Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe team at Felicity J Lord was…
The team at Felicity J Lord was incredibly helpful in helping me find and secure my new flat. They were professional and pleasant, making what is typically a fraught process much easier.
Jason · 21 February 2020
Agent replied · 12 June 2024
Jason, thank you for your kind words , it will mean a great deal to the entire team at Stoke Newington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.Enjoy your new home
★★★★★ 5/5
TrustpilotExtremely helpful and easy to deal with
My girlfriend and I viewed several properties with FJL's Greenwich Office, and specifically Jordan who was extremely helpful throughout and took the time to really get to know what we were looking for.
Michael · 17 July 2019
Agent replied · 12 June 2024
Thank you for providing a 5 star rating Michael, it will mean a great deal to Jordan an the team at Greenwich. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotFantastic work by David and Hannah
David and Hannah from the Bow office rented my property. Excellent service. Very responsive and professional both with us and the tenants. Best team I have worked with in London. Highly recommended
Anna · 11 December 2019
Agent replied · 12 June 2024
Dear Anna, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property with F J Lord Bow Lettings. If you know of anyone else who would benefit from this 5 star service do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
TrustpilotVery helpful and professional
I found a place to rent online and was quickly able to move into the new apartment largely in part thanks to the support and efficiency of both Felicity J. Lord staff, Lisa in the office and Scott the Letting Agent. Communication was simple and easy with both and the move went quickly and as smoothly as possible which was hugely appreciated.
Martin · 7 August 2020
★★★★★ 5/5
TrustpilotBig thanks to bilal for helping us get…
Big thanks to bilal for helping us get into our new flat so quickly and efficiently, he was available at all hours to help with small problems, which I was very thankful for.
William · 10 June 2019
Agent replied · 12 June 2024
Dear William, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and Bilal in particular, he will be delighted with your feedback.If you know of anyone else who may benefit from the same service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
TrustpilotPaul was very helpful and informative
Paul was very helpful and informative. He knew all the details of the property
Nan · 24 July 2020
★★★★★ 5/5
TrustpilotHannah (Bow branch) was very helpful…
Hannah (Bow branch) was very helpful assisting us in the renting of a property. She responded promptly to our queries and ensured we had all the information required to make an informed decision.
Stacey · 17 May 2019
Agent replied · 12 June 2024
Thanks so much for the positive feedback Stacey, Hannah will be over the moon.Needless to say if you know of anyone looking to let or rent a a property, please pass on our details. We would love to help!
★★★★★ 5/5
TrustpilotThank you Charlotte!
Charlotte from Felicity J Lord Clerkenwell branch helped me in finding a very nice place, and fully supported me throughout the renting process. She was very helpful, professional and enthusiastic.Thank you again Charlotte!
Daria · 11 April 2019
Agent replied · 12 June 2024
Dear Daria, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best in your new home and hope to speak to you again in the future. RegardsCharlotte
★★★★★ 5/5
TrustpilotThank you Nicole :)
I've had a great experience working with Nicole on extending my lease. She has been really helpful and efficient and very quick to get back to me. Great Service, Thank you :)
Josie · 7 June 2019
Agent replied · 12 June 2024
Thank you for the detailed feedback Josue, Nicole, Josh and the whole team at Clerkenwell will be over the moon. Needless to say, should you know of anyone looking to rent or let a property, please do let us know as we would be only too happy to help
★★★★★ 5/5
TrustpilotI would recommend Felicity J Lord
I would recommend Felicity J Lord, Inga from the Shad Thames branch was very professional and friendly in helping me find a suitable rental property in the location I required.
Paul · 24 February 2020
Agent replied · 12 June 2024
Paul, thank you for your kind words , it will mean a great deal to Inga and the entire team at Shad. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love t o help.Enjoy your new home.
★★★★★ 5/5
TrustpilotProfessional and friendly
Professional, efficient and overall very friendly. The whole process was very quick and FJL was keen to accommodate our requirements and timings as much as possible. I'd use it again and recommend.
Davi · 13 March 2019
Agent replied · 12 June 2024
Dear Davi Quintiere, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 5/5
TrustpilotThe whole process was easy and…
The whole process was easy and seamless. We were lucky to have a nice and professional state agent (Lucy Martin), which helped along the process and solved every query we had.
Javier · 13 June 2019
Agent replied · 12 June 2024
Dear Javier Leal, Thank you for taking the time to leave us feedback. Lucy will be really pleased with your feedback so thank you very much, We are always more than happy to assist you if anything else comes up. Take care!
★★★★★ 5/5
GoogleBeen with F J Lord for a couple of years now and the service has always been fantastic. I highly recommend them and I have dealt with both the bow and wapping branches.
Edwin · 15 June 2017
Agent replied · 13 June 2024
Thank you so much Edwin,
You really made our day today.
We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future.
Felicity J Lord Wapping (Lettings)
★★★★★ 1/5
TrustpilotKept unavailable properties on the list…
Kept unavailable properties on the list to waste viewer's time.
Mike · 22 March 2023
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 2/5
TrustpilotDeliberately misleading
This branch purposefully leave properties on Rightmove for weeks on end, despite either being under offer (if they ever existed) presumably to draw in potential buyers for real properties.
Nic · 19 February 2024
★★★★★ 5/5
GoogleLuke and Martin have been very prompt and accommodating
Apurva · 16 April 2023
Agent replied · 13 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Sales, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to buy or sell a property, please do pass on our details. We would love to help
★★★★★ 1/5
TrustpilotPoor communication, Inaccurate information
Poor communication, lack of handover- worked with 4 people in the course of 6 months, disorganized but most importantly they provided inaccurate material information. While in the end, we completed and I bought the flat, the whole experience was extremely disappointing. As a whole, there is a complete lack of professionalism and would advise to avoid this firm.
V · 12 November 2020
★★★★★ 5/5
GoogleI have used FJL for around 10 years and they have provided a good service .PositiveQuality, Professionalism
Jilly · 14 June 2022
Agent replied · 13 June 2024
We are very happy to have provided you with such a positive experience and thank you again for the great review. It will mean a great deal to the team at Wapping. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 5/5
GoogleJust had a great viewing with Danielle, she’s been super helpful, 5star service. Can’t recommend highly enough.
Ján · 14 June 2022
Agent replied · 13 June 2024
Thank you Jan, I'm glad you've had a great experience with us. Kind Regards, Danielle Ashford-Quaye
★★★★★ 5/5
TrustpilotSarah is really friendly and kind
Sarah is really friendly and kind. She’s focusing on communicating with us.
Wang · 20 March 2020
★★★★★ 5/5
TrustpilotGreat agency with great agents
Very serious agency with lovely advisors, I have Annabel taking care of us and she is absolutely attentive, professional and determined! So helpful, I would definitely recommend it :)
Eléna · 18 September 2019
Agent replied · 12 June 2024
Thank you very much taking the time to leave this positive feedback, Elena! It will mean a great deal to Annabel and the team in Hackney.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotGreat customer service!
Both Ilya and Rob from Felicity J Lord Stoke Newington have been extremely helpful in finding us our new flat. Excellent and personable customer service from start to finish!
Sarah · 11 September 2019
Agent replied · 12 June 2024
Many thanks for taking the time to provide a 5* review Sarah. It will mean a great deal to the whole team at Stoke Newington.Needless to say, if you know of anyone looking to rent or let a property currently, please do let us know as we would love to help.Enjoy your new home.
★★★★★ 4/5
GoogleFelicity J Lord helped me through the process of being a first time buyer. They were all approachable, friendly, and very straight-forward throughout. I felt well supported and would recommend their services.
Josie · 15 June 2017
Agent replied · 13 June 2024
Thank you, Josie, for reaching out to us. Your opinion plays an integral part in our customer service.
★★★★★ 5/5
TrustpilotDavid from the Bow branch has been…
David from the Bow branch has been helpful throughout often providing rapid responses to questions which has been very helpful whilst trying to dent a property remotely.
Kate · 27 May 2020
Agent replied · 12 June 2024
Dear Kate, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us at FJ Lord Bow and it was a pleasure helping you move in to your new home. If you know of anyone else who would benefit from our service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
