Trusted Agent profile · London
★★★★★
1,221 reviews across 2 platforms
9 New Crane Place, London, E1W 3TU
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 9 New Crane Place, is rated 4.2 out of 5 across 1,221 reviews on two platforms, including 303 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotMy partner and I were very happy with…
My partner and I were very happy with Felicity J Lord as a letting agency. Our agent was Jordan and she was really helpful, kept us informed throughout the whole process, and we felt in safe hands. Thank you for helping us find and move into our dream flat.
5/5
TrustpilotFJL Blackheath
Justyna at FJL Blackheath branch has been very helpful throughout the letting process, providing a responsive, customer-focused and professional service.
Dear Hakim,Thank you for taking your time and leaving us a positive review.I hope we can carry on with providing you an excellent service.Best wishes,Justyna & Blackheath Lettings Team
5/5
TrustpilotLucy is the best agent!
I highly recommend this agency. Our agent Lucy (works with E14 rental properties) was an absolute star. She was super helpful and she quickly replied to all our questions. She even helped us to resolve our urgent request. Lucy ensured that our move-in is as smooth as possible.
5/5
TrustpilotVery helpful
Very helpful, always willing to listen to your needs and guide you through the process of renting a property.
We are very happy to have provided you with such a positive experience Eduardo and thank you again for the great review, it will mean a great deal to the team at Stokey.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.Enjoy your new home.
4/5
GoogleDale has been marvellous. Highly recommended.
5/5
TrustpilotAmazing services
Amazing services! You must find them when you need the good quality flat and kindly services!!
Dear Ryan,Thank you for taking the time to leave such lovely feedback following the service received. Needless to say, should you know of anyone looking to let or rent a property , please do pass on our details as we would love to help.Take care,Kind regards, Louise Smith, Canary Wharf, Felicity J Lord (Lettings)
5/5
TrustpilotFintan helped us out with any requests…
Fintan helped us out with any requests and guided us well through the whole process, can certainly recommend
Hi Lionel Thienpont, thank you so much for your positive comments about Felicity J Lord Clerkenwell (Lettings)!
1/5
GoogleAbsolutely terrible agency who would take 3 months to fix anything. So many back and forth emails and calls over fixing essential items we needed. DO NOT recommend at all!
5/5
TrustpilotMy flat was like no one had been in
My flat was like no one had been in, except a nice note from Jean. Quick emailing.
Eeva, thank you for your kind words , it will mean a great deal to the entire team at Bow. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.Enjoy your new home.
5/5
TrustpilotExcellent service from the whole team
Excellent service from the whole team. The whole process was very efficient and professional. I would highly recommend them.
Dear Ellie, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property with us at FJ Lord Bow.Regards,David Greenslade MARLABranch Partner
5/5
GoogleShobad and Ed from the Wapping branch have delivered excellent service with the sale of our property. They have gone above and beyond what was expected and we are so grateful for all their hard work that they have put in to make sure our sale went through.
5/5
TrustpilotJean Piper came and gave a very…
Jean Piper came and gave a very objective and helpful flat inspection, pleasure to work with, thanks!
Dear Kieran Jandu, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.Needless to say, should you know of anyone looking to let or rant a property, please do pass on our details as we would love to help.
5/5
TrustpilotI really appreciate that Jean piper is …
I really appreciate that Jean piper is very friendly and she noted all my feedbacks about property.
Dear Riyas, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Jean will be delighted to read your comments. If you know of anyone else who could benefit from our 5 star service then please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotOn time
On time, fast and excellent client service. I was really happy with Jean's evaluation and good work.
Dear Mateo Macia, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Regards,Felicity J Lord Hackney Lettings
5/5
GoogleDanielle from sales was great!
Thank you Chris. Best Wishes, Danielle Ashford-Quaye
5/5
TrustpilotGreat service and very helpful…
Great service and very helpful throughout the letting process, providing advice and guidance when I needed it
Dear Simon,Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.Needless to say, should you or anyone you know need assistance with letting, please do pass on our details to them as we would love to help.
5/5
TrustpilotChange of sharer tenancy agreement
Smoothly and efficiently handled by FJLord, with Jean Piper leading, depsite the challenges of COVID.
Dear Keith, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us at FJ Lord Bow and Jean will be delighted to read this.If you know of anyone else who would benefit from our service please do not hesitate to pass on pur details.Regards,David Greenslade MARLABranch Partner
5/5
GoogleExcellent service provided by Bhavi from start to finish and achieved more then asking rent
We are very happy to have provided you with such a positive experience Ash and thank you again for the great review, it will mean a great deal to Bhavi. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
5/5
TrustpilotSuperb service
Superb service, they found me some very good tenants within two days of my instructing them.
Dear Mr Darrell Mercer, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotGreat service
Friendly, helpful staff, great service. Answered all my questions and made renting my flat really easy.
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
5/5
TrustpilotMy five stars is base on my dealings…
My five stars is base on my dealings with Charilie Salville of Hackney breach.
1/5
TrustpilotTerrible service
Terrible workers Terrible service Do anything and lie to keep deposit
Hi,Apologies for the delay in responding to your comments.We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotGreat service at FJ Lord Blackheath
Great service at FJ Lord Blackheath. Rented both my properties very quickly and efficiently. Highly recommend them.
Many thanks Ian for taking the time to feed back to us. Your comments and 5* rating will mean a lot to the team at Blackheath Village.Needless to say, should you know of anyone looking to rent or let a property currently or in the future, please do pass on our details as we would love to help
5/5
TrustpilotGood company, lovely staff
I’ve had a lovely experience with the company. Getting my tenancy sorted took a second but fortunately my case has been given to Sarah Kelsey who’s an angel and worked with me even outside office hours and I can’t thank her enough for that!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
