Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotJustyna was great with trying to ensure…
Justyna was great with trying to ensure smooth tenant changeover despite info not passed on by her colleague during her leave. She attended any concerns I had promptly and was efficient in securing a competitively priced contractor for work that needed completing at short notice.
Anon · 19 June 2019
Agent replied · 12 June 2024
Many thanks for taking the time to provide us with your feedback. Justyna and the team at Blackheath will be over the moon.Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
GoogleIn the midst of all the madness of this day's renting situation, my flatmate and I were in contact with a vast range of agencies over the last few months. We were very happy when dealing with FJL and their agent Ayo, who was always very kind and supportive. You can tell he really cares! We viewed 3 properties with him and the third one ended up being the one!!
Maria · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
TrustpilotA big thank you to Ilya!
I had a very positive experience of flathunting with Ilya. He was positive, efficient and very helpful. He handled the viewing and follow-up paperwork with great professionalism and enthusiasm. Everything was spot on. So a big Thank You!! to Ilya and the team at FJL.
Molly · 10 June 2019
Agent replied · 12 June 2024
Thank you for the detailed feedback Molly, Ilya and the whole team at Stokey will be over the moon. Needless to say, should you know of anyone looking to rent or let a property, please do let us know as we would be only too happy to help
★★★★★ 5/5
GoogleHave been doing business with this office for a while now and always a good experience. Shout out to Sade and the Manager Jason. Work hard to make it happen.PositiveResponsiveness, Quality, Professionalism
George · 14 June 2022
Agent replied · 13 June 2024
Dear George,
Thank you for the kind review, it is greatly appreciated. we hope you enjoy your new home and it goes without saying, if you know anyone who may require our assistance, please do pass on our details.
Kind regards
FJLord - Greenwich
★★★★★ 5/5
GoogleExcellent service and customer care! I was in special need, having to search for a short term rent, and while all the contacted real estate agents were not able to help me, Sade Salau from Felicity J. Lord did her utmost to help me find a proper solution and she did! She was honest, present, helpful and friendly. All the qualities you can look for in a real estate agent. All I can say is THANK YOU. I definitely recommend Felicity J. Lord.
Simone · 14 June 2022
Agent replied · 13 June 2024
Good morning Simone,
Thank you for your review Sade, it is greatly appreciated.
Goes without saying if you know anyone who may require our help, please do pass on our details.
Kind regards
★★★★★ 5/5
TrustpilotVery helpful and professional
Very helpful and professional. Our experience with very kind Justyna Swatek and her team was exemplary for our perspective.The service has been of upmost profesionalism and we highly recommend Felicity J. Lord to any of our friends who plan to moving out.Gabriel & Mariana
Ionut · 10 October 2019
Agent replied · 12 June 2024
Felicity J Lord Blackheath Village (Lettings)Thank you both for such an amazing feedback.We will be happy to help you or your friends/family in the future.Best wishesJustyna and Felicity J Lord Lettings Team Blackheath
★★★★★ 5/5
TrustpilotI would like to say great Thanks to Lucy Martin
I would like to say great Thanks to Lucy Martin for providing high quality service for me and my wife. We managed to find our new house without any stress, because of Lucy’s help and advices.Wish to see this kind of professionals in each company.
Vitaly · 8 March 2019
Agent replied · 12 June 2024
Hi Vitaly, we are very happy to have provided you with such a positive experience! Lucy will be delighted with your feedback, wishing you al the best in your new home!Thanks again for taking the time to leave us this information about your recent visit. Take care!FJL Lettings
★★★★★ 5/5
TrustpilotHelpful and responsive service
Fabian was helpful and responsive, and did not try to force us to take services we didn’t want. Will use them again.
John · 30 May 2023
Agent replied · 12 June 2024
Dear John, Thank you for taking the time to provide such positive feedback for Fabian in our Lettings team, it will mean a great deal to him. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
TrustpilotVery helpful, attentive and responsive.
Ilya was very attentive to our needs, we had a few complications (on our side) and he was always very responsive and helpful, making sure everything was sorted out and finding us our place to live. I highly recommend him and the company.
Alice · 31 January 2020
Agent replied · 12 June 2024
Dear Alice, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service then please pass on our details.Regards,David Greenslade MARLA Branch Partner
★★★★★ 5/5
GoogleEllie has been fantastic! She's friendly and enthusiastic and has answered any questions we've had without hesitation.
We all know moving can be a stressful time and Ellie has dealt with our calls and emails regarding various things helpfully and reassuringly. Thanks for all of your help!
Sarah · 15 June 2017
Agent replied · 13 June 2024
Thanks for the feedback, Sarah Dickens. We strive to provide excellent service to our customers at Felicity J Lord Greenwich (Lettings). We always love to receive great feedback.
★★★★★ 1/5
TrustpilotExtremely Unprofessional and…
Extremely Unprofessional and Disappointing Experience
Customer · 19 September 2026
★★★★★ 5/5
GoogleAyo is a very professional and effective Agent.
It was a pleasure to deal with him and I would recommend him.
Domenico · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team.
Needless to say, should you are should you know of anyone that is looking to let or rent a property, please do pass on our details.
★★★★★ 5/5
GoogleHave had some bumps over the years with FJL, but Sade Salou was very good for this letting. And friendly too.
Henry · 14 June 2023
Agent replied · 13 June 2024
Good Afternoon Mr Skipton,
Many thanks for your kind words on behalf of our colleague Sade Salau.
Should you know any other landlords that would be interested in our services please do not hesitate to get in contact.
Kind regards,
Felicity J Lord - Greenwich
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. FJL certainly know their buyers. Day one of my apartment going on the market they had a buyer in mind resulting in a sale within the hour. Gurmukh Panesar was brilliant. Can’t thank him and FJL enough. Highly recommend them.
Steven · 8 April 2020
Agent replied · 12 June 2024
Dear Steven, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Gurmukh and the team really appreciate your your comments,If you know of anyone else who would benefit from the same level of service then please pass on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
GoogleNicholas and Ayo have been very helpful since we have moved into our new property, any questions or concerns have been fixed as quickly as possible and they have constantly asked if there is anything else they can do to help!
I would recommend them to anyone looking for a new property in the Greenwich area!
Grace · 16 April 2024
Agent replied · 13 June 2024
Dear Grace, Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, Nicholas Henderson, Branch Manager
★★★★★ 5/5
GooglePleased with my experience as a renter. Sade Salau was my contact, and she was consistently responsive and provided great service throughout the entire process, from viewing to signature. Would recommend!PositiveResponsiveness
Haakon · 14 June 2022
Agent replied · 13 June 2024
HI Haakon
Thank you for your 5* review, we do appreciate it. if you know anyone who may require our help, please do pass on our details
★★★★★ 1/5
TrustpilotJust liars and typical sales tactics!
They advertise properties at one price and give a sales pitch about the landlord accepting profiles however just go with the highest offer. I went to view a property that I fell in love with and put in a significantly high offer which was accepted straight away. After getting miscommunication about the bills, I reduced my offer at the sales agents advice and the landlord accepted the next highest offer. The sales agents do not call you back when it has no benefit to them and the advice they give on properties are incorrect! Very disappointed as I lost out on a wonderful property.
Jessica · 26 April 2022
Agent replied · 12 June 2024
Hi Jessica, thank you for leaving a review - sorry your experience wasn't more positive. Unfortunately, the final decision is with the landlord, not with us. This property had multiple viewings and multiple offers.Your offer was provisionally accepted but as mentioned, you reduced your offer. After considering all their options, the landlord proceeded with another offer. We can assure you this was not based on the highest offer, the landlord did not want to go back and forth seeking higher offers. We can appreciate that you're frustrated your offer was not accepted, if you want to raise this further, please email reviews@fjlord.co.uk.
★★★★★ 1/5
TrustpilotMiserable to deal with.
One of the most unprofessional, least trustworthy, potentially dishonest, pushy, flakey, disinterested, useless businesses I’ve ever worked with.
Aphonic · 22 June 2026
★★★★★ 5/5
GoogleWe received a great service from Josh who went out of his way to help with the tenancy. We found him to be professional and courteous at all times. Would highly recommend.
Jazz · 16 April 2025
Agent replied · 9 November 2024
Hi Jas. Thank you so much for taking the time to provide a positive review. Josh will be delighted to have received such a glowing review. Needless to say, should you or should you know of anyone that is looking to let or rent their property, please do pass on our details. We would love to help. Nicholas Henderson, Branch Manager
★★★★★ 5/5
TrustpilotA big thanks to Emma Gay for managing…
A big thanks to Emma Gay for managing my properties over the years. I’ve valued the consistency in approach and reliable service provision from Emma. Thanks for all your efforts, you’re a pleasure to deal with and it’s been great working with you.
Rob · 9 September 2019
Agent replied · 12 June 2024
Dear Rob, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with Felicity J Lord.We're pleased to see the 5-star rating you left for us, I know it means the world to Emma and the team.If you have any additional properties you require any help with in the future, please don't hesitate to get in touch. Thank you again for your star rating!RegardsFelicity J Lord Canary Wharf (Lettings)
★★★★★ 5/5
TrustpilotProfessional from the first contact
From start to finish, Jason Twenefour and the team at FJL have been nothing but professional. Always on hand to ensure the process was as smooth as possible; very informative, always contactable and have a refreshingly different approach to others.Very highly recommend their services!
Sean · 15 February 2019
Agent replied · 12 June 2024
Dear Mr Scott, we are so happy to read such a great review about Felicity J Lord Greenwich (Lettings)! We appreciate your positive review about your recent experience with us and if there is anything additional we can do to further enhance your experience, please do let us know.
★★★★★ 5/5
TrustpilotI would just like give my experience …
I would just like give my experience About the service that I had with the agent Ayo he was totally amazing. He worked with me an my partner patiently and very. Truthfully I must say. That his work was amazingly done. Thank you him I get to enjoy a beautiful home for Christmas with my family. Kind reguards. Juan Carlos,Rosemarie Maharajh an Daurys
Juan · 3 November 2023
Agent replied · 12 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Nicholas Henderson, Branch Manager
★★★★★ 2/5
TrustpilotReally quite poor.
Really quite poor.These guys have been unorganised and unprofessional from day 1. The referencing procedure is frustratingly complicated and will require a guarantor to be contacted and then in addition to this the estate agent will contact the boss of your guarantor despite having received bank statements, payslips and job contract. Even after this tedious, ball-aching process and we had move into our flat, we continually receive postal letters claiming that payments hadn't been made. The reality is that every payment had been sent on time but the estate agent loves to put your rent in a 'holding account' and waits until you reach out to them to check. First time they blamed the reference not being exactly as they require....but the other times, after knowing this information and sending the money with a reference to the precision they require, still carelessly throw some of the money in their holding account and send letters claiming payments need to be made. Began communicating with our landlord directly whom mutually agrees the incompetence of this company, Futility J Long.
Jay · 30 March 2022
Agent replied · 12 June 2024
Dear Jay,Firstly we are sorry you have felt the need to write this review. We appreciate that you found the process of referencing frustrating, however this is carried out by a third party company and they have to follow strict guidelines when carrying the referencing process. When a guarantor is required this can cause a delay and require additional paperwork as was the situation in your case.In regards to placing your money in a holding account this would only happen if a rental payment is made to Spicerhaart but does not have a reference to attach the payment too. As said, we appreciate your frustration and can assure you we have only followed guidelines. Since moving in, we can see this has happened to you once, after changing your reference, your payments have been received without problem. We welcome the opportunity to discuss this further if you wish to do so, please contact reviews@fjlord.co.uk.
★★★★★ 5/5
TrustpilotVicki and the team at FJ Lord were…
Vicki and the team at FJ Lord were fantastic! They managed to sell our flat for a very competitive price in a less than buoyant market and very quickly too. Couldn't recommend highly enough. Very personable wider team. Will use again for sure.
MC · 29 May 2019
Agent replied · 12 June 2024
Mc, we are so happy to read such a great review about Felicity J Lord Blackheath Village!Good luck in your new home, we wish you all the best and hope to work with you again in the future.
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