Trusted Agent profile · London
★★★★★
1,221 reviews across 2 platforms
9 New Crane Place, London, E1W 3TU
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 9 New Crane Place, is rated 4.2 out of 5 across 1,221 reviews on two platforms, including 303 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotGood Service
Very good service and very helpful. Fees are a bit expensive.
Dear Jaco, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.If you, or if you know, of anyone that has a property to let or that we can assist in find a new property, please do not hesitate to pass on our details to them. We would love to help. Kind regards, Inga Nair
5/5
TrustpilotVery helpful team!
The team are so professional and helpful. Thanks to mainly Nicole!
Dear Gul, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotGreat service.
Great service.I had excellent support from the agent.
Dear Fred, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst renting your new home with us especially in this challenging market.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotAmazing service as always
Amazing service as always - Best in Town !!!
Dear Mr Mark Shack, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Kind Regards,Felicity J Lord Hackney Lettings
1/5
TrustpilotNot great for tenants
Not great for tenants. They only take care of the comfort of landlord.
5/5
TrustpilotGreat service
Great service, really liked the collection of information online.
Dear Beeta, Thank you for taking the time to leave us feedback. We are delighted you enjoyed the service provided by Hannah and the team. Our online portal is proving very popular as it helps those with busy lifestyles carry lout tasks when they are free to do so. If you know of anyone else that would benefit from our service please do give our details.Regards,David Greenslade (MARLA)Branch Partner
5/5
TrustpilotGreat service
Great service. Very happy with the one year contract!
Many thanks for the positive feedback Siree.We strive for 100% satisfaction, and it is great to see you had such a positive experience.If you or any of your friends/family have a property they need help with, please get in touch, we would be pleased to assist. We wish you all the best for the future in your new home. Felicity J Lord Bow (Lettings)
5/5
TrustpilotNew tenancy
1st class service and results for new tenancy
Dear Alan, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day.
5/5
TrustpilotExceptional staff
As a landlord I always find Lisa and Lily, who advise me, very helpful.
1/5
TrustpilotRats on the boat.
When the covid crisis struck, they abandoned the landlords and ran away with tails between their legs. The only thing they told me was that they can charge for a rent mediation service.Worst of the lot. Avoid.
5/5
TrustpilotVery professional and helpful
Very professional and helpful throughout. Thanks!
We are very happy to have provided you with such a positive experience Richard and thank you again for the great review, it will mean a great deal to the whole team at Bow.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
4/5
TrustpilotVery helpful
Very helpful, kind and on time.
Dear Julia, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
5/5
TrustpilotExcellent service with a truly personal…
Excellent service with a truly personal touch.
Dear Mr Flaherty, Thank you for providing such positive feedback . It will mean a great deal to the whole team at Shad Thames.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotHighly recommended estate agent
Fantastically helpful and kind agents who demonstrated an unusual amount of care and consideration for our situation and requirements. Also extremely prompt and timely with their responses, both by phone, email and liaising between owners and ourselves. Highly recommend!
5/5
TrustpilotGreat service
Great service! We have done the renting process with the Islington branch of FJLord and we are very happy with our experience. They provide all the information quickly and help you with anything you need. Highly recommend!
5/5
TrustpilotVery professional
Very professional, efficient, great communicators.
Thank you for taking the time to provide us with your feedback Jeremy. Your comments will mean a great deal to Jordan and the team at Greenwich.Needless to say, should you know of anyone that we can assist with finding or letting a property, please do pass on or details.
5/5
Trustpilot5 star service
We had a fantastic experience renting through Felicity J Lord with Ilya Hubin - very quick service that helped us secure a great property. He was very professional and always happy to help. Highly recommended.
5/5
TrustpilotGood
Thorough and well communicative
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleFriendly and knowledgable staff, excellent customer service
Hi Ian, We're pleased to see the 5-star rating you left for us. Would you mind elaborating a little more on why you gave us this rating? We would love to know!
5/5
TrustpilotI have been letting my flat for 10…
I have been letting my flat for 10 years with FJL. It’s a very simple process and any issues with the property itself are resolved with them through their network of contractors for an fair price.
5/5
TrustpilotAmazing service
Amazing service. Highly recommended
Wow, thank you so much for the 5 star review!If you, or if you know of anyone that has a property to let or that we can assist in finding a new property, please do not hesitate to pass on our details to them. We would love to help.
5/5
GoogleThis 5 Star review is for Emma who was so calm and charming over the deductions from the deposit negotiations with the departed tenant. She even let me have a little rant, before getting down to business.
5/5
GoogleA good service all round.
Hi Ria, We're pleased to see the 5-star rating you left for us. Would you mind elaborating a little more on why you gave us this rating? We would love to know! Thank you again for your star rating! Regards Felicity J Lord Wapping (Lettings)
5/5
TrustpilotCharlotte at the Clerkenwell branch of…
Charlotte at the Clerkenwell branch of FJL was fantastic - she helped to find the perfect flat for us and was honest, professional, flexible and helpful throughout the entire process.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
