Felicity J Lord London reviews

★★★★★ 5/5

Trustpilot

Very professional and extremely polite

Very professional and extremely polite. Ilya made it so easy to move into our new place and answered every question or query we had straight away would definitely recommend using them.

Shane · 21 February 2020

★★★★★ 5/5

Trustpilot

Excellent service from both Scott and…

Excellent service from both Scott and Lisa at the Blackheath branch. Both were extremely attentive and quick to respond to all our questions regarding the property we are about to move into.

Lewis · 23 September 2019

★★★★★ 5/5

Google

Swift and professional. Our negotiator Fintan was polite and we genuinely felt like he was on our side, to get us a great deal on the property of our dreams.

Annabel · 14 June 2020

★★★★★ 5/5

Trustpilot

Our experience with Felicity J Lord has…

Our experience with Felicity J Lord has been outstanding. They market beautiful property, we are in love with our new flat! Moreover, our agent, Inga, who's been working with us in their Tower Bridge branch has been extremely responsive and friendly. She even came to our flat recently to help us get rid of a spider family (one mom and a lot of little babies) although she is scared of them herself. This little action can't be compared with the rest of the help we've received, yet it has left us a very gratifying impression.

Anastasia · 14 September 2019

★★★★★ 1/5

Trustpilot

Absolutely awful company

I had an extremely negative experience with Felicity J Lord. The company's service is terrible and their approach demonstrates a lack of concern for their tenants. It felt as though their primary objective was to get as much money from me as possible.

Jen · 9 August 2025

★★★★★ 5/5

Trustpilot

Really good experience!!

My boyfriend and I had a really good experience with Felicity J Lord. Special thanks to David Greenslade, Ilya Hubin and Hannah Payne. They have been really patient, supportive and professional.

Chiara · 31 January 2020

★★★★★ 5/5

Trustpilot

Excellent tailored service

We are very happy with how Justyna looked after us. She went the extra mile to provide a service that worked for us and fit our specific needs and circumstances rather than something ready out of the box and didn't shy away from us in favour of potentially more straightforward clients. Throughout the entire process she was extremely helpful and responsive, answering quickly and always happy to explain or get us more information. Thank you very much! Having avoided renting through agencies in the past wherever possible, this experience changed my mind and I'd wholeheartedly recommend FJL.

Christoph · 25 July 2019

★★★★★ 5/5

Trustpilot

A brilliant experience

From my first contact with Ebony at Felicity J Lord these guys were fantastic. Patient to a T even when we changed our minds after having an offer accepted(!), Ebony worked with us to find the right house for our family. She personally bent over backwards to get us our home and Neelay, Laarni, Laura, Angela and everyone else we interacted with were professional and thoroughly pleasant. A great experience and if we ever sell they're the agency for us! Thanks guys.

Farid · 15 July 2019

★★★★★ 5/5

Trustpilot

Annabel was extremely helpful…

Annabel was extremely helpful throughout our entire renting experience. Always available for any questions and guidance with a great welcoming and positive attitude. Made the whole process a lot smoother and easier.

Megan · 27 June 2019

★★★★★ 2/5

Google

I’m land lord and had issue with tenants not paying the combined hot water and heating bills. When I called in, my property manager at the time told me this wasn’t their responsibility and nothing they could do. After paying for fully management service for 13% + VAT, I was stuck with £1800 bill that I didn’t even know about. When I call in to make a complain, Dan Nals has helped me. He’s very calm and patience. When I ask him whether he can help to follow up and make sure the current tenant pay their share, he’s happy offered help even the property wasn’t part of his portfolio. He also follows up on this couple of days later and let me know the tenant has made a payment. I’d like to rate his service as 5 star. But I’ll continue with my complain with the property management service team for this hot water bill issue I had.

Stella · 15 June 2019

★★★★★ 3/5

Trustpilot

I have experienced a lack of clarity…

I have experienced a lack of clarity and have received contradictory information on several occasion given to me by different members of the Hackney branch. The beginning of the moving process was complicated and the agency had not action any process within 3 weeks after receiving their fees. However, once the Senior Negociator Annabel took the lead to manage the process it all went super fast and efficient. I really appreciated her availability and reactivity to manage the situation with professionalism.

Anthéa · 5 June 2019

★★★★★ 5/5

Trustpilot

I have recently rented a flat thanks to…

I have recently rented a flat thanks to the help of the Bow branch of Felicity J Lord and I have been positively impressed by their expertise all throughout the process. Bilal in particular was of extraordinary help; he really went the extra mile replying to my text messages and emails even at the weekend or on bank holidays. He’s been very thorough and accurate explaining every step of the process, always ensuring I had all the information I needed.

Giorgio · 1 June 2019

★★★★★ 1/5

Trustpilot

RE REPLY TO MY Islington Branch review

RE REPLY TO MY Islington Branch reviewUtterly disingenuous. Their reply suggests my complaint was resolved last year. Firstly my complaint last year was about them taking money for a service I did not request,then taking months to get it back and their staff lying about it. It was never satisfactorily resolved. The complaint I have put on here relates to this year , the main culprit is Sally Livermore who has been the worst at communication. She is other one who failed to even apologise last time I spoke to her. I have named her personally on this site as you have in your utterly misleading reply. Another example of FJ Lords overall approach. If it wasn't for the fact that I don't think the tenant should be made to suffer, I would never renew with FJLord again

SangitaM · 30 May 2019

★★★★★ 1/5

Trustpilot

DO NOT USE

As a landlady of many years (and from a family of property owners) I have never experienced such consistently shoddy communication. The Islington branch seem to think it is the landlady's responsibility to keep chasing for renewal updates. They began by miscommunicating my terms to the tenant. (I have emails proving this), failed to get anywhere with him till I emailed directly. Then did not keep me updated despite my continually expressed concern at the proximity of the date. Ultimately they signed the agreement on my behalf (although historically I have always been sent it for approval first), did not tell me that they had done this or send me tenants signed copy for over a week: Again I had to chase and then ask the tenant directly. When I expressed my upset at this, not a word of apology. If I could I would sack them immediately. I can see other reviewers have had a more positive experience but I would any other agent if I possibly could.

SangitaM · 23 May 2019

★★★★★ 4/5

Trustpilot

Good experience

Great company, easy to deal with.As a tenant their online on-boarding service has been really useful to see the progress of the application.Everyone working there has been friendly and professional.Only thing is, compared to other estate agents their tenant fees are quite high. Also I kept getting phone calls from random companies after the lease was signed asking me if I needed insurance etc. It seems as though my phone number was passed on to these third party companies- please change this policy FJL as it’s very annoying, especially when you’re at work.I would have given 5 stars otherwise.

L · 15 May 2019

★★★★★ 5/5

Trustpilot

Hands down the best letting agents!

In our search for a new family home, we dealt with A LOT of agents in London, and the others don't even compare to the team at FLJ! Not only did we find the house of our dreams but they've made the whole process a joy - they're friendly, efficient and most importantly humane! As anyone who's been on the hunt for a home recently knows it can be a stressful, nailbiting time, and agents can be shark-like - FLJ made us feel that it should be enjoyable and fun, and that they genuinely cared about our family finding the right home. We're very happy and wouldn't hesitate to recommend to anyone. Hands down the best agents in London!

Miss · 29 April 2019

★★★★★ 1/5

Trustpilot

Avoid these lazy jokers like the…

Avoid these lazy jokers like the plague. They couldn't be bothered to put our offer forward to the landlord because we didn't offer the asking price.Called them for days to enquire on the status of the offer but kept being told to call back later because they don't know.After about 6 days of calling, I finally spoke to an agent that told me they haven't put the offer forward (and he was trying to blame me for his laziness and stupidity).I would avoid them, bunch of arrogant, lazy and useless people.

Me · 21 April 2019

★★★★★ 5/5

Trustpilot

Used FJL and received brilliant service

Me and my partner have recently just rented a place with FJL. We had a great experience as previously, the last two agencies had rejected our offers, Inga who we were dealing with was very mindful of this and allowed us to work in our own way to complete the process. She was very helpful and kind and made sure to stay in touch every step of the way. She truly came across as a friend as opposed to your typical sales person that you come accepts on the day to day. Normally I wouldn’t through recommendations about, but I would recommend this agency. And if FJL are reading this, you need to promote Inga and make sure she feels valued, as she was amazing at getting the job done.

Roberto · 12 April 2019

★★★★★ 5/5

Trustpilot

Very helpful and kind

Everybody is always immediately available and solve any problem quickly.Never had any problem with them!

Valeria · 16 November 2022

★★★★★ 5/5

Trustpilot

I found a property that I was really…

I found a property that I was really interested in with felicity j lord. Lucy came to me to my viewing she was so warm and welcoming and so friendly I really liked the property and my situation was really difficult she tried so hard and her best to do everything she could to help me until the day she gave me the good news. I will be grateful to her forever. The best estate agency so far the people don't just do their jobs they care so much. Thankyou sooo much.

Fatima · 26 March 2019

★★★★★ 1/5

Trustpilot

Please read this if you are thinking of instructing FJL

If you are looking to use Felicity J Lord as either a tenant or landlord, I implore you to read on. I have NEVER been subjected to the level of incompetence and unprofessionalism from a letting agent as I have the past 2 ½ years and counting with FJL.My pregnant partner and I were accepted to rent a property through FJL Stoke Newington in September 2021. We were given the incorrect salary threshold in the midst of reference checks which caused a highly stressful situation as we had already given notice on our previous property. By the time the mistake had been rectified by us with no apology forthcoming from the letting agent, I had already instructed my accountant to file an early tax return as an extra expense.In our two years living in the property, we had general issues needing assistance. One such event was the washing machine not operating effectively. My partner and I called, left emails and physically visited the FJL Stoke Newington branch for MONTHS but didn’t receive any assistance to our issue. We had an ongoing request to check the extractor fan system was operating as it should be in our new baby’s bedroom, as the heat was going to become a big issue in the hotter months. Only after countless more calls, emails and visits to the branch, we were instructed that the property manager looking after us no longer worked at the SN branch and our property was now in the care Bow. We were put in touch with someone who could assist us but didn't hear anything after an initial email. I managed to speak to a property manager on the phone who attempted to gaslight me by saying I was ‘expecting things to be done on my time’ until I made a firm point at how unacceptable their behaviour and our treatment so far had been. I did receive an apology email after our call and assurance that the matter was now in their hands directly and would be dealt with accordingly. I subsequently never heard from that property manager regarding the fan again.We were informed by the landlord towards the end of our tenancy that the rent would be going up by an EXTRA £1250pm. We were not able to afford this amount and started looking for a new property in a highly volatile market. We finally managed to secure a new place when the landlord informed us that he was given an incorrect valuation by FJL, had the property valued elsewhere and would raise it to an amount that would have been acceptable to us to stay in a property we loved. By this point, we had packed up and paid a significant amount of money to move to the new property. During our final month of the lease, FJL didn’t contact us ONCE. We had to liaise directly with their partners for inspection and key-drop services, there was no courtesy email regarding our exit from the property or deposit details. I also had to email them and cc in the landlord about some work he instructed them to carry out but they didn’t complete. Yet still charged the landlord in full!!We waited almost a month to receive the check-out report and details of our deposit return from the Islington PM team, despite chasing. We had to go to the landlord direct to check if he had received any contact. As he also had a long list of grievances to discuss with FJL, he contacted the PM team and only then did we receive the report, which suggested everything was in order and we should receive our full deposit back. However, due to the huge delay by FJL in receiving the report, the landlord visited the property direct and felt that the report didn’t reflect some of the wear and tear that had occurred during our stay. Out of goodwill, we agreed that he could get a quote from a contractor for work and we could negotiate from there. He also asked the PM to release 75% of our funds, which they did after weeks zero response to his request. The landlord received a quote which reflected much more than our lease time. We have asked the PM in charge of the negotiation to clarify our rights and negotiate with the landlord, however haven’t received a single response since December 16th 2023 from them. I spoke to one of their colleagues, who promised me they would look into it and is now not responding to emails and calls. I have also twice emailed the manager of the PM team (once with the Area Lettings Director cc’d) with zero response.As one can imagine, this has been a horrible cloud hanging over us when we should have been settling into our new home and Christmas, especially in the midst of a cost of living crisis. The PM team in Islington NEVER pick up the phone on their direct line and it doesn’t offer a messaging or call-back service. I have also tried calling the general office lines through the week with zero pick-up. The only employees at FJL who have treated us with any professional courtesy and empathy are the concierge switchboard team. Don't be fooled by marketing, FJL is a low grade outfit.

Lennon23 · 15 January 2024

★★★★★ 5/5

Trustpilot

Lucy Martin has been amazing to work…

Lucy Martin has been amazing to work with, she has been very efficient and responded back extremely quick with all our queries and also went out her way to arrange multiple viewings.

Harshal · 8 March 2019

★★★★★ 1/5

Trustpilot

Bad experience

My experience has unfortunately been very poor. I just had a long number of problems that have been addressed very slowly.I had rat feces in the kitchen from day one. It took them 2 months to come and clean. The second pair of keys didn't work and took them 2 weeks to address. My oven didn't work for 2 months and they almost pretended it didn't happen.I suggest people look around before deciding to sign with them. After all, after decades the market is not as competitive and there are much more opportunities out there.

Fabi · 23 February 2019

★★★★★ 5/5

Trustpilot

Thank you David Greenslade and all at…

Thank you David Greenslade and all at Felicity J Lord for your efficient, thorough help and help in supporting us to find a new home and move in lockdown.

Bethany · 31 May 2020