Felicity J Lord London reviews

★★★★★ 5/5

Google

Jean has been extremely helpful in the moving process! He’s taken time to help us on his days off as well as ensuring everything gets done as quick as possible and taking time to clearly explaining anything we didn’t understand. Would definitely recommend requesting Jean Raimondi Vallesi if you were to go with Felicity J. Lord & as I will be again in the future!

Hana · 19 July 2023

★★★★★ 1/5

Trustpilot

Unethical Bullies.

I'm a landlord who had a terrible experience, so I can completely understand the tenants reviews on here.The first tenants moved out because they defaulted on the rent. They contacted Bow Office on multiple occasions to give back the keys and no-one got back to them. The Branch Partner David Greenslade had told me I needed to take out their insurance to cover tenants defaulting rent, but he never put in a claim (even though he writes he had claimed).After the second lot of tenants were found. We agreed in writing that I did not wish them to manage the property nor should they take any management fees.But they still took fees and did this for the whole tenancy. I said I didn't want the insurance it's a scam again they just ignored me and continued to take the money.They told me just one tenant would be living there and I reduced the rent, but a husband and wife lived there.I emailed customer relations on so many occasions and no-one very got back to me.The area manager Anthony Szabo is a serious bully.They seem so desperate to make money unlawfully. We must all continue NOT to use this company.Following up to your response the customer relations team were written to more times than I can remember.Not a single email was responded to. You have no interest in anything other than making money. Actually it is truly scary.

Lily · 6 December 2021

★★★★★ 5/5

Google

Felicity J. Lord have been very professional and helpful in the management of the property we rent. Sarah Kelsey was especially helpful in her visit and kind. She assisted us in ensuring the flat was maintained in the expected state and gave us clear information about which aspects were on us to maintain and which ones the agent could help us out with in the future.

Ingþór · 14 June 2023

★★★★★ 5/5

Google

John Costea was helpful, supportive and transparent. I was well consulted and would work with him again.

Bogomil · 26 August 2025

★★★★★ 4/5

Trustpilot

Helpful team

Really helpful support. Most valuable is that they take calls until 10pm (great if you’re working until late). Lewis in Islington is great, supported by a really efficient team!

Graham · 22 February 2026

★★★★★ 5/5

Google

My experiences with Felicity J Lord and in particular Samina Mungaye have been excellent. They are exceptionally professional and responsive and I believe great value. Samina has proven to be an invaluable contact who has made the whole process of letting and maintenance a truly seamless transition. My thanks to Samina and Sade Salau in particular but a whole hearted thanks to all at Felicity J Lord. I highly recommend them to the wider world!

Stephen · 14 June 2022

★★★★★ 5/5

Google

Chantelle Dooher is really nice to us, although the first one landlord didn’t choose us. But Chantelle did great follow-up and immediately booked us into the second one. We appreciate her help very much. And would like to reach out to her again in the future.

Yuting · 24 July 2024

★★★★★ 1/5

Google

Extremely disappointing experience. Despite paying a holding deposit and signing a holding agreement, the agent continued entertaining higher offers. Communication was dragged out for weeks, only to cancel the tenancy one week before the agreed start date. Completely unprofessional and unethical. I would not recommend

Khin · 16 February 2026

★★★★★ 1/5

Trustpilot

Be wary of the 5 star ratings

Our initial experience with FJL Bow was positive - the letting agent (Ilya) was great to deal with and quite responsive, unfortunately it all went downhill from there (with FJL, not Ilya personally).1. We never received the inventory for the flat, and despite following up with >10 emails, after 3 months we gave up. This caused quite a few issues at the end of our tenancy.2. It was a nightmare getting our deposit back, it took us well over a month after moving out of the flat and we couldn't get a hold of anyone at the Bow office to ask about it.3. In general, their organisation is seriously poor - when they were doing viewings in the flat towards the end of our tenancy they'd turn out without any notice, we'd also get continual marketing emails from them about new properties on the market (when we'd signed a new flat lease less than a month prior). The list goes onOne of the things I take bigger issue with is how they get their trustpilot ratings.After you sign a lease, they ask you to leave them a 5 star review. As the letting agent we'd dealt with up until signing the lease had been great - we obliged. It's only been now (over a year later) that I've taken the time to go back and update this.So a vast chunk of reviews you'll see on here are people who have just signed a new lease and been asked to leave a good review.This won't be unique to FJL, as I'm sure lots of places do it, but they can't expect to ask people to leave 5 star reviews then fail to do any of the basic tasks (inventories, deposits) expected of a letting agent.

Jack · 23 July 2021

★★★★★ 5/5

Google

I’ve been dealing with FJ Lord since 2003 and have always dealt with some very helpful people. Yesterday was no exception other than the fact that Lucy Martin really did pull all the stops out over a complex problem. However, she was so “on the ball” with it and expedited it faster than the time it takes to bat an eyelid that I had to post something on here. Well done Lucy, 10/10 👍👍👍

Just · 14 June 2022

★★★★★ 5/5

Google

Chantelle Dooher is very professional. She introduced two apartments to me in detail and efficiently. The apartment provided is also very suitable for my needs. I have asked her to send a request to the landlord on my behalf. I hope everything goes well in the future. Thank you very much for Chantelle's help. Highly recommended.

Sharong · 18 May 2025

★★★★★ 2/5

Google

Our experience with Felicity J Lord estate agents and specifically Daniel and Adam was excellent at the outset. However, when we questioned works that needed to be done following the building surveyors report, they were dismissive, bordering on rude. And then when we were discussing dates for exchange and completion, they were incredibly forceful to the point of obnoxious. If you are going to use them, be sure to stand your ground and fight your corner to ensure you do not get pushed around!!NegativeProfessionalism

Nicola · 14 June 2021

★★★★★ 5/5

Google

Lucy Martin is one of the best agents I've worked with. First of all, she was extremely kind, professional and accommodating from day one. Lucy followed up with me on a daily basis and always made sure that my requests were taken care of. She had great feedback and recommendations throughout the whole process, it couldn't have gone smoother! It was a pleasure working with her and because of Lucy I now think very highly of Felicity J Lord and am thrilled to have them as my lettings agents!!! :)PositiveProfessionalism

Anghel · 14 June 2021

★★★★★ 1/5

Trustpilot

Unprofessional communication

Really disappointed with this agent. Being a train journey away from London, we started inquiring about one of their properties a week and a half in advance before we planned to go to London for some viewings but kept being told to call closer to the time. After many attempts no viewing was ever confirmed. They listed the property as perfect for sharers and confirmed it would be possible for us to rent it but when we were already in London they started asking about who we are as the Landlord is apparently very picky about their tenants which could have been discussed way earlier and allow for us to plan our trip more efficiently. Even if the Landlord was picky enough to reject us purely based on our nationality or profession, they still could have simply communicated that. After few days now still no information whether we could rent the property or not, or whether the viewing will be arranged or not. The contact was lost although we were promised to receive further information before the end of the day or the next day first thing in the morning. Extremely unprofessional, certainly the worst experience compared to around 20-30 other agents that we spoke to. With the property's price now reduced, it certainly seems this estate agent was not interested in tenants who would be willing to pay the original price.

Marcin · 5 June 2021

★★★★★ 1/5

Trustpilot

Appalling lack of service and respect for tenants

Our point of contact Hamzah Hussein totally ignored some major issues we raised with him, forcing us to liaise with contractors ourselves. We had no hot water for most of the final month of our tenancy, so we complained and sought compensation, at which point we realised the poor service and lack of communication was company-wide.When we first raised the complaint Anthony Szabo said if we wanted compensation we'd have to wait for the outcome of FJL's “robust” complaints process which would take 15 working days - but 20 working days later nobody had got back to us. I eventually spoke to Natalie Carter who admitted the Property Management team never forwarded our complaint to the complaints team. She acknowledged poor service and committed to providing compensation, but more than a month later we were still waiting for details of this, despite regularly emailing for updates. At one point someone at FJL triggered a 15-day investigation even though they’d already investigated and promised compensation.About 11 weeks after our initial complaint, FJL finally provided a small sum of compensation for their poor service, but claimed our landlord had refused compensation for the 24 days without hot water on the grounds that supply problems meant his contractor had been unable to source a part. I’ve asked Natalie multiple times for the landlord’s contact details so I can take this further, but she’s not responded.Throughout the months it took to resolve our complaint I felt like I had a part-time job trying to get FJL employees to do theirs. Emails are ignored unless senior employees are CC'd. Phone calls go to voicemail, and if someone picks up at the office the person you need is always “in a meeting” (don’t bother leaving a message). You get the feeling no one at FJL is interested in tenants unless they can make money out of them. All in all a truly shocking lack of professionalism and respect. I'm not surprised to learn our former landlord is no longer using FJL.No doubt someone will reply to this and say they are very sorry to hear we “felt the need to complain”, but multiple people were CC’d into many emails about this over months, so if FJL really cared about customers they had ample opportunity to prove it when nobody was watching.

Charlie · 21 May 2024

★★★★★ 5/5

Google

After finding myself in a difficult position and needing to find a flat asap, Chantelle was excellent in assisting me. After spotting a flat on Rightmove, she popped straight there after we spoke on the phone to give me a virtual viewing. She then helped me speed through the applications process to ensure I could get the keys within a week. Service was second to none and really helped me out. Thanks Chantelle!

Chris · 14 June 2022

★★★★★ 5/5

Google

Jean is an extremely kind and helpful property agent. I was absolutely amazed by its how smooth the process of renting became because of his support. He was available always for any questions I had Thank you felicity and especially Jean for helping me find an apartment in London.

Banhi · 14 April 2024

★★★★★ 5/5

Trustpilot

Excellent service from Ayo and FJL Greenwich

Excellent service from Ayo and the Felicity J Lord Greenwich Letting Team - as a landlord, I recommend Ayo for his professionalism and reliability throughout the letting process - he is great to deal with and if there are any points to resolve, he goes the extra mile

Jon · 3 May 2024

★★★★★ 2/5

Trustpilot

Have not received the deposit money back yet (more than 50 days)

After visiting some other agencies, we found Felicity J Lord by chance while we were walking on Mile End Road. They were absolutely great! After talking for just a few minutes, they knew exactly what we were looking for, and showed us some nice properties. The next day we went to visit a lovely maisonette and decided to rent it. Hannah and David were very helpful. Throughout the referencing and documentation process, they always answered all our question swiftly and did everything they could to help us. They are transparent, trustful and friendly. Highly recommended!EDIT: I left the property in October 2020. It has now been more than 50 days and I have not received the deposit money back yet.EDIT 2: It is now February 2021. The deposit has not been returned yet. We have already followed all the complaint procedures on FJL website and have been ignored for more than a month. We have filed a complaint with the Property Ombudsman.I WOULD STRONGLY ADVISE AGAINST SIGNING WITH THEM

Felipe · 2 February 2021

★★★★★ 5/5

Trustpilot

Neelay Jivan at the Clerkenwell branch excelled in a difficult sale

Neelay Jivan at the Clerkenwell branch was fantastic. The sale was difficult for a number of reasons but Neelay handled everything with aplomb, and had an effective strategy for everything. I appreciated his endless patience, his great communication and support. Some people excel at their jobs, and Neelay is one of them, as well as being a lovely human.

Polly · 25 August 2023

★★★★★ 5/5

Google

Jean was really great and helpful throughout the whole process. He was always on time and showed the most relevant properties all of which I wanted to say Yes to at the very moment. Really happy about the service, thank you Jean :)

Pooja · 24 July 2024

★★★★★ 5/5

Google

My experience was smooth sailing and efficient, had been assisted in regards to my property search and was thoroughly supported throughout my enquiries, was dealt with by Zainab, had a lovely experience as she listened to my requirements and was extremely helpful!

Ria · 16 February 2026

★★★★★ 5/5

Google

Recently negotiated with Chantelle from the team. It was a smooth process and she was quick at responding and accommodating our requests. Couldn't ask for a better experience and was very happy with the overall process!

Ronan · 27 October 2024

★★★★★ 5/5

Google

Jean is by far the kindest and most professional real estate agent I have been in contact with. He was extremely helpful, responsive, and genuinely committed to helping me find the perfect place for me and my family.

Yazeed · 24 September 2024