5/5
GoogleLouise at Felicity J Lord has been great from the very start. 100% professional and accommodating, this letting process has been smooth, quick and relatively pain-free. She quite obviously is very good at her job!
Trusted Agent profile · London
Felicity J Lord London reviews
★★★★★
1,221 reviews across 2 platforms
9 New Crane Place, London, E1W 3TU
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 9 New Crane Place, is rated 4.2 out of 5 across 1,221 reviews on two platforms, including 303 Google reviews rated 4.6.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotDon’t hesitate to follow your dream and…
Don’t hesitate to follow your dream and have your own place . Get in touch with Felicity J. Lord and for sure YOU will find that what are you looking .
1/5
GoogleShocking behaviour. They decide to charge both landlord and tenant a £350 fee for tenancy setup despite a verbal agreement not to. Morals, ethics? Nowhere to be seen. Will not be using again
5/5
TrustpilotSmooth and professional
Jennifer took care of helping us find a flat - and was extremely helpful. The whole process was smooth, quick, pain-free and professional.
5/5
TrustpilotGood experience w Felicity
Annabel Burkinshaw assisted me and it was a breeze, she was prompt, effecient and friendly and was very easy to work with her, recommend!
5/5
TrustpilotVery friendly and professional...
Very friendly and professional experience with Ilya, felt organised and I knew what was going on at all times! Top banter as well
4/5
TrustpilotFrom a prospective landlady
As a prospective landlady, I was pleased with the tenants Felicity J Lord found for me. They couldn't be more suitable for my property.
5/5
TrustpilotJean Piper conducted a property…
Jean Piper conducted a property inspection whilst we were away and left us note to know that the inspection was done. Very professional.
5/5
TrustpilotApartment inspection
Jean came to inspect our apartment. She came right on time and true to her word was unobtrusive and conducted a thorough job.
5/5
GoogleEd was very helpful when showing us around two properties. He was friendly, professional and answered all of our questions. Thanks.
5/5
TrustpilotI’m really happy how everything went
I’m really happy how everything went, I’m looking forward to move in into a new flat I dreamed of!
5/5
TrustpilotExcellent service
Excellent service, was very understanding of the issues we’ve raised, provided support and explanations for all our questions. Overall very satisfied!
1/5
TrustpilotTakes a long time to respond to emails
Takes a long time to respond to emails. No response to calls or concerns. No clear communication.
5/5
TrustpilotGreat attentive service
Great attentive service with a clear online portal to let you know what needs to be done.
5/5
TrustpilotFantastic at every step of the way
Fantastic at every step of the way! The first letting agent in London that I would actually recommend
1/5
TrustpilotAmazed they have a high rating
Amazed they have a high rating. Awful. Never respond. Dreadful customer service
5/5
TrustpilotExcellent service
Excellent service. Friendly and professional. Stuart and Matt, thank you so much.
5/5
TrustpilotGreat communication…
Great communication via watsap and phone calls. Good tenant found within three weeks.
5/5
TrustpilotMy experience with this agency has been…
My experience with this agency has been very good and the people very professional.
5/5
TrustpilotI found Stephanie at FJLord property…
I found Stephanie at FJLord property management very helpful and a pleasure to deal with.
5/5
TrustpilotPolite & Professional
Stephanie, property manager at FJL is polite, professional and a delight to work with!
5/5
TrustpilotNice service
Nice service, great contact, good tenants.Great experience with FJL.
1/5
TrustpilotNo Stars: Avoid Avoid Avoid
No Stars.
5/5
TrustpilotVery nice guy and available to help you…
Very nice guy and available to help you at any timw
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