Felicity J Lord London reviews

★★★★★ 1/5

Trustpilot

Completely Dissatisfied

I lived in a property managed by FJ Lord for about 6 months sharing with 2 other individuals on the same lease. The others had complained about significant mould build up in the bathroom due to its non-functioning fan prior to my arrival and it had not been resolved by the time of the ‘major incident’ I will describe below. FJ Lord ignored repeated requests for repairs with no care for the health of the tenants nor the condition of the property. Communication was pretty terrible throughout the tenancy. Even when we appealed directly to the landlord, who was lovely by the way, FJ Lord were unable or unwilling to pull finger and do anything. The aforementioned ‘major incident’ was caused by construction on the property to add a further story above the top floor. The builders in their infinite wisdom chose to remove the temporary roof cover, after the actual roof had been removed, the same weekend as the biggest rainstorm to hit London in a decade arrived. This rendered the property completely uninhabitable. It should be noted that I don’t blame FJ Lord for this incident in the slightest. However, their communications after the fact were atrocious. Beyond some vague statements and blanket emails regarding the lease no support or advice was forthcoming. Dealing with the property owners directly lead to us swiftly negotiating a suspension of rent payments for the duration and later an early termination to the lease when it became clear that the flat would not be inhabitable for many months. FJ Lord were absent from these negotiations in that they contributed nothing despite being copied onto all communications and direct overtures being made to them at many points along the line. FJ Lord also continued to demand rent each month despite it being agreed in writing that no rent was required and we had to dissuade them every time. The problems continued up until the point when we returned the keys after which we were finally free from the burden of dealing with FJ Lord. I judge FJ Lord to be incompetent, disorganised, lethargic, apathetic and can firmly say that I will never live in another property they manage.

Henry · 10 November 2021

★★★★★ 5/5

Trustpilot

I have been dealing with the Islington…

I have been dealing with the Islington branch of Felicity J Lord for a number of years and have always found them very helpful & professional especially Shannen Stewart who is a pleasure to deal with.

Michael · 20 January 2021

★★★★★ 1/5

Trustpilot

Thank you Celine!

Thank you Celine!We had an issue that Celine took care of in a timely and professional manner. Very pleased.UPDATE - they have been awful ever since

Leon · 30 August 2022

★★★★★ 1/5

Trustpilot

RUN AWAY!

They say it is work, but in my dictionary what they do is called scam. Misguiding customers, taking days to answer, faking information, completely disrespectful to the time invested. Run away. The 5-star reviews look forged.Edit to the answer: My offer was above the asking price and once you saw I can offer more than the asking price, you rejected it and asked for even more. In my dictionary "in the region of" means up or down. Putting the asking price way below the lowest acceptable number is scam, at least for me. Next time, put whatever the minimum is, and add OIEO. The market is falling anyway, so I would not expect bidding if I were you.

Yuri · 3 November 2021

★★★★★ 5/5

Google

Sade Salau has been a super star to deal with, friendly, professional and really supportive. A real credit to FJL. Thanks so much SadePositiveResponsiveness, Quality, Professionalism

Jessie · 27 August 2022

★★★★★ 5/5

Google

“Had a great experience with Josh. He was super helpful and always quick to respond to any questions I had. Really made the whole process easy and stress free.

Roger · 16 April 2025

★★★★★ 1/5

Trustpilot

Still waiting for my deposit

Still waiting for my deposit. First, someone (Nicky Beader) in their firm sent money to some other account (not mine), then after a week they realised a mistake was made and sent me an incorrect amount. Now, this person has left the company and the property manager left behind (Orlando Luteru) has been "working with their accounts team" to get us our money back.Has been a terrible experience working with this team and they often have their "systems acting up" anytime you call them or "people are in training".It is sad that tenants do not usually have a choice when it comes to choosing which agency they will work with - and in this case we were unlucky to be stuck with what looks like a team of amateurs.

Shirsesh · 23 October 2021

★★★★★ 1/5

Trustpilot

Tenant perspective - Avoid at all costs

Tenant perspective: Completely unethical company. Used a London branch, was in the property for around 2 years. The promised 'property managers' are a complete lie... it's an unanswered email inbox in most cases, and if you're blessed enough to receive a reply engineers either don't show upThe property was not professionally cleaned as promised, and the agents will try and coerce you to pay for professional cleaners when you leave (which is illegal). Other unethical instances include an agent trying to pocket some of the allowance the landlord had allowed for repairs - we only discovered this when I had contact with the landlord

D · 5 October 2021

★★★★★ 5/5

Trustpilot

As students

As students, we were worried about dealing with estate agents, but FJL, in particular Scott made us feel comfortable and ensured we got the best deal. Would thoroughly recommend. Very attentive and more than happy to help with any queries.

Tia · 17 July 2019

★★★★★ 4/5

Trustpilot

Ilya was really nice and helpful

Ilya was really nice and helpful, and gave some good tips on how to potentially change the way different rooms were used in the flat. Very happy with the service but sadly the flat wasn't quite right for me.

CC · 13 December 2019

★★★★★ 1/5

Trustpilot

PLEASE BE CAREFUL WITH THIS COMPANY!!!

PLEASE BE CAREFUL WITH THIS COMPANY!!!This company is very disappointing as a former member of staff they do not treat their staff well at all. HR do not take complaints seriously from their staff ( they choose to ignore in hope that the problem will go away)and the area manager who covers FJL gets away with being rude and dishonest. When they get a low star rating they have the nerve to send out their box standard reply. Worst company ever they are a bunch of dishonest people. Wish I never had any form of dealings with them. I may have left the company this does not give you the right to be lazy and not respond to my complaint no wonder the staff turn over is high.

Shanika · 13 September 2021

★★★★★ 1/5

Trustpilot

Landlords, avoid at all costs

Well where do I begin...FJL might not tell you that they take all fees upfront. So you might find yourself out of pocket for the first few months of tenancy. But the problems don't stop there.I suspect having earned their commission the interest FJL have in "managing" a property (and these inverted commas are intentionally placed) wane. Over the course of 14 months I failed to receive updates on late rent payments, vital repairs that I'd requested (oh yes, Landlord not tenant), access for a remortgage evaluation etc.Long story short, I recently took them to the Property Ombudsman and after rejecting the paltry £85 FJL offered, was awarded over £600 in compensation. Avoid at all costs.

Chloe · 5 September 2021

★★★★★ 1/5

Trustpilot

Lisa hendry at Blackheath village…

Lisa hendry at Blackheath village branch is incompetent at managing properties. I have tried to give her the benefit of the doubt over a number of years but she is still useless as is her management department. They don’t bother to answer emails and lie about what they have done. FJL head office management support their staff snd never the customer. As a landlord who wants his tenants looked after and rent paid to you on time i would strongly suggest you find another company and lettings manager to deal with.

Satina · 27 August 2021

★★★★★ 5/5

Google

Jordan-Louise was extremely helpful and professional throughout the process of renting through Felicity J Lord and kept us up to date throughout while being available for any queries we had.PositiveResponsiveness, Quality, Professionalism

Josh · 27 August 2021

★★★★★ 5/5

Trustpilot

Charlotte De Carli is the best negotiator ever!

Charlotte De Carli is the best negotiator ever! Always responding to my e-mails and phone calls and always ready to help. I have had an excellent experience with Felicity J Lord due to the professional help of her.

Efterpi · 21 February 2020

★★★★★ 5/5

Trustpilot

Thank you Justyna!

Justyna was brilliant! From the moment she received my call to the moment we took the keys, she led us every step of the way to our new home. A true professional. I really can't express the gratitude after several calls and tries with other agencies. We will definitely work with this agency again and I recommend it, especially if you're moving from abroad which is really difficult.

Paul · 15 September 2020

★★★★★ 5/5

Trustpilot

Charlotte is super excellent

Charlotte is super excellent！！She helped me and my roommate find a clean and fancy flat to live in. And she is really nice and patient！I really appreciate her and her service. Great experience here and good impression of them.

Sail · 15 August 2019

★★★★★ 5/5

Trustpilot

We have just signed a contract with Felicity J Lord in Camberwell

We have just signed a contract with Felicity J Lord and our first impression has been very good. Our contact at the Camberwell branch is Simon Smith and we were very impressed with his local knowledge of the area and his ideas on how best to market our flat. He has been very proactive and kept in touch to update us. He’s professional, friendly and interesting to talk to! We have high hopes of Simon selling our flat in record time - watch this space!

Candice · 6 August 2021

★★★★★ 5/5

Trustpilot

Excellent service

After speaking to several estate agents we choose Felicity Lord in Blackheath to help rent our home. We had a professional, polite service.Justyna was especially helpful and we gladly entrusted her (and Felicity Lord) with looking after our home.

Vera · 23 July 2019

★★★★★ 5/5

Trustpilot

Agent Christopher Sanderson

Agent Christopher SandersonCommunication with FJL and Christopher was great. He had advertised my property within a week and found a tenant shortly afterwards. He was prompt with correspondence and getting things done, especially in these difficult times.

Isa · 15 April 2020

★★★★★ 5/5

Google

Ayo was extremely helpful and professional. He immensely helped in our search for a new place.

Giorgia · 14 June 2023

★★★★★ 1/5

Trustpilot

Absolutely disgraceful

We were renting a property through this agency for 18 months. I've never had worse customer service from a property agency in my life (and that's already a low bar to meet). Whilst at the start of the tenancy they were quite nice and had decent response times, once our tenancy started we were constantly ignored by the agency. For example, one of the windows at our flat never fully closed, and we complained to the agency multiple times with no real solution to the problem. Then when we were due to move out, we were in constant arguments with the agency about the deposit deductions. At some point, they stopped replying to my emails for 1.5 months, and I had to contact the tenancy deposit protection agency. Only after their investigation, the deposit was released back to us (after 2.5 months!). Absolute disgraceful quality of service and staff attitudes.

Gerda · 9 July 2021

★★★★★ 1/5

Trustpilot

Unorganised and poor customer service

I have given them a nice 5star review at the start of my tenancy, but they sure don’t deserve it.I paid my rent early, using the reference they asked for and because of their unorganised work, they fail to identify it and keep sending me arrears letters. Never answer the phone not reply to emails. Managed to talk to the agent on his mobile who confirmed payment was received. And yet got another letter!Repairs agreed at offer weren’t completed so far (it’s been 45 days) and I only hear lies after lies that it’s been organised and will be completed soon!Ridiculous and unprofessional. Zero stars!Re: Bow branch

Gisele · 12 June 2021

★★★★★ 5/5

Google

Amazing renting experience with Felicity J Lord. Especially Anh Lee, our agent, is very helpful, responsive and transparent in every step. He is amazing in securing an apartment for us. Would definitely recommend using this company.

Hilary · 14 June 2020