Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Agency
Great people and good service! They are super professional and always let you know everything about your renting process, good communication all the time!
Friend · 11 February 2021
Agent replied · 12 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
TrustpilotVery good experience
We had a very good move in process, made easy and quick by Bilal who was very helpful and reliable at all steps of the process, definitely recommend it!
Jessica · 8 June 2019
Agent replied · 12 June 2024
Dear Jessica, Thank you for taking the time to leave us feedback. We always aim to deliver a 5 star service and Bilal is delighted you are happy with the service from us and him in particular. If you know of anyone else who would like the same servi ce please feel free to pass on our details.David Greenslade MARLABranch Partner
★★★★★ 5/5
TrustpilotGreat service provided from Felicity J…
Great service provided from Felicity J Lord in Islington and a pleasure to have Mimi as our agent. Thank you for helping us find our perfect home!
Rebecca · 1 March 2020
Agent replied · 12 June 2024
Rebecca, many thanks for the 5* rating and positive comments. It will mean a great deal to Mimi and the team at Islington.Needless to say, if you know of anyone looking to rent or let a property, please do pass on our details as we would love to help.Enjoy your new home!
★★★★★ 5/5
TrustpilotI had a property visit last week and it…
I had a property visit last week and it went very well. Jean, the inspector from Felicity J Lord, was very experienced and thorough. We agreed on a few maintenance issues and she carefully followed up on them while we were together. I have really enjoyed the visit and felt like it was very helpful. Thank you again Jean!
Margherita · 25 February 2020
★★★★★ 5/5
TrustpilotUnreservedly recommended
As a long term customer I would unreservedly recommend FJLord Clerkenwell and its staff for the courtesy, professionality and efficiency... Especially recomended are Keane Behbahani and Charlotte De Carli.
Uberto · 21 March 2019
Agent replied · 12 June 2024
Dear Uberto, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We really appreciate the business that you provide for our team!Speak Soon.Felicity J Lord (Clerkenwell).
★★★★★ 5/5
GoogleJames Bastick found me a new tenant and he was very helpful and kept me informed. It's been a pleasure dealing with Felicity J Lord and all their staff at Wapping.
Anthony · 15 June 2017
Agent replied · 13 June 2024
Dear Anthony Garner,
Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
Thank you again for your star rating!
Regards
Felicity J Lord Wapping
★★★★★ 5/5
TrustpilotGreat Service from Lisa @ FJL Blackheath
I’ve used the lettings service in the Blackheath branch for many years and I would highly recommend them.They’ve made the letting process simple and straightforward, very professional.Many thanks.
Frank · 30 July 2019
Agent replied · 12 June 2024
Thank you for providing such positive feedback Frank. It will mean a lot to Lisa and the team at Blackheath Village.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 1/5
TrustpilotService is absolutely appalling
Service is absolutely appalling. They don't respond to emails or keep you updated and act without approval. Would avoid at all costs.
K__ · 18 May 2021
Agent replied · 12 June 2024
Hi,Apologies for the delay in responding to your comments.We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
GoogleSpeed, anticipating Client's needs and amazing efficiency. I was lead through every step of the way in a completely new city and country for me. Louise handheld me throughout the process, and we did 90% of the documents and negotiation process online. She made it as painless as possible. Wish all experiences in life were as easy as this one!
Sno · 15 June 2019
★★★★★ 5/5
TrustpilotShannen Stewart (property…
Shannen Stewart (property manager-Islington lettings) has always been very helpful from the start, always very polite and is a pleasure to work for.
Sharon · 14 January 2021
Agent replied · 12 June 2024
Thank you very much for your feedback, it means a lot to the team and to Shannen. Felicity J Lord Islington Lettings
★★★★★ 5/5
TrustpilotThe service was excellent and swift
The service was excellent and swift, ensuring that we got what we needed as early as possible. Stephanie Haigh in particular was very helpful where needed.
Uzair · 2 February 2020
Agent replied · 12 June 2024
We are very happy to have provided you with such a positive experience Uzair and thank you again for the great review.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property , please do pass on our details as we would love to help
★★★★★ 5/5
GoogleNot always easy to find approachable agents. But the Wapping lettings team were great. Would definitely recommend them when renting. I emailed Billie-lee and viewed with James both great guys....
Adam · 15 June 2017
Agent replied · 13 June 2024
Hi Adam Frahm,
We're pleased to see the 5-star rating you left for us.
You really made our day today.
We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future.
Felicity J Lord Wapping (Lettings)
★★★★★ 5/5
TrustpilotGreat service!
It has been a pleasure dealing with Anca while looking for our new property. She has been extremely professional and efficient during the whole process ensuring all our needs were fulfilled. Having dealt with numerous agents over the course of 2 weeks, I can say with full confidence that Anca has provided us with the best and most timely service.
RD · 25 January 2019
★★★★★ 4/5
GoogleExcellent property management service from Stephanie Haig this week. Fast and efficient in dealing with current issues and getting appliances delivered . Just the service I need.
Sandy · 15 June 2019
Agent replied · 13 June 2024
Many thanks for the positive feedback Sandy, it will mean a lot to Steph and the entire Property Management team. Needless to say, if you know of anyone looking to let or rent a property currently, we would love to help!
★★★★★ 5/5
TrustpilotThe team has been quick and helpful…
The team has been quick and helpful with everything we needed, ready to reply any question or doubt and addressed any issue to the right direction.
Giovanni · 14 November 2019
Agent replied · 12 June 2024
Dear Giovanni,Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.If you have any further questions, please give us a call. We're always happy to help!RegardsFelicity J Lord Stoke Newington
★★★★★ 5/5
TrustpilotExcellent service
I had one excellent experience with Felicity J Lord in Blackheath and, in particular, with Justyna who provided a great service and support. Would definitely recommend!
Monika · 21 September 2019
Agent replied · 12 June 2024
Thank you Monika for your kinds words. I hope you and your daughter will enjoy your new home.Best wishes for the new chapter of you life!Regards,Justyna
★★★★★ 5/5
TrustpilotProfessional service
Big thankyou to Fin at the Clerkenwell office for making our tenancy application smooth and stress-free. Thorough and professional service. Will be recommending to friends.
JB · 10 February 2020
Agent replied · 12 June 2024
We are very happy to have provided you with such a positive experience JB and thank you again for the great review, it will mean a great deal to Fin and the whole team at Clerkenwell.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 5/5
TrustpilotI really love this company and the service
I really love this company and the service that was given to be especially by Ben he was so lovely and helpful. Thank you so much
Yemisi · 15 August 2019
Agent replied · 12 June 2024
Thank you for taking the time to provide such positive feedback Yemisi It will mean a great deal to Ben .Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details, we would love to help.
★★★★★ 5/5
TrustpilotAnna helped me to resolve a complex…
Anna helped me to resolve a complex situation with my previous landlord and I was able to quickly secure a new flat. Moreover she helped to negotiate with my future landlord a great deal that perfectly suited my needs. Amazing experience, really personalized and friendly approach, didn't have it with other agencies. Thank you!
Vadim · 29 October 2020
★★★★★ 5/5
TrustpilotFelicity J Lord's rental process has…
Felicity J Lord's rental process has been very smooth and I have been quite impressed. Jean's property visit was easily organised and well communicated.
Rebecca · 9 March 2020
Agent replied · 12 June 2024
Dear Rebecca Gemmola, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and Jean, she will be delighted to read this. If you know of anyone else who would benefit form our 5 star service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
Trustpilotgood assessment experience
I was visited by Jean who assessed the condition of our property. It was a great experience - she was attentive, kind and thorough.
Pauls · 14 January 2020
Agent replied · 12 June 2024
Thank you for the 5* review Paul, it will mean a great deal to Jean and the team at Hackney.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotExcellent Service and Help
Bhavi (and Oliver) was really good and helpful through out the process. Very patient and did a good job every step of the way. Recommend!
Tolu · 5 July 2019
Agent replied · 12 June 2024
Thank you for providing such positive feedback Tolu. It will mean a great deal to Oliver, Bhavi and the team at Wapping.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
GoogleVery professional and flexible.
Luis · 16 April 2023
Agent replied · 13 June 2024
Thank you for taking the time to provide a 5 star review, it will mean a great deal to the team.
Needless to say, should you are should you know of anyone that is looking to let or rent a property, please do pass on our details.
★★★★★ 5/5
TrustpilotVery efficient and flexible
I called first thing in the morning to visit a flat as soon as possible. Even though it was short notice, the team was very efficient, the agent Faisal managed to move his schedule around to fit my visit during lunchtime. The flat ended up being the one. Thanks again for your help!
Rémy · 19 November 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
