Felicity J Lord London reviews

★★★★★ 5/5

Trustpilot

Hassan Ali Efficient

Hassan Ali a Property Management Manager supported me efficiently and effectively in wrapping up a tenancy agreement refund in July 2024. Hassan subsequently stepped in to support me in ensuring an erroneous overpayment was addressed by the relevant people. Efficiency.

Awino · 9 September 2024

★★★★★ 5/5

Trustpilot

The Service was better than most…

The service was better than most interactions I had with other agencies recently and to a large part because if the agent I worked with. The agent was supper friendly and helpful, listened to exactly what I was looking for and made an effort to try to only show me these and did not try to force a property on me and pressure me to sign within seconds of seeing the flat. He would also would check in and update on any of the request I had. Over all was very pleased with the service and would recommend and my agent Ilya and Felicity for anyone thinking of finding the right place.

Mo · 18 November 2020

★★★★★ 5/5

Trustpilot

Our experience so far has been great…

Our experience so far has been great with this agency and thanks to Madeleine who has been very clear reg each of the steps in the process and willing to help to accommodate our requirements!

Bárbara · 2 December 2019

★★★★★ 5/5

Trustpilot

Thanks Bilal for sorting out our…

Thanks Bilal for sorting out our contracts. We were worried about our move in. Called the Wapping office, Bilal said leave it with me and il have the contracts sent out shortly. Excellent service.

Patrick · 29 February 2020

★★★★★ 5/5

Trustpilot

Highly professional and friendly

This was a very smooth and painless process, right from the first communication to arranging the payments for our lovely new flat! Justyna was friendly, helpful, and always available to answer our various questions. Highly recommended!

Jamie · 9 April 2019

★★★★★ 5/5

Trustpilot

Very professional and helpful.

Jean was very attentive and thorough. She was extremely professional from her first email and was prompt when replying to queries. We hope to deal with Jean in the future. Thank you very much.

Joe · 17 February 2020

★★★★★ 5/5

Trustpilot

Very helpful agent

Robert from Felicity J Lord in Stoke Newington was extremely helpful and interested to know how my flat search was going (apart from doing his best to find us a flat). I would definitely recommend him.

Marios · 14 February 2019

★★★★★ 1/5

Trustpilot

Terrible service and communication

Terrible service. When we got the flat it was dirty and there were dead flies everywhere. The oven was broken we had to fix it ourselves. They said they were gonna fix the bathroom, it’s been a month and they still haven’t done anything about it. They got their money upfront and they don’t care about any of our problems now. Would not recommend. Do not get involved with them.

Nil · 26 September 2024

★★★★★ 5/5

Trustpilot

My interactions with Felicity J Lord…

My interactions with Felicity J Lord agents have been very good. The staff especially Amandeep and Monica have always been very polite and professional. Their efficiency at keeping me up to date has been great!

Suki · 13 June 2019

★★★★★ 5/5

Trustpilot

Thank you bilal

Thank you bilal. Felixity j Lord is a good agency. You were very honest. Communication was excellent. Showed us around a property in a professional manner. Answered all our questions. H & T xxx

H · 6 November 2019

★★★★★ 5/5

Trustpilot

Fantastic service

Ellie and Hannah were great throughout the whole process. They were both very helpful and quick whenever we had any inquiries, which made the whole renting process much easier than I’ve had in the past

Ryan · 17 May 2019

★★★★★ 1/5

Trustpilot

Worst service I have ever seen in my…

Worst service I have ever seen in my life…. I had c section 4 months ago and since my delivery im calling the company and sending emails for the replacement of mattress but nothing happened yet… even after the visit of the company representative…

Daman · 7 June 2024

★★★★★ 5/5

Trustpilot

Thank you Hannah!

Hannah has been absolutely fantastic whilst helping us move into a new property. She has been extremely helpful and is very reliable. Hannah is a true asset to Felicity J Lord. Thank you Hannah!

Becky · 2 October 2019

★★★★★ 1/5

Trustpilot

Stay away from them at any cost

Stay away from them at any cost! They don’t even deserve one star! They gave me the flat extremely dirty despite the fact I wrote in my offer that the flat must be professionally cleaned before my move in date! There are 1000 problems in the house but they don’t even look at those! They simply ignore your Emails and calls and leave you with all the faults in the house! The staffs are irresponsible and rude! Honestly if you want peace and comfort in your new home, don’t be with them!

Azin · 21 March 2024

★★★★★ 5/5

Trustpilot

Faisal was a kind estate agent who was…

Faisal was a kind estate agent who was determined to help my boyfriend and I find the perfect home in London. Which he did. Thank you Faisal for all your help! Highly recommended.

Lily · 23 February 2020

★★★★★ 5/5

Trustpilot

we’ve just let our property with FJL…

we’ve just let our property with FJL Blackheath. The team there were brilliant, in particular Justyna. Justyna found us our tenants and kept us updated throughout the letting process. She was extremely helpful and supportive.

Sarah · 19 March 2019

★★★★★ 5/5

Google

Nicholas and Ayo provided a smooth lettings experience, swiftly helping me with my property search and securing the right place for my needs.

Elijah · 16 April 2025

★★★★★ 5/5

Google

Jordan was an absolute star (5 to be exact) She was friendly, understanding and responsive My partner and are really happy with like Felicity J Lord Will definitely recommend to anyone :)

Joseph · 14 June 2020

★★★★★ 4/5

Google

At Felicity J Lord Le was our main point of contact. He was always very helpful and thanks to him we managed to secure such a lovely house to rent. When scheduling the viewing for the house Le was very flexible and during the viewing he answered all of our questions about the property and was very well informed. The only thing I would change is the referencing portal managed by HomeLet. Providing all the information took a long time and this could have been made easier. All in all, our experience with Felicity J Lord was positive: Le was always super polite and willing to help us, there were no extra charges and we found a lovely house we cannot wait to move in next month!

Elina · 14 June 2020

★★★★★ 1/5

Trustpilot

An extremely terrible experience and…

An extremely terrible experience and lack of care from Felicity J Lord - Bow staff. It seems to be a group of cowboys who do as little as possible to ensure tenants are safe and processes are properly followed for an easy tenancy.

Glo · 29 August 2025

★★★★★ 5/5

Trustpilot

Jodie Lands - Exceptional Service - Greenwich FJL

Quite simply, I wish there were more stars with which to award Jodie Lands! She genuinely deserves a constellation; for her unfailing professionalism, her personal integrity, her sincere kindness, her ability to operate in a complex, often dynamic environment and still achieve desired outcomes, but, most remarkably in the real estate world, the honour of her word - if Jodie says she will do something, it will be done - correctly, on time, without fail.The experience of any tenant can at times be a stressful or frustrating one, happily Jodie Lands as been the undoubted highlight of my experience with Felicity J Lord.

Maude · 1 June 2020

★★★★★ 2/5

Trustpilot

I've been disappointed by the service…

I've been disappointed by the service I've so far received from the Wapping branch. There's been a recurring lack of attention to detail - and a very strange decision to bill me twice for one report (claiming that the Check Out Report and the Check In Report - identical in wording and based on a single visit - were two separate documents, incurring two separate fees.) I hope for better in the months ahead - and will amend this review accordingly should service improve.

James · 22 May 2020

★★★★★ 5/5

Trustpilot

Great service!

Overall, everything was well organized and I received all the information and help I needed on time. Justyna was very kind and helpful, and it made a great difference in the process! Thank you!

Maria · 19 June 2019

★★★★★ 3/5

Trustpilot

Good viewing service, but have been ignored since

Updating this review from a 5 star to a 3... We had a great initial experience with FJL when we were viewing the property. Unfortunately, however, the service since we've moved in has been poor. We have been waiting for a response on an issue we raised over a month ago. We have chased several times and have been ignored. It's a real shame given our early experience was so good, but they haven't been there for us when we needed since the contract was signed.

Tamsin · 2 April 2020