustpilotReally impressive customer service
Fin found us the perfect flat almost immediately, showed it to us that day and was super professional throughout the process. He was always ready to answer our questions in depth and made the steps towards becoming a tenant run so smoothly. Also very grateful to Charlotte who helped us get the correct references together and really put our minds at ease. Overall could not recommend Felicity J Lord enough- thanks guys!
Holly · 29 January 2020
Agent replied · 12 June 2024
We appreciate your positive review about your recent experience with us! We wish you all the best for the future in your new home. Felicity J Lord Clerkenwell (Lettings)
★★★★★ 5/5
GoogleGreat Experience with Ayo, very clear process and always willing to help, 100% recommended
Daniel · 16 April 2025
Agent replied · 16 April 2026
Dear Daniel, Thank you for the amazing review. Needless to say, but should you require any assistance in the future, we'd be more than happy to assist. We wish all the best for the future.
Kind Regards,
Felicity J. Lord Greenwich Lettings
★★★★★ 1/5
TrustpilotThis company continue to provide a poor…
This company continue to provide a poor service as managing agents. They either do not answer their phones or continue to not respond to messages left to return calls. I have been trying to get basic things fixed round my rental for months now. I would strongly suggest anyone looking for managing agents in the hackney area to avoid this company.
David · 13 May 2022
Agent replied · 12 June 2024
Hi DavidThank you for taking the time to leaving us some feedback. We take all reviews very seriously and would like to investigate your comments further. Please could you forward the full details to hackney.lettings@fjlord.co.uk. We are always looking for ways to improve and we appreciate your input. If you would be willing, we would like to have you contact our manager on 02089861782 to discuss ways we can manage and better serve you in the future.
★★★★★ 1/5
TrustpilotCanceld after holding Deposit
This company caused me extrem hassel . Because, they accepted my documents and pushed me to pay the deposit. Then after 25 days , they canceled claiming the land lord not accepting students. Then i had to start from zero and search for accomodation waisting my Time and Money. They were even hesitant to refund my deposit.
Ghassan · 24 October 2022
Agent replied · 12 June 2024
Hi, we are sorry to see your review. We have already been in touch with you to explain the reasoning for this but if you want to contact us on 02070931600 then we would be happy to discuss this further.
★★★★★ 5/5
TrustpilotA great team and agency
Very high quality service and a team that is always there for you! Emily Bias Ely is really super helpful!
Elena · 11 February 2021
Agent replied · 12 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 3/5
TrustpilotNot great
I switched agent after more than a decade with my previous one.The marketing side was excellent. But the general management left much to be desired. Staff took along time to respond to queries, didn't know they held keys, had poor contacts with tradesmen.Now that the original marketing contact left I shall be looking for a new agent at the end of the tenancy.
Mr · 17 January 2022
Agent replied · 12 June 2024
Hi,Thanks for taking the time to leave us a review. We're sorry that we didn't give you the five star service which we aim to provide to all of our customers. If you would discuss further, please email us on reviews@fjlord.co.uk.
★★★★★ 5/5
GoogleExcellent customer service, I recommend Sade as an agent for his dedication.
Victor · 14 June 2022
Agent replied · 13 June 2024
Hi Victor,
Thank you for your kind review. We are happy to hear of your experience with our colleague Sade.
If you know anyone who may require our assistance , please do pass on our details.
Kind regards
FJLord- Greenwich
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
