Trusted Agent profile · London
★★★★★
1,221 reviews across 2 platforms
9 New Crane Place, London, E1W 3TU
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 9 New Crane Place, is rated 4.2 out of 5 across 1,221 reviews on two platforms, including 303 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotInventory
Jean offered very helpful advice and encouragement when asked re managing a tenancy. Thank you
Simon, thank you for your kind words , they will mean a great deal to the entire team at Stoke Newington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
1/5
TrustpilotUseless ;-)
Waste of time. Useless service. Don't do what they say they will do. Would never recommend them ever ;-)
Hi,We’re very sorry to hear you had such a poor experience with us. Can you please email your details to help@fjlord.co.uk so we can look into this for you.RegardsRuby
5/5
TrustpilotJustyna from the Blackheath branch was…
Justyna from the Blackheath branch was great, replied very fast to my queries even on weekends.
Dear Catherine,Thank you very much for your kind words.Enjoy your lovely apartment.If you need any assistance in the future, please don't hesitate to contact us.Best wishes,Felicity J Lord Blackheath Village
5/5
TrustpilotBoth Ilya and Rob have been so helpful!
Both Ilya and Rob have been so helpful in helping us to put in our offer!
Dear Jennifer, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!
1/5
GoogleAbsolutely terrible agency who would take 3 months to fix anything. So many back and forth emails and calls over fixing essential items we needed. DO NOT recommend at all!
5/5
TrustpilotVery pleased with the service ive…
Very pleased with the service ive received from Jordan at the Greenwich office.Very professional.
Karen, thank you for your kind words , it will mean a great deal the whole team at Greenwich.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
1/5
TrustpilotWorst experience of an estate agent…
Worst experience of an estate agent ever. I ve doubt 5 stars rewiev .never again .
Dear Fwzsahin, We are sorry to hear you haven't been happy with our service, if you would like us to look into this please can you email help@fjlord.co.uk with details of your experience and which branch you were in contact with. Regards, Hannah
5/5
TrustpilotExcellent service
Excellent service, answered every question both before rent agreed and move in. Would highly recommend
Thank you very much taking the time to leave us a 5* review John. It will mean a great deal to the team at Bow.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotLuke Jackaman handled viewings and…
Luke Jackaman handled viewings and follow up very professional. Great experience!
5/5
TrustpilotHad a lovely experience with Anca who…
Had a lovely experience with Anca who helped us find the perfect home in Wapping :)
Dear John Hunter, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Wapping (Lettings)
5/5
TrustpilotProperty manager
Property manager: Jean Piper NALSVery informative and considering lady. She was right on time.
Dear Arisha,Thank you for taking the time to let us know how we did.We are very happy to have provided you with such a positive experience! I know Jean will be over the moon. Thank you again for your star rating!RegardsFelicity J Lord Canary Wharf (Lettings)
1/5
Trustpilotrefusing to give my security deposit…
refusing to give my security deposit passing me from pillar to post with no update this is currently day 6
5/5
TrustpilotOliver & Bhavi
Oliver, and his colleague, Bhavi, were excellent. Very professional, helpful and quick to respond.
Thank you for providing such positive feedback Rachel. It means a great deal to the team here at Wapping.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Enjoy your new home!
5/5
TrustpilotIlya is a breath of fresh air
Having had difficulty in the past with estate agents being pushy and lacking good communication, Ilya at Felicity J Lord has been brilliant. Extremely clear and concise, friendly and very fast communication. Ilya has effectively and efficiently guided me to my new home.
5/5
TrustpilotVery professional and kind person
Very professional and kind person. It was a pleasure dealing with her.
Dear Antonio Jesus, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who would like the same 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotVery professional and friendly company…
Very professional and friendly company who takes care of smallest details. Very pleased!
Many thanks Prabhjot for providing such positive feedback. It will mean a lot to the team at Wapping..Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help.
5/5
TrustpilotGreat service
Great service! Knowledgeable and responsive. I shall use them in the future.
Dear John Thank you for taking the time to share your experience. We are delighted you are pleased with the service.
5/5
TrustpilotWould recommend
Good communication, transparent process, always available to help. My move went really smoothly.
Many thanks Sophie.We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience here at Felicity J Lord Wapping (Lettings)!
4/5
TrustpilotGood communication, Great service!
Bought my first flat with Felicity J Lord. Very happy with their service.
Dear Kanchan Thapa, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
TrustpilotAMAZING SERVICE
AMAZING SERVICE! SO HELPFUL AND PATIENT... COULDN'T HAVE ASKED FOR BETTER SERVICE!
Thank you for providing such positive feedback Mini. It will mean a great deal to the whole team at Clerkenwell.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotGreat experience Bilal
Great experience Bilal. He was on time and honest. Recommend highly
Dear Katerina, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who also would benefit from a 5 star service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotIt was a pleasure dealing with Bilal
It was a pleasure dealing with Bilal. Not your average agent
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you know of anyone else who also would benefit from a 5 star service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotSorry I write in french before
Sorry I write in french before. Good service from Biilal
Dear Louis, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotReally great service
Really great service. Definitely I will recommend this agency to my friends.
Dear Mr Kumar, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.Thank you again for your star rating!RegardsFelicity J Lord Canary Wharf (Lettings)
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Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
